Aldebaran plato E02100 User manual

Manufacturer: Aldebaran
Original instructions: English
Document version: A00
Use Case: Plato by Aldebaran is a serving Cobiot designed to assist sta by transporting
objects, material, food and drinks in hospitality, retail and healthcare use cases.
Model: E02100
The serving Cobiot
User guide

2MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Contents
Safety warnings ................................................................ p. 
Overview ................................................................................ p. 
What’s in the box? ........................................................ p. 
Unboxing Plato ............................................................... p. 
Charging Plato ................................................................ p. 
Getting Started ............................................................... p. 
Mapping .............................................................................. p. 
Poster .................................................................................... p. 
Operating Plato .............................................................. p. 
Voice commands ........................................................... p. 
Taking care of Plato ..................................................... p. 
Troubleshooting checklists ..................................... p. 
Battery Technical Specifications ......................... p. 
Plato Technical specifications ............................... p. 
More information ........................................................... p. 

3MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
Safety warnings
Read these safety warnings
and instructions first
The use of Aldebaran Cobiots is subject to Aldebaran and third-party software licence
terms.
Safety notice
 Warnings presented here are intended to warn you of potential harm to yourself
andother people aswell as damage to property. Always follow them to reduce
theharm potential
 This manual also provides safety warnings, correct handling procedures, and other
regulatory information for using Plato, the battery, and the battery charger
 The warnings provided in this manual donot cover all possible situations that may arise
 Safety of pedestrians and people inthe surrounding area will be thefirst priority
inall circumstances (such as when Plato does not operate properly, when Plato has
tipped over, etc.)
 Always adhere to warnings regarding machine installation, maintenance, and use
and keep this manual where it can always be referred to
 In the following emergencies, immediately press the Emergency button and turn
off the main power switch:
 Plato is in a hazardous situation (example: emitting smoke, isinoperable,
hasfallen over, etc.)
 Plato comes close to inflicting harm on surrounding people or objects close by
 Plato is behaving unpredictably or is operating in a manner that isinconsistent
with this manual
After reading, keep this user guide for future reference.
IMPORTANT SAFETY INFORMATION.
READ AND MAKE SURE YOUUNDERSTAND THESE
SAFETY WARNINGS AND ALL INSTRUCTIONS
BEFOREUNPACKING AND USING THE MACHINE.

4MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Warnings
The following symbol categories explain the level of harm or damage that can occur
if warnings are not observed and Plato or related equipment is used incorrectly.
Please make sure you understand these symbols and their meanings before reading
the remainder of this manual.
DANGER Indicates a hazardous situation that, if not avoided,
will result in serious injury
WARNING Indicates a hazardous situation that, if not avoided,
could result in serious injury
The following symbols indicate important information. Please make sure you
understand this information before reading the remainder of this manual.
Prohibited action (not allowed)
Must not be used where exposed to water, and must not be splashed with
water
Mandatory action based on instruction (must be performed)
Unplug the power plug from the outlet
Recycling and disposal
The machine, battery charger and battery are
designed and manufactured with recyclable,
high-quality materials and components.
Pleasedo not dispose of your product in
everyday waste. Contact customer support.
When disposing of the machine, remove
thebattery from the machine, and dispose of
it properly according to regulations for waste
disposal in your region.

5MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
In case of perceived
danger, press the
Emergency button
which stops
Plato immediately
bybraking the wheels.
When the Emergency button is pressed,
thewheels stay in braked position which
prevents Plato from moving.
In case of emergency, Plato can be moved
manually by setting the Auto/Manual switch
tothe M position. The Auto/Manual switch is located
behind the Charging hatch. After moving Plato to asafe
position, set the Auto/Manual switch totheAposition
tocontinue Plato’s tasks.
Only qualified personnel who have read and understood
this manual should manually move Plato.
CAUTION: PERSONAL
INJURY ORPROPERTY
DAMAGE RISK
If the Emergency button
is pressed, ensure
thatthecause of the
emergency stop is resolved,
andall surrounding areas
are clear before releasing
theEmergency button
bytwisting it.
Then, Plato will wait for your
confirmation on the screen
before continuing tasks.
Only qualified personnel who
have read and understood
this manual should release
the Emergency button.
What to do in case of an emergency or abnormal situation?

6MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Danger
Do not use the machine in a stepped location, on an uneven floor, or on a sloping surface.
 The machine may tip over or fall and damage the machine or floor or cause injury or damage to surrounding
people or property if traveling in areas with steps.
 Traveling on an uneven floor may prevent the sensors from operating normally, which may result in injury
or damage to surrounding people or property.
Areas prohibited to the machine which could cause it to fall, such as slopes, steps, stairs or escalators
MUST be protected with physical barriers.
The forbidden zone in the map on the screen is not a protective barrier for safety with a Performance Level
(PL) according to the ISO - and it is not intended to be used to avoid this situation.
Do not place anything decorative on the machine that may hinder its operation, such as obstructing
the sensors, or the emergency button. Doing so may cause an accident.
When the machine is operating, do not let infants, children, or pets come near the machine, or place feet
or hands near the bottom of the machine. Doing so may cause injury due to getting caught inthemachine.
Display the poster at each entrance to your establishment to inform everyone of this risk.
Plato can be used in a healthcare environment but Plato is not a medical device according to IEC/
UL  standards (or equivalent standards). Radio-frequency waves from electronic equipment can
negatively affect the operation of other electronic equipment, causing them to malfunction, such as
medical implants, causing it to malfunction.
The Health Industry Manufacturers Association recommends keeping a minimum distance of  cm
(inches) between wireless devices and pacemakers to avoid interference with the pacemaker.
Be careful that dust does not adhere to the LIDAR, D sensors or any other sensors.
This could interfere with normal machine operation or lead to an accident.
The machine is designed to carry objects, material, food and drinks in hospitality, retail and healthcare
use cases. Do not use it for any other purpose.
Warnings concerning the use of the machine
Caution
This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they are supervised or have been
given instruction concerning use of the appliance by a person responsible for their safety.
The machine is heavy. When lifting the machine from the floor, always have two people work together as
a safety precaution. Not doing so may cause injury and a malfunction of the machine.
If the machine has fallen over, first press the emergency button, then turn off the main power switch
on the machine before securing the area if dishes and plates are on the floor. Failure to do so may result
in malfunction of the machine or damage or injury to property, individuals or the machine.
Don’t leave hands or fingers on the edges of the table when you see the machine approaching. Themachine
can pinch. Display the poster at each entrance to your establishment to inform everyone of this risk.

7MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
Danger
Use only the battery charger and battery supplied with the machine when recharging the machine.
Use of other battery chargers or batteries may cause fire, injury, electric shock, damage, malfunction,
overheating, leakage, chemical explosion, or other damage to the battery charger.
If the machine is not operating normally (unusual sound, odour, smoke, etc.), immediately press the
emergency button, to stop machine operation, turn off the main power switch, and contact customer
support.
Use the battery charger in an environment with an ambient temperature of  to °C, and relative
humidity of  to %. When not using the battery charger, store in an environment with an ambient
temperature of - to °C, and relative humidity of  to %.
Do not get the battery charger or battery wet. The battery charger and battery are all for INDOOR USE
ONLY. They are not water-resistant. Do not get them wet.
Electrical warnings
Caution
Do not allow liquid or semi-liquid substance or any foreign objects to touch the charging terminals or
external connection terminals of the battery charger or battery, or to otherwise enter the machine.
Doing so may result in fire, injury, electric shock, damage, malfunction, overheating, leakage, chemical
explosion, or other damage to the machine, battery charger or battery.
Do not insert any objects in the machine. Doing so may cause fire, injury, electric shock, damage,
malfunction, overheating, leakage, chemical explosion, or other damage to the machine, battery charger
or battery.
If fluid leaks, do not touch with bare hands. If fluid enters your eyes, wash well with clean water,
andimmediately consult a doctor. If fluid gets on your skin or clothes, wash well with water.
The battery must be removed before cleaning or maintaining the appliance.
The battery charger may get hot, so take care when handling during or immediately after charging.
Do not use a power cable other than the one supplied with the machine. Also, only use the power cable
in the country indicated on the label affixed to it. Otherwise, it may cause fire, injury, electricshock,
damage, malfunction, overheating, leakage, chemical explosion, or other damage tothemachine, battery
charger or battery.
Do not use the battery charger or power cable if damaged. Doing so may cause fire, injury, electric
shock, damage, malfunction, overheating, leakage, chemical explosion, or other damage to themachine,
battery charger or battery. If the supply cord is damaged, it must be replaced by themanufacturer,
aservice agent or similarly qualified persons in order to avoid a hazard.
Do not remove the battery when the machine is powered on. Make sure the machine is turned off
anddisconnected from the supply mains before removing the battery.
Always unplug the battery charger from the outlet if not using it for a long time or when carrying out
maintenance on it. Failure to do so may cause fire, injury, electric shock, damage, malfunction, overheating,
leakage, chemical explosion, or other damage to the machine, battery charger or battery.
If the battery charger is not operating normally, takes a longer time to recharge than normal, or if it
produces sparks, smoke, odour, etc., immediately unplug it from the outlet, and contact customer
support. Failure to do so may cause fire, injury, electric shock, damage, malfunction, overheating, leakage,
chemical explosion, or other damage to the machine, battery charger or battery.

8MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Overview
Plato helps you deliver food or drinks to your customers and collect their dishes.
Enjoy the company of your new friend!
The safety bumper
absorbs impact
and stops Plato.
 When thebumper
meets an obstacle,
Plato immediately
brakes to
astopposition
 If there are
no obstacles,
Platoresumes
its Mission after
 seconds
. Emergency button
. Display
. . & .
D Sensors ,  & 
. Speaker
. LiDAR
. Safety bumper
. Top shelf
. . & .
Lights
. Top shelf button
. Middle shelf
. Pause/Resume button
. On/Off button
. Product label
. Bottom shelf
. Battery hatch
. Charging hatch
Safety bumper
Headset
(option)
Tablet










9MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
Main switch
Behind Battery hatch
Turn Plato’s power supply
on or off
Auto/Manual switch
Behind Charging hatch
Put Plato in Auto
orManual mode
On/Off button
Press to turn Plato on
Hold to turn Plato off
Top shelf button
Tell Plato to skip
the ongoing task
orthe whole Mission
Pause/Resume
buttons
Pause or resume Plato’s
ongoing task













 



10 MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
What’s in the box?
Battery
By default (a spare
battery may be optional)
Battery Charger with AC cord
Depending on the standards in force inthe destination country
Router Tablet Documentation:
– User Guide
– Routers and
Accessories Guides
– Residual risks poster
– Certification Leaflet
Delivery and collecting
accessories:
–  Round trays
–  Collecting tub
andcover
Cabl e C
AC CORD - UK UAE HK MO SG
Cable C
AC CORD - EU
Cable C
AC CORD - US JP CA MX TH VN

11MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
Unboxing Plato
Follow the instructions on Plato’s box.
.
.
.
.
. .

12 MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Charging Plato
Fully charge Plato before first use.
It is recommended to maintain the battery level
between % and % for extended product life.
Even when not in use, charge the battery
everymonths if the battery isstored at % and
every months if the battery is stored at %.
Battery life: the battery guarantees  hours
operationforPlato depending on use.
Charging time:  hours  minutes (>%)
hours  minutes (>%) for  W.
Shutdown: Plato turns off when the battery level is ≤%.
Plato is charging
Plato is fully charged
Fully charge Plato before first use
and at the end of each shift.
. .
.
..

13MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
See the manual included
in the Tablet box to learn
how to charge it.
 The Plato’s battery level is indicated inthe top left corner ofthe Display
 Plato warns you inthe Headset if the battery level is too low

14 MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Removing the battery from Plato
DO NOT remove the battery if Plato isturnedon.
Make sure Plato is turned off andunplugged
before removing the battery.
. .
.
. .

15MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
% ≤ SOC ≤ %
% ≤ SOC ≤ %
% ≤ SOC ≤ %
% ≤ SOC ≤ %
% ≤ SOC ≤ %
Understanding Plato’s battery’s level
Push the State of charge (SOC)
button to display the level
ofcharge of Plato’s battery.

16 MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
Check that the Main switch is in the lposition
andthe Auto/Manual switch is in the Aposition.
Getting Started
Turning Plato On
Press the
On/Off Button
for  seconds

17MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
Setting up Plato forthefirst time
Refer to the additional Router’s guide to check
how to setup G router and/or WIFI router.
Follow the instructions on Plato’s display and the Tablet to configure Plato.
Change the Tablet’s language with the Android
settings by adding the new language on the top
ofthe list.

18 MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
> 70 cm (27.5 in)
Mapping
To have Plato ready to navigate in your space, you first need to map your place and
annotate it.
Mapping with Plato is easy. Just follow these recommendations!
Preparing your room
Turn on all
the lights in the room.
Prepare the room
asfor theservice and
move thechairs back
from the tables.
. Make sure nothing and nobody
obstructs the path
. Make sure that the Plato path
isatleast  cm wide (. in)
. Set the room as for a regular service

19MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE-AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PLATO USER GUIDE - ENGLISH - EN
> 1 cm (0.39 in)
Mapping your room
.
On
theTablet,
open
themenu
and go to
Mapping . Put the Tablet on
theTop shelf and
follow the instructions
. Set the Auto/Manual switch
tothe M position
.
Then,
on the
Tablet click
on Start
mapping
. Hold the Top Shelf like
a steering wheel and
push Plato forward
. Move Plato up to  cm (. in)
fromwalls and obstacles
. Move Plato back and forth along
allthe paths Plato must go
. Then return to the starting point
tocomplete the mapping
. Finally, click on the Finish and save button

20 MANUFACTURER: ALDEBARAN - 43 RUE DU COLONEL PIERRE AVIA • 75015 PARIS • FRANCE - D0000075 A00 - PL ATO USER GUIDE - ENGLISH - EN
CHECK THE MAPPING RESULT BEFORE SAVING
Move Plato over the paths until
all paths are white and clean on the map.
Adding annotations
Create and edit a Destination for each table and useful points of the service where
Plato should go.
. Move Plato to a strategic
position
. Then, on the Tablet click
ontheAddDestination button
Do not place Destinations in the orange
Obstacle areas, Plato will not go there!