Alert1 On-the-Go User manual

On-the-Go
Medical Alert User Guide
Read thoroughly: contains important information
Pendant Overview
To Change From Lanyard to Belt Clip
1. Turn the pendant so the call button faces you. With your
thumb, push the lanyard attachment away from you until the
lanyard clicks off.
2. Place the horizontal piece of the clip on top of the pendant
so that the notches on the pendant and the clip line up.
3. Press the clip into the pendant until it slides securely
into place.
Red battery light at
top of call button
Blue call light
around call button
Power/battery
level indicator
Call button
Microphone
Speaker

Press and hold
the alert button
until the light
turns blue.
You will hear a message,
then a tone, before
being connected to the
Command Center.
The Command Center
will send help unless
you inform them that
you’re testing.
For those with Fall Detection, your pendant can
automatically send an alert if it senses a fall, based on
speed, impact, and lack of movement. However, we do
recommend pressing your button whenever possible.
Set Up & Charging Testing & Calling for Help
Place your pendant into the cradle
as shown. You will hear audible
confirmation that charging has
begun, and the light around the
call button will flash red and blue.
Plug in the charging cradle. The red
light at the back of the cradle will
light up.
Important: Fully charge before first use. Test your system every 30 days.
How to Wear Your Pendant
The rechargable battery can last up to 7 days per charge.
Please note: If you’re having trouble charging your device, wipe the
connecting pins with rubbing alcohol to clean the charger.
When your pendant is fully charged,
the cradle’s red battery light will be
solid. (The blue pendant light will
continue to flash while on
charging cradle).
Let your pendant charge for 2-3 hours.
○

○
○
1
○
3
○
4
○
2

Indicator Signs
While On Charger
While Off Charger
During A Call
Flash red every 5 seconds
Flash blue every 5 seconds
Flash blue every 1 second
Solid red
Flash red every 10 seconds
Flash blue every 1 second
Flash blue every 2 seconds (Standard)
Flash blue every 5 seconds (GPS + Fall)
Flash red every 10 seconds
Solid blue for 10 seconds then off
Flash blue every 1 second
Solid blue
Charging (in service)
Charged
Out of service* - contact Alert1
Normal
○

○

○

○

Low battery
Device is in active mode. Light
should turn off within 5 minutes
Out of service* - contact Alert1
○

Device is in active mode.




Low battery
Normal
Call failed - contact Alert1
Out of service* - contact Alert1
○

○

○

Audio Messages
“Device disabled” - Device has not been activated. Contact
Alert1 for support with device.
“Call failed” - Call did not connect to Command Center.
Contact Alert1 for support with device.
*A cellular signal may not be available in all areas.
Never Face an Emergency Alone
For assistance or questions, please call
Member Care: 800-693-5433 ext 2
Or visit Alert-1.com