alfen Eve Single S Series User manual

Eve Single
–
Manual / Handleiding / Handbuch / Manuel / Käyttöopas
S-line
Pro-line

3
model with charging cable / model met laadkabel /
Modell mit Ladekabel / modèle avec câble de
recharge / latauskaapelilla varustettu malli
model with socket / model met stopcontact /
Modell mit Steckdose / modèle avec prise /
pistorasialla varustettu malli
INSIDE / BINNENZIJDE / INNENSEITE /
INTÉRIEUR / SISÄPUOLI
OUTSIDE / BUITENZIJDE/ AUSSEN / EXTÉRIEUR / ULKOPUOLELLA
11
11
11
10a
10b
5 9
4 4
3 3
11
11
11
10a
EVE SINGLE S-LINE
2* 2*
BOTTOM / ONDERZIJDE / UNTERSEITE /
FACE INFÉRIEURE / ALUPUOLI
13
12
16 17
15
8
10a
6
9

4
ENGLISH
model with charging cable / model met laadkabel /
Modell mit Ladekabel / modèle avec câble de
recharge / latauskaapelilla varustettu malli
model with socket / model met stopcontact /
Modell mit Steckdose / modèle avec prise /
pistorasialla varustettu malli
Exterior view / Buitenzijde / Aussenansicht / Extérieur / Ulkopuolella
1 1
3a 3b
2 2
11
10a
8
9
10b
11
11
10a
11
7
11
10a
6
5
11
EVE SINGLE PRO-LINE
BOTTOM / ONDERZIJDE / UNTERSEITE /
FACE INFÉRIEURE / ALUPUOLI
13
12
16
14
17
15
INSIDE / BINNENZIJDE / INNENSEITE /
INTÉRIEUR / SISÄPUOLI

ENGLISH
Step-by-step Eve Single
installation and commissioning
–
Congratulations on your purchase of an Alfen charging
station for electric vehicles!
To ensure safe installation, and full utilisation, of all advanced features of your charging
station, we recommend that you read this manual carefully and save it for future reference.
While we have done our utmost to provide you with a complete and comprehensive manual,
it may occasionally be subject to updates and content improvement. The latest version will
always be available for download at: knowledge.alfen.com or alfen.com.

6Eve Single manual |Version 4.2 |December 2021
ENGLISH
DECLARATION OF CONFORMITY
Manufacturer information:
Alfen ICU B.V.
Herugweg 28
1332 AP Almere
The Netherlands
Declares that the charging station of the type Alfen Eve
Single (S-line, Pro-line), to which this declaration applies,
complies with:
1) The provisions of the low voltage directive 2014/35/EU
2) The provisions of the EMC guideline 2014/30/EU
3) The following harmonised standards:
• IEC 61851-1 ed. 3 (2017)- Electric vehicle conductive
charging system - General requirements, implemented
at a national level with:
- AT: ÖVE/EN 61851-1
- BE: NBN EN 61851-1
- DE: DIN-EN 61851-1
- FIN: SFS-EN 61851-1
- FR: NF-EN 61851-1
- NL: NEN-EN-IEC 61851-1
- NO: NEK-EN-61851-1
- UK: BS-EN 61851-1
All mentioned products are labelled with the CE mark.
Almere, The Netherlands, 3 January 2019.
Ir. M. Roeleveld
CEO
TABLE OF CONTENT
1. Safety and usage instructions 7
1.1 Purpose and intended audience 7
1.2 General safety 7
1.3 Disclaimer 7
2. Product 8
2.1 The charging station 8
2.2 User interface 9
2.2.1 Status indications on S-line models 9
2.2.2 Status indications on Pro-line models 9
2.3 Operation 10
2.4 Access control for local authorisation (RFID) 12
2.4.1. Installing the Master Key 12
2.4.2 Adding and removing passes in the local database 12
2.4.3 Removing the Master Key 13
2.5 Specications of Eve Single product lines 13
2.5.1 Operating conditions 14
2.6 Accessories 15
2.7 Technical specications for installation 16
2.7.1 External protection according to
EV/ZE-Ready standard 16
3. Assembly and connecting 16
3.1 Safety Instructions 17
3.2 Assembly and installation requirements 17
3.3 Preparation prior to installation 18
3.4 Installation tools 18
3.5 Installation procedure prerequisites 18
3.6 Mechanical installation 18
3.7 Electrical installation 19
3.8 Electrical installation: Eve Single S-line and
Pro-line, 1 phase 19
3.8.1 Power supply connection 19
3.8.2 Fixed charging cable connection 19
3.9 Electrical installation: Eve Single S-line and
Pro-line, 3 phase 20
3.9.1 Power supply connection 20
3.9.2 Fixed charging cable connection 20
3.10 Data cable options 20
3.10.1 Connecting the data cables 20
3.10.2 Preparing the data cable for the Smart Mete r 20
3.10.3 Preparing the data cable for the network 20
4. Commissioning the charging station 21
4.1 Safety instructions before use 21
4.2 Commissioning S-line models 21
4.3 Commissioning Pro-line models 21
4.4 Conguring the charging station with
Service Installer (application) 21
4.4.1 Using the Service Installer application 22
4.4.2 Changing language settings (Pro-line models) 22
5. Connectivity 23
5.1 Backoce management systems 23
5.2 Setting up a connection 23
5.2.1 Wireless connection 23
5.2.2 UTP (Ethernet) connection 23
5.3 Managing settings 23
5.4 Register your charging station to your own
backoce management system 24
Appendix A: Error messages and problem solving 25
Appendix B: Default selections for optional
factory settings 28

7
Eve Single manual |Version 4.2 |December 2021
ENGLISH
1. SAFETY AND USAGE INSTRUCTIONS
1.1 Purpose and intended audience
The Alfen Eve Single is intended exclusively for charging
electric vehicles and, when installed correctly, may be used
by untrained individuals. Make use of this manual to proper-
ly install and commission the charging station.
Installation, commissioning and maintenance of this
installation may only be performed by a qualied electrician
(Alfen-ICU certied partner). It is essential that the
qualied technician has:
• Expertise on all relevant general and specic rules
regarding safety and incident prevention
• Comprehensive knowledge of applicable electrical
regulations.
• The ability to identify risks and avoid potential hazards.
• Received and read these installation and operation
instructions
1.2 General safety
DANGER!
These safety instructions are important to ensure safe
operation. Failure to comply with them in accordance with
general electrical safety regulations could result in a risk of
electrical shock, re and/or life threatening injury.
Using this product is expressly prohibited in the following
situations:
• In the vicinity of explosive or highly ammable
substances.
• If the product is located in or close to water.
• If the product or its individual components are damaged.
• Usage by children or individuals not able to properly
assess the risks associated with using this product.
Alfen ICU B.V. shall not be liable in any way, for any kind
of damage, and all warranties on both the product and
accessories shall become void where:
• There has been a failure to comply with the instructions
in this manual.
• Improper use.
• Installation and commissioning has been undertaken
by unqualied persons.
• The product or accessories have been expanded or
modied without our knowledge.
• Replacement parts have been used that are not
approved or manufactured by Alfen.
• The ambient temperature is below -25 °C or
above 40 °C.
• Situations have occured that are beyond our control.
More extensive safety information is available in the
relevant sections of this document.
1.3 Disclaimer
This manual applies to all Eve Single products produced by
Alfen. Any deviation to the default Eve Single products as
dened by Alfen including, but not limited to, customer-
specic modications (like customisation by placing
stickers, SIM cards or the usage of dierent colours),
hereafter referred to as 'Customisation', can alter the
nal product experience, product appearance, product
quality and/or product lifespan. Alfen is not liable for any
damage to, or caused by, the product (including applied
Customisation) if this damage is caused by this applied
Customisation. Contact your dealer for more information on
Customisation versus the default product.

8Eve Single manual |Version 4.2 |December 2021
ENGLISH
2. PRODUCT
2.1 The charging station
On pages 2 and 3 of this manual, you will nd the images of the Eve Single S-line and Pro-line product lines. In this chapter,
you will nd more information on the contents of these charging stations and how they can be used to charge your vehicle.
Identication label
The identication label 12 found on the bottom of the charging station species elements such as:
• Model, production date and serial number.
• Technical specication number.
• Article number and maximum charging current.
When contacting Alfen, always have your serial number available to facilitate quick support.
S-line (page 2) Pro-line (page 3)
Exterior view Exterior view
1Colour display
2RFID card reader (optional S-line) 2RFID card reader
3Type 2 socket (shutter optional) or plug holder 3Type 2 socket (shutter optional) or plug holder
4RGB Status LED
Interior view Interior view
5UTP (Ethernet) connector 5UTP (Ethernet) connector
6RJ11 connector 6RJ11 connector
7-7SIM cardholder
8Terminal block for the power supply 8Terminal block for the power supply
9Clamps for outbound charging cable (model without
outlet) 9Clamps for outbound charging cable (model without outlet)
10 a. Screws for wall-mounting frame 10 a. Screws for wall-mounting frame
10 b. Screws for wall-mounting frame with earth
connection 10 b. Screws for wall-mounting frame with earth connection
11 Screws for front cover 11 Screws for front cover
Bottom view Bottom view
12 Identication label 12 Identication label
13 Cable screw connection (cable gland) for the power
supply 13 Cable screw connection (cable gland) for the power supply
14 Cable screw connection (cable gland) for charging
cable 14 Cable screw connection (cable gland) for charging cable
15 Wall-mounting frame 15 Wall-mounting frame
16 Grommet for UTP cable/Ethernet cable 16 Grommet for UTP cable/Ethernet cable
17 Grommet for P1 cable 17 Grommet for P1 cable

9
Eve Single manual |Version 4.2 |December 2021
ENGLISH
2. PRODUCT
2.2.2 Status indications on Pro-line models
General information on charging station
1 The charge point ID: Identication is determined by
the reseller or maintainer of the central management
system. You can, for example, use this ID to convey to
a helpdesk for which charging point you need support.
2 Date and time: these are set through a maintenance
system (automatically) or during installation, using the
Service Installer application. If the product does not
have a current time, this eld is invisible.
Status and information screen
Status and information screen: the charging station informs
the user of its current status
and provides the user with a response to the actions
performed. The following information is available:
3 Status information
4 Status indicator (symbols, see gure 2)
5 Current charging capacity to the connected
vehicle
6 Maximum charging capacity of the outlet
7 Energy picked up during the current transaction
8 Duration of the current transaction
Instruction eld
9 Usage instructions will be displayed in this location.
Where an error occurs, an error code and instruction will
be shown (see Appendix A for more information).
Stand by, ready
to use
Charge card accepted,
cable connected
Communicating with
vehicle or charging
complete
Charging transaction
active
Status indicators during smart EV charging (load balancing)
The Eve Single S-line will indicate activated smart charging features e.g. load balancing (for more information, s
ee Appendix B) in the following way:
Load balancing o Load balancing activated:
reduced charging
Load balancing activated:
charging paused
LED
LED
LED
Status indications for errors
Any user error or fault will be indicated by a red LED status.
The charging station detected
an error. Contact our service
department.
Charge card presented is not authorised for
charging. Charging cable is connected but
no charging is happening
2.2 User interface
The Eve Single has two dierent versions: The S-line with a Status LED and the Pro-line with a colour display. Both versions
inform the user on the progress of the charging by using status indications.
2.2.1 Status indications on S-line models
General status indications
Charge card accepted,
cable connected Communicating with vehicle or charging complete
Error, notication with error
code
Charging transaction
active, with charging speed
indication
--kW
--kW
--.--kWh
--.--h
22/01/2019 12:30
Hold the charge card in front of the
reader to stop
Your vehicle is being charged...
22kW
01:23 am
18.1kW
22.67kWh
2
1
3
4
6
5
7
8
9
ALFEN
Figure 1: Display of Eve Single Pro-line during charging Figure 2: Symbols status indicator
S-line (page 2) Pro-line (page 3)
Exterior view Exterior view
1Colour display
2RFID card reader (optional S-line) 2RFID card reader
3Type 2 socket (shutter optional) or plug holder 3Type 2 socket (shutter optional) or plug holder
4RGB Status LED
Interior view Interior view
5UTP (Ethernet) connector 5UTP (Ethernet) connector
6RJ11 connector 6RJ11 connector
7-7SIM cardholder
8Terminal block for the power supply 8Terminal block for the power supply
9Clamps for outbound charging cable (model without
outlet) 9Clamps for outbound charging cable (model without outlet)
10 a. Screws for wall-mounting frame 10 a. Screws for wall-mounting frame
10 b. Screws for wall-mounting frame with earth
connection 10 b. Screws for wall-mounting frame with earth connection
11 Screws for front cover 11 Screws for front cover
Bottom view Bottom view
12 Identication label 12 Identication label
13 Cable screw connection (cable gland) for the power
supply 13 Cable screw connection (cable gland) for the power supply
14 Cable screw connection (cable gland) for charging
cable 14 Cable screw connection (cable gland) for charging cable
15 Wall-mounting frame 15 Wall-mounting frame
16 Grommet for UTP cable/Ethernet cable 16 Grommet for UTP cable/Ethernet cable
17 Grommet for P1 cable 17 Grommet for P1 cable

10 Eve Single manual |Version 4.2 |December 2021
ENGLISH
2. PRODUCT
--kW
--kW
--.--kWh
--.--h
--kW
--kW
--.--kWh
--.--h
Models with xed
charging cable
Models with socket
Models with xed
charging cable
Models with socket
S-line
S-line
S-line
S-line
Pro-line
Pro-line
Pro-line
Pro-line
21 3
21 3
21 3
21 3
2.3 Operation
Specic user actions are presented in a sequence that cearly shows the progress and corresponding status indications.
The rst steps can be conducted in any sequence. Upon detecting a charging cable or charge card, all Eve Single products
will show a green status. The light blue (cyan) colour will only be displayed if and when a connection between the vehicle
and charging station is established.
Operation Plug & Charge – Authorisation without a charge pass
Stop
Start