Allo.com Analog Gateway User manual

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Analog Gateway User Manual
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Analog Gateway User Manual
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www.allo.com Version 2.0 2
Copy Right
Copyright © 2014 allo.com. All rights reserved.
No part of this publication may be copied, distributed, transmitted, transcribed, stored in a
retrieval system, or translated into any human or computer language without the prior written
permission of Allo.com. This document has been prepared for use by professional and properly
trained personnel, and the customer assumes full responsibility when using it.
Proprietary Rights
The information in this document is Confidential to Allo.com and is legally privileged. The
information and this document are intended solely for the addressee. Use of this document by
anyone else for any other purpose is unauthorized. If you are not the intended recipient, any
disclosure, copying, or distribution of this information is prohibited and unlawful.
Disclaimer
Information in this document is subject to change without notice and should not be construed as
a commitment on the part of Allo.com. And does not assume any responsibility or make any
warranty against errors. It may appear in this document and disclaims any implied warranty of
merchantability or fitness for a particular purpose.

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About this manual
This manual describes the Allo product application and explains how to work and use it major
features. It serves as a means to describe the user interface and how to use it to accomplish
common tasks. This manual also describes the underlying assumptions and users make the
underlying data model.
Document Conventions
In this manual, certain words are represented in different fonts, typefaces, sizes, and weights.
This highlighting is systematic; different words are represented in the same style to indicate
their inclusion in a specific category. Additionally, this document has different strategies to draw
User attention to certain pieces of information. In order of how critical the information is to your
system, these items are marked as a note, tip, important, caution, or warning.
Icon
Purpose
Note
Tip/Best Practice
Important
Caution
Warning
Bold indicates the name of the menu items, options, dialog boxes, windows and
functions.
The color blue with underline is used to indicate cross-references and hyperlinks.
Numbered Paragraphs - Numbered paragraphs are used to indicate tasks that need to be
carried out. Text in paragraphs without numbering represents ordinary information.
The Courier font indicates a command sequence, file type, URL, Folder/File name
e.g. www.allo.com
Support Information
Every effort has been made to ensure the accuracy of the document. If you have comments,
questions, or ideas regarding the document contact online support: http://support.allo.com

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Table of Contents
About this manual............................................................................................................................... 3
Document Conventions ......................................................................................................................3
1. Product introduction........................................................................................................................... 6
1.1. Overview ......................................................................................................................................6
1.2 Equipment Structure..................................................................................................................... 7
1.2.1 Front View.............................................................................................................................. 7
1.2.2 Rear view................................................................................................................................ 8
1.3 Functions and Features.................................................................................................................9
2. Getting Started with the Gateway....................................................................................................10
2.1 Hardware Installation .................................................................................................................10
2.2 Accessing the Web GUI...............................................................................................................11
3. System Status....................................................................................................................................13
4. Set up ................................................................................................................................................15
4.1 Configure hardware ....................................................................................................................15
4.2 Extensions ...................................................................................................................................15
4.2.1 Create New User ..................................................................................................................16
4.2.2 Modify/Delete selected users..............................................................................................19
4.3 Trunks.......................................................................................................................................... 19
4.3.1 Analog Trunks.......................................................................................................................19
4.3.2. VOIP Trunks.........................................................................................................................20
4.3.3Adding a New VOIP Account Details.....................................................................................20
4.3.4 Editing / Deleting an Existing VOIP Account ........................................................................21
4.4 Trunk Groups...............................................................................................................................22
4.5 Outgoing Calling Rule..................................................................................................................23
4.5.1 New Calling Rules.................................................................................................................23
4.5.2 Restore Default Calling Rule ................................................................................................25
4.6 Dial plans.....................................................................................................................................26
4.7 Incoming Calling Rules ................................................................................................................27
4.8 DID Routing .................................................................................................................................29
5. General Settings................................................................................................................................ 31
5.1 Network Settings.........................................................................................................................31

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5.1.1 WAN Configuration..............................................................................................................31
5.1.2 Host Configuration............................................................................................................... 32
5.2 Admin Settings ............................................................................................................................32
5.2.1 General Preferences ............................................................................................................32
5.2.2 Gateway Settings .................................................................................................................34
5.2.3 Reboot.................................................................................................................................. 35
5.3 SIP Settings..................................................................................................................................35
5.3.1 General................................................................................................................................. 35
5.3.2 TOS .......................................................................................................................................36
5.3.3 NAT....................................................................................................................................... 37
5.3.4 Misc......................................................................................................................................39
5.3.5 Codecs..................................................................................................................................40
6. Tools..................................................................................................................................................42
6.1 Back Up: ......................................................................................................................................42
6.2 Firmware Upgrade ...................................................................................................................... 45
6.3 File Editor ....................................................................................................................................46
6.4 Asterisk CLI.................................................................................................................................. 46
6.5 Diagnostics ..................................................................................................................................47
7. Status ................................................................................................................................................ 48
7.1 Call Detail Records ......................................................................................................................48
7.2 Active Channels...........................................................................................................................49
7.3 System Info ................................................................................................................................. 49
8. APPLY Changes..................................................................................................................................52
9. Frequently Asked Questions (FAQ)................................................................................................... 53
10. APPENDIX-A: ...................................................................................................................................60

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1. Product introduction
1.1. Overview
The Analog Gateway is a compact system to reach of small businesses and it is standalone, fan
less and can convert up to 4 analog ports (FXO or FXS modules) to VOIP. Setting up and
configuring the Gateway is a breeze with the user-friendly GUI and this document will show you
just how easy it is!
The Model No’s are as follows
4 Port FXS Analog Gateway- aGA40
4 Port FXO Analog Gateway- aGA04
2 Port FXS+ 2 Port FXO Analog Gateway- aGA22
A typical network diagram shows the function of Gateway as below.
Figure 1: overview
Introduction

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1.2 Equipment Structure
1.2.1 Front View
Figure 2: Front View
Interface
Description
ON/OFF Switch
Gateway Power ON/OFF switch
Power
Power LED is Green if the unit is boot up
FXS/FXO LED Ports
FXO port blinks GREEN
FXS port blinks RED
Notification LEDs (On the Front Panel):
Below table shows the Notification LED for 2 port FXS+2 port FXO Gateway.

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In the case of 4 port FXO gateway all the 4 ports blink GREEN
4 port FXS gateway –all the 4 LED’s blink RED
1.2.2 Rear view
Figure 3: Rear View
Interface
Description
WAN
Standard 10/100 BASE-TX Ethernet Interface for WAN
FXS/FXO ports
FXS is used to connect analog phones and FXO is used to connect PSTN lines.
Console
Console cable provided along the box for the trouble shooting
DC +12 V Supply
This is power rating specified for the gateway.
Reset
Reset button for factory default.

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1.3 Functions and Features
Compatible with ElastixTM, Asterisk, Trixbox TM, FreePBX TM, 3CX (Only the 4 port
model).
On board 128ms Line Echo Cancellation DSP On board Transcoding (G711, G729) DSP
4, 8, 16 analog ports (FXO or FXS) and 8 analog ports (FXS/FXO) + 8 ISDN BRI model
T.38 fax relay
Pre configured for almost plug and play experience.
Clean and easy to use web interface
Caller ID
DTMF Digit Detection and Generation
SIP User Agent IETF RFC3261 compliant
WARRANTY
Hardware Warranty: 1 year
If the PRI Gateway was purchased from a Distributor/reseller, please contact the company
where the device was purchased for replacement, repair or refund. If the device was purchased
directly from Allo.com, contact our Technical Support Team for a RMA (Return Materials
Authorization) number before the product is returned. Allo.com reserves the right to remedy
warranty policy without prior notification.
Use the power adapter provided with the ALLO PRI Gateway. Do not use a different power
adapter as this may damage the device. This type of damage is not covered under warranty.

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2. Getting Started with the Gateway
2.1 Hardware Installation
Figure 4: Getting Started with the Gateway
Hardware Installation
1. Unpack the items from the box.
2. Plug one end of the RJ45 Ethernet cable into the WAN port of the FXO/FXS Gateway &
other end into the PC.
Use Cross over Ethernet cable to connect between the WAN port of the unit & PC.
3. Insert the Power Adaptor output connector into the “Power” port of the FXO/FXS
Getting Started

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Gateway & Plug in the Power Adapter to any available AC power outlet.
2.2 Accessing the Web GUI
FXO/FXS Gateway WEB GUI can be accessed either through WAN
Steps to Access the GUI during the initial setup:
1. Make the setup as described in Hardware setup section and then plug one end of the RJ45
Crossover Ethernet cable to your PC & the other end into the WAN port of the FXO/FXS
Gateway.
2. Change the Network setting of the PC is set in manual mode (i.e. Static IP mode). Assign the
IP address to the PC in the range of 192.168.113.xxx (E.g:192.168.113.10), net mask as
255.255.255.0 and gateway & DNS as 192.168.113.1.
3. Launch the web browser and enter the URL Access the GUI using
http://192.168.113.252:8088which is the default IP address of the WAN of the FXO/FXS
Gateway.
4. Login using the default username & password (Default: Username: admin; Password:
admin). Successful login takes you to the Dashboard page.
Figure 5: Login Page
5. To change the password, please refer to the General Settings > Admin Settings General
Settings section in the navigation.
6. Click on Network Settings, Change the network setting to DHCP/static IP depends upon your
network scenario.
7. Now connect the Straight through RJ45 Ethernet cable from WAN port of Analog GW to
your Network Switch. Also connect RJ45 Ethernet Cable from PC to Network Switch.
Reconfigure your PC network configuration as per your LAN network.

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a) We strongly recommend you to change the Gateway Admin password from Factor
default to Alpha numeric password to reduce the possibility of a security breach.
b) Use Mozilla Firefox Browser only.
c) Boot up process of the Gateway takes about 40 seconds
d) Make sure to add the port number 8088 at the end of your IP address when logged in.
For an Example: 192.168.0.42:8088
e) IP address can be obtained by dialing **# from the Analog phone which is connected to
the Gateway.
f) The FXO/FXS VOIP gateway comes with default credentials admin. You have to change
these as soon as possible to avoid getting hacked. Allo.com cannot be held responsible
for unauthorized access to the FXO/FXS VOIP Gateway. Please make sure secure your
Gateway by placing it behind a firewall and changing passwords with frequently. Kindly
avoid using multiple login to the GUI.

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3. System Status
Navigation to System status, Status of FXO/FXS VOIP Gateway including Memory Status, VOIP
Status, Networking Status and Client Status (to see which clients are connected to the system).
After you login, you are brought to a System Status screen, which offers information about the
Gateway, and help files to assist you in learning about all the different features of the system.
1. Under Trunks you will see the Registration Status of the VOIP Account(s) configured. If it
displays “Registered” then it is successfully configured and connected.
2. Under Extensions you will see all the users and the extensions connected to the
Gateway.
3. Under System status > System Info > General you will have a summary of your General
information, such as Hostname, Server Date & time zone, Uptime.
4. Under System status > System Info > Memory Status you will see total memory
resources, including RAM usage.
5. Under System status > System Info > Network Status you will have a summary of your
Network information, such as Hostname, WAN IP Address, Subnet Mask, WAN MAC
Address and Default Gateway (you may refer to Settings > Network Settings for more
info).
6. Under System status > System Info > Disk you will have a summary of Disk usage and
Disk free space available on the file system.
Status

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Figure 6: System Status

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4. Set up
4.1 Configure hardware
Configure hardware section lists the Analog port (FXO/FXS) information.
FXS is used to connect analog phones and FXO is used to connect PSTN lines.
Below screenshot list the Analog Gateway port configuration of 2 port FXS+2 port FXO gateway
(aGA22)
Figure 7: Analog Hardware
4.2 Extensions
Extensions are a shortcut for quickly adding and removing all the necessary configuration components for
any new phone. Extensions are the core of the FXO/FXS VOIP. An extension is a number mapped
to a person. So basically, every employee that is connected to the Gateway should have their
own unique extension number so that he/she can be reached and be able to place calls.
The Gateway supports 2 types of Extensions: IP Extensions and Analog Extensions.
IP Extensions:
Setting up Features

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IP extension is used to create the “To Gateway Registration” i.e. End point (SIP Phone or PBX)
going to register to the Gateways.
Analog Extensions:
An Analog Extension is used with a regular telephone system which can be connected to an
available FXS port of the Analog VOIP Gateway.
4.2.1 Create New User
You have to create at least one Dial plan using Dial plan option before trying to create Analog/IP
Extensions
Navigation: Users > Create New user: This is where you setup your Analog/IP extensions.
Figure 8: Create new user
Technology
SIP
Select "SIP" if the user is using SIP or a SIP device
Analog Station
Select the FXS port need to be configured from the drop down menu.

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Codec Preference
Select audio and video codec for the extension. The available codec’s are:
G711U-law, G711A-law, G.726, and G.729.
General
Extension
The extension number associated with the user.
Caller ID Name
Configure the Caller ID Name associated with the user
Dial Plan
Select one from the dropdown box (appears only if dial plans are created
using Dial plans).By Default: Dialplan1
Caller ID Number
Configure the Caller ID Number that would be applied for outbound calls
from this user.
The ability to manipulate your outbound Caller ID may be limited by
your VOIP provider.
Figure 9: Modify Parameters on all selected users

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Figure 10: Delete User Name
Figure 11: Extension Result
VOIP Settings
SIP Password
Configure the password for the user.
NAT
Use NAT when the Gateway is on a public IP communicating with devices
hidden behind NAT (e.g., broadband router). If there is one-way audio
issue, usually it's related to NAT configuration or Firewall's support of SIP
and RTP ports.
Can Re invite
By default, the Gateway will route the media steam from SIP endpoints
through itself. If enabled, the Gateway will attempt to negotiate with the
endpoints to route the media stream directly. It is not always possible for
the Gateway to negotiate endpoint-to-endpoint media routing. The
default setting is "No".

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Insecure
• Port: Allow peers matching by IP address without matching port
number.
• Very: Allow peers matching by IP address without matching port
number. Also, authentication of incoming INVITE messages is not
required.
• No: Normal IP-based peers matching and authentication of incoming
INVITE.
The default setting is “No".
4.2.2 Modify/Delete selected users
Navigation: Users: This is where you can edit / delete existing Analog/IP Extensions individually.
On the right side of the page, you can see the list of extensions you have setup. To edit or delete
any of them simply click the appropriate icon provided to the right of each account/Extension.
Once you click on the Edit button of an Extension then it will display the information about that
particular extension. Here you can change the required details and then click on the Update
Extension button to save the changes made.
You can delete an extension by clicking on the delete button on the extension from the list of
extensions displayed.
You can delete many existing extensions by clicking on the Delete Selected Users button after
marking in the check boxes of extensions from the list of extensions displayed. Click ok the
popup window to delete the selected users.
Make sure to click the APPLY CHANGES button in the top navigation bar, after
adding/editing/deleting any Extension. The APPLY CHANGES tab appears if some changes are
made and not saved.
4.3 Trunks
Navigation: Setup >Trunks > Analog Trunks: Here you can configure the Analog Trunks.
4.3.1 Analog Trunks

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Figure 12: Analog Trunks
The analog trunk options are listed in the table below.
Analog Trunks
Channels
Select the channel for the analog trunk.
Trunk Name
Specify a unique label to identify the trunk when listed in outbound
rules, incoming rules and etc.
4.3.2. VOIP Trunks
Navigate through Setup > Trunks > VOIP Trunks: This is where you setup VOIP Trunk or manage
existing ones.
In this page, fill in the Provider Name, Host name, Host Port, Username, Password and Proxy
information given to you by your VOIP provider (known as SIP Credentials). Apply any Codec
Settings required. You can prioritize your active codec’s by using the drop down buttons.
After you have entered the details, click the Save button at the bottom.
In Create new sip trunk dropdown option > context naming “Based on provider name” and
“Assigned by asterisk GUI “need to be removed from GUI.
4.3.3Adding a New VOIP Account Details
Create New SIP trunk
Context Naming
You can select the context naming based on username/Provider
name/Assigned by asterisk GUI