Altron ACS Urovo User manual

Author: TM
Date: 30 April 2020
Doc Ref: UROVGUIDE2020-002
ACS PAYMENT TERMINALS
Urovo Guide

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Confidentiality and copyright
Confidentiality
The information contained in all sheets of this document constitutes trade secrets and/or confidential or
privileged commercial or financial information belonging to Altron TMT, its subsidiaries and any companies
owned and controlled by Altron TMT. This information is furnished in confidence with the understanding that it
will not, without the prior written permission of Altron TMT, be disclosed to third parties, or used for purposes
other than the evaluation of this response.
This restriction does not limit the right to use this information if obtained from another source without
restriction.
Copyright
Copyright Notice © 2010 Altron TMT. Copyright subsists in this document and in every part thereof. This
document or any part thereof may not be reproduced, transmitted, transcribed, or otherwise stored or
translated into any language or computer language, in any form or by any means, without the prior written
permission of Altron TMT, Registration No. 1984/003805/07. Any unauthorised reproduction or
adaptation of this document will constitute a copyright infringement and render the doer liable under both
civil and criminal law.
Overview
This document is the user manual for the Urovo terminal and the CenApp software application. The
document gives procedures on how to setup and configure the terminal, set up the manager functions,
bank maintenance and process transactions.

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Revision History
This section indicates the publication history of this document. Refer to the following table for a list of the
major revisions made to it since it was first published. The current edition is listed first.
Publication date
Summary of major changes
Creator
23 March 2020
Version 001
Terrence Makhubele
01 April 2020
Version 002
Nafeesah Latiff
06 May 2020
Version 003
Caryn Vos

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Introduction
The user guide will help the UROVO operator to be able to setup the terminal and also perform a
complete terminal transaction.

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Contents
Confidentiality and copyright...................................................................................................... 1
Overview.................................................................................................................................... 1
Introduction................................................................................................................................ 3
1. Appearance and Buttons..................................................................................................... 7
2. Setting up the terminal........................................................................................................ 8
2.1 Operating system (OS) and load bank keys................................................................ 9
2.2 How to insert the paper roll.......................................................................................... 9
2.3 Updating software manually from CMS server............................................................. 9
2.4 Checking software version........................................................................................... 9
2.5 SIM Setup.................................................................................................................... 9
2.6 Initializing CenDroid....................................................................................................10
2.7 Terminal Setup ...........................................................................................................10
2.8 How to close CenDroid application .............................................................................10
2.9 How to reboot/ shut down the terminal........................................................................10
3. Maintenance Functions......................................................................................................11
4. Application Manager Menu ................................................................................................11
5. Terminal setup...................................................................................................................11
6. System info........................................................................................................................12
7. Exit.....................................................................................................................................12
8. Operator Menu...................................................................................................................12
9. Manager functions .............................................................................................................12
9.1 Terminal setup................................................................................................................13
9.2 Modem Configuration .....................................................................................................14
9.3 Settle Centre ..................................................................................................................14
9.4 Print Setup......................................................................................................................15
9.5 Terminal Options............................................................................................................16
9.6 Supervisor Menu ............................................................................................................16
9.7 Cashiers.........................................................................................................................22
9.8 Tip Setup........................................................................................................................24
9.8.1 Ask for Tip...................................................................................................................25

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9.8.2 Tip percentage.............................................................................................................25
9.8.3 Surge percentage........................................................................................................25
10. Manual Bank..................................................................................................................26
10.1 Upload transactions......................................................................................................26
10.2 Manual Bank.................................................................................................................26
10.3 Forced Bank.................................................................................................................27
10.4 Rescue Bank................................................................................................................27
10.5 Download Parameters..................................................................................................27
10.6 All Services...................................................................................................................27
10.7 Test Comms.................................................................................................................28
10.7.1 Parameters................................................................................................................28
10.7.2 Transactions..............................................................................................................29
10.8 Print Totals...................................................................................................................29
10.8.1 Cashier Totals ...........................................................................................................29
10.8.2 Terminal Totals........................................................................................................29
11. Print Reports ..................................................................................................................30
11.1 Reprint Bank Slip..........................................................................................................30
11.2 Reprint Email................................................................................................................30
11.3 Terminal Statistic Report ..............................................................................................31
11.4 Communications Statistic report ...................................................................................31
11.5 Transaction List............................................................................................................31
12. Bank Maintenance..........................................................................................................31
12.1 Terminal Setup.............................................................................................................32
12.1.1 Modem Configuration..............................................................................................33
12.1.2 ID Parameters.........................................................................................................33
12.1.3 Settle Centre...........................................................................................................33
12.1.4 Software Download (Currently not operational) .......................................................34
12.1.5 Print Style................................................................................................................34
12.1.6 Background connect................................................................................................35
12.1.7 Print Setup ..............................................................................................................36
12.1.8 Delete Configuration................................................................................................36
13. Terminal Options ........................................................................................................36
13.1 Managers .....................................................................................................................37

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13.1.1 Prompt.......................................................................................................................38
13.2 Vouchers......................................................................................................................38
13.3 Application Type...........................................................................................................39
13.4 Warning Imprint............................................................................................................39
13.5 Reference Entry............................................................................................................40
13.6 Signature Prompt..........................................................................................................40
13.7 Do Reversals First........................................................................................................40
13.8 Manual bank.................................................................................................................40
13.9 Print Totals...................................................................................................................40
13.10 Print Reports................................................................................................................41
13.11 Transaction List.......................................................................................................41
13.12 Terminal Stats.........................................................................................................41
13.13 Comms Stats...........................................................................................................41
13.14 Reprint Bank Slip.....................................................................................................41
13.15 Analysis..................................................................................................................41
14. Performing transaction ...................................................................................................43
Disclaimers and ethical conduct................................................................................................55

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1. Appearance and Buttons

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Features
Power button
Turns the device on and off, press and hold to power the device
Speaker
Provides audio output from the device
Touch screen
Displays all information needed to operate the device
Battery
Provides power to the device
Battery socket
Pull out to remove the battery
Notification LED
Indicates system status while application generated notifications
Charging LED
Indicates battery charging status while charging
Camera
Takes photos and video
Volume Up/Down button
Increase and decrease audio volume
NFC antenna
Provides communication with other NFC- enabled devices
IC card socket
Able to read the chip card
Printer
Thermal paper printing
2. Setting up the terminal

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2.1 Operating system (OS) and load bank keys
The OS and keys are loaded at Altech Card Solution’s Trusted Centre.
2.2 How to insert the paper roll
•Lift the cover
•Load the paper roll
•Pull the paper roll out of printer
•Close the cover
2.3 Updating software manually from CMS server
•Go to the application manager,
•Selec t “Mainte nance” , press [ E NTER] ,
•Enter the maintenance password,
•Selec t “softwar e upda te”.
•Term inal pro mpts “ch eck for s oftwar e upda te “
•Then s e lect y es to “ up date th e softwar e”
•Alternatively, the terminal will update the software automatically during
scheduled time
2.4 Checking software version
•Go to the application manager
•Selec t “Syste m Info”, press [ E NTER] ,
•Selec t “Applic ation L ist”. pr ess [EN T ER],
•Then the application list will print out ,
•Under “ Libs” look for CenApp ,
•The CenApp version will appear on the right side of the slip.
2.5 SIM Setup
•Select Settings.
•Select Network & Internet.
•Select Mobile network.
•Select Advanced.

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•Select Access Point Names.
•Press + icon to add new ANP.
•Enter Name e.g. HugeConnect
•Enter APN e.g. cnbbw.co.za
•Save the new APN settings.
•After saving, select new APN for terminal to use it.
2.6 Initializing CenDroid
•Click “Ce nDroid” appli c ation Ic o n.
2.7 Terminal Setup
•Press “ ENTER” ,
•Selec t “Applic ations”, press [ ENTER] ,
•Go t o t he “m a intena nce men u”,
•Selec t “Term i nal Setu p”, press [ENTER ],
•Selec t “ID par ameters ” , [ENT ER],
•Enter the “Dev ice ID” ,
•Enter the “Merc hant n umber” ,
•Selec t” Sett le centre ” , [ENT ER],
•Selec t “IP”,
•Enter “ IP addr ess”,
•Enter “ port n u mber”,
•At “Co mpressi on” se le ct “Non e ” and [ E NTER],
•At “T L S certif icate, s e lect pr e ferred c ertifica te
•At “Pr otocol” , s elect t he pr eferred protoco l
•Selec t “Downl o ad Par am e ters”.
Note: The manager must be setup under the terminal options menu.
2.8 How to close CenDroid application
•Press “ ENTER” butto n .
•Selec t “EXIT” and pre ss ENTE R .
•Selec t “YES” t o exit t he AM.
•Selec t “EXIT” and pre ss ENTE R .
•Selec t “Shut d own” a n d press ENTER
•Selec t “YES” t o shut d own the termin a l.
2.9 How to reboot/ shut down the terminal
•Press and hold the power button.
•Selec t “power off” / S elect “res tart” .

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3. Maintenance Functions
To access the Maintenance Menu:
•Swipe Manager card, Enter Pin, press [ENTER]
•Select Terminal Setup, press [ENTER].
If no manager card is allowed:
•Press ENTER a nd sel e c t “App lications” ,
•Selec t “Mainte nance Menu”, enter PI N.
Alternatively, the Manager Menu may be accessed as follows if the Manager is setup as a pin
only:
•Press [ENTER] key,
•Select [Application],
•Scroll down to the Manager Menu.
Enter Manager PIN. The Manager Menu has limited functions compared to Maintenance Menu.
4. Application Manager Menu
To access the Application Manager Menu:
•Press [ENTER] key, and below menu appears.
5. Terminal setup
This menu allows you to change the screen saver of the terminal.

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6. System info
This menu contains Application List and Alarm List.
Application list give you the terminal details: it prints out the terminal type, customers name,
version number and all the applications installed on the terminal.
Alarm list contains all the download scheduled items, download date and time is also shown on
the receipt.
7. Exit
The exit menu directs you to the System Manager Menu.
8. Operator Menu
To access the Operator Menu:
•Press [ENTER] key,
•Select [Application], press [ENTER]
9. Manager functions
To access the Manager Menu:

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•Swipe Manager card, Enter Pin, press [ENTER]
•Select Terminal Setup, press [ENTER].
Alternatively, the Manager Menu may be accessed as follows if the Manager is setup as a pin
only:
•Press [ENTER] key
•Select [Application]
•Scroll down to Manager Menu
•Enter Manager Pin
9.1 Terminal setup
This menu allows the manager to:
•Configure modem setup.
•Initiate a transaction upload to the settle centre.
•Print the terminal setup slip.

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9.2 Modem Configuration
This menu allows the manager to:
Modify the AM modem configurations, configure communications parameters.
9.3 Settle Centre
This option allows the manager to change the route to the settle centre.
•Go to the manager menu

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•Selec t “Term i nal Setu p”, press [ENTER ],
•Selec t “Sett le Centre” , press [ENT ER].
9.4 Print Setup
When the print setup option is selected from the terminal setup menu, the terminal displays
printing while the current terminal configuration is printed on the printer and returns to the
terminal setup menu.

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•Go to the manager menu
•Selec t “Term i nal Setu p”, p ress [ E NTER],
•Selec t “Print Setup”, press [ ENTER],
•The terminal setup slip will print.
9.5 Terminal Options
This menu allows the manager to:
•Add/delete Supervisors
•Add/delete cashiers
•Setup Tips
•Add/change forecourt prices
•Go to the manager menu
•Selec t “Term i nal Opt ions”, pres s [ENT ER],
9.6 Supervisor Menu
Managers may add and delete supervisors if the manager mode is configured to "card and
pin", card only" configuration only allows one manager pin to be entered and used.
Supervisors are not linked to any manager and are contained within the general supervisor
pool. Therefore, when a manager is deleted, the supervisors defined by this manager card
will not be deleted. Other manager cards should then be used to delete supervisors as
required.

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Note: Not all the items in the menu shown below will always be available. For example, the
item “Delete Supervisor” will not be visible in the menu if there are no supervisors to delete.
Admin
The Admin option allows the user to set up the supervisor options.
•Go to the manager menu
•Selec t “Term i nal O ptions”, press [ ENTER],
•Selec t “Superv isor”, press [ ENTER],
•Selec t “Admin” , Press [ENTER] ,
•Selec t “Promp t Mode” ,
Prompt
The prompt option allows the user to enable/disable pin, card, biometric options.
Select Prompt mode, Press [ENTER]
The user has an option to:
•Disable Supervisor
•Enable Pin only
•Enable number only
•Enable number and pin
•Card only
•Card and Pin

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•If the us er has selecte d “Disa b le Super v isor” then n o Superv isor mayb e
added
Add
The add option allows the user to add a supervisor (if Supervisor is not added this menu will
appear).
Under “Prompt Mode” select any preferred option.
•E.g.
•Selec t “Pin o nly”,
•Selec t “Add”,
•Enter “ Pin”
•Enter “ Superv is or na me”.
If the user has selected the “card only” and the “card and pin” option under the supervisor
prompt, the add option will be displayed.
When Supervisor is added, the menu under supervisor will populate more options.

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Delete Supervisors
The “delete” options the user to delete the supervisors. This menu only appears if there are
supervisors installed.
•Go to the manager menu
•Selec t “Term i nal Opt ions”, pres s [ENT ER],
•Selec t “Superv isor”, press [ ENTER],
•Selec t “Admin” , press [ENTER] ,
•Selec t “Delet e” ,
•Selec t “Superv isor” t hat you want t o delete .
•Supervisor is removed.
Change Pin
This menu only appears if there are managers installed.
•Go to the manager menu
•Selec t “Term i nal Opt ions”, pres s [ENT ER],
•Selec t “Superv isor”, press [ ENTER],
•Selec t “Admin” , press [ENTER] ,
•Selec t “Chang e Pin”