Optomany axept S900 User manual

axept S900
User Guide
Version 0.5 | June 2016

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Contents
1 Initial Setup 3
1.1 Terminal Overview 4
1.2 Screen Overview 5
Screen Icons Overview 5
1.3 Terminal Technical Specifications 6
1.4 Inserting Battery and Paper Roll 7
1.5 Connecting to the Network 9
Wi-Fi 9
GPRS 12
1.6 Activation 13
2 Logging On 15
3 Processing a Sale (Chip & PIN) 17
4 Processing a Refund 22
5 Declined Transactions 26
6 Voiced Referred Transactions 28
7 Processing a Cardholder Not Present (CNP) Sale 30
7.1 Cardholder Not Present (CNP) – Results 36
8 Processing a Cardholder Not Present (CNP) Refund 37
9 Reprinting Receipts 42
10 The Terminal 44
10.1 Reports 44
Available Reports 45
10.2 Supervisor 46
Network Settings 46
Terminal Update 56
Deactivate Update 56
Software Rollback 56
Diagnostic Receipts 56
Flight Mode 56
10.3 Upload Stored Data 61
10.4 Upload Log 62
10.5 Network Check 63
10.6 Restart Terminal 63
11 Useful Information 64
11.1 Key Map (Alpha Characters) 64
11.2 Glossary 65
11.3 Contact Information 68

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Thank you for choosing your axept® S900 terminal from Optomany.
The axept® S900 is designed to process transactions as quickly as possible
whilst providing valuable reporting and other functionality backed by the
Optomany Control Centre (OCC) web portal.
This user guide is designed to provide users of axept® S900 with everything
needed to set-up, register and process transactions.
Should you have any queries on anything in this guide, please do not hesitate
to contact Optomany’s customer support team using the details on page 68.
Welcome

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1 Initial Setup
Before starting to use the axept® S900, please take a few moments to check the contents of the box; you should have received
the following:
axept®
S900 Terminal
External AC Power Adapter
External AC Power Cable
Thermal Paper Roll
Battery
Quick Start Guide
IMPORTANT
PLEASE CONFIRM THAT THE TAMPER BAG AND TERMINAL SERIAL
NUMBER MATCHES EMAIL NOTIFICATION(S) FROM OPTOMANY.
If anything is missing or damaged or you experience issues during the
installation/activation, please contact Optomany on
020 8102 8102 or via email: [e-mail]

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1.1 Terminal Overview
An overview of the axept® S900 terminal.

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1.2 Screen Overview
An overview of the axept® S900 screen.
Screen Icons Overview
Descriptions of the axept® S900 screen icons.
Icon Description
Internet Connection Present
No Internet Connection Present
Wi-Fi Signal Indicator
GPRS Signal Indicator
Flight Mode Enabled
Transaction data stored on the Terminal (not displayed once data uploaded)
Terminal Configuration Download Required
Confirmation option
Cancel Option
Ready for Card (Chip and PIN, Contactless or Swipe)
Green Contactless LED (Blinks when idle, incrementally lights up if card is being read)
Contactless LED (Unable to read card)

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1.3 Terminal Technical Specifications
Technical Specifications of the axept® S900 terminal.
Model S900
Processor 32-bit ARM11 CPU, 400MHz
Memory 128MB Flash, 64MB DDR
Extended storage Micro SD up to 32GB
Display 3.5 inch 240 x 320 pixel colour TFT LCD Touch screen
Keypad 10 numeric / letter keys, 8 function keys
Card Readers
 Magnetic Card Reader: Track 1 / 2 / 3, bi-directional
 Smart Card Reader: EMV L1 & L2
 Contactless Card Reader: MasterCard PayPass & Visa payWave, American Express
ExpressPay, Discover DPAS, ISO / IEC 14443 Type A/B, Mifare®, Felica, NFC
Communication  GPRS / 3G (WCDMA / EVDO)
 Wi-Fi
Peripheral Ports
 1 x Mini USB
 1 x RS232
 1 x power charge
 1 x base interface
Printer Fast thermal printer (18 LPS) or faster depending on font size Paper roll width / diameter:
58mm / 38mm
Audio Speaker, 90dB
Battery Li-ion batteries 1850mAh, 7.4V
Voltage Input: 100～240VAC，0.3A，50Hz / 60Hz, Output: 9VDC, 1A
Operating Environment 0°C to 50°C (32°F to 122°F) operating temperature; 10% to 93% relative humidity, non-
condensing
Storage Environment -20°C to 70°C (-4°F to 158°F) storage temperature: 10% to 93% relative humidity, non-
condensing
Physical Length: 175mm, Width: 82mm, Height: 63mm
Weight 458g with Battery

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1.4 Inserting Battery and Paper Roll
01
To Insert the thermal paper roll into the axept® S900 terminal:
Pull lever on the terminal to open the cover (as highlighted).
02
Insert paper roll leaving at least 1cm exposed and close the cover.
03
To insert the battery, turn the axept® S900 terminal over so the battery cover latch is
visible.
Pull the latch down and towards you and carefully remove the battery cover away
from the terminal.
04
Place the battery into the battery compartment making sure the contact points of the
battery align with the connectors of the terminal (as highlighted).

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05
Once the battery is in place, clip the battery cover back onto the terminal.

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1.5 Connecting to the Network
Before starting the activation process, please ensure that you have the installation/activation details sent by Optomany. If you
do not have this information, please contact Optomany’s Support Team.
Power on the axept® S900 by pressing and holding the button on the keypad for a few seconds until the terminal screen
lights up (the start-up process may take a few minutes).
Wi-Fi
01
Once the loading process is complete, the Network Configuration menu will appear.
Highlight ‘WiFi’ using the and keys on the keypad and press the
button on the keypad to continue.
02
axept® S900 scans for available Wi-Fi networks.

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03
The Wi-Fi networks available are displayed.
Using the and keys on the keypad, select the network required and press
the button on the keypad to continue.
04
Enter the Wi-Fi password.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed).
Press the button on the keypad to continue.
05
axept® S900 supports Dynamic Host Configuration Protocol (DHCP) which
automatically obtains all network settings.
To use this service press the button on the keypad to continue.

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06
Please wait whilst the connection is validated.
07
axept® S900 confirms that the network configuration is successfully completed.
INFO
 To meet PCI DSS guidelines, please ensure that the Wi-Fi network used is secure and requires authentication.
 axept® S900 requires WPA2 PSK encryption to be available. WPA2 PSK is a method of securing your network
using WPA2 with the use of the Pre-Shared Key (PSK) authentication.
 axept® S900 supports the use of the 802.11G Wi-Fi Band.
 If a fixed IP address is required rather than using DHCP, please refer to section 10.2.1.2 for more information.

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GPRS
To use a GPRS connection, either as a back-up for Wi-Fi or in place of, configure the axept® S900 using the procedure outlined
below.
01
Once the loading process is complete, the Network Configuration menu will appear.
Highlight ‘GPRS’ using the and keys on the keypad and press the
button on the keypad to continue.
02
Please wait whilst the connection is validated.
03
axept® S900 confirms that the GPRS network configuration is successfully
completed.

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1.6 Activation
After successfully connecting to a network, axept® S900 needs to be registered with Optomany. Please follow the steps outlined
below:
01
Using the keypad, enter the Licence Key sent to you by Optomany (To use alpha
characters, press the numeric key containing the alpha character required multiple
times until it is displayed).
Press the button on the keypad to continue.
02
Using the keypad, enter the Merchant Store Key provided by Optomany.
Press the button on the keypad to continue.
03
Please wait for the activation procedure to complete as this may take a few minutes.

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04
Once the activation process is complete, an Activation Successful message is displayed.
axept® S900 now needs to download the account specific information from the
Optomany axept® platform.
Press the button on the keypad to continue.
05
Please be patient whilst the Configuration Download starts as this may take a few
minutes.
06
Once the configuration download has completed, axept® S900 will apply the
configuration settings.

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2 Logging On
Now set-up and activation are complete, axept® S900 is ready for the first logon.
01
Once axept® S900 has completed the start-up process, it will prompt for the entry of
the Department ID.
Enter the Department ID sent to you by Optomany using the keypad and press the
button on the keypad to continue.
02
Enter the User ID sent to you by Optomany using the keypad and press the button
on the keypad to continue.
03
Enter the password sent to you by Optomany using the keypad and press the
button on the keypad to continue.

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If a successful sign on has previously been completed, the Department ID will be stored during logon as shown below.
04
Please wait whilst axept® S900 processes the log on details.
05
Once the log on has been completed, the main menu will be displayed.
INFO
If this is still the correct Department ID, press the button on the keypad to
continue.
If the Department ID needs to be changed, press the button on the keypad and
enter the new Department ID.
Once entered, press the button on the keypad to continue.

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3 Processing a Sale (Chip & PIN)
Once the logging on process has been completed, axept® S900 is ready to process transactions. The following describes the end-
to-end operation of a Chip & PIN sale:
01
From the main menu, select option 1: Sale
(Press the button on the keypad).
02
Enter the amount of the sale using the keypad.
(axept® S900 will automatically enter the decimal place for you).
Press the button on the keypad to continue.
03
If required, enter the reference for the transaction. If a reference is not needed, press
the button on the keypad to skip.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed).
Press the button on the keypad to continue.

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04
axept® S900 will prompt for the card to be presented.
05
Insert the card (with the Chip of the card on top, facing towards you) into the Chip and
PIN card slot at the base of the terminal.
06
Once the card is inserted, axept® S900 will process the card.
Please wait and do not remove the card whilst this is in progress.

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07
On the Enter PIN screen, pass the axept® S900 terminal to the cardholder and ask
them to enter their PIN.
After the PIN has been keyed in, the cardholder will then need to press the
button on the keypad to continue.
08
axept® S900 will provide a PIN OK confirmation if the PIN has been correctly entered.
09
axept® S900 will attempt to authorise the transaction with your chosen acquirer.