LinkPoint AIO User manual

ALL-IN-ONE
CPO/ECA
L4CGS33 APPLICATION
REFERENCE MANUAL
CARDnet
Manual Version 1.0
September 8, 2003

LinkPoint® AIO CPO/ECA Reference Manual
CARDnet; Application ID L4CGS33
Manual Version 1.0
Published September 2003
LinkPoint International, Inc.
6101 Condor Drive
Moorpark, CA 93021
www.linkpoint.com
Printed in the United States of America.
© Copyright 2003 LinkPoint® International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system,
translated into any language, transmitted, in any form or by any means, without the prior written agreement
of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document
and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent
technical errors or omissions made herein, nor for incidental or consequential damages resulting from the
performance or use of this product.
LinkPoint AIO is a service mark (SM) of LinkPoint International, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at their expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer'sinstructions.

NOTICE
LinkPoint International reserves the right to make changes to specifications at any time
and without notice. The information furnished in this publication is believed to be
accurate and reliable; however, no responsibility is assumed by LinkPoint International
for its use.
Page Brief Description Of Change Revision Date

© 2003 LinkPoint International, Inc. i L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
TABLE OF CONTENTS
INTRODUCTION ................................................................................................................... 1
Printers....................................................................................................................... 1
PIN pad Devices ........................................................................................................ 1
Check Readers .......................................................................................................... 2
GETTING STARTED ............................................................................................................. 3
Unpacking.................................................................................................................. 3
Installation ................................................................................................................. 4
Printer.........................................................................................................................5
Maintenance .............................................................................................................. 6
Returning the Terminal for Service ......................................................................... 6
The Terminal Display Panel .....................................................................................6
The Card Reader .......................................................................................................6
Entering Alphanumeric Data from the Keypad....................................................... 7
KEYPAD/TEMPLATE DESIGN ............................................................................................... 8
KEYPAD/TEMPLATE CHART ................................................................................................ 9
KEYPAD/TEMPLATE DEFINITIONS ...................................................................................... 10
TERMINAL FEATURES ....................................................................................................... 13
Application Software Features — New or Updated Features.............................. 13
Application Software Features — General............................................................ 15
Gratuity Guidelines on Receipt.............................................................................. 15
American Express Split Dial Authorization .......................................................... 15
Check Processing ................................................................................................... 15
Address Verification Service (AVS).......................................................................16
Open/Close Tab Processing .................................................................................. 16
Automatic Gratuity .................................................................................................. 16
Debit Card Processing............................................................................................ 16
Transaction Sequence Number ............................................................................. 17
Electronic Commerce Transaction ........................................................................ 17
Transaction Space Management ........................................................................... 17
Password Protection .............................................................................................. 17
Demo Mode .............................................................................................................. 18
Idle Display .............................................................................................................. 18
Lock Mode ............................................................................................................... 18
PIN Pad Processing ................................................................................................ 18
Thermal Printer........................................................................................................ 18
Calculator Function ................................................................................................ 19
Masking on Cardholder Receipts .......................................................................... 19
Full or Partial Downloads ....................................................................................... 19
Batch History ........................................................................................................... 19
Terminal Initiated Auto Settlement........................................................................ 20
Debit/EBT Auto Reversal ........................................................................................ 20
Synchronous and Asynchronous Communications............................................ 20
Pre-Dial..................................................................................................................... 21
Retail Features ........................................................................................................ 24

© 2003 LinkPoint International, Inc. ii L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Restaurant Features ............................................................................................... 25
PARAMETERS ................................................................................................................... 26
Field Type Codes .................................................................................................... 26
New Parameters ...................................................................................................... 26
Changed Parameters .............................................................................................. 28
Deleted Parameters................................................................................................. 37
All Parameters ......................................................................................................... 38
Parameter Definitions ............................................................................................. 48
TeleCheck Parameter Environments..................................................................... 83
Card Account Range String Description............................................................... 87
Password Protect Settings..................................................................................... 88
Split Dial Authorization Option for American Express ........................................ 89
Dial String Codes .................................................................................................... 89
DOWNLOAD PROCEDURES ................................................................................................ 91
Telephone Download (No Application Loaded).................................................... 91
Telephone Download (Shortcut with Application Loaded) ................................. 93
Direct PC to Terminal Download ........................................................................... 95
Direct PC to Terminal Download (Shortcut) ......................................................... 98
Terminal to Terminal (Master/Slave Download) ................................................. 100
TRANSACTIONS .............................................................................................................. 102
Retail Credit Card Transactions .......................................................................... 102
Retail Credit Card Sale.................................................................................... 102
Retail Credit Card Sale Sample Receipt........................................................ 109
Retail Credit Card Authorization Only Sale ..................................................111
Retail Credit Card Authorization Only Sale Sample Receipt....................... 116
Retail Credit Card Offline Sale ....................................................................... 118
Retail Credit Card Offline Sale Sample Receipt ...........................................123
Retail Credit Card Return ...............................................................................125
Retail Credit Card Return Sample Receipt.................................................... 129
Retail Credit Card Void ...................................................................................131
Retail Credit Card Void Sample Receipt .......................................................133
Retail Debit Card Transactions............................................................................ 135
Retail Debit Card Sale ..................................................................................... 135
Retail Debit Card Sale Sample Approved Receipt .......................................138
Retail Debit Card Sale Sample Denied Receipt ............................................ 140
Retail Debit Card Return................................................................................. 141
Retail Debit Card Return Sample Approved Receipt ................................... 143
Retail Debit Card Return Sample Denied Receipt ........................................ 145
Retail EBT Transactions ....................................................................................... 146
EBT Cash Benefit Sale.................................................................................... 146
EBT Cash Benefit Sale Receipt Sample ........................................................ 149
EBT Cash Benefit Sale Denied Receipt Sample ........................................... 150
EBT Cash Benefit Balance .............................................................................151
EBT Cash Benefit Balance Inquiry Receipt Sample..................................... 153
EBT Food Stamp Purchase ............................................................................154
EBT Food Stamp Sale Receipt Sample ......................................................... 157
EBT Food Stamp Return................................................................................. 158
EBT Food Stamp Return Receipt Sample ..................................................... 161

© 2003 LinkPoint International, Inc. iii L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
EBT Food Stamp Return Declined Receipt Sample ..................................... 162
EBT Voucher Clear Sale ................................................................................. 163
EBT Food Stamp Voucher Clear Sale Receipt Sample................................ 166
EBT Food Stamp Voucher Clear Sale Denied Receipt Sample................... 167
EBT Voucher Clear Return ............................................................................. 168
EBT Voucher Clear Return Receipt Sample .................................................172
EBT Voucher Clear Return Denied Receipt Sample ....................................173
EBT Food Stamp Balance Inquiry.................................................................. 174
EBT Food Stamp Balance Inquiry Receipt Sample...................................... 177
Retail TeleCheck Transactions for Standard Check Authorization.................. 178
Standard Check Authorization....................................................................... 178
Retail TeleCheck Transactions for Split Dial to ECA ......................................... 182
Retail TeleCheck Split Dial ECA Sale ............................................................182
Retail TeleCheck Split Dial ECA Sale Sample Approval Receipt................ 187
Retail TeleCheck Split Dial ECA Sale Sample Denial Receipt..................... 189
Retail TeleCheck Split Dial ECA Change Amount........................................ 190
Retail TeleCheck Split Dial ECA Change Amount Sample Receipt ............ 192
Retail TeleCheck Split Dial ECA Void............................................................ 194
Retail TeleCheck Split Dial ECA Void Sample Receipt ................................ 196
Split Dial ECA Transaction Reprint ...............................................................197
Retail TeleCheck Split Dial ECA Sample Receipt Reprint ........................... 199
Retail TeleCheck ECA/CPO Transactions for Dial to CARDnet ........................201
Retail TeleCheck CPO/ECA Sale.................................................................... 201
Retail TeleCheck CPO/ECA Sale Sample Approval Receipt .......................206
Retail TeleCheck CPO/ECA Sale Sample Denial Receipt ............................ 208
Retail TeleCheck CPO/ECA Void ...................................................................210
Retail TeleCheck CPO/ECA Void Sample Receipt........................................ 212
Retail TeleCheck CPO/ECA Transaction Recovery...................................... 213
Retail TeleCheck CPO/ECA Recovered Transaction Receipt .....................215
Restaurant Credit Card Transactions ................................................................. 216
Restaurant Sale (Dine-In)................................................................................ 216
Restaurant Credit Card Sale Sample Receipt............................................... 221
Restaurant Credit Card Authorization Only Sale .........................................223
Restaurant Credit Card Authorization Only Sale Sample Receipt.............. 227
Restaurant Open Bar Tab ............................................................................... 229
Restaurant Open Tab Receipt Sample .......................................................... 233
Restaurant Offline Sale................................................................................... 235
Restaurant Credit Card Offline Sale Sample Receipt ..................................240
Restaurant Return ........................................................................................... 242
Restaurant Credit Card Return Sample Receipt........................................... 247
Petroleum Credit Card Transactions................................................................... 249
Fuel Setup and Edit......................................................................................... 249
Fuel Information Report Sample.................................................................... 256
Petroleum Sale ................................................................................................ 257
Petroleum Sale Receipt Sample..................................................................... 264
Petroleum Authorization Only Sale ............................................................... 266
Petroleum Authorization Only Receipt Sample............................................ 271
Petroleum Offline Sale .................................................................................... 273
Petroleum Offline Sale Receipt ...................................................................... 280

© 2003 LinkPoint International, Inc. iv L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Petroleum Credit Card Return........................................................................ 282
Petroleum Credit Card Return Sample Receipt............................................ 287
Petroleum Debit Transactions .......................................................................289
Petroleum ATM/Debit Sale.............................................................................. 289
Petroleum EBT Transactions ............................................................................... 296
Petroleum EBT Cash Only Sale .....................................................................296
Petroleum EBT Cash Only Sale Sample Receipt.......................................... 303
Petroleum TeleCheck ECA Transactions............................................................ 305
Petroleum TeleCheck ECA Sale..................................................................... 305
Petroleum TeleCheck ECA Sale Sample Receipt ......................................... 311
Petroleum TeleCheck ECA Void ....................................................................314
Petroleum TeleCheck ECA Void Sample Receipt......................................... 316
REVIEW PROCEDURES .................................................................................................... 318
Batch Totals Review ............................................................................................. 318
Batch History Review ........................................................................................... 320
Card Type Totals Review......................................................................................322
Employee Totals Review ...................................................................................... 324
Review Transaction .............................................................................................. 326
Batch/Employee Detail Review ............................................................................ 328
Open Tab Review .................................................................................................. 330
Unadjusted Tip Review......................................................................................... 332
Card Type Detail Review ......................................................................................334
Retail TeleCheck Split Dial ECA Review ............................................................. 336
Retail TeleCheck CPO/ECA Review..................................................................... 338
REPORTS ....................................................................................................................... 340
Retail TeleCheck Split Dial ECA Report.............................................................. 340
Current Split Dial ECA Batch Report Sample ..................................................... 341
Split Dial ECA Batch Report History Sample...................................................... 342
Retail TeleCheck CPO/ECA Report ..................................................................... 343
Current CPO/ECA Batch Report Sample ............................................................ 344
CPO/ECA Batch Report History Sample ............................................................. 345
CPO/ECA Transaction Reprint............................................................................. 346
Line Item Report.................................................................................................... 348
Line Item Report Sample ...................................................................................... 349
Batch History Totals Report.................................................................................350
Batch Totals History Report Sample................................................................... 351
Batch Summary Report by Card Type ................................................................352
Batch Summary Report by Card Type Sample................................................... 353
Employee Totals Report ....................................................................................... 354
Individual Employee ID Totals Report Sample................................................... 355
Employee ID Totals Report for All Employees Sample ..................................... 356
Batch Item Detail Report ......................................................................................357
Batch Item Detail Report Sample......................................................................... 358
Employee Detail Report ........................................................................................ 359
Employee Detail Report Sample .......................................................................... 360
Open Tab Detail Report ........................................................................................ 361
Open Tab Detail Report Sample........................................................................... 362
Missing Tip Report................................................................................................ 363

© 2003 LinkPoint International, Inc. v L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Missing Tip Report................................................................................................ 363
Missing Tip Report Sample .................................................................................. 364
Missing Tip Report/Employee Sample ................................................................ 365
Card Type Detail Report ....................................................................................... 366
Card Type Detail Report Sample.......................................................................... 367
CLOSE ........................................................................................................................... 368
Retail and Restaurant Manual Close Procedures .............................................. 368
Close Split Dial ECA, CPO/ECA Report Sample........................................... 381
Close Split Dial ECA, CPO/ECA Batch Summary Report Sample .............. 382
Open Tab Detail Report Sample..................................................................... 383
Missing Tip Report Sample ............................................................................384
Closed Tab Receipt Sample ...........................................................................385
Batch Summary Report Sample..................................................................... 387
Employee ID Report Sample .......................................................................... 388
Batch Close Report Sample ...........................................................................389
TeleCheck ECA, CPO/ECA Manual Close Procedures ...................................... 390
Close Split Dial ECA, CPO/ECA Report Sample........................................... 392
Close Split Dial ECA, CPO/ECA Batch Summary Report Sample .............. 393
Adjustments .......................................................................................................... 396
Edit.................................................................................................................... 396
Close Tab ............................................................................................................... 399
Close Tab Receipt ...........................................................................................402
Add Tip................................................................................................................... 404
MANAGEMENT ................................................................................................................ 406
Batch Clear ............................................................................................................ 406
Demo Mode ............................................................................................................ 408
Lock Mode ............................................................................................................. 409
Check Reader Test................................................................................................ 410
SETUP............................................................................................................................ 411
Update Host Options ............................................................................................ 411
Setup Passwords .................................................................................................. 413
Local Dial Options................................................................................................. 418
Dial Type .......................................................................................................... 418
Local Printer Options............................................................................................ 419
Disable Printer ................................................................................................. 419
Tip Options ............................................................................................................ 420
Auto Gratuity % Tip Guideline .......................................................................420
Idle Time-out/Key Beep ........................................................................................ 422
Setup Reports........................................................................................................ 423
View Setup ............................................................................................................. 424
Setup Report Samples.......................................................................................... 426
LOCAL FUNCTIONS ......................................................................................................... 427
ENTER 40: View Last Three Responses from Host ........................................... 427
ENTER 44: View Last Three Batches .................................................................. 428
ENTER 90/91/92: Parameter Review/Edit/Printout ............................................. 429
ENTER 97: View Program Name and Date ..........................................................433
ENTER 98: View Prompt File ................................................................................ 434

© 2003 LinkPoint International, Inc. vi L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
TERMINAL ERROR CODES............................................................................................... 435
HOST RESPONSE CODES ................................................................................................ 436
LINKPOINT AIO SPECIFICATIONS .................................................................................... 443

© 2003 LinkPoint International, Inc. 1 L4CGS33 Reference Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
INTRODUCTION
Congratulations on your choice of the LinkPoint AIO (All-In-One) point-of-sale (POS)
terminal. The LinkPoint AIO (All-In-One) terminal is ideal for all transaction processing
needs. Scientifically engineered to exceed the quality found in current terminal
technology, the LinkPoint AIO combines user-friendly operation with “soft,”
programmable functions. The screen-addressable keys and an innovative backlit display
panel make terminal operation quick and easy. Its high-speed, integrated thermal printer
streamlines sales, installation and merchant operation. The terminal also contains
additional serial ports for PIN pads, check readers and other peripherals.
This portion of the manual explains how to unpack and install your terminal, and how to
make sure that it is operating properly.
LinkPoint AIO (All-In-One) Terminal
Figure 1
This manual includes step-by-step guides through specific transactions and operations,
and shows how to keep the terminal in peak operating condition. Words that appear in
capital letters and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words
that appear in capital letters without brackets, LIKE THIS, stand for display messages.
Printers
The LinkPoint AIO terminal supports a high speed, integrated thermal printer. The fixed
thermal print head adds to reliability with the print speed at 14 lines per second. Paper
loading uses a patented trouble free drop-in loading system.
PIN pad Devices
The application programmed in the LinkPoint AIO terminal supports LinkPoint BankPoint
and VeriFone 1000 and 2000 PIN pads for debit transactions. PIN pads attach easily to
the PIN pad connector on the back of the terminal (please refer to the PIN pad
manufacturer manual for installation and operating instructions). DUKPT encryption
method is supported. Please disconnect the power pack before installing the PIN
pad to avoid hardware or software failure.