Ingenico iWL250B User manual

Payments
Global Payments Short-Range
Wireless – iWL250B
Quick Reference Guide
July 2019

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Table of Contents
1 – Introduction ............................................................................................................................................. 4
2 – General Tips ........................................................................................................................................... 4
3 – Basic Terminal Operations ..................................................................................................................... 4
Before You Begin............................................................................................................................. 4
How to Use This Guide.................................................................................................................... 4
Unpacking the Box .......................................................................................................................... 4
Terminal ON/OFF ............................................................................................................................ 5
Terminal Keyboard .......................................................................................................................... 5
Data Entry........................................................................................................................................ 5
Access Administrator Menu............................................................................................................. 8
Password Management................................................................................................................... 8
4 – Changing the Terminal Language .......................................................................................................... 9
5 – Accepting Payment Cards ...................................................................................................................... 9
To Conduct a Chip Card Transaction .............................................................................................. 9
To Conduct a Magnetic Stripe Transaction ..................................................................................... 9
To Conduct a Contactless Transaction ......................................................................................... 10
6 – Sale (Credit or Debit)............................................................................................................................ 10
7 – Auth Only (Credit) ................................................................................................................................. 12
8 – Void (Credit or Debit)............................................................................................................................ 12
9 – Pre-Auth and Completion (Optional) .................................................................................................... 13
10 – Return ................................................................................................................................................. 14
11 – Performing a Settlement (Closing the Terminal) ................................................................................ 15
12 – Reprint ................................................................................................................................................ 15
13 – Demo Mode ........................................................................................................................................ 16
14 – Clerk Settings ..................................................................................................................................... 16
15 – Batch Menu......................................................................................................................................... 17
16 – Reports ............................................................................................................................................... 18
17 – Terminal Security................................................................................................................................ 18
Use Passwords for Protection ....................................................................................................... 18
Terminal Security........................................................................................................................... 20
18 – Key Beep & Backlight ......................................................................................................................... 20
19 – Locating Communication And Charging Bases.................................................................................. 21
20 – Installation Procedure......................................................................................................................... 21
Connecting the Terminal on the Base ........................................................................................... 22

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Cable and Power Connection on the Receiving Base................................................................... 22
Power Connection on the Charging Base ..................................................................................... 23
21 – Base Configuration ............................................................................................................................. 23
22 – Replacing the Paper Roll.................................................................................................................... 23
23 – Troubleshooting.................................................................................................................................. 24
Receipt Paper is Jammed ............................................................................................................. 24
Card Reader Does Not Work Properly (Cards are Not Read) ...................................................... 24
Terminal Does Not Work Properly................................................................................................. 25
Low Battery.................................................................................................................................... 25
Receipt is Blank ............................................................................................................................. 25
24 – Auto Download (IP Terminal Only)..................................................................................................... 25
25 – Cleaning.............................................................................................................................................. 26
26 – Terminal Specifications ...................................................................................................................... 26
27 – Service and Support ........................................................................................................................... 27
Returning a Terminal for Service................................................................................................... 27

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1 – Introduction
Global Payments offers merchants a wide variety of leading payment technology solutions, all from one reliable source. As
one of the world’s largest and most trusted payment technology solution providers, Global Payments combines industry-
leading expertise with over 50 years of Canadian-specific experience. This power combination allows us to deliver
comprehensive solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up and installing the Global Payments Short-Range-
Wireless – iWL250B terminal. For terminal-related questions or support, please contact Global Payments Customer Care.
2 – General Tips
The following tips provided will help ensure you continue to process smoothly with Global Payments Canada:
1. This reference guide contains information on the features and functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-find location.
2. Perform a settlement daily; this ensures that your funds are constantly deposited into your bank account on a regular
basis.
3. Change your passwords frequently. Changing passwords frequently ensures you protect yourself from unauthorized use
of your terminal.
4. If you have a problem with your terminal, check your cabling and attempt a reset by unplugging and re-plugging the power
supply.
5. If you have a communication problem with your terminal, verify that there are currently no outages reported by your
telephone company or your Internet service provider.
6. The Global Payments Canada Customer Service line is open 24 hours a day, 7 days a week, to ensure there is always
someone available to assist you.
3 – Basic Terminal Operations
Before You Begin
For terminal set-up instructions, refer to Section 20.
CAUTION:
Due to risk of shock or terminal damage, do not use
the terminal near water, in a wet basement, bathtub,
washbowl, kitchen sink, laundry tub or near a
swimming pool. Do not use in flammable
environments.
How to Use This Guide
The terminal contains both ATM-style buttons (screen function keys) for variable screen menu selection options and pre-
configured numeric key pad and function buttons. Variable on-screen menus will appear in bold throughout this guide. Press
the corresponding screen function key below the display to select that option. Pre-configured buttons will appear in CAPS.
Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping damage. If the content is damaged, file a claim immediately
with the shipping company and notify Global Payments. Do not try to use damaged equipment.
Remove the items from the carton. You should have the following items, according to what was ordered:
•An Global Payments Short-Range Wireless – iWL250B terminal with paper roll installed
•Receiving base or charging base
•An external power supply for the base

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•Roll of thermal printer paper
•Quick Reference Guide
•Telephone cable and/or Ethernet cable
Terminal ON/OFF
Press and hold the green [Enter] key to power on the device; the terminal will initiate an application check and then enter the
idle screen. To power off the device, press the yellow [Correction] key and the [Administrator] button simultaneously for one
second.
Terminal Keyboard
The terminal keypad contains 10 numeric keys (0-9), an up/down scroll key, a green [Enter] key, a red [Cancel] key, a yellow
[Correction] key and a number of additional function keys. The exact number of additional function keys varies by terminal
model.
Special function keys provide customers with quick and easy access to frequently used functions and tasks. The following
special function keys are present on the terminal: [F], [F1], [F2], [F3], [F4] and up/down navigator.
NOTE:
Throughout the Quick Reference
Guide, the [
▼
] navigator key
indicates scroll down and the [
▲
]
navigator key indicates scroll up.
Data Entry
Numeric Data Entry
The terminal keypad will automatically default to a numeric-only keypad when entering data into numeric-only fields, such as
card number and amount prompts. See the following examples:

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Card number is a numeric data item. To enter the value “544619999,” press [5], [4], [4],[6], [1],[9],[9],[9] and [9] on the
keypad.
TRANSACTION NAME
Card Number
[544619999]
Then press [Enter] to confirm the data entered. The terminal then starts validation.
For amount entries, the terminal initially displays $0.00. For example, to enter the value “$5.30,” press [5], [3] and [0]. No
decimal point is entered.
TRANSACTION NAME
Enter Sale
Amount
[$5.30]
Then press [Enter] to confirm the data entered. The terminal then starts validation.
Text Data Entry
When performing data entry into text-only fields, the terminal keypad automatically defaults to all alpha characters.
Alphanumeric Data Entry
NOTE:
When performing data entry on screens that accept both
alpha and numeric characters, the method of using a shift
key “F” to access the alpha characters and special
characters is implemented. By pressing the numeric key first
and then pressing the “F” key, you can scroll through all
characters programmed on that key.
The Administrator key is also designated for other special characters; it is marked with a period, comma, # (pound) and *
(asterisk). To select one of the special characters, press that key and then press the ‘F’ key until the desired character
appears.
An alphanumeric data entry example is shown below:
FOOTER S
Enter Footer 1
Amount
[]
Footer 1 is an optional alphanumeric data item from zero to 24 characters. The following example shows how to enter the
message “Open 24HR” using multiple key presses.
Step Terminal Display Merchant Action
1
FOOTERS
No action.
Enter Footer 1
[]
2
FOOTERS
Press [6] once.
Press [F] key three times.
Enter Footer 1
[O]

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3
FOOTERS
Press [7] once.
Press [F] four times.
Enter Footer 1
[Op]
4
FOOTERS
Press [3] once.
Press [F] five times.
Enter Footer 1
[Ope]
5
FOOTERS
Press [6] once.
Press [F] five times.
Enter Footer 1
[Open]
6
FOOTERS
Press [0] once.
Press [F] two times.
Enter Footer 1
[Open ]
7
FOOTERS
Press [2] once.
Enter Footer 1
[Open 2]
8
FOOTERS
Press [4] once.
Enter Footer 1
[Open 24]
9
FOOTERS
Press [4] once.
Press [F] two times.
Enter Footer 1
[Open 24H]
10
FOOTERS
Press [7] onces.
Press [F] two times.
Press [Enter] to confirm data entry.
Enter Footer 1
[Open 24HR]
The following are data entry keys:
iWL250B Characters Accessed
1,Q, Z,q,z
2, A, B, C, a, b, c
3, D, E, F, d, e, f
4, G, H, I, g, h, i
5, J, K, L, j, k, l
6, M, N, O, m, n, o
7, P, R, S, p, r, s
8, T, U, V, t, u, v
9, W, X, Y, w, x, y,

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0, hyphen, space
Period, comma, #, *,
underscore, @, /, \, ; (semi-
colon), : (colon) , $, %, (, ),
&, and ‘ (apostrophe)
Access Administrator Menu
The Administrator Menu is the place where all merchant parameter information is stored. It can only be accessed with a valid
administrator name and password. The administrator menu is displayed from the idle screen when the Administrator [.,#*]
key is pressed. Before displaying the administrator menu, the terminal will prompt you to enter the administrator name and
administrator password.
Password Management
The Global Payments Short-Range Wireless – iWL250B offers multi-level passwords that can be used for different purposes.
You can set up a maximum of four levels of passwords. These passwords – from the highest level to the lowest level – are:
administrator password, manager password, supervisor password and clerk password.
Administrator Password
Your administrator password is an important security feature of your terminal. It is used to access the administrator menu.
Your default administrator name is 1, and terminal is pre-programmed with a default administrator password. Before you start
using the terminal, please call Global Payments Customer Care at 1-800-263-2970 to set up your personalized password
The administrator password is between 7 and 12 alpha and numeric characters (min=7, max=12). At least 1 alpha and 1
numeric character must be used.
If the wrong administrator password is entered more than four (4) consecutive times while trying to access the administrator
menu, the user will be locked out. At this point, please call Global Payments Customer Care for help at 1-800-263-2970.
You should change your password periodically for maximum protection against fraud. Please call Global Payments Customer
Care to set up or change your administrator password.
Manager/Supervisor/Clerk Passwords
The manager, supervisor and clerk passwords are set up by the administrator in the administrator menu. There is only one
manager, one supervisor and one clerk password. There is no user name associated with any of these passwords.
The manager, supervisor and clerk password length is seven alpha and numeric characters. The password can consist of any
number of alpha or numeric characters.
Manager, supervisor and clerk passwords cannot be locked out and do not expire.
Password Hierarchy
The password hierarchy is as follows:
•Administrator password
•Manager password
•Supervisor password
•Clerk password
A higher level password is accepted in the place of a lower level password. Example: If the application prompts for the
clerk password, then the supervisor, manager and administrator passwords will also be accepted.
Set Up Your Passwords
NOTE: Your default administrator name is 1. To set up your
administrator password, please call Global Payments
Customer Care at 1-800-263-2970.

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To set up or change the manager password, supervisor password or clerk password:
1. At the idle menu, press the administrator [.,#*] key for the administrator menu.
2. Key in the administrator name and press [Enter].
3. Enter the administrator password and press [Enter].
4. Press [▼] button to scroll down until Security is highlighted and press [Enter].
5. Press [▼] button to scroll down to highlighted PWParams and press [Enter].
6. Select the password to be changed ([1]- PWManager for manager password, [2]- PWSup for supervisor password and
[3] - PWClerk for clerk password) and then press [Enter].
7. Terminal prompts “Enter Password.”
8. Enter new password and press [Enter].
9. Press [Cancel] to return to the idle screen.
If you forget your password, please call Global Payments’ Customer Care at 1-800-263-2970.
For instructions on how to use each password level to protect sensitive information, please refer to Section 17.
4 – Changing the Terminal Language
1. Press [Cancel] to return to the idle screen.
2. At the idle screen, press [F4].
3. The idle screen is re-displayed in the alternate language (English or French).
5 – Accepting Payment Cards
To Conduct a Chip Card Transaction
1. Press the [Enter] key to enter main menu.
2. Select a transaction type and follow the prompts accordingly.
3. Position the chip card with the chip side facing upward, as shown below.
4. Insert the chip card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
5. Remove the card only when the application indicates the transaction is complete.
CAUTION:
Leave the chip card in the reader until the transaction
is complete. Premature card removal will invalidate
the transaction.
To Conduct a Magnetic Stripe Transaction
1. Press the [Enter] key to enter the main menu.
2. Select a transaction type and follow the prompts accordingly.
3. Position a magnetic card with the stripe in the card reader facing inward, toward the keypad.
4. To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as
shown below.
5. Swipe the card through the magnetic card reader.

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To Conduct a Contactless Transaction
1. Press the [Enter] key to enter the main menu.
2. Select a transaction type and follow the prompts accordingly.
3. Bring the card firmly up to the active zone above the display (at about 1 cm). Keep the card close to the display during the
transaction.
4. Your contactless terminal has a row of four status lights that are visible on the display. When a contactless transaction is
started the first (left hand) status light will be lit steadily; this indicates that the contactless display is in use but a card is
not being read.
5. When a contactless card is presented to the contactless active zone during a transaction, the second, third and fourth
status lights will be lit in turn. The card read is successful when all four status lights are lit and the confirmation tone is
heard.
6 – Sale (Credit or Debit)
The Sale transaction is the most common transaction for general retail applications.
NOTE:
If you are presented with a card with a chip on it,
insert the card in the chip reader on the terminal with
the chip facing up and in. Leave the card in the reader
until the transaction is completed.
For Chip card sale transactions:
1. At the idle screen, press [Enter] to enter the main menu, and then press [1] to select Sale.
2. Enter the clerk ID (if enabled) and press [Enter].
3. Enter the invoice # (if enabled) and press [Enter].
4. Key in the transaction amount and press [Enter].
5. Terminal displays “Pass Terminal to Customer,” the cardholder presses [F1] to confirm the transaction amount.
6. If tip is enabled, customer can select either [1]-Tip percentage, [2]-Tip amount, or [3]-No Tip. If tip percentage is
selected, cardholder then can select one of three pre-set tip percentage options, or select Other% to key in a specific tip
percentage and press [Enter] to confirm. If tip amount is selected, cardholder can enter dollar amount for tip and press
[Enter] to confirm.
NOTE:
If the pre-set tip percentage option is not enabled,
simply key in the tip percentage. To activate the pre-
set tip percentage option, please contact Global
Payments Customer Care at 1-800-263-2970.