Moneris iWL220 User manual

10/18
Moneris® iCT250,
iWL220, and iWL255
Dynamic Currency Conversion
Reference Guide

Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450
Record your Moneris merchant ID here:
____________________________________

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 1
Contents
Important: Read first ..................................................................................................................................2
Enroll in Merchant Direct® .................................................................................................................................2
Introduction...............................................................................................................................................3
Enabling DCC.......................................................................................................................................................3
Cards supported .................................................................................................................................................3
Currencies supported .........................................................................................................................................3
DCC cardholder prompts.............................................................................................................................4
Prompts on the terminal ....................................................................................................................................5
Prompts on the PINpad ......................................................................................................................................5
DCC Transactions........................................................................................................................................7
General guidelines for DCC.................................................................................................................................7
Purchase .............................................................................................................................................................7
Partially approved Purchase...............................................................................................................................8
Refund ..............................................................................................................................................................10
Pre-authorization..............................................................................................................................................10
Void and Pre-auth Advice .................................................................................................................................11
Advice with voice authorization number (Force Post) .....................................................................................11
Purchase and Pre-auth: Using an iCT250 terminal with iPP320 PINpad ..........................................................12
Refund: Using an iCT250 terminal with an iPP320 PINpad ..............................................................................12
Receipts ...................................................................................................................................................14
Signing credit card receipts ..............................................................................................................................14
Receipt samples................................................................................................................................................15
DCC Reporting..........................................................................................................................................17
Daily DCC TXN Report (Admin 86) ....................................................................................................................17
Sample: Daily DCC TXN Report .....................................................................................................................................18
Daily DCC Rate Look-up Report (Admin 87) .....................................................................................................18
Sample: Daily DCC Rate Look-up Report.......................................................................................................................19
Troubleshooting DCC transactions ............................................................................................................20
Error messages on the terminal .......................................................................................................................20
Error messages on the PINpad .........................................................................................................................20
Merchant support ....................................................................................................................................21

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 2
Important: Read first
This guide assumes that:
Your terminal has been set up and configured successfully, and that you are able to process financial
transactions.
If this is not the case, refer to the Setting up Your Terminal section of the Moneris Reference Guide
available at moneris.com/support, and follow the instructions for setting up and configuring the
terminal to communicate with the Moneris host.
You have contacted Moneris to add the Dynamic Currency Conversion feature to your merchant account.
Enroll in Merchant Direct®
Merchant Direct is the Moneris online tool for accessing all of your merchant reports, including end-of-day
reports. To sign up for Merchant Direct, follow these steps.
Note: If you have already enrolled for Merchant Direct, you do not have to enroll again.
1. Go to moneris.com.
2. In the top right area of the screen, click Login and select Merchant Direct.
3. Click Online Enrolment.
4. Fill in the fields in the online form to complete your enrolment.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 3
Introduction
Dynamic Currency Conversion (DCC) is a feature that allows your customer to see the cost of a transaction in
both Canadian dollars and in a foreign currency when that customer pays with a foreign Visa®or Mastercard®
credit or debit card. DCC adds value to each transaction by displaying real-time, on-the-spot currency
conversions. It allows your international customers to pay in Canadian dollars or in their own currency.
For example, a customer from the United States makes a purchase in your store. When that customer pays with
their US dollar Visa or Mastercard, they will be able to see the total purchase amount in US dollars as well as
Canadian dollars, and then select the currency they prefer.
This guide provides you with instructions on how to use DCC on your terminal so that you can obtain the
maximum benefit from this feature.
Enabling DCC
Once you sign up for DCC, Moneris will activate the feature on your merchant account. You must reinitialize your
terminal with the Moneris host in order to start using DCC. To reinitialize your terminal, refer to the Using Your
Terminal section of the terminal’s Reference Guide available at moneris.com/support.
Cards supported
DCC is available for the following cards only:
Visa and Mastercard credit cards issued in a foreign currency
Visa and Mastercard pre-paid credit cards issued in a foreign currency
Visa and Mastercard debit cards issued in a foreign currency
For the purpose of this document, all references to credit cards also include foreign Visa and Mastercard debit
cards.
Currencies supported
Moneris supports 90 foreign currencies. For a complete list, please visit moneris.com/currencylist or contact
Moneris Customer Care at 1-866-319-7450.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 4
DCC cardholder prompts
When DCC is enabled, there are specific prompts to which the cardholder must respond, either on the terminal,
or on the PINpad if applicable.
When a foreign credit card is entered on the terminal, the SELECT CURRENCY screen appears:
The currency conversion rate is shown on the first line after the screen title, and may extend onto the
second line when necessary.
The asterisk after the word ‘Rate’ directs you to the corresponding asterisk on the second line where there is
an explanation of how the conversion rate is calculated.
The last two lines show the transaction amount in Canadian and foreign currency.
The example below provides more details:

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 5
Prompts on the terminal
The following DCC cardholder prompts appear on the terminal. The currency will vary depending on the card.
Cardholder prompt Cardholder action
The cardholder selects the currency:
To choose Canadian dollars, presses the function key below the
Canadian dollar amount.
To choose the foreign currency, presses the function key below
the foreign dollar amount.
At the PURCHASE confirmation screen, the cardholder is prompted
to confirm the transaction amount and their choice of currency.
The cardholder uses the terminal keypad:
To continue the transaction, presses the green key.
To cancel the transaction, presses the red key.
Prompts on the PINpad
This section applies only to the iCT250 terminal when an iPP320 PINpad is connected to the terminal.
When a foreign credit card is entered on the PINpad (or on the terminal), the currency information screen
appears:
The currency conversion rate is shown on the first line;
On the second line, there is an asterisk, followed by an explanation of how the conversion rate is calculated.
The example below provides more details:

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 6
The following DCC cardholder prompts appear on the PINpad. The currency will vary depending on the card.
Cardholder prompt Cardholder action
The cardholder presses the green key to accept the conversion
rate and to continue the transaction.
The cardholder selects the currency:
To choose Canadian dollars, presses F1.
To choose the foreign currency, presses F4.
At the PURCHASE confirmation screen, the cardholder is prompted to
confirm the transaction amount and their choice of currency.
The cardholder uses the PINpad keypad:
To continue the transaction, presses the green key.
To cancel the transaction, presses the red key.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 7
DCC Transactions
General guidelines for DCC
Follow these guidelines to ensure that DCC works smoothly on your terminal.
Method of card entry:The cardholder must swipe or insert their card. If both of these methods fail, you may
manually enter the card number. Contactless entry (tap) is not supported for DCC transactions.
Note: Manual card entry will only be allowed on terminals where a manual card entry password has been
configured and manual card entry has been enabled. Refer to your terminal’s Reference Guide for information
on configuring the password and enabling manual card entry.
Mandatory customer selection: When prompted to select a currency, the cardholder must respond by using
the keys on the terminal (or the external PINpad if applicable). You must not select for the cardholder or
influence them to choose one currency over another.
Card present only: The cardholder must be present to choose a currency. This means that Mail Order/Telephone
Order (MOTO) transactions are not supported for DCC.
Training mode:DCC is available on your terminal’s training mode. For training purposes, the foreign currency
will always display as Japanese yen (JPY).
Notes:
All instructions begin at the PURCHASE ENTER AMOUNT screen, also known as the READY screen.
The instructions are shown with the minimum steps required to perform the transaction. If you have enabled
optional settings, you may see additional prompts on the screen.
If you are using the optional external PINpad on the iCT250, the cardholder prompts will appear on the
PINpad. This means you will not have to pass the terminal to the cardholder to obtain their input. The
cardholder will select the currency of their choice on the external PINpad.
Purchase
Purchase of goods or services. (If you are using an iCT250 with an iPP320 PINpad, refer to the Purchase and
Pre-auth procedure on page 12.)
1. Key in the purchase amount in Canadian dollars and press the green key.
The SWIPE/INSERT/TAP CARD prompt appears.
2. You or the cardholder swipes or inserts the card on the terminal.
The PLEASE WAIT message appears briefly while the terminal communicates with the Moneris host to
obtain the conversion rate for the currency of the foreign credit card.
The CUSTOMER PRESS OK TO CONTINUE prompt appears.
3. Pass the terminal to the cardholder.
4. The cardholder presses the green key to continue.
The SELECT CURRENCY screen appears.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 8
5. The cardholder selects one of the currencies displayed on the terminal:
To select Canadian dollars, presses the function key ( / ) below the Canadian dollar amount.
To select the foreign currency, presses the function key ( / ) below the foreign dollar amount. The
amount/currency confirmation screen appears.
6. The cardholder presses the green key to accept the amount and currency displayed.
The RETURN TO CLERK message appears.
7. The cardholder returns the terminal to you.
8. Press the green key on the terminal to continue.
The terminal displays PROCESSING then APPROVED.
9. Process receipts (see page 14).
Partially approved Purchase
A purchase using a pre-paid credit card where the value on the pre-paid card is less than the purchase amount.
1. Process the Partial Approval.
a. Key in the purchase amount in Canadian dollars and press the green key.
The SWIPE/INSERT/TAP CARD prompt appears.
b. You or the cardholder swipes or inserts the card on the terminal.
The PLEASE WAIT message appears briefly while the terminal communicates with the Moneris host
to obtain the conversion rate for the currency of the foreign pre-paid credit card.
The CUSTOMER PRESS OK TO CONTINUE prompt appears.
c. Pass the terminal to the cardholder.
d. The cardholder presses the green key to continue.
The SELECT CURRENCY screen appears.
e. The cardholder selects one of the currencies displayed on the terminal:
To select Canadian dollars, presses the function key ( / ) below the Canadian dollar amount.
To select the foreign currency, presses the function key ( /) below the foreign dollar amount.
The purchase confirmation screen appears.
f. The cardholder presses the green key to accept the amount and currency displayed.
The RETURN TO CLERK message appears.
g. The cardholder returns the terminal to you.
h. Press the green key on the terminal to continue.
i. The terminal displays the PARTIAL APPROVED 9.99 CCC PRESS OK screen, where 9.99 represents the
amount approved and CCC is the foreign currency chosen by the cardholder (e.g. CNY).
j. Press the green key to acknowledge the partial approval.
The PASS TO CUSTOMER PRESS OK TO CONTINUE prompt appears.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 9
k. Pass the terminal to the cardholder.
l. The cardholder presses the green key to continue.
The PARTIAL APPROVED 9.99 CCC CANCEL/OK screen appears.
m. The cardholder selects OK to acknowledge the partial approval amount (or selects CANCEL to cancel the
transaction).
The terminal displays the AMOUNT DUE (the transaction amount that is still outstanding) along with the
RETURN TO CLERK prompt. The cardholder returns the terminal to you.
n. Press the green key to continue.
The terminal displays the AMOUNT DUE in Canadian dollars, along with 2 payment options: CR/DB
(Credit/Debit) and CASH.
2. Process the remaining balance.
a. Ask the cardholder how they would like to pay for the remaining balance. Depending on their response,
select CR/DB or CASH on the terminal.
b. The PARTIAL APPROVED 9.99 CCC message appears for a few seconds to indicate that the transaction
has been approved. The terminal prints the receipt(s) for the partially approved Purchase.
c. Process receipts (see page 14).
d. Based on the tender type the cardholder specified in step 2a, do one of the following:
If the cardholder presents a foreign credit card, refer to Purchase on page 7in this guide and begin
at step 2.
If the cardholder presents any debit card or a Canadian credit card, refer to ‘Purchase’ in the Using
Your Terminal section of the terminal’s Reference Guide.
If the cardholder presents another foreign pre-paid credit card, return to step 1b on page 8.
If the cardholder presents cash, proceed to step 3.
3. Process receipts (see page 14).

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 10
Refund
A Refund credits a customer’s account.
Note: Process refunds using the same currency as the original purchase transaction. Refer to the cardholder
copy of the receipt or your own copy.
Note: The Refund amount will be less than the original purchase amount for two reasons: the fee paid by the
cardholder for the DCC service is not refunded, and the currency conversion rate may fluctuate.
Note: To refund a partially approved purchase, use the TOTAL PAID amount on the Partial Approval receipt.
1. Press the Admin / key, select TRANSACTIONS, and then select REFUND.
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
2. Key in the transaction amount in Canadian dollars, and press the green key.
The ENTER ORIGINAL AUTHORIZATION # prompt appears.
3. Key in the 6-digit AUTH# from the original transaction receipt, and press the green key.
The SWIPE/INSERT/TAP CARD prompt appears.
4. Swipe or insert the card on the terminal.
The terminal recognizes that the card is a foreign credit card and displays the DCC REFUND? prompt.
5. Choose one of the following options:
If the original transaction was processed in a foreign currency, select YES.
If the original transaction was processed in Canadian currency (or you don’t know whether the original
transaction was processed in Canadian currency), select NO.
The terminal displays PLEASE WAIT, PROCESSING, then APPROVED.
6. Process receipts (see page 14).
Pre-authorization
Authorization if the final Purchase amount is unknown (e.g., hotel or car rental).
1. Press the Admin / key, select TRANSACTIONS, and then select PRE-AUTH.
2. Key in the amount of the pre-auth in Canadian dollars and press the green key.
The SWIPE OR INSERT CARD prompt appears.
3. You or the cardholder enters the card on the terminal.
The PLEASE WAIT message appears briefly while the terminal communicates with the Moneris host to
obtain the conversion rate for the currency of the foreign credit card.
The CUSTOMER PRESS OK TO CONTINUE prompt appears on the terminal.
4. Pass the terminal to the cardholder.
5. The cardholder presses the green key to continue.
The SELECT CURRENCY screen appears.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 11
6. The cardholder selects one of the currencies displayed on the terminal:
To select Canadian dollars, presses the function key ( / ) below the Canadian dollar amount.
To select the foreign currency, presses the function key ( /) below the foreign dollar amount. The
amount/currency confirmation screen appears.
7. The cardholder presses the green key to accept the amount and currency displayed.
The RETURN TO CLERK message appears.
8. The cardholder returns the terminal to you.
9. Press the green key on the terminal to continue.
The terminal displays PROCESSING then APPROVED.
10. Process receipts (see page 14).
Note: When the final Purchase amount is known, you must perform a PRE-AUTH ADVICE for the final amount
using the same card number (see Void and Pre-auth Advice below).
Void and Pre-auth Advice
The steps to perform these transactions are the same for both Canadian credit cards and foreign credit cards. If
needed, refer to the Using Your Terminal section of the terminal’s Reference Guide available at
moneris.com/support.
Use the same currency as the original transaction.
Advice with voice authorization number (Force Post)
A Force Post transaction completes a voice-authorized purchase.
1. Press the Admin / key, select TRANSACTIONS, and then select P-A ADVICE.
The FIND ORIGINAL TRANSACTION? prompt appears.
2. Press the function / key to select NO.
The ENTER AMOUNT prompt appears.
3. Key in the original purchase amount, including tip, and press the green key.
The ENTER ORIGINAL AUTHORIZATION # prompt appears.
4. Key in the voice authorization number written on your paper sales draft and press the green key.
The ENTER CARD NUMBER prompt appears.
5. Key in the card number and press the green key.
The ENTER EXPIRY DATE [MMYY] prompt appears.
6. Key in the expiry date of the card and press the green key.
When the ENTER MAN ENT PASSWORD prompt appears, key in your manual card entry password and
press the green key.
If the SWIPE ADMIN CARD prompt appears, swipe your POS Admin card.
The DCC ADVICE? prompt appears.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 12
7. Press the function / key to select NO. Voice-authorized transactions do not support DCC.
The terminal displays PLEASE WAIT, PROCESSING, then APPROVED.
8. Process receipts (see page 14).
9. The terminal returns to the FIND ORIGINAL TRANSACTION? prompt.
To go back to the READY screen, press the red key twice.
To process another Force Post, return to step 2.
Purchase and Pre-auth: Using an iCT250 terminal with iPP320 PINpad
Follow these instructions for Purchase or Pre-authorization transactions if you are using the iCT250 terminal
with the optional external iPP320 PINpad. If your terminal does not have a PINpad attached, follow the
Purchase transaction on page 7 or the Pre-authorization transaction on page 10.
1. Start the transaction on the terminal.
For Purchase: Key in the purchase amount in Canadian dollars and press the green key.
For Pre-authorization: Press the Admin / key, select TRANSACTIONS then PRE-AUTH, enter the
pre-auth amount in Canadian dollars, and press the green key.
The SWIPE/INSERT/TAP CARD prompt appears on the PINpad.
2. The cardholder swipes or inserts the card on the external PINpad.
The PLEASE WAIT message appears briefly on the terminal and on the PINpad while the terminal
communicates with the Moneris host to obtain the conversion rate for the currency of the foreign credit
card.
The currency conversion rate screen appears on the PINpad.
Note: When cardholder input is required on the PINpad, the terminal displays CONTINUE ON PINPAD.
3. The cardholder presses the green key to accept the rate, then selects one of the displayed currencies:
To select Canadian dollars, presses F1 on the PINpad.
To select the foreign currency, presses F4 on the PINpad. The amount/currency confirmation screen
appears.
4. The cardholder presses the green key to accept the amount and currency displayed.
The PINpad returns to the WELCOME/BONJOUR screen, while the terminal displays PROCESSING then
APPROVED.
5. Process receipts (see page 14).
Refund: Using an iCT250 terminal with an iPP320 PINpad
Follow this Refund procedure if you are using the iCT250 terminal with the optional external iPP320 PINpad. If
your terminal does not have a PINpad attached, follow the Refund transaction on page 10.
Note: Process refunds using the same currency as the original purchase transaction. Refer to the cardholder
copy of the receipt or your own copy.
Note: To refund a partially approved purchase, use the TOTAL PAID amount on the Partial Approval receipt.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 13
1. On the terminal, press the Admin / key, select TRANSACTIONS then REFUND.
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
2. Key in the transaction amount in Canadian dollars and press the green key.
The ENTER ORIGINAL AUTHORIZATION # prompt appears.
3. Key in the 6-digit AUTH# from the original transaction receipt, and press the green key.
The SWIPE/INSERT/TAP CARD prompt appears on the external PINpad.
4. You or the cardholder swipes or inserts the card on the terminal or on the external PINpad.
The DCC REFUND? prompt appears on the terminal.
5. Choose one of the following options:
If the original transaction was processed in a foreign currency, select YES.
If the original transaction was processed in Canadian currency (or you don’t know whether the original
transaction was processed in Canadian currency), select NO.
The terminal displays PLEASE WAIT, PROCESSING, then APPROVED.
6. Process receipts (see page 14).

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 14
Receipts
Signing credit card receipts
Merchant copy
Always retain this copy for your records, but note:
If a signature line is printed, obtain the cardholder’s signature.
You do not need to obtain a signature if any of the following messages are printed:
•VERIFIED BY PIN
•NO SIGNATURE REQUIRED
Cardholder copy
Give this copy to the customer, but note:
If a merchant signature line is printed, sign this copy.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 15
Receipt samples
In addition to the standard transaction fields, receipts for DCC transactions print currency information, as shown
in these Purchase samples.
Purchase receipt – Merchant copy

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 16
Purchase receipt – Cardholder copy

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 17
DCC Reporting
There are two reports designed specifically for DCC. Both reports can be printed using admin code shortcuts:
For the Daily DCC TXN Report, use admin code 86.
For the Daily DCC Rate Look-up Report, use admin code 87.
Daily DCC TXN Report (Admin 86)
This report shows the number of approved purchase, refund, and void transactions for each foreign currency
that was selected for at least one approved transaction in the current batch. You can print the report for the
current date or specify a different date. Follow these steps:
1. From the READY screen, press the Admin / key twice.
2. Key in 86 and press the green key.
If the SWIPE ADMIN CARD prompt appears, swipe your POS Admin card.
The date entry screen appears.
3. Do one of the following:
To view the DCC transactions for a specific date, enter the desired date as four digits (MMDD) or as six
digits (YYMMDD).
To view the DCC transactions for the current date, simply press the green key.
The screen displays PRINTING while the report prints.

Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 18
Sample: Daily DCC TXN Report
Daily DCC Rate Look-up Report (Admin 87)
For the DCC transactions in the current batch, this report shows:
the total number of currency rate look-ups;
the number of transactions where the cardholder selected the foreign currency (i.e., OPT-IN);
the number of transactions where the cardholder selected Canadian dollars (i.e., OPT-OUT).
To print the report, follow these steps:
1. From the READY screen, press the Admin / key twice.
2. Key in 87 and press the green key.
If the SWIPE ADMIN CARD prompt appears, swipe your POS Admin card.
The date entry screen appears.