Triton RL5000 User manual

CORPORATE HEADQUARTERS:
21405 B Street
Long Beach, MS 39560
PHONE: [phone]
FAX: [phone]
COPYRIGHT NOTICE
© 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of
Delaware, LLC. The third party trademarks that may be identified herein are the trademarks of their
respective owners and are not owned by ATMGurus. ATMGurus disclaims any affiliation, connection or
association between its products and services, and those of the respective trademarks owners, or any
sponsorship or approval of its products or services by such trademarks owners.
Service Manual
07103-00143 May 15, 2014
RL5000 Series
XScale and X2
Automated Teller Machines

ii
RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL

iii
PREFACE
Preface
DISCLAIMER
The manufacturer of the Automated Teller Machine product(s) described herein
makes no representations or warranties, either expressed or implied, by or with
respect to anything in this manual, and shall not be liable for any implied war-
ranties of fitness for a particular purpose or for any indirect, special or conse-
quential damages. Information in this document is subject to change without
notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED
IN THIS MANUAL MAY RESULT IN PERSONAL INJURY.
FCC COMPLIANCE
Statement of Compliance: This equipment complies with Part 68 of the FCC
rules located in the control area of the ATM is the Product Label. This label lists
the FCC registration number and ringer equivalence number of the unit. If re-
quested, this information must be provided to the telephone company. USCO/
FIC Codes: When ordering service from the telephone company for the RL2000
series Automated Teller Machine, the following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise
wiring and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by ACTA. A compliant telephone cord and modular
plug is provided with this product. The telephone cord is designed to be con-
nected to a compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number
of the devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of the RENs should not exceed five (5).
To be certain of the number devices that may be connected to a line, as deter-
mined by the local RENs, contact the local telephone company.
Harm to the Network: If the RL2000 Automated Teller Machine causes harm
to the telephone network, the telephone company will notify the customer that
a temporary discontinuous of service may be required. If advanced notice is not
possible, the telephone company will notify the customer as soon as possible.
You will be advised of your right to file a complaint with the FCC if you believe
it’s necessary.
Notification of Changes in Telephone Company Equipment: The telephone
company may make changes in its facilities, equipment, operations or proce-
dures that could affect the operation of the equipment. If this happens, the tele-
phone company will provide advanced notice in order for you to make necessary
modifications to maintain uninterrupted service.

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RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
Preface
Repairs and Returns: If telecom compatibility trouble is experienced with the
RL5000 Automated Teller Machine, you may contact for repairs and warranty
information:
Triton at 1-800-367-7191
Triton Systems of Delaware, Inc.
21405 B Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may
request that you disconnect the equipment until the problem is resolved. Repairs
should be made only by qualified factory representatives.
Party Lines: The RL5000 Automated Teller Machine must not be used on party
lines.
Alarm Equipment: The RL5000 Automated Teller Machine should have its own
dedicated phone line. Do not install the RL5000 on the same line as alarm equip-
ment.
Electrical Safety Advisory: Telephone companies report that electrical surges,
typically lightening transients, are very destructive to customer equipment con-
nected to AC power sources. This has been identified as a major nationwide
problem. A commercially available, power surge suppressor, is recommended
for use with the RL5000 to minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE NOTICE:
The Industry Canada label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational
and safety requirements as prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The Department does not guarantee the
equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equip-
ment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative desig-
nated by the supplier. Any repairs or alterations made by the user to this equip-
ment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.

v
PREFACE
Preface
Users should ensure for their own protection that the electrical ground con-
nections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such con-
nections themselves, but should contact the appropriate electric inspection au-
thority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device pro-
vides an indication of the maximum number of terminals allowed to be con-
nected to a telephone interface. The termination on an interface may consist of
any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette
certifie que le matériel est conforme aux normes de protection, d’exploitation
et de sécurité des réseaux de télécommunications, comme le prescrivent les
documents concernant les exigences techniques relatives au matériel terminal.
Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction
de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le rac-
corder aux installations de 1’entreprise locale de télécommunication. Le maté-
riel doit également être installé en suivant une méthode acceptée de raccor-
dement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux
conditions énoncées cidessus n’empêche pas la dégradation du service dans
certaines situations. Les réparations de matériel homologué doivent être co-
ordonnées par un représentant désigné par le fournisseur. L’entreprise de télé-
communications peut demander à I’utilisateur de débrancher un appareil à la
suite de réparations ou de modifications effectuées par l’utilisateur ou à cause
de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à
la terre de la source d’énergie électrique, des lignes téléphoniques et des canali-
sations d’eau métalliques, s’fly en a, sont raccordés ensemble. Cette précau-
tion est particulièrement importante dans les régions rurales. Avertissement:
L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir
recours à an service d’inspection des installations électriques, ou à un élec-
tricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif termi-
nal indique le nombre maximal de terminaux qui peuvent étre raccordés à une
interface. La terminaison d’une interface téléphonique peut consister en une
combinaison de quelques dispositifs, à la seule condition que la somme d’indices
d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

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RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
Preface
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/
EC for pan-European single terminal connection to the public switched telephone
network (PSTN). However, due to differences between the individual PSTNs pro-
vided in the different countries, the approval does not, of itself, give uncondi-
tional assurance of successful operation on every PSTN network termination
point. In the event of problems, contact your equipment supplier in the first
instance. This unit uses only DTMF address signaling.
EMISSIONS (EMI)
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that
may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio commu-
nications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the inter-
ference at his own expense. Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emis-
sions from digital apparatus set in the Radio Interference Regulations of the Ca-
nadian Department of Communications. This Class A digital apparatus complies
with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant
leslimites applicables aux appareils numeriques de la Class A prescrites dans le
Reglement sur le brouillage radioelectrique edicte par le ministere des Commu-
nications du Canada. Cet appareil numerique de la classe A est conforme a la
norme NMB-003 Canada.

vii
PREFACE
Preface
UK / AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.
Notices
Copyright © Delaware Capital Formation, Inc., 2009
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of
it may be reproduced or transmitted by any means or in any form, without prior
consent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed
to be accurate. However, Triton Systems of Delaware, Inc. assumes no respon-
sibility for any inaccuracies, errors, or omissions that may be contained in this
document. In no event will Triton Systems of Delaware, Inc. be liable for direct,
indirect, special, incidental, or consequential damages resulting from any defect
or omission in this manual, even if advised of the possibility of such damages. In
the interest of continued product development, Triton Systems of Delaware, Inc.
reserves the right to make improvements in its documentation and the products
it describes at any time, without notice or obligation.
Trademark Acknowledgements
Microsoft Windows is a registered trademark of Microsoft Corporation in the
United States and/or other countries. Triton Connect is a trademark of Triton
Systems, Inc. CashWorks is a trademark of CashWorks,Inc. PaySpot is a trade-
mark of Euronet Worldwide. Western Union is a registered trademark of Western
Union Holdings, Inc.

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RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
Preface
Warranty Statement
Manufacturer warrants that the products delivered to a distributor will perform in
accordance with the Manufacturer’s published specifications for thirteen months
from date of shipment in Long Beach, MS. Manufacturer’s warranty shall not
apply to any damage resulting from abuse, negligence or accident, or to any
loss or damage to the Products while in transit. Written notice and explanation
of circumstances surrounding any claims that the goods have proved defective
in material or workmanship shall be given promptly from the distributor to the
manufacturer. No claim may be made, or action brought, by or through a dis-
tributor after the expiration of 14 months following any alleged breach of war-
ranty.
Distributor’s sole and exclusive remedy in the event of defect is ex-
pressly limited to the replacement or correction of such defective parts
by manufacturer at its election and sole expense, except there shall
be no obligation to replace or repair items which, by their nature, are
expendable. If Manufacturer is unable to replace or repair the defective parts,
Manufacturer shall refund to Distributor that portion of the purchase price al-
locatable to such goods.
No representation or other affirmation of fact not set forth herein, including
but not limited to statements regarding capacity, suitability for use, or perfor-
mance of the goods, shall be or be deemed to be a warranty or representation
by Manufacturer for any purpose, nor give rise to any liability or obligation of
Manufacturer whatever.
Except as specifically provided in this document, there are no other war-
ranties expressed or implied including, but not limited to, any implied
warranties or merchantability or fitness for a particular purchase.
Limitation of Liability
In no event shall manufacturer be liable for loss of profits or incidental,
indirect, special, consequential or other similar damages arising out of
any breach of this contract or obligations under this contract.
Defense of Infringement Claims
If notified promptly in writing of any action (and all prior claims relating to such
action) brought against the Distributor based on a claim that Distributor’s use
of the goods infringes a patent or other intellectual property right, and if given
access by Distributor to any information distributor has regarding such alleged
infringement, Manufacturer agrees to defend Distributor in such action at its ex-
pense and will pay any costs or damages finally awarded against Distributor in
any such action, provided the Manufacturer shall have had sole control of the de-
fense of any such action and all negotiations for its settlement or compromise.

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PREFACE
Preface
Waiver Ineffective
No claim or right arising out of or relating to a breach of these terms and condi-
tions can be discharged in whole or in part by a waiver or renunciation of the
claim or right unless the waiver or renunciation is supported by consideration
and is in writing signed by the aggrieved party. Waiver by either Manufacturer
or Distributor of a breach by the other of any provision of these terms and con-
ditions shall not be deemed a waiver of future compliance therewith, and such
provisions shall remain in full force and effect.
Statute of Limitations
Any action by the Distributor or Manufacturer for breach of these terms and
conditions must be commenced within one (1) year after the cause of action
has accrued.
Applicable Law
These terms and conditions shall be governed by and construed in accordance
with the provisions of the Uniform Commercial Code as adopted by the State of
Mississippi.
Bankruptcy
In the event of any proceedings, voluntary or involuntary, in bankruptcy or in-
solvency by or against Distributor, or in the event of the appointment, with or
without the Distributor’s consent, of an assignee for the benefit of creditors or
of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any
unfilled part of these terms and conditions without any liability whatsoever.
Parts Only Limited Manufacturer’s Warranty
Triton Systems of Delaware, Inc. warrants the components of each RL5000 se-
ries Automated Teller Machine, excluding software and related documentation,
against any defect in materials and/or workmanship for a period of 13 months
from the shipping date. If a component fails due to defects in materials and/or
workmanship within the warranty period, Triton will furnish a new or refurbished
component, at its discretion. Triton shall not be responsible for labor or other
costs associated with installing the component; and the failed component shall
be returned to Triton at the purchaser’s expense. Triton shall not be responsible
for misuse or abuse of a unit; and any attempts to remove or deface the serial
number or date code on a unit or any component thereof, or any attempt to re-
pair a unit or to repair or replace any component by anyone other than a service
technician authorized by Triton shall void this warranty.

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RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
Preface
Limited Warranty covers normal use. Triton Systems does not warrant
or cover damage:
• occurring during shipment of the equipment or components from or to Tri-
ton’s facilities;
• caused by accident, impact with other objects, dropping, falls, spilled liquids,
or immersion in liquids;
• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other
acts of God;
• caused by failure to provide a suitable installation environment for the equip-
ment, including but not limited to, faulty wiring in the building in which the
equipment is installed, installation in a facility with uncontrolled environmen-
tal conditions, failure to provide a dedicated electrical circuit on which the
equipment operates, and/or lack of proper earth grounding for the equip-
ment;
• caused by the use of the equipment for purposes other than those for which
it was designed;
• resulting from improper maintenance;
• caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton Systems or its suppliers be liable for any
special, incidental, or consequential damages based upon breach of warranty,
breach of contract, negligence, strict liability, or any other legal theory. Such
damages include, but are not limited to, loss of profits, loss of revenue, loss of
data, loss of use of the equipment or any associated equipment, cost of capital,
cost of substitute or replacement equipment, facilities or services, down time,
purchaser’s time, the claims of third parties, including customers, and injury to
property.
Disclaimer of Warranties
The warranty stated above is the only warranty applicable to this product. All
other warranties, expressed or implied (including all implied warranties of mer-
chantability or fitness for a particular purpose or quality of service), are hereby
disclaimed. No oral or written information, or advice given by Triton Systems,
its agents or employees shall create a warranty or in any way increase the scope
of this warranty.
Shipping Damage
All equipment is shipped FOB, Triton’s facilities. The organization or individual
who has purchased the equipment assumes responsibility for the equipment
once it leaves Triton’s facilities.

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PREFACE
Preface
Should your equipment be damaged in the process of shipment or delivery to
your place of destination, we recommend the following course of action:
• If possible, call the shipping company before the driver leaves your delivery
site. Make note of the damage on the “receipt of delivery’ paperwork. If this
is not possible, call them as soon as possible to report the damage.
• Take photographs of the damaged packaging prior to opening the boxes. If
this is not possible, make note of key points, such as whether the equipment
is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep
all of the packaging for inspection by the shipping company.
• If you unpack the equipment, take photographs of the damaged equipment.
If this is not possible, make note of the damages.
• You must file a claim with the shipper for shipping damages immediately
after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen
carrier the policies and procedures regarding shipping damage claims prior to
selecting them as your preferred carrier.
If the equipment receives structural damage and is in an uninstallable condi-
tion, Triton will work with you to arrange for a replacement unit to be shipped as
soon as possible. The purchaser will be billed for the replacement unit. Triton’s
Repair Technicians will. repair the damaged unit after it is returned to our fa-
cilities. We will credit the purchaser’s account for the full purchase price of the
damaged unit, minus the cost of returning the unit to ‘like new” condition. Under
no circumstances does Triton authorize anyone to complete structural damage
repairs in the field. Therefore, we will not ship primary structural parts, such as
a cabinet head or main cabinet body for repair in the field.
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third party
maintenance providers. All miniATM Cash Dispensers must be installed and ser-
viced by service technicians certified by Triton. This includes authorized third
party service technicians and technicians who have been factory trained by
Triton to service miniATM equipment. Installation or repairs attempted by unau-
thorized service technicians automatically voids the warranty on the product.
Please contact Triton Systems’ Technical Services Department at (800) 259-
6672 for a list of our third party service providers and/or to obtain information
on the requirements and procedures for becoming a certified Triton service tech-
nician.

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RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
Preface
Triton’s Technical Services Department
The primary purpose of the Technical Services Department is to provide assis-
tance to customers in the operation, trouble shooting, and repair of equipment
manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided
for convenience.
The Technical Services Department operates to serve our customers. The staff
is trained to follow our policies and procedures to ensure fair and uniform treat-
ment of all our customers.
Automated Voice Mail System
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during
regular support hours). On occasion, however, call loads may exceed the capac-
ity of the staff. When this occurs, an automated voice mail system will answer
the call, indicate to the caller that all Technical Support Specialists are busy as-
sisting others, and ask the caller to leave detailed information about the nature
of the call.
Should it become necessary to leave a voice mail message, the caller should
state:
• their name
• the organization for which they work
• the serial number of the equipment they are calling about
• detailed description of the problem that they are experiencing
• phone number where they can be reached, including area code.
As Technical Support Specialists become available, they check for voice mail
messages and return calls in the order in which they were received. By provid-
ing the information requested in the voice mail, the technician can be prepared
when your call is returned. Triton asks you to be patient if you must leave voice
mail, and assures you that your call is important to us and that we will respond
promptly.
As Technical Support Specialists become available, they check for voice mail messages
and return calls in the order in which they were received. By providing the information
requested in the voice mail, the technician can be prepared when your call is returned.
Triton asks you to be patient if you must leave voice mail, and assures you that your call
is important to us and that we will respond promptly.

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PREFACE
Preface
Calls for Service or Repair
Calls for service or repair will be accepted from authorized service technicians
only. End users must contact either the sales organization that placed the equip-
ment or an authorized third party service organization to obtain service. The
sections that follow describe the policies and procedures that relate to the repair
and replacement of malfunctioning equipment.
Questions on Operation of Equipment
Technical support is available to owners of Triton equipment and to qualified
service personnel. When calling for help with the configuration or operation of a
Triton product, the caller must provide either positive identification as a service
technician or the serial number of a Triton terminal. Technical support is pro-
vided during normal business hours for the life of the product.
When calling for help with an operational problem, please have available infor-
mation pertaining to the nature of the trouble. This includes the type of equip-
ment, examples of what is or is not happening, and the name of the Processor
that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and
fund status must be directed to the Processor. Triton does not have access to the
information needed to answer questions relating to specific transactions.
CONTACT INFORMATION:
TRITON SYSTEMS
21405 B STREET
LONG BEACH, MS 39560
Sales:
[phone]
[phone]
[phone] FAX
Service:
[phone] (Technical Support)
[phone] FAX (Training/Technical Support)
[phone] FAX (Parts)

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RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
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TABLE OF CONTENTS
Confidential
Contents
TABLE OF CONTENTS
SECTION 1.........................................................................................1
INTRODUCTION ....................................................................................... 1
WHAT’SIN THIS MANUAL?........................................................................... 3
FEATURES AND SPECIFICATIONS (XSCALE AND X2)................................................ 6
SECTION 2.......................................................................................11
LEVEL I TROUBLESHOOTING GUIDE AND DEVICE ERROR CODE TABLES ......................... 11
MAINTENANCE PHILOSOPHY ........................................................................ 14
START UP........................................................................................... 14
NOPOWER................................................................................................ 14
NOBOOT (WHITE SCREEN OR HANGS ON THE APPLICATION START UPSEQUENCE) ................. 15
NODISPLAY (BLACK SCREEN)........................................................................... 15
DIM DISPLAY.............................................................................................. 16
NOSCREEN DATA (WHITE SCREEN) .................................................................... 16
DIM SCREEN DATA (GOOD BACKLIGHT LEVEL) ......................................................... 16
LINES IN THE DISPLAY.................................................................................... 17
FULL SCREEN COLOR AND SYNC DISTORTIONS, MISSING COLOR, OR BANDING ...................... 17
SCREEN DATA FORMAT DISTORTED ...................................................................... 17
INVERTED DISPLAY........................................................................................ 17
LOSS OF COMMUNICATION WITH THE HOST ....................................................... 18
ENCRYPTING PIN PAD (EPP) NOT OPERATING .................................................. 20
T5 PCI SAGEM EPP ASSEMBLY......................................................................... 22
CLEARING ERROR CODE 617 (SERIAL NUMBER CHANGED)............................................ 22
CARD READER ...................................................................................... 25
PRINTER ASSEMBLY................................................................................. 25
TROUBLESHOOTING ERROR/STATUS CODES FROM THE TERMINAL ................................ 28
DEVICE ERROR CODES GENERATED BY THE RL5000 SERIES ATM ............................ 28
SECTION 3.......................................................................................33
LEVEL II MODULE REPLACEMENT .................................................................. 33
DIAGNOSTIC STATUS AND TESTING................................................................ 33
DISPENSING MECHANISMS ......................................................................... 37
RL5000 SERIES AUTOMATED TELLER MACHINE MODULE DESCRIPTION ........................ 44
MAINBOARD ............................................................................................... 44
DOCKING BOARD ......................................................................................... 44
ENCRYPTING PIN PAD (EPP) AND SCREEN BUTTON KEYPAD ASSEMBLES ............................ 45
PRINTER ASSEMBLY ....................................................................................... 45
RECEIPT PAPER AUTOCUTTER ............................................................................ 45
PRESENTER ASSEMBLY .................................................................................... 46
PRINTER CONTROLLER PCB.............................................................................. 46
LOW PAPER SENSOR/PAPER FEED SWITCH PCB ....................................................... 46
ELECTRONIC JOURNAL..................................................................................... 47
SECURITY MODULE ....................................................................................... 47

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Contents
AUDIO BOARD ........................................................................................... 47
CARD READER............................................................................................. 47
COLOR LCD AND INVERTER ASSEMBLIES AND INVERTER................................................ 48
SPEAKERS ................................................................................................. 48
POWER SUPPLY ASSEMBLY ................................................................................ 48
REMOVING AND REPLACING MODULES ............................................................. 50
REPLACING THE POWER SUPPLY ASSEMBLY .............................................................. 50
FUSES ..................................................................................................... 52
POWER SUPPLY DIAGNOSTIC STATUS AND TESTING ..................................................... 52
REPLACING THE MAINBOARD.............................................................................. 55
REPLACING THE BATTERY ON THE XSCALE MAINBOARD ................................................ 56
REMOVING THE X2 MAINBOARD ......................................................................... 57
INSTALLING THE X2 MAINBOARD......................................................................... 57
MAINBOARD DIAGNOSTIC STATUS AND TESTING......................................................... 58
REPLACING THE MODEM .................................................................................. 59
REPLACING THE MULTITECH AND TRITON USB MODEM ASSEMBLIES .................................. 61
MODEM DIAGNOSTIC STATUS AND TESTING ............................................................ 64
REPLACING THE DISPLAY ASSEMBLY...................................................................... 66
DISPLAY DIAGNOSTIC STATUS AND TESTING ............................................................ 68
REPLACING THE PRINTER MECHANISM.................................................................... 71
REPLACING THE PRINTER MECHANISM W/AUTOCUTTER .................................................. 73
REPLACING THE RECEIPT PAPER AUTOCUTTER ........................................................... 75
REPLACING THE PRINTER/TRANSPORT ASSEMBLY ........................................................ 78
REPLACING THE PRESENTER ASSEMBLY................................................................... 80
REPLACING THE PRINTER ASSEMBLY SUPPORT BRACKET................................................. 81
REPLACING THE PRINTER ASSEMBLY...................................................................... 81
PRINTER DIAGNOSTIC STATUS AND TESTING ............................................................ 82
PRINTER ERROR STATUS/ERROR CODE CLASSIFICATIONS............................................... 84
REPLACING THE DOCKING BOARD ........................................................................ 87
DOCKING BOARD DIAGNOSTIC STATUS AND TESTING................................................... 91
REPLACING THE CARD READER ........................................................................... 93
CARD READER DIAGNOSTIC STATUS AND TESTING...................................................... 94
REPLACING THE HEADPHONE PCB ....................................................................... 96
REPLACING THE SCREEN BUTTON KEYPADS .............................................................. 97
KEYPAD DIAGNOSTIC TEST .............................................................................. 98
REPLACING THE EPP ASSEMBLY.......................................................................... 99
REMOVING THE VISA APPROVED TRITON T1 EPP ASSEMBLY (VEPP)................................. 99
INSTALLING THE VISA APPROVED TRITON T1 EPP ASSEMBLY (VEPP) ............................. 100
VISA APPROVED T1 EPP ASSEMBLY (VEPP) ........................................................ 101
CLEARING AT1 VEPP TAMPER ....................................................................... 102
REMOVING THE PCI SAGEM T5 EPP ASSEMBLY...................................................... 103
INSTALLING THE PCI SAGEM T5 EPP ASSEMBLY..................................................... 103
PCI SAGEM T5 EPP ASSEMBLY ...................................................................... 104
REPLACING THE T5 EPP BATTERY ..................................................................... 106
EPP KEYPAD DEVICE STATUS REPORT................................................................. 107
EPP CHECK DIGIT TEST ............................................................................... 107
EPP ERROR CODES .................................................................................... 108
KEYPAD DIAGNOSTIC TEST ............................................................................ 108
REPLACING THE SECURITY MODULE .................................................................... 109

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Contents
REPLACING THE SDD DISPENSING MECHANISM....................................................... 111
SDD MECHANICAL DESCRIPTION ...................................................................... 114
SDD DIAGNOSTIC COMMANDS AND STATUS REPORT ................................................. 116
SDD DIAGNOSTIC STATUS AND TESTING ............................................................. 118
SDD ERROR CODES ................................................................................... 120
COMMON SDD FAULTS WITH POSSIBLE CORRECTIONS ............................................... 122
REPLACING THE TDM-100/150/200/250 DISPENSING MECHANISM............................. 131
REPLACING THE NMD-50 DISPENSING MECHANISM ................................................. 137
REPLACING AN ELECTRONIC COMBINATION IN ABUSINESS HOURS CABINET......................... 140
OPENING THE ELECTRONIC LOCK WHEN THE BATTERY HAS FAILED................................... 142
SETTING THE COMBINATION ON AMECHANICAL COMBINATION LOCK ................................. 142
INDEX .......................................................................................... 145
APPENDIX G T-9 KEYPAD.................................................................G-1

1
SECTION 1 - INTRODUCTION
Section 1
SECTION 1
INTRODUCTION
RL5000 Series
XScale and X2
Automated Teller Machines

2
RL5000 SERIES XSCALE AND X2 AUTOMATED TELLER MACHINES SERVICE MANUAL
Section 1

3
SECTION 1 - INTRODUCTION
Section 1
WHAT’SIN THIS MANUAL?
SECTION 1 - INTRODUCTION
This section of the manual provides a brief description of the Service Manual
and a list of specifications for the RL5000 Series Automated Teller Machine
(ATM).
SECTION 2 - LEVEL I TROUBLESHOOTING GUIDE AND DEVICE ERROR CODE TABLES
This section describes basic system level fault identification and isolation pro-
cedures to assist Level I and Level II service personnel in maintaining the ATM.
This includes fundamental troubleshooting such as visual inspections, limited
technical off-line and on-line system checks (as applicable), error code verifi-
cation and identification (on-line from Customer Transactions and offline from
Management Functions), configuration verification (from Management Func-
tions), and using specific device diagnostic tests (from Management Functions).
It also lists default set up parameters (as applicable), common error scenarios
(up to and including operator related errors) and suggested courses of action (as
applicable) to help identify problem areas in the ATM.
SECTION 3 - LEVEL II MODULE REPLACEMENT / DIAGNOSTIC STATUS AND TESTING
This section is a technical resource for factory trained, Level II technicians. It
includes recommended verification and test procedures that are designed to
help a technician isolate a problem to a specific area in the ATM, using all avail-
able resources (i.e. functional overview, diagnostic status reports and indica-
tors, device testing, and error code tables). It also contains suggested courses
of action (as applicable), as well as detailed procedures, and graphics for the
removal, replacement, and testing of each primary field replaceable module or
device. The service technician is expected to apply standard problem solving
techniques and have access to a standard electromechanical technician’s tool kit
(i.e. hand tools, ESD strap, a portable USB storage device, multimeter, laptop,
applicable software, and download cables).
***IMPORTANT***
The RL5000 Series Service Manual should be used in conjunction with the
RL5000 SERIES INSTALLATION GUIDE, the RL5000 SERIES USER MANUAL, the
XSCALE\X2 CONFIGURATION MANUAL, and the ERROR CODE RECOVERY HANDBOOK.