Ingenico Tetra Move/5000 User manual

User Guide
for Ingenico MOVE/5000 terminal
First Data
Mobile integrated EFTPOS terminal

Contents
Get to know your terminal
05
Introduction 06
Terminal location and PIN privacy 06
Terminal ownership 06
Your terminal layout 07
Using the keypad 08
Basic functions 09
Integration with your Point of Sale (POS) 10
Transaction processing options 11
Loading receipt paper 12
Communication setup
14
Broadband internet (Ethernet setup) 16
Broadband internet (Wi-Fi setup) 17
Bluetooth setup (pair base to terminal) 19
Switching communication options 21
Communication status 22
What are you
looking for?
2

Operating your EFTPOS terminal
25
How to complete a sale 26
Cash out transaction 27
Cash out transaction with purchase 27
Cash out only transaction 29
Tipping 31
How to process a refund 33
Void last transaction 35
Pre-Authorisation processing 37
Part one: Pre-authorisation 37
Part two: Completion 37
Processing a pre-authorisation transaction 38
Processing a pre-authorisation completion 40
Surcharge 42
Enabling/disabling surcharge 42
Surcharge (card acceptance setup) 44
Mail Order Telephone Order (MOTO) 46
Dynamic Currency Conversion (DCC) 49
How to print last receipt 52
Reprint specic transaction record (invoice) 53
Settlement 54
Manual settlement 54
Print settlement totals (pre-settlement) 55
Print settlement totals (last settlement) 56
View Batch details on the screen 57
Batch totals 58
Transaction list 58
How to enable transaction list 59
How to print the transaction list 60
Ofine transaction processing 61
Card rules 61
Electronic fallback 61
Change merchant password 62
Additional terminal functions 64
Contents
Where to get help
65
3

4
Get to know your terminal
01

5
Get to know your terminal
Get to know
your terminal

6
Get to know your terminal
Your First Data EFTPOS terminal allows you to accept credit, debit and charge card transactions
electronically as a means of payment. Customers can access their cheque, savings or credit accounts for
purchases and refunds. Customers can also request cash out from cheque and savings accounts.
The physical location of an EFTPOS terminal is
important in protecting a customer’s PIN privacy.
When your new terminal is installed or relocated
within the premises, you must take care to ensure:
> the EFTPOS terminal is in a position that allows
the customer to enter their PIN so it cannot be
observed by employees or other customers
> the EFTPOS PIN pad has an adequate length
of terminal connection cord to allow customers
to enter their PIN privately
> if in a xed position, the EFTPOS PIN pad has not
been placed at an angle or height that prevents
customers from shielding their PIN entry
> the placement of mirrors and other reective
materials do not allow the customer’s PIN entry
to be observed through reection
> security cameras can’t make a visual record
of a customer’s PIN entry.
You should communicate these guidelines to any
staff members that process EFTPOS transactions
using the First Data terminal. It is also important to
remind staff members that customers should never
be asked to disclose a PIN.
Terminal location and PIN privacy
Get to know your terminal
Introduction
All physical equipment provided to the merchant by First Data remains the property of First Data. This can
include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any additional
hardware provided at the time of installation.
Terminal ownership

7
Get to know your terminal
Your terminal layout
Integrated Contactless Reader
Receipt Printer
Magnetic Stripe Reader
Menu
Cancel
Clear
Enter
Chip Reader
Your First Data mobile integrated EFTPOS terminal is supplied with:
> Power pack
> Contactless card reader
> 3G modem
> Docking/Base station
7
Get to know your terminal

8
Get to know your terminal
Using the keypad
The grey Menu key on the keypad accesses difference application menus
The red Cancel key on the keypad cancels the procedure in process
The yellow Clear key on the keypad cancels the last character
The green Enter key on the keypad validates input and powers on the terminal
The Function button on the keypad is used to perform advanced functions
on the terminal
F2 F2 on the touchscreen scrolls down menu options
F3 F3 on the touchscreen scrolls up menu options

9
Get to know your terminal
Basic functions
Power on Press the green Enter key on the keypad
Power off Remove the terminal from its base and any power source.
Press and hold the Func and yellow Clear keys together
Cancel an action Press the red Cancel button on the keypad
Idle state The terminal will return to the Home screen if there is no activity for 60 seconds

10
Get to know your terminal
The First Data EFTPOS terminal can integrate with
your Point of Sale (POS) to process credit, debit
and charge card transactions. When the card
payment option is selected, the POS integration
software provided by PC-EFTPOS, interacts with
the First Data EFTPOS terminal to process the
transaction. The outcome of the transaction is then
automatically updated in your POS solution, making
it easy for you to reconcile the payments and
shorten payment processing time.
First Data EFTPOS terminals are designed to work
with your PC-EFTPOS-certied POS system. The
POS system sends the total amount to the First Data
EFTPOS terminal to nalise the payment.
For all transaction types, the merchant initiates the
transaction on the POS system and follows the
system prompts displayed on the POS screen. The
customer follows the prompts displayed on the
terminal to process the payment.
Your First Data EFTPOS terminal and base are paired
via Bluetooth. This enables the terminal to continue
to operate normally when it is separated from the
base. Integrated mode also automatically switches
to 3G if connection is lost.
You can also choose to have all transaction receipts
printed directly from your POS system or have the
terminal print the transaction receipt.
Integration with your Point of Sale (POS)