Amcrest IP2M-844EW User manual

Amcrest IP2M-844EW/IP2M-844EB
2MP ProHD POE IP Dome Camera
User Manual
Version 1.0.2.
Revised December 20th, 2018

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Contents
Welcome.......................................................................................................................................................................................... 3
Important Security Warning............................................................................................................................................................. 3
Important Safeguards and Warnings ............................................................................................................................................... 3
1 Features and Specifications........................................................................................................................................................... 4
1.1 Overview................................................................................................................................................................................ 4
1.2 Features ................................................................................................................................................................................. 4
2 Device Overview ........................................................................................................................................................................... 5
3 Connection & Installation.............................................................................................................................................................. 5
3.1 Connection Guide................................................................................................................................................................... 5
3.2 Installation Guide................................................................................................................................................................... 5
4 Camera Access Setup .................................................................................................................................................................... 6
4.1 Default Username and Password........................................................................................................................................... 6
4.2 How to Setup the Camera...................................................................................................................................................... 6
4.3 App Setup............................................................................................................................................................................... 7
4.4 Desktop Access Setup .......................................................................................................................................................... 12
4.5 Amcrest Cloud Desktop Setup.............................................................................................................................................. 13
4.6 Web Access Setup (AmcrestView.com)................................................................................................................................ 13
4.7 Remote Web Access Setup .................................................................................................................................................. 14
5 Operation and Interface.............................................................................................................................................................. 16
5.1. Live...................................................................................................................................................................................... 16
5.2. Cloud Storage...................................................................................................................................................................... 18
5.4 Setup.................................................................................................................................................................................... 18
5.4.1. Camera ........................................................................................................................................................................ 19
5.4.2 Network........................................................................................................................................................................ 29
5.4.4 Storage ......................................................................................................................................................................... 44
5.4.6 Information .................................................................................................................................................................. 54
5.5 Alarm.................................................................................................................................................................................... 56
6. FAQs/Troubleshooting ............................................................................................................................................................... 57
Glossary of Terms........................................................................................................................................................................... 58
FCC Statement ............................................................................................................................................................................... 60
IC Warning Statement.................................................................................................................................................................... 60
Appendix A: Toxic or Hazardous Materials or Elements ................................................................................................................ 61

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Welcome
Thank you for purchasing an Amcrest Camera!
This user manual is designed to be a reference tool for the installation and operation of your camera.
Here you can find information about the camera’s features and functions, as well as information to aid in
troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contacts and use the email form.
Call Amcrest Support using one of the following numbers:
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support supp[email protected]
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps
below:
•Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
•Never use the default password for your camera. Always ensure that your
password is at least 8-10 characters long and contains a combination of lowercase
characters, uppercase characters as well as numbers.
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2．Transportation Security

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Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.
3．Installation
Handle the device with care. Keep the device right side up. Do not apply power to the camera before completing
installation. Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do not
aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the longevity
of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all the components are present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
Amcrest Cameras are an excellent digital surveillance product that can be useful to a wide variety of users. The
camera connects to any router and uses an internet connection to allow the user to access all of its functionality
from many internet connected devices. It’s easy to use and can be set up in a relatively small amount of time. It
has various functions such as recording and monitoring functionality.
These cameras adopt a high-quality design to achieve high levels of reliability and security. It can be configured to
work locally, as well as on a network.
1.2 Features
This camera has the following features:

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•Network Access
Our POE cameras connect to a wide variety of routers in order to connect to the internet. Once setup, the camera
can be accessed remotely from a wide variety of internet connected devices, including PCs, iPhones, iPads, Android
tablets, and Android phones.
•Cloud Storage Functionality
Our POE cameras can record video streams to the Amcrest Cloud service in order to enable long-term storage for
recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any
internet connected PC or Mac computer.
•Advanced Network Protocol Support
Amcrest POE cameras are UPnP compatible, and includes functionality for use with PPPoE, DDNS, and other
protocols in order to allow remote and local connection with a large variety of network hardware.
Note: There may be slight differences in functionality due to the existence of different product series.
2 Device Overview
The diagram below shows the camera’s profile and cable connections.
Port Name
Function
Connection
Note
POE LAN
Network
Port
Ethernet Port
Used to connect the camera using a standard Ethernet cable. The
cable must be hooked up to a POE switch or port to power.
Power
Power
DC 12V
Used as a secondary means of provided power to the camera.
Use a DC 12V, 2.0mA adapter to power the device.
3 Connection & Installation
This section provides information about the connection and installation of Amcrest POE Cameras.
3.1 Connection Guide
The camera initially should be connected via the following method:
In addition to connecting the camera to a computer, the camera can also be connected to a power source, by
connecting the power cable to both a power outlet, and the camera.
Note: If the camera is using a PoE (Power over Ethernet) connection, DO NOT connect the camera to a power
source, otherwise this can result in a major malfunction.
3.2 Installation Guide
Follow the steps and use the diagram in this section to install the POE cameras.
Note:Prior to installation ensure that the installation environment can support at least 3 times the weight of the
camera.

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1. Stick the installation sticker on the designated surface where the device will be installed (wall or ceiling).
2. Drill 3 holes through the holes on the installation sticker.
3. Open the accessories bag and take out the expansion bolt and insert it into the holes.
4. Open accessories bag and take out the screws. Tighten the 3 screws to fix the device on the installation surface
(wall or ceiling).
5. Loosen the sunshade screw to move it around to the desired position, then tighten the screw to lock it into place.
6. Plug in the camera to power it, using either an Ethernet or power cable.
7. Using a Philip’s head screwdriver, (not included) loosen the adjusting screw near the base of the camera. This
allows the camera to be rotated, as well as pivoted within the ball joint.
8. Adjust the device to the desired position.
9. Using a Philip’s head screwdriver, (not included) tighten the adjusting screw near the base of the camera to lock
the camera in position.
Note: The process for mounting the eyeball camera is similar, but some of the steps may vary.
4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera through any
of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password combinations. Once
you’ve successfully logged in, it is highly recommended to change the password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.
4.2 How to Setup the Camera
To make your experience with your Amcrest camera easy and simple, we've provided multiple ways to set up,
view, and operate your camera depending on your needs. Please follow the instructions on this page to set up your
camera in the way that works best for you.
4.2.1 Setting up Your Camera for the First Time
If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing, please
follow the instructions as outlined on section 4.3. Using the Amcrest Cloud app or Amcrest View app on your
smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots,
creating recordings, and more.

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4.2.1 For Configuring Advanced Settings on Your Camera
If you would like to configure your camera to enable advanced features such as motion direction, e-mail alerts,
FTP, image adjustments, scheduling and more, please follow the instructions as outlined on section 4.4 (Desktop
Access).
4.2.3 For Cloud Storage and Playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage
from any device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined
on section 4.5 (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.4 For Quick Web Access to Your Cameras
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from
anywhere in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's
notice. If you would like to use AmcrestView.com, please follow the instructions outlined on section 4.6 (Web
Access).
4.3 App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app requires an iOS 6.0
or later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly from the
screenshots below as updates are released. Below, you'll find instructions on how to set up your camera up on the
Amcrest cloud app as well as the Amcrest View Pro app.
4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest
Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud
app or from the Amcrest Cloud website at amcrestcloud.com
•Please make sure your camera is plugged into a power source and your Ethernet cable is connected
from the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store.
Note: Connect your mobile device to the same network that your camera is on.

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2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
3. Tap on Add Camera
4. Give your camera a name (Ex. Garage, Living Room,
Kitchen, etc.) and tap Next to continue.
5. Scan the QR code on the back/side/bottom of
the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number)
field. Press Next to continue.
6. If you are adding a new camera that does not have
a set password the app will automatically detect that
a new camera is being added. Tap OK to proceed.

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7. Set a new password for your camera. The password
must be between 8 to 32 characters long and contain
only letters and numbers. When you have finished
setting the password for your camera, enter the
password again in the Confirm Camera Password
section. Tap Next to continue.
8. Confirm and adjust any needed settings for your
camera. When all settings have been confirmed, tap
Finish.
For more information about the Amcrest Cloud app and its features, visit amcrest.com/support
4.3.2. Amcrest View Pro Setup
To add your PoE camera to the Amcrest View Pro app follow these steps:
•Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to
your router.
•Make sure your camera and mobile device are on the same network during setup.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.

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2. Open the app and tap on the + symbol in the
middle of the screen to begin adding your PoE
device.
3. Tap on Add Device to add a new device to your
app.
4. Tap on PoE Camera
5. Next, select a connection type. Since we will be
setting up a basic P2P connection with the device,
tap on "P2P Connection" to continue.