AMP 7000-FD User manual

2015 Advanced Mobile Payment Inc. (AMP) All rights reserved. AMP, the AMP logo, vTerminal are either trademarks or registered trademarks of AMP in Canada and/or other countries. All other trademarks or brand names are the properties of their respective holders. All features and specifications are subject to change without notice. Product display image for representation purposes only. Actual product display may vary. Reproduction or posting of this document without prior AMP approval is prohibited. DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.AMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAMP 7000-FDAMP 7000-XX 1AC Power Supply 1AC Power Cable 1Li-ion Battery 1 (if supplied)Thermal paper roll 1 Quick Reference Guide 1 Package contentsElectrical ConsiderationsUnpacking the shipping cartonOpen the shipping carton and inspect all its contents for possible tampering or damage. The AMP 7 Series terminal is a secure device and any tampering may cause cease to function properly.To unpack the shipping cartonRemove and inspect the following items Terminal Power Supply Power chord Telephone cable (if available)Remove plastic wrapping from the terminalRemove plastic protective film from the LCDUse only approved power supply that is provided with this device, using other power supply may cause damage to the device or risk of fire.Avoid using this product during electrical storms.Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).Do not use the terminal near water or in moist conditions.Do not use a terminal that has been damaged or tampered. AMP 7 Series terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your AMP representative or service provider immediately.Keep the shipping carton and packing materials for feature packing or moving terminal.DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.

USB Port LED IndicatorRS-232 PortLAN PortPaper holder LidLCD displayKeypadUser smart card slot Magnetic stripe cardRubber padTag LabelBack coverPower Port Top Antenna inductive zone handle Stylus penLanyard holeExamining terminal features before starting the installationDQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.DescriptionPaper holder lid: Container for thermal paper roll ( Φ38X57mm)Handle: Pull handle to open the paper holder lidLCD display: 2.8 inch and 320*240 TFT LCD. Optional signature capture function.Antenna inductive zone: The zone for tapping contactless cardKey pad: 10 alphanumeric keys, 8 functional keys, 1 power switch key. User smart card slot: Supporting EMV card with contact surface facing up.Magnetic Card Reader: ISO7812, 1/2 Tracks or 2/3 Tracks or 1/2/3 Tracks, bi-directional swiping with the magnetic stripe facing LCD.Rubber pad: Four pads, anti-vibration/non-slip.Tag label: Showing model name, rated device parameter.Back cover: Remove the cover to install battery or SIM/UIM/SAM card.Power port: Approved power supply for AMP 7 SeriesRS-232 port: 1 RS-232(up to 2), output: 5VDC, 500mA.LAN port: An communication LAN Port for updating software.Lanyard hole: Slide lanyard through and make a loop on the outside.DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.LED indicator: Power status indicator of deviceUSB Port: USB communication interfaceBattery installation (if supplied)Place the terminal face down and remove the battery cover.Fit the battery inside the battery compartment and plug its cable.If a SIM or SAM is required and is not already inserted, insert a SIM/SAM in to the socket marked as SIM or SAM.RS-232LANPOWERSIM/SAM Installation

DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.Paper roll installationGently pull upwards on the lever located on the middle of the printer door.Discard any packing material from the paper roll.Put and fit the roll as shown in the figure below and notice the correct orientation of the paper while fitting it in.Pull the paper round 10cm until protrudes from the top of the terminal.Close the printer door and gently push it until a 'click' sound is heard.Remove the excess paper by tearing along the serrated edge.Charging the terminalInsert the power supply plug directly into the power port located at the back of the terminal and then plug the power supply into the electrical outlet.Charging the battery will take 2 to 4 hours.Battery charging status is indicated in the top right hand corner of the display when the terminal is switched on and also in the LED at left side of the terminal when the terminal is in off state. The LED lit Red when the battery is charging and turns to Green after the battery is fully charged.When terminal is not in use leave it connected to the power supply to maintain charge.Loading thermal paper roll figureabcEstablishing Telephone line connectionsPlace the terminal face down.Connect the telephone cord to the LAN port on the terminal, and then route it directly to a telephone wall jack (see below Figure). This is a direct connection and the line is dedicated to the terminal.To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA.Certified Telecommunication Line Cord.Establishing LAN connectionsPlace the terminal face down.Connect the Ethernet cable to the LAN port on the terminal, and then route it directly to a LAN jack.Optional device connectionsThis terminal has a port that can operate either as a PIN pad port or a RS-232 port, depending on the power source available.Please refer to the User Manual for the procedures on how to connect a PIN pad to the device.

DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.Turning on/off the terminalPress and hold down the power button marked as until the display illuminates and the device starts to boot on.Your terminal may prompt you to enter your MID as a security check.The device can be powered both with AC power supply or battery (if supplied).To switch off the terminal press and hold the power button for 2 to 3 seconds while the device is on.How to present payment card to the deviceBelow pictures show how you can present the payment card to the device. Please refer to the User Manual for performing all transaction types and reading card data by keypad, swipe, or contactless.Top tapping contactless cardInsert user smart cardHow to tear off paperHow to swipe cardTroubleshootingPoor printing performance Check if the printer door is closed fully. Ensure that the orientation and installation of the paper roll is correct. Refer to User Manual for further printer setup options.No Display Check the battery is fitted correctly (if supplied). Check the LED at the side of the terminal for the status of the battery and make sure that the battery is charged. Check power supply and all connections. Ensure the power is connected to wall power socket (if the terminal is operating on external power).Poor battery life Charge the battery for 2 to 4 hours and check if the full charge LED at the left side of the terminal turns to Green. Check battery charge indicator on LCD is at maximum. Refer to User Manual for expected battery life and more information.Card read error or cannot read cards Ensure that the orientation of the magstripe card is correct. The magnetic stripe should be downward and face the LCD of the device. Ensure that you swipe the card at steady speed. Ensure that the chip card has been inserted in the correct orientation. Ensure that the contactless card has been placed at a distance of 0 to 4cm from the terminal display. Repeat the test with another card of the same type.In the event you experience issues with this product, please refer to relevant procedure detailed below. If this doesn't resolve the issue please contact your service provider or visit www.amobilepayment.com for more information and assistance.Caution and Safety InstructionsDo not use the terminal if it is tampered or there is any sign of tampering.Do not disassemble, service or repair any part of terminal.To avoid any potential hazard of electrical shock do not use the terminal in wet environment.Use only the supplied power adaptor with an electrical outlet of the correct rating.Only use the battery supplied or specified by AMP.Do not expose to excessive heat and cold. Refer to device spec for more information.This product is hand-held, not body contact products. Please pay attention to use/transport

2015 Advanced Mobile Payment Inc. (AMP) All rights reserved. AMP, the AMP logo, vTerminal are either trademarks or registered trademarks of AMP in Canada and/or other countries. All other trademarks or brand names are the properties of their respective holders. All features and specifications are subject to change without notice. Product display image for representation purposes only. Actual product display may vary. Reproduction or posting of this document without prior AMP approval is prohibited. DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.DQ-7000-1-EAMP 7 Series Countertop / Mobile Terminal Quick Reference GuideAdvanced Mobile Payment Inc.Dispose any part in an environmentally sound manner and accordance with local laws.AMP will not be liable for any damage resulting from user operation that does not comply with the guidance stated.Do not use ethanol and other corrosive liquid to clean the device.Advanced Mobile Payment Inc.Address: Unit 401, 15 Wertheim Court, Richmond Hill, Ontario L4B 3H7 CanadaTel: [phone]Fax: [phone]Email: [email protected]Website: www.amobilepayment.com www.vterminal.com

FCC Caution:
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
IMPORTANT NOTE:
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
Specific Absorption Rate (SAR) information
SAR tests are conducted using standard operating positions accepted by the FCC with the
POS terminal transmitting at its highest certified power level in all tested frequency bands,
although the SAR is determined at the highest certified power level, the actual SAR level of the
POS terminal while operating can be well below the maximum value.
Before a new POS terminal is a available for sale to the public, it must be tested and certified
to the FCC that it does not exceed the exposure limit established by the FCC, Tests for each
POS terminal are performed in positions and locations (e.g. worn on the body) as required by
the FCC.
For body worn operation, this POS terminal has been tested and meets the FCC RF exposure
guidelines.