Ar?v Meld User manual

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ARĪV Bicycle Owner’s Manual
11th Edition, 2015
This manual meets ISO-4210, 16 CFR 1512 and EN 14764, 14766, 14781 and 15194:2017 Standards
IMPORTANT:
This manual contains important safety, performance and service information. Read it before you take the first ride on your new
bicycle, and keep it for reference. Please refer to your operations manual provided with each bike for specific details on your
specific model.
Additional safety, performance and service information for specific components such as suspension or pedals on your bicycle, or
for accessories such as helmets or lights that you purchase, may also be available. Make sure that your ARĪV eBike ASP has given
you all the manufacturers’ literature that was included with your bicycle or accessories. In case of a conflict between the instructions
in this manual and information provided by a component manufacturer, always follow the component manufacturer’s instructions.
If you have any questions or do not understand something,take responsibility for your safety and consult with your ARĪV eBike
ASP visit our website at www.arivmobility.com.
NOTE:
This manual is not intended as a comprehensive use, service, repair or maintenance manual. Please see your ARĪV eBike Authorized
Service Provider (ASP) for all warranty or service. Your local bike shopmay be able to provide service as well. Please contact ARĪV
EBIKE should you require assistance.
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Quick Release
Seat Post
Rear Light
Saddle
Headlight
Front Wheel
Front Brake
Front Fender
Motor
Battery
Frame
Fork
Rear Wheel
Rear Fender
Rear Brake
RimTire Spokes
RimTire Spokes
Chain
Crankset
Pedal
Steer Tube
Handlebar
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Contents
HOW TO FIND HELP FOR SERVICING YOUR ARĪV eBike Page 5
GENERAL WARNING Page 5
1. First
A. Bike fit Page 5
B. Safety first Page 6
C. Mechanical Safety Check Page 6
D. First ride Page 7
2. Safety
A. The Basics Page 7
B. Riding Safety Page 8
C. eBike Safety Page 8
D. Wet Weather Riding Page 8
E. Night Riding Page 8
F. Changing Components or Adding Accessories Page 9
3.Fit
A. Stand over height Page 10
B. Saddle position Page 10
C. Handlebar height and angle Page 11
D. Control position adjustments Page 12
E. Brake reach Page 12
4. Tech
A. Wheels Page 12
1. Front wheel secondary retention devices Page 13
2. Removing and installing wheels Page 13
B. Seat post cam action clamp Page 13
C. Brakes Page 14
D. Shifting gears Page 16
E. Tires and Tubes Page 16
5. Service
A. Service Intervals Page 17
B. If your bicycle sustains an impact Page 18
6. Electric Bikes
A. Motor Page 18
B. Battery Care and Safety Page 18
Appendix A: Intended Use Page 20
Appendix B: Fastener Torque Specifications Page 21
Warranty Page 21
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HOW TO FIND HELP FOR SERVICING YOUR ARĪV eBIKE
Your ARĪV eBike is just like a regular bicycle, but with a battery and motor.
For help servicing the bicycle, there are four places for you to find help:
1.Go to www.arivmobility.com and watch the service videos
2.Call your regional Customer Service Representative (CSR). See website for contact numbers.
3.Visit your local ARĪV eBike Authorized Service Provider (list of local ASPs at www.arivmobility.com)
4.Visit your local bike shop
You should never attempt to service your motor or battery.
GENERAL WARNING:
Like any sport, bicycling involves risk of injury and damage. By choosing to ride a bicycle, you assume the responsibility for that
risk, so you need to know — and practice — the rules of safe and responsible riding and of proper use and maintenance. Proper
use and maintenance of your bicycle reduces risk of injury. Your electric bicycle is designed for use by persons 16 years or older.
This Manual contains many “Warnings” and “Cautions” concerning the consequences of failure to maintain or inspect your
bicycle and of failure to follow safe cycling practices.
•The combination of the safety alert symbol and the word WARNING indicates a potentially hazardous situation which, if not
avoided, could result in serious injury or death.
•The combination of the safety alert symbol and the word CAUTION indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury, or is an alert against unsafe practices.
•The word CAUTION used without the safety alert symbol indicates a situation which, if not avoided, could result in serious
damage to the bicycle or the voiding of your warranty.
Many of the Warnings and Cautions say, “you may lose control and fall”. Because anyfall can result in serious injury or even
death, we do not always repeat the warning of possible injury or death.
Because itisimpossible to anticipate every situation or condition which can occur while riding, this Manual makes no
representation about the safe use of the bicycle under all conditions. There are risks associated with the use of any
bicycle which cannot be predicted or avoided, and which are the sole responsibility of the rider. Please visit our website
at www.arivmobility.com for the most up to date owner's manual.
1. First
NOTE: We strongly urge you to read this manual in its entirety before yourfirst ride. At the very least, read and make sure that you
understand each point in this section, and refer to the cited sections on any issue which you don’t completely understand.
Please note that not all bicycles have all the features described in this manual.
NOTE: Maximum weight on your ARĪV eBike (rider and cargo) is 100 kg (220 lbs).
NOTE: Be sure to check your local laws and bylaws to ensure you and your bicycle meet all requirements.
WARNING: Yourbicycle comes with additional manuals that explain the operation of the ARĪV eBike as well as
some component suppliers. You should read each of them before operating yourbike for the first time.
A. Bike fit
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1. Is the saddle at the right height? To check, see Section 3.B. If you adjust your saddle height, follow the Minimum Insertion
instructions in Section 3.B.
2. Are saddle and seat post securely clamped? A correctly tightened saddle will allow no saddle movement in any direction. See
Section 3.B.
3. Can you comfortably operate the brakes? If not, you may be able to adjust their angle and reach. See Section 3.D and 3.E.
4. Do you fully understand how to operate your new bicycle? If not, before yourfirst ride, go to our website to review our videos
on howto use your ARĪV eBike safely.
B.Safety first
1. Always wear an approved helmet when riding your bike, and follow the helmet manufacturer’s instructions for fit, use and care.
2. Do you have all the other required and recommended safety equipment? See Section 2. It’s your responsibility tofamiliarize
yourself with the laws of the areas where you ride, andto comply with all applicable laws.
3. Do you know howto correctly secure yourfront and rear wheels? Check Section 4.A.1 to make sure. Riding with an
improperly secured wheel can cause the wheel to wobble or disengage from the bicycle, and cause serious injury or death.
C. Mechanical Safety Check
Routinely check the condition of your bicycle before every ride.
❑Nuts, bolts screws & other fasteners: To make sure that the manyfasteners on your bicycle are correctly tightened, refer to
the Fastener Torque Specifications in Appendix B of this manual or to the torque specifications in the instructions provided by the
manufacturer of the component in question. Correctly tightening a fastener requires a calibrated torque wrench. You must use a
torque wrench and the correct tightening torque specificationsfrom the bicycle or component manufacturer or from your ARĪV
eBike ASP. Note thatthere are some components which require special tools and knowledge. In Sections 3 and 4 we discuss the
items which you may be able to adjust yourself. All other adjustments and repairs should be done by your ARĪV eBike ASP or your
local bike shop.
WARNING: Correct tightening force on fasteners –nuts, bolts, screws– on yourbicycle is important. Too little force,
and the fastener may nothold securely. Too much force, and the fastener can strip threads, stretch, deform or
break. Either way, incorrect tightening force can result in component failure, which can cause you to lose control
and fall.
❑Make sure nothing is loose. Lift the front wheel off the ground by two or three inches, then let it bounce on the ground.
Anything sound, feel or look loose? Do a visual andtactile inspection of the whole bike. Any loose parts or accessories? If
so, secure them. If you’re not sure, ask someone with experience to check.
❑Tires & Wheels: Make sure tires are correctly inflated (see Section 4.G.1). Check by putting one hand on the saddle, one
on the intersection of the handlebars and stem, then bouncing your weight on the bike while looking at tire deflection.
Compare what you see with how it looks when you knowthe tires are correctly inflated; and adjust if necessary.
❑Tires in good shape? Spin each wheel slowly and look for cuts in the tread and sidewall. Replace damaged tires before
riding the bike.
❑Wheels true? Spin each wheel and check for brake clearance and side-to-side wobble. If a wheel wobbles side to take the
bike to your ARĪV eBike ASP or your local bike shop to have the wheeltrued.
CAUTION: Wheel trueing is a skill which requires special tools and experience. Do not attempt to true a wheel
unless you have the knowledge, experience and tools needed to do the job correctly.
❑Wheel rims clean and undamaged? Make sure the rims are clean and undamaged at the tire bead.
❑Brakes: Check the brakes for proper operation (see Section 4.C). Squeeze the brake levers. Can you apply full braking
force at the levers without having them touch the handlebar? If not, your brakes need adjustment. Do not ride the bike until
the brakes are properly adjusted by a professional bicycle mechanic.
❑Wheel retention system:Make sure the front and rear wheels are correctly secured. See Section 4.A
❑Seat post: If your seat post has an over-center cam action fastener for easy height adjustment, check that it is properly
adjusted and in the locked position. See Section 4.B.
❑Handlebar and saddle alignment: Make sure the saddle and handlebar stem are parallel tothe bike’s center line and
clampedtight enough so that you can’t twist them out of alignment. See Sections 3.B and 3.C.
❑Handlebar grips: Make sure the handlebar grips are secure and in good condition, with no cuts, tears, or worn out areas.
If not, have your ARĪV eBike ASP or local bike shop replace them.
WARNING: Loose ordamaged handlebar grips can cause you to lose control and fall.
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D. First ride
When you buckle on your helmet and go for yourfirst familiarization ride on your new bicycle, be sure to pick a controlled
environment, away from cars, other cyclists, obstacles or other hazards. Ride to become familiar with the controls, features and
performance of your new bike.
Familiarize yourself with the braking action of the bike (see Section 4.C). Test the brakes at slow speed, putting your weight
toward the rear and gently applying the brakes, rear brake first. Sudden or excessive application of the front brake could pitch you
over the handlebars. Applying brakes too hard can lock up a wheel, which could cause you to lose control and fall. Skidding is an
example of what can happen when a wheel locks up.
Practice shifting the gears (if equipped, see Section 4.D) and using the motor assist. Remember to never move the shifter while
pedaling backward, nor pedal backwards immediately after having moved the shifter. This could jam the chain and cause severe
damage to the bicycle.
Check out the handling and response of the bike; and check the comfort.
If you have any questions, or if you feel anything about the bike is not as it should be, see "How tofind help for servicing your
ARĪV eBike above.
2. Safety
A. The Basics
WARNING: The area in which you ride may require specific safety devices. Itis your responsibility to familiarize
yourself with the laws of the area where you ride and to comply with all applicable laws, including properly
equipping yourself and yourbike as the law requires.
Observe all local bicycle laws and regulations. Observe regulations aboutbicycle lighting, licensing of bicycles, riding
on sidewalks, laws regulating bike path and trail use, helmetlaws, child carrier laws, special bicycle traffic laws. It’s your
responsibility to know and obey the laws.
1. Always wear a cycling helmet which meets the latest certification standards and is appropriate for the type of riding you do.
Always follow the helmet manufacturer’s instructions for fit, use and care of your helmet. Most serious bicycle injuries involve head
injuries which might have been avoided if the rider had worn an appropriate helmet.
WARNING: Failure to wear a helmet when riding may resultin severe injury or death.
1. Always do the Mechanical Safety Check (Section 1.C) before you get on a bike.
2. Be thoroughly familiar with the controls of your bicycle: brakes (Section 4.C.); shifting (Section 4.D.) and motor assist (Section
xx)
3. Be careful to keep body parts and other objects away from the sharp teeth of chainrings, the moving chain, the turning pedals
and cranks, and the spinning wheels of your bicycle.
4. Always wear:
• Shoes that will stay on your feet and will grip the pedals. Make sure that shoe laces cannot get into moving parts, and never
ride barefoot or in sandals.
• Bright, visible clothing that is not so loose that it can be tangled in the bicycle or snagged by objects at the side of the road or
trail.
• Protective eyewear, to protect against airborne dirt, dust and bugs — tinted when the sun is bright, clear when it’s not.
5. Unless your bicycle was specifically designed for jumping (See Appendix A, Intended Use) don’t jump with your bike. Jumping
a bike can be fun; but it can put huge and unpredictable stress on the bicycle and its components. Riders who insist on
jumping their bikes risk serious damage, totheir bicycles as well as tothemselves.
6. Ride at a speed appropriate for conditions. Higher speed means higher risk.
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B. Riding Safety
1. Obey all Rules of the Road and all local traffic laws.
2. You are sharing the road or the path with others — motorists, pedestrians and other cyclists. Respect their rights.
3. Ride defensively. Always assume that others do not see you.
4. Look ahead, and be ready to avoid:
• Vehicles slowing or turning, entering the road or your lane ahead of you, or coming up behind you.
• Parked car doors opening.
• Pedestrians stepping out.
• Children or pets playing nearthe road.
• Pot holes, sewer grating, railroad tracks, expansion joints, road or sidewalk construction, debris and other obstructions that
could cause you to swerve into traffic, catch your wheel or cause you to have an accident.
• The many other hazards and distractions which can occur on a bicycle ride.
5. Ride in designated bike lanes, on designated bike paths or as close to the edge of the road as possible, in the direction of
traffic flow or as directed by local governing laws.
6. Stop at stop signs and traffic lights; slow down and look both ways at street intersections. Remember that a bicycle always
loses in a collision with a motor vehicle, so be prepared to yield even if you have the right of way.
7. Use approved hand signals for turning and stopping.
8. Never ride with headphones. They mask traffic sounds and emergency vehicle sirens, distract you from concentrating on
what’s going on around you, and their wires can tangle in the moving parts of the bicycle, causing you to lose control.
9. Never carry a passenger; and, before installing a child carrier or trailer, check with your ARĪV eBike ASP or the bicycle
manufacturer to make sure the bicycle is designed for it. If the bicycle is suitable for a child carrier or trailer, make sure that
the carrier or trailer is correctly mounted and the child is secured and wearing an approved helmet.
10. Never carry anything which obstructs your vision or your complete control of the bicycle, or which could become entangled in
the moving parts of the bicycle.
11. Never hitch a ride by holding on to another vehicle.
12. Don’t do stunts, wheelies or jumps.
13. Don’t weave through traffic or make any moves that may surprise people with whom you are sharing the road.
14. Observe and yield the right of way.
15. Never ride your bicycle while underthe influence of alcohol or drugs.
16. If possible, avoid riding in bad weather, when visibility is obscured, at dawn, dusk or in the dark, or when extremely tired.
Each of these conditions increases the risk of accident.
C. eBike Safety
Electric bikes are different than regular bikes and additional skills are required to operate them safely. Be sure to read the
Operation's Manual included with your ARĪV eBike to fully understand its operation.
D. Wet Weather Riding
WARNING: Wet weather impairs traction, braking and visibility, both for the bicyclist and for other vehicles sharing
the road. The risk of an accident is dramatically increased in wet conditions.
Under wet conditions, the stopping power of your brakes (as well as the brakes of other vehicles sharing the road) is dramatically
reduced and your tires don’t grip nearly as well. This makes it harderto control speed and easier to lose control. To make sure that
you can slow down and stop safely in wet conditions, ride more slowly and apply your brakes earlier and more gradually than you
would under normal, dry conditions. See also Section 4.C.
E. Night Riding
Riding a bicycle at night is much more dangerous than riding during the day. A bicyclist is very difficult for motorists and
pedestrians to see. Adults who chose to accept the greatly increased risk of riding at dawn, at dusk or at night need to take extra
care both riding and choosing specialized equipment which helps reduce that risk. The ARĪV eBike is equipped with front and rear
lights as well as reflectors. See your ARĪV eBike Operation Manual on their proper use.
WARNING: Reflectors are not a substitute for required lights. Riding at dawn, at dusk, at nightor at other times of
poor visibility without an adequate bicycle lighting system and without reflectors is dangerous and may resultin
serious injury ordeath.
CAUTION: Check reflectors and lights and their mounting brackets regularly to make sure that they are clean,
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straight, unbroken and securely mounted. Replace damaged reflectors and straighten or tighten any that are bent or
loose.
WARNING: Do not remove the frontor rear reflectors or reflector brackets from your bicycle. They are an integral
part of the bicycle’s safety system.
Removing the reflectors reduces your visibility to others using the roadway. Being struck by other vehicles may result
in serious injury ordeath.
• Wear light colored, reflective clothing and accessories, such as a reflective vest, reflective arm and leg bands, reflective stripes
on your helmet, flashing lights attached to your body and/or your bicycle ... any reflective device or light source that moves will
help you get the attention of approaching motorists, pedestrians and other traffic.
• Make sure your clothing or anything you may be carrying on the bicycle does not obstruct a reflector or light.
• Make sure that your bicycle is equipped with correctly positioned and securely mounted reflectors.
While riding at dawn, at dusk or at night:
• Ride slowly.
• Avoid dark areas and areas of heavy or fast-moving traffic.
• Avoid road hazards.
• If possible, ride on familiar routes.
If riding in traffic:
• Be predictable. Ride so that drivers can see you and predict your movements.
• Be alert. Ride defensively and expect the unexpected.
•If you plan to ride in traffic often, ask your ARĪV eBike ASP or local bike shop about traffic safety classes or a good book on
bicycle traffic safety.
F. Changing Components or Adding Accessories
There are many components and accessories available to enhance the comfort, performance and appearance of your bicycle.
However, if you change components or add accessories, you do so at your own risk. The bicycle’s manufacturer may not have
tested that component or accessory for compatibility, reliability or safety on your bicycle. Before installing any component or
accessory, including but not limited to a different size tire, a lighting system, a luggage rack, a child seat, a trailer, etc., make sure
that it is compatible with your bicycle by checking with your ARĪV eBike ASP or local bike shop. Be sure to read, understand and
follow the instructions that accompany the products you purchase for your bicycle.
WARNING: Failure to confirm compatibility, properly install, operate and maintain any component or accessory can
resultin severe injury or death.
WARNING: Changing the components on yourbike with other than genuine replacement parts may compromise
the safety of yourbicycle and may void the warranty.
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3. Fit
WARNING: If yourbicycle does not fit properly, you may lose control and fall.
A. Stand over height
1. Diamond frame bicycles
Stand over height is the basic element of bike fit (fig. 2). It is the distance from the ground tothe top of the bicycle’s frame at that
point where your crotch is when straddling the bike. To check for correct stand over height, straddle the bike while wearing the kind
of shoes in which you’ll be riding, and bounce vigorously on your heels. If your crotch touches the frame, the bike is too big for you.
Don’t even ride the bike around the block. A bike which you ride only on paved surfaces and never take off-road should give you a
minimum stand over height clearance of two inches (5 cm).
2. Step-through frame bicycles
Stand over height does not apply to bicycles with step-throughframes. Instead, the limiting dimension is determined by saddle
height range. You must be able to adjust your saddle position as described in B without exceeding the limits set by the height of the
top of the seat tube and the ”minimum insertion” mark on the seat post.
B. Saddle position
Correct saddle adjustment is an important factor in getting the most performance and comfort from your bicycle. Ifthe saddle
position is not comfortable for you, see your ARĪV eBike ASP or your local bike shop.
The saddle can be adjusted in three directions:
1. Up and down adjustment. To check for correct saddle height (fig. 3):
• sit on the saddle;
• place one heel on a pedal;
• rotate the crank until the pedal with your heel on it is in the down position and the crank arm is parallel tothe seat tube.
If your leg is not completely straight, your saddle height needs to be adjusted. If your hips must rock for the heel to reach the
pedal, the saddle is too high. If your leg is bent at the knee with your heel on the pedal, the saddle is too low.
If you are unsure howto adjust your saddle contact your local ARĪV eBike ASP or your local bike shop.
❑loosenthe seat post clamp
❑raise or lower the seat post in the seat tube
❑makesure the saddle is straightfore and aft
❑re-tighten the seat post clamp tothe recommended torque (Appendix B or the manufacturer’s instructions).
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Once the saddle is at the correct height, make sure that the seat post does not project from the frame beyond its “minimum
insertion” mark (fig. 4).
WARNING: If your seatpost is not inserted in the seat tube as described in B.1 above, the seat post, binder or even
frame may break, which could cause you to lose control and fall.
1. Front and back adjustment. The saddle can be adjusted forward or back to help you getthe optimal position on the bike. If
you choose to make your own front and back adjustment, make sure that the clamp mechanism is clamping on the straight part of
the saddle rails and is nottouching the curved part of the rails, and that you are using the recommended torque on the clamping
fastener(s) (Appendix D or the manufacturer’s instructions).
2. Saddle angle adjustment. Most people prefer a horizontal saddle; but some riders like the saddle nose angled up or down just
a little. If you choose to make your own saddle angle adjustment and you have a single bolt saddle clamp on your seat post, it is
critical that you loosen the clamp bolt sufficiently to allow any serrations on the mechanism to disengage before changing the
saddle’s angle, and then that the serrationsfully re-engage before you tighten the clamp bolt to the recommended torque (Appendix
D or the manufacturer’s instructions).
WARNING: Always tighten fasteners to the correct torque. Bolts that are too tight can stretch and deform. Bolts
that are too loose can move and fatigue. Either mistake can lead to a sudden failure of the bolt, causing you to lose
control and fall.
Small changes in saddle position can have a substantial effect on performance and comfort. To find your best saddle position,
make only one adjustment at atime.
WARNING: After any saddle adjustment, be sure that the saddle adjusting mechanism isproperly seated and
tightened before riding. A loose saddle clamp or seatpost clamp can cause damage to the seatpost, or can cause
you to lose control and fall. A correctly tightened saddle adjusting mechanism will allow no saddle movement in
any direction. Periodically check to make sure that the saddle adjusting mechanism is properly tightened.
If carefully adjusting the saddle height, tilt andfore-and-aft position, your saddle is still uncomfortable, you may need a different
saddle design. Saddles, like people, come in many different shapes, sizes and resilience. Your local bike shop can help you select
a saddle which, when correctly adjusted for your body and riding style, will be comfortable.
C. Handlebar height and angle
The ARĪV eBike does not have a conventional stem and is not adjustable.
WARNING: Always tighten fasteners to the correct torque. Bolts that are too tight can stretch and deform. Bolts
that are too loose can move and fatigue. Either mistake can lead to a sudden failure of the bolt, causing you to lose
control and fall.
WARNING: An insufficiently tightened stem clamp bolt, handlebar clamp bolt may compromise steering action,
which could cause you to lose control and fall. Place the front wheelof the bicycle between yourlegs and attempt
to twist the handlebar/stem assembly. If you can twist the stem in relation to the front wheel, turn the handlebars in
relation to the stem, the bolts are insufficiently tightened.
WARNING: Do not add aerodynamic extensions to handlebars.
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D. Control position adjustments
The angle of the brake and shift control levers andtheir position on the handlebars can be changed. Ask your ARĪV eBike ASP
or local bike shop to make the adjustments for you. If you choose to make your own control lever angle adjustment, be sure to re-
tighten the clamp fasteners to the recommendedtorque (Appendix D or the manufacturer’s instructions).
E. Brake reach
Many bikes have brake levers which can be adjusted for reach. If you have small hands or find it difficult to squeeze the brake
levers, your ARĪV eBike ASP or local bike shop can either adjust the reach or fit shorter reach brake levers.
WARNING: The shorter the brake lever reach, the more critical it is to have correctly adjusted brakes, so that full
braking power can be applied within availablebrake lever travel. Brake lever travel insufficient to apply full braking
power can resultinloss of control, which may resultin seriousinjury ordeath.
4. Tech
It’s important to your safety, performance and enjoyment to understand howthings work on your bicycle. We urge you to visit
www.street.ARĪV EBIKE.com and review the service videos. If you have even the slightest doubt as to whether you understand
something in this section of the Manual, see "How to find help for servicing your ARĪV eBike" above.
A. Wheels
Bicycle wheels are designed to be removable for easier transportation and for repair of a tire puncture. The wheel axles are
inserted into slots, called “dropouts” in the fork and frame.
Your ARĪV eBike is equipped with two, wheel attachment styles;
• Hex key bolts (Fig. 9) or hex nuts (Fig. 10) which are threaded on to or into the hub axle.
It is very important that you understand the type of wheel securing method on yourbicycle, that you know how to secure
the wheels correctly, and that you know how to apply the correct clamping force that safely secures the wheel. See "How
to find help for servicing your ARĪV eBike" above for more information.
WARNING: Riding with an improperly secured wheel can allow the wheel to wobble or fall off the bicycle, which can
cause serious injury ordeath. Therefore, it is essential that you:
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2. Understand and apply the correct technique for clamping your wheelin place.
3. Each time, before you ride the bike, check that the wheel is securely clamped. The clamping action of a correctly
secured wheel must emboss the surfaces of the dropouts.
1. Front Wheel Secondary Retention Devices
Your ARĪV eBike has front forks which utilize a secondary wheel retention device consisting of a molded edge to reduce the risk
of the wheel disengaging from the fork if the wheel is incorrectly secured.
WARNING: Secondary retention devices are not a substitute for correctly securing your wheel. Failure to properly
secure the wheel can cause the wheel to wobbleordisengage, which could cause you to lose control and fall,
resulting in serious injury ordeath.
2. Removing and Installing Wheels
CAUTION: Yourbike is equipped with disk brakes, be careful not to damage the disk, caliper orbrakepads when
re-inserting the disk into the caliper. Never activate a disk brake’s control lever unless the disk is correctly inserted
in the caliper. See also Section 4.C.
WARNING: If yourbike has an internal gear rearhub, donot attempt to remove the wheel unless you fully
understand how to remove and replace it. Refer to our website for the service video on this component and if you
do not have the skills to perform this actionplease visit your local ARĪV eBike ASP or local bike shop for repair.
CAUTION: Exercise care in touching the rotor or caliper. Disc rotors have sharp edges, and both rotor and caliper
can get very hotduring use.
a. Removing a disk brake Front Wheel
Yourfront wheel uses a hex key bolt which is threaded onto the front wheel hub. Unscrew the bolt using a hex key and once the
nut is loosened remove the bolt from the hub.Be sure to note where all parts are located.
b. Installing a disk brake Front Wheel
Tighten the fasteners to the torque specifications in Appendix D or the hub manufacturer’s instructions.
Spin the wheel to make sure that it is centered in the frame and clears the brake pads; then squeeze the brake lever and make
sure that the brakes are operating correctly.
c. Removing adisk brake Rear Wheel
ARĪV eBikes can have an internal gear rear hub or a single speed rear hub, do not attempt to remove the wheel unless you fully
understand howto remove and replace it. Both bikes utilize chain tensioners which place tension on the chain and center the rear
wheel in the dropouts. Be sure to loosen these tensioners the same amount on either side to allow the wheelto be removed from
the dropout.
d. Installing a disk brake Rear Wheel
(1) On the single speed, remove the chain from the front sprocket, so that you have plenty of slack in the chain. Put the chain on
the rear wheel sprocket.
(2) Then, insert the wheel into the frame dropouts and pull it all the way in to the dropouts.
(3) On a single speed or an internal gear hub, replace the chain on the chainring; pull the wheel back in the dropouts so that it is
straight in the frame and the chain has about 1/4 inches of up-and-down play.
(4) Tighten the chain tensioners and then tighten the wheel fasteners to the torque specifications in Appendix D or the hub
manufacturer’s instructions.
(5) Spin the wheel to make sure that it is centered in the frame and clears the brake pads; then squeeze the brake lever and make
sure that the brakes are operating correctly.
B. Seat post cam action clamp
ARĪV eBikes are equipped with a cam action seat post binder. While a cam action binder looks like a long bolt with a lever on
one end and a nut on the other, the binder uses an over-center cam action tofirmly clamp the seat post (see fig. 8a).
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WARNING: Riding with an improperly tightened seatpost can allow the saddle to turn or move and cause you to
lose control and fall. Therefore:
1. Go to "How to find help for servicing your ARĪV eBike" to ensure you know how to correctly clamp your seat post.
2. Apply the correct technique for clamping your seatpost.
3. Before you ride the bike, first check that the seatpost is securely clamped.
Adjusting the seatpost cam action mechanism
The action of the cam squeezes the seat collar around the seat post to hold the seat post securely in place. The amount of
clamping force is controlled by the tension adjusting nut. Turning the tension adjusting nut clockwise while keeping the cam lever
from rotating increases clamping force; turning it counterclockwise while keeping the cam lever from rotating reduces clamping
force. Less than half a turn of the tension adjusting nut can make the difference between safe and unsafe clamping force.
WARNING: The full force of the cam action isneeded to clamp the seat post securely. Holding the nut with one
hand and turning the lever like a wingnut with the other hand until everything is as tight as you can get it will not
clamp the seatpost safely.
WARNING: If you can fully close the camlever without wrapping your fingers around the seat post or a frame tube
for leverage, and the lever does not leave a clear imprintin the palm of yourhand, the tension isinsufficient. Open
the lever; turn the tension adjustingnut clockwise a quarter turn; then try again.
C. Brakes
Your bike is equipped with disc brakes which operate by squeezing a hub mounted disc between two brake pads.
WARNING:
1. Riding with improperly adjusted brakes, worn brake pads, is dangerous and can resultin serious injury ordeath.
2. Applying brakes too hard or too suddenly can lock up a wheel, which could cause you to lose control and fall.
Sudden or excessive application of the front brake may pitch the rider over the handlebars, which may resultin
serious injury ordeath.
3. Disc brakes (fig. 11) are extremely powerful. Take extra care in becoming familiar with thesebrakes and exercise
particular care when using them.
5. Disc brakes can get extremely hot with extended use. Be careful not to touch a disc brake until it has had plenty of
time to cool.
6. See the brake manufacturer’s instructions for operation and care of yourbrakes, and for when brake pads must be
replaced. If you do nothave the manufacturer’s instructions, see your ARĪV eBike ASP or contact the
brake manufacturer.
7. If replacing worn or damaged parts, use only manufacturer-approved genuine replacement parts.
1. Brake controls and features
It’s very important to your safety that you learn and remember which brake lever controls which brake on your bike. For the majority
of bikes, the right brake lever controls the rear brake and the left brake lever controls the front brake (this is opposite in Australia and
New Zealand); but, to check how your bike’s brakes are set up, squeeze one brake lever and look to see which brake, front or rear,
engages. Now do the same with the other brake lever.
Make sure that your hands can reach and squeeze the brake levers comfortably. If your hands are too small to operate the
levers comfortably, consult your ARĪV eBike ASP or contact your local bike shop before riding the bike. The lever reach may be
adjustable; or you may need a different brake lever design.
2. How brakes work
The braking action of a bicycle is a function of the friction between the braking surfaces. To make sure that you have maximum
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friction available, keep your disk rotor and caliper clean and free of dirt, lubricants, waxes or polishes.
Brakes are designed to control your speed, not just to stop the bike. Maximum braking force for each wheel occurs at the point
just before the wheel “locks up” (stops rotating) and starts to skid. Once the tire skids, you actually lose most of your stopping force
and all directional control. You need to practice slowing and stopping smoothly without locking up a wheel. The technique is called
progressive brake modulation.Instead of jerking the brake lever tothe position where you think you’ll generate appropriate braking
force, squeeze the lever, progressively increasing the braking force. If you feel the wheel begin to lock up, release pressure just a
little to keep the wheel rotating just short of lockup. It’s important to develop a feelfor the amount of brake lever pressure required
for each wheel at different speeds and on different surfaces. To better understand this, experiment a little by walking your bike and
applying different amounts of pressure to each brake lever, until the wheel locks.
When you apply one or both brakes, the bike begins to slow, but your body wants to continue at the speed at which it was going.
This causes a transfer of weight to the front wheel (or, under heavy braking, around the front wheel hub, which could send you
flying over
the handlebars).
A wheel with more weight on it will accept greater brake pressure before lockup; a wheel with less weight
will lock up with less brake pressure.
So, as you apply brakes and your weight is transferred forward, you need to shift your bodytoward the rear of the bike, to
transfer weight back on to the rear wheel; and at the same time, you needto both decrease rear braking and increase front braking
force. This is even more important on descents, because descents shift weight forward.
Two keys to effective speed control and safe stopping are controlling wheel lockup and weight transfer. Practice braking and
weight transfer techniques where there is no traffic or other hazards and distractions.
Everything changes when you ride on loose surfaces or in wet weather. It will take longer to stop on loose surfaces or in wet
weather. Tire adhesion is reduced, so the wheels have less cornering and braking traction and can lock up with less brake force.
Moisture or dirt on the brake pads reduces their ability to grip. The way to maintain control on loose or wet surfaces is to go more
slowly.
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D. Shifting gears
The ARĪV eBike may be single speed or it may have an internal hub gears.
a. Shifting internal gearhub gears
Shifting with an internal gear hub drivetrain is simply a matter of moving the shifter tothe indicated position for the desired gear
ratio. After you have moved the shifter to the gear position of your choice, ease the pressure on the pedals for an instant to allow
the hub to complete the shift.
b.Which gear should Ibe in?
The numerically lowest gear (1) is for the steepest hills. The numerically largest gear is for the greatest speed.
Shifting from an easier, “slower” gear (like 1) to a harder, “faster” gear (like 2 or 3) is called an upshift. Shifting from a harder,
“faster” gearto an easier, “slower” gear is called a downshift. It is not necessary to shift gears in sequence. Instead, find the
“starting gear” for the conditions — a gear which is hard enough for quick acceleration but easy enough to let you start from a stop
without wobbling — and experiment with upshifting and downshifting to get a feel for the different gears. At first, practice shifting
where there are no obstacles, hazards or othertraffic, until you’ve built up your confidence. Learn to anticipate the need to shift,
and shift to a lower gear before the hill gets too steep. If you have difficulties with shifting, the problem could be mechanical
adjustment. See "How tofind help for servicing your ARĪV eBike" above.
c. What if it won’t shift gears?
If moving the shift control, one click repeatedly fails to result in a smooth shift to the next gear chances are that the mechanism is
out of adjustment. See "How tofind help for servicing your ARĪV eBike" above.
E. Tires and Tubes
1. Tires
The tire size and pressure rating are marked on the sidewall of the tire.
WARNING: Never inflate a tire beyond the maximum pressure marked on the tire’s sidewall or the wheel rim. If the
maximum pressure rating for the wheel rim is lower than the maximum pressure shown on the tire, always use the
lower rating. Exceeding the recommended maximum pressure may blow the tire off the rim or damage the wheel
rim, which could cause damage to the bike and injury to the rider and bystanders.
The best and safest way to inflate a bicycle tire to the correct pressure is with bicycle pump which has a built-in pressure gauge.
WARNING: There is a safety risk in usinggas station air hoses or other air compressors. They are not made for
bicycle tires. They move a large volume of air very rapidly, and will raise the pressure in your tire very rapidly,
which could cause the tube to explode.
Tire pressure is given either as maximum pressure or as a pressure range. How a tire performs under different terrain or weather
conditions depends largely on tire pressure. Inflating the tire to near its maximum recommended pressure gives the lowest rolling
resistance; but also produces the harshest ride. High pressures work best on smooth, dry pavement.
Very low pressures, at the bottom of the recommended pressure range, give the best performance on smooth, slick terrain such
as hard-packed clay, and on deep, loose surfaces such as deep, dry sand.
Tire pressure that is too low for your weight and the riding conditions can cause a puncture of the tube by allowing the tire to
deform sufficiently to pinch the innertube between the rim and the riding surface.
CAUTION: Pencil type automotive tire gauges can be inaccurate and should not be relied upon for consistent,
accurate pressure readings. Instead, use a high-quality dial gauge.
Check inflation as described in Section 1.C so you’ll know how correctly inflated tires should look and feel when you don’t have
access to a gauge. Some tires may need to be brought up to pressure every week or two, so it is importantto check your tire
pressures before every ride.
2. Tire Valves
There are primarilytwo kinds of bicycle tire valves: The Schraeder Valve and the Presta Valve. The bicycle pump you use must
have the fitting appropriate to the valve stems on your bicycle. ARĪV eBikes have Presta valves.
The Schraeder valve (fig. 18a) is like the valve on a car tire. The Presta valve (fig. 18b) has a narrower diameter and is only
found on bicycle tires. To inflate a Presta valve tire using a Presta headed bicycle pump, remove the valve cap; unscrew
(counterclockwise) the valve stem lock nut; and push down on the valve stem tofree it up. Then push the pump head on to the
valve head, and inflate. To inflate a Presta valve with a Schraeder pump fitting, you’ll need a Presta adapter (available at your bike
shop) which screws on to the valve stem once you’ve freed up the valve. The adapter fits into the Schraeder pump fitting. Close
the valve after inflation. To let air out of a Presta valve, open up the valve stem lock nut and depress the valve stem.
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WARNING: We highly recommend that you carry a spare inner tube when you ride your bike, unless the bike is
fitted with tubeless tires. Patching a tube is an emergency repair. If you do not apply the patch correctly or apply
several patches, the tube can fail, resulting in possible tube failure, which could cause you to lose control and fall.
Replace a patched tube as soon as possible.
5. Service
WARNING: Many bicycle service and repair tasks require special knowledge and tools. Do not begin any
adjustments or service on yourbicycle until you have learned from your ARĪV eBike ASP or have viewed the videos
on www.arivmobility.com how to properly complete them. Improper adjustment or service may resultin damage to
the bicycle orin an accident which can cause seriousinjury ordeath.
WARNING: Do notdisassemble any electrical components including the battery and motor.
WARNING: Before performing ANY service inspection or maintenance on your electric bicycle you should first
remove the battery. Failure to do so could resultin the bike turning on unexpectedly causing seriousdamage or
injury.
A. Service Intervals
Some service and maintenance can and should be performed by the owner, and require no special tools or knowledge beyond
what is presented in this manual. Go to www.street.ARĪV EBIKE.com to watch the service videos.
The following are examples of the type of service you could perform yourself. All other service, maintenance and repair should
be performed by your local ARĪV eBike ASP or your local bicycle shop using the correct tools and procedures specified by the
manufacturer.
CAUTION: If you are uncomfortable performing any of the operations below please visit yourlocal ARĪV eBike ASP
or yourlocal bike shop.
1. Break-in Period: Your bike will last longer and work better if you break it in before riding it hard. Control cables and wheel
spokes may stretch or “seat” when a new bike is first used and may require readjustment by your local ASP or bicycle shop.
Your Mechanical Safety Check (Section 1.C) will help you identify some thingsthat need readjustment. But even if everything
seems fine to you, it’s best to take your bike back to the ARĪV eBike ASP for a checkup. ARĪV eBike ASPs typically suggest
you bring the bike in for a 30-day checkup. Another way to judge when it’s time for the first checkup is to bring the bike in
after three to five hours of hard off-road use, or about 10 to 15 hours of on-road or more casual off-road use.
2. Before every ride: Mechanical Safety Check (Section 1.C)
3. After every long or hard ride; if the bike has been exposed to water or grit; or at least every 160 kilometers (100 miles): lightly
lubricate the chain’s rollers with a good quality bicycle chain lubricant. Wipe off excess lubricant with a lint-free cloth.
Lubrication is a function of climate.
4. After every long or hard ride or after every 10 to 20 hours of riding:
• Squeeze the front brake and rock the bike forward and back. Everything feel solid? If you feel a clunk with each forward or
backward movement of the bike, you probably have a loose headset.
• Lift the front wheel off the ground and swing it from side to side. Feel smooth? If you feel any binding or roughness in the
steering, you may have a tight headset.
• Carefully check the control cables and cable housings. Any rust? Kinks?Fraying?
• Squeeze each adjoining pair of spokes on either side of each wheel between your thumb and indexfinger. Do they all feel
about the same?
• Check the tires for excess wear, cuts or bruises.
• check the wheel rims for excess wear, dings, dents and scratches.
• Check to make sure that all parts and accessories are still secure, and tighten any which are not.
• Check the frame, particularly in the area around all tube joints; the handlebars; the stem; and the seat post for any deep
scratches, cracks or discoloration. These are signs of stress-caused fatigue and indicate that a part is at the end of its useful life
and needs to be replaced.
WARNING: Like any mechanical device, a bicycle and its components are subject to wear and stress. Different
materials and mechanisms wearor fatigue from stress at different rates and have different life cycles. If a
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component’s life cycle is exceeded, the component can suddenly and catastrophically fail, causing severe injury or
death to the rider
Scratches, cracks, fraying and discoloration are signs of stress-caused fatigue and indicate that a part is at the end ofits
useful life and needs to be replaced. While the materials and workmanship of yourbicycle orofindividual components
may be covered by a warranty for a specified period of time by the manufacturer, this isnoguarantee that the product will
last the term of the warranty. Product life isoften related to the kind of riding you do and to the treatment to which you
submit the bicycle. Thebicycle’s warranty isnot meant to suggest that the bicycle cannotbebroken or will last forever. It
only means that the bicycle is covered subject to the terms of the warranty.
5. As required:If either brake lever fails the Mechanical Safety Check (Section 1.C), don’t ride the bike.
If the chain won’t shift smoothly and quietly from gear to gear, the derailleur is out of adjustment.
B. If your bicycle sustains an impact:
First, check yourself for injuries, and take care of them as best you can. Seek medical help if necessary.
Next, check your bike for damage.
After any crash, take your bike to your ARĪV eBike ASP or local bike shop for a thorough check.
WARNING: Check your rechargeablebattery. If the battery housing shows any signsofdamage, do not use your
bike in assistance mode. Turn the bike OFF and ride in normal mode until you reach your destination. Visit your
local ARĪV eBike ASP or local bike shop for a thorough check and service.
6. Electric Bikes
A. Motor
The ARĪV eBike is equipped with a proprietary General Motors hi torque mid-drive motor. Mid-drive motors "drive" the crank and
provide power to the drivetrain. The rider shifts through the gears just like a normal bike andthe motor provides torque.
NOTICE: Please refer to youroperations manual included with the ARĪV eBike for more details on the electrical
system and the operationof your ARĪV eBike.
Some ARĪV eBikes will also have a throttle which allows the rider to ride with motor assist only and no pedaling (North America
only).
Some ARĪV eBikes will have a walk mode which allows the riderto walk the bike with assist from the motor (Europe and
Australia/New Zealand only).
Some ARĪV eBikes will have integrated motor cut-off switches (North America only). The brakes on your ARĪV eBike are just like
those on a regular bike exceptthat some bikes will have cut-off switches which will turn off power to the motor when the brakes are
applied.
CAUTION: Not all electric bikes have motor cut-off switches. Be sure to read your Operations Manual to learn more
about this feature.
WARNING: Check the operation of your motor cut-off switches before each ride. Test each brake lever to ensure
the motor is powered off and remains off while the brake lever is depressed.
B. Battery Care and Safety
The ARĪV eBike is equipped with a modern Lithium-Ion (Li-Ion) battery. The battery is protected by a battery management system
that protects against overcharging, short circuits and a completely discharged battery. The charge level of your battery is displayed
on the display when the bike is turned and on the app if your phone is paired to the bike. Your battery is not shipped with a full
charge. Please charge your battery as soon as you take it out of the carton. This may take up to 3 hours. Optimal battery
temperature range is 0 degrees Celsius to +40 degrees Celsius (32 degrees Fahrenheit to 104 degrees Fahrenheit).
WARNING: Failure to properly use, charge and store the battery as instructed will void the warranty. Never
disassemble the battery or open the battery case. Never charge a battery you suspect isdamaged.
Noticeably reduced operating time after fully charging the battery can be a sign that the battery is damaged or reaching the end of
its service life.
Battery Charging
Open the charge port cover and plug the charger into the battery. Plug the other end into the power supply. Charger will flash
green while it is charging and will turn off when charging is complete. Charger may take a few minutes to begin charging. The
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shape of the charging socket is designed in such a way that the charging plug can only be inserted in the correct position. It may
take 2 to 3 hours depending on the charge level.
WARNING: Make sure the battery isproperly installed & secured before each ride.
Sleep Mode
NOTICE: The battery may gointo “deep sleep” mode if not used for more than 2 weeks.
If the battery is not used for more than 2 weeks or it is drained completely, it may go into a deep sleep. If your bike will not turn on
it needs to be awakened with the charger. Openthe charge port cover and plug the charger into the battery. Plug the other end
into the power supply. Charger will flash green while it is charging and will turn off when charging is complete. Charger may take
some time to begin charging. Then push the on/off button. This should awaken the battery. Finish charging until the battery is fully
charged before use. Be sure to read the warning label on the side of the battery.
Cleaning
If you clean your battery only use a clean dry cloth.
WARNING: Do notuse a pressure washer orhose to clean yourbike. The battery isdesigned to be water tight to
rain water & road spray only.
Storage
If you do not use your bicycle for an extended period of time, you should remove it from the bike and store at room temperature.
Lithium ion batteries are best stored at a 40-60% charge level. If you are storing your battery for a long period recharge your
battery to 40-60% every 3 months. Do not leave the battery connected tothe charger during long term storage.
Disposal
Used batteries must be collected separately and disposed of in an environmentally friendly manner. Please refer to your national,
state & local laws regarding disposal of batteries. If you need assistance please contact your ARĪV eBike ASP, local bike shop or
your local municipality.
Maintenance
None of the electrical components on your ARĪV eBike are serviceable except by your ARĪV eBike ASP. This includes the motor,
battery, charger, throttle, display unit and wiring harness. If you needto remove the battery, loosen the fastener with a 4mm hex
key and remove the battery from the carrier.
WARNING: Do not attempt to service ordisassemble any of the electrical components on the ARĪV eBike
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