Arris Touchstone TG862G User manual

5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: [phone]
Certification Exhibit
FCC ID: UIDTG862
IC: 6670A-TG862
FCC Rule Part: 15.247
IC Radio Standards Specification: RSS-210
ACS Project Number: 11-0038
Manufacturer: ARRIS International, Inc.
Model: TG862G, TG862G/CT
Manual

Touchstone®TG862
Telephony Gateway
User’s Guide
Get ready to experience the nternet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over P telephone ser -
vice and both wired and wireless connectivity. t also provides a Lithi um- on bat-
tery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and
versatility. n addition, the Touchstone Telephony Gateway provides for up to two
separate lines of telephone service.
nstallation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery nstallation and Removal
nstalling and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited.
Copyright © 2011 ARR S. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARR S.
ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-
marks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01367
Release 8 Standard 1.0 June 2011

Safety Requirements
ARR S Telephony Gateways comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Gateway.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type, heating a battery above
75°C, or incinerating a battery, can cause product failure and a risk of
fire or battery explosion. Do not dispose of in fire. Recycle or dispose
of used batteries responsibly and in accordance with local ordinances.
• The Telephony Gateway is designed to be connected directly to a telephone.
• Connecting the Telephony Gateway to the home’s existing tele phone wiring
should only be performed by a professional in staller.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Battery
Installation Installation
Ethernet
Configuration Usage Troubleshooting Glossary
3

• The product shall be cleaned using only a damp, lint-free, cloth. No sol-
vents or cleaning agents shall be used.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. n the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. n the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in EC
60728-11, Cable ne works for elevision signals, sound signals and in erac-
ive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of EC 60728-11 for safe operation.
f the equipment is to be installed in an area serviced by an T power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with EC 60728-11, in particular
Annex B and Figure B.4.
• n areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Gateway is connected to a local computer through Eth-
ernet cables, the computer must be proper ly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turer’s specifications.
• Ensure proper ventillation. Position the Telephony Gateway so that air flows
freely around it and the ventillation holes on the unit are not blocked.
• Do not mount the Telephony Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Battery
Installation Installation
Ethernet
Configuration Usage Troubleshooting Glossary
4

FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. f this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• ncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re-
sponsible for compliance could void the user’s authority to operate the equipment.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Battery
Installation Installation
Ethernet
Configuration Usage Troubleshooting Glossary
5
General Statements (For all devices):
Warning: Changes or modifications to this device not expressly approved by ARRIS Group,
Inc. could void the user’s authority to operate the equipment.
“This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator and your body. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.”

Industry Canada Specific Statements:
Radio apparatus shall comply with the requirements to include required notices or statements
to the user of equipment with each unit of equipment model offered for sale.
The required notices are specified in the RSS documents (including RSS-Gen) applicable to
the equipment model. These notices are required to be shown in a conspicuous location in the
user manual for the equipment, or to be displayed on the equipment model. If more than one
notice is required, the equipment model(s) to which each notice pertains should be identified.
Suppliers of radio apparatus shall provide notices and user information in both English and
French.
Additional information may be required based on the specific radio characteristics.
While this information section applies generally only to license-exempt radio apparatus, various
requirements in this section may also be specified in some RSSs for radio apparatus subject to
licensing.
User manuals for transmitters shall display the following notice in a conspicuous location:
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of
a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To
reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary
for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à
l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

European Compliance
This product complies with the provisions of the Electromagnetic Com patibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARR S nterna-
tional, nc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct or battery
is governed by Directive 2002/96/EC of the European Parliament
and of the Council on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to the environ-
ment; as such, upon disposal of the Telephony Gateway the Di-
rective requires that this product must not be disposed as
unsorted munic ipal waste, but rather collected separately and
dis posed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equip ment.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Battery
Installation Installation
Ethernet
Configuration Usage Troubleshooting Glossary
6

Getting Started
About Your New Telephony Gateway
The Touchstone TG862 Telephony Gateway is DOCS S compliant with the following
features:
• Speed: much faster than dialup or SDN service; up to eight times faster
than DOCS S 2.0 cable modems.
• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both
can be used simultaneously
• Flexibility: provides two independent lines of telephone service as well as
high speed data
• Compatibility:
– Data services: DOCS S 3.0 compliant and backward-compatible with
DOCS S 2.0 or 1.1; supports tiered data services (if offered by your
cable company)
– Telephony services: PacketCable™ 1.5 or 1.0 compliant
The TG862 provides:
• Wireless 802.11b/g/n connectivity
• Four Ethernet ports for connections to non-wireless devices
• Up to two lines of telephone service
• DOCS S 3.0 compliant with Li- on backup battery
• One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Gateway
• Power Cord
• Battery
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Battery
Installation Installation
Ethernet
Configuration Usage Troubleshooting Glossary
7

Coax Cable
8
Safety
Getting
Started
Battery
Installation Installation
Ethernet
Configuration Usage Troubleshooting Glossary
Touchstone TG862 Telephony Gateway User’s Guide
• Wall-Mounting Template and nstructions
• Quick nstallation Guide
• Ethernet Cable
• Mini CD-ROM (80mm)
Note: An adapter is required for slot-loading drives. Adapter is not included.
• End User License Agreement
What’s on the CD?
The CD provides the following items:
• Quick nstall Guide
• User’s Guide
Items You Need
f you are installing the Telephony Gateway yourself, make sure you have the fol-
low ing items on hand before continuing:
•Telephony Gateway package: see What’s in the Box? for a list of items
in the package.
•Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. t is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Telephony Gateway. The coax
should be long enough to reach from your Telephony Gateway to the near-
est cable outlet.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
Phone Cable