Arris SURFboard SBG6700-AC User manual

© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in
any form or by any means without written permission from ARRIS
Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or
registered trademarks of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this document to refer to either
the entities claiming the marks and the names of their products.
ARRIS disclaims proprietary interest in the marks and names of
others.
All other product or service names are the property of their
respective owners. No part of the contents of this document may be
reproduced or transmitted in any form or by any means without the
written permission of the publisher.
ARSVD01669-a 09/2015
If the label is not attached,
please refer to the bottom of
your gateway.
4
IMPORTANT! During the installation or gateway activation, you may
have to contact your service provider for assistance. To save time,
make sure you have the Gateway model name (SBG6700-AC), HFC
MAC ID, and Serial Number (S/N) listed on the gateway label on
the bottom of your SBG6700-AC.
In the Box
SBG6700-AC
Wireless Cable
Modem Gateway
Power Supply
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
What You Should Know
The SBG6700-AC is a combination wireless cable modem and router
that uses DOCSIS®3.0 technology to provide ultra high-speed wired
or wireless Internet access to your computer and other wireless
network devices on your home or small business network. The
SBG6700-AC connects to the existing coaxial cable connection in
your home and does not require any new wiring.
This quick start guide will help you install your SBG6700-AC and set
up a secure wireless network connection on your home or small
business network.
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices must
also support 802.11ac. For optimal performance with 802.11ac, you
should connect any wireless devices using older protocols to the 2.4
GHz wireless network (not the 802.11ac 5 GHz wireless network).
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6700‑AC User
Guide for more information. It is available online at the ARRIS
Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:
Gateway Label
The gateway label is located on the bottom
of your SBG6700-AC Wireless Gateway (see
gateway label below).
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and serial number (see S/N) listed on the
gateway label.
You may need the following gateway label
information to activate your gateway and set
up a wireless network connection:
•Model: Gateway model name
•SSID: Default name of your 2.4 GHz or 5 GHz
wireless network. It is highly recommended
that you change the default network name or
add more wireless networks.
•WI-FI SECURITY KEY: Wireless network
password to access your wireless network. It
is highly recommended that you change the
default Wi-Fi Security Key to a more secure
password to protect your wireless network
from unauthorized access.
•S/N: Gateway serial number. Your service
provider may request the serial number to
activate your gateway.
•HFC MAC ID: Your service provider may
request the Media Access Control (MAC)
number to activate your gateway.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical
Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast
or ARRIS.
Support
Information Card
SBG6700-AC
Wireless Cable Modem Gateway
Quick Start Guide

23
1. Connect the coaxial cable from the cable wall
outlet or RF splitter (optional) to the Cable
connector on the rear of your SBG6700-AC. Use
your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port
on your computer and to an Ethernet port on
the rear of your SBG6700-AC.
3. Connect the power cord to the Power port on the
rear of your SBG6700-AC and then plug it into an
electrical wall outlet.
This automatically powers ON your SBG6700-AC.
Check the front panel LEDs on your SBG6700-AC.
During the initial startup, the Power, Receive,
Send, and Online LEDs will FLASH. Afterwards,
check that all four LEDs are lit SOLID green or
blue. Both Wireless LEDs will light up only when
wireless devices are connected. See Front Panel
LEDs for more information.
1. Power ON your computer and log in.
2. Contact your service provider to activate
(provision) your SBG6700-AC.
3. Open a web browser on your computer, such as
Internet Explorer, Google Chrome, Firefox, or
Safari.
4. Type a valid URL (such as www.surfboard.com)
in the address bar and press Enter.
The ARRIS website should open. If it fails to open,
contact your service provider to set up your
Internet service or activate your SBG6700-AC.
Note: The steps for setting up a wireless network may
dier slightly depending on the operating system
installed on your computer. The following steps apply
to Windows©7.
1. From the Windows task bar on your computer,
click the following in sequential order to open
the list of available wireless networks:
• Start button
• Control Panel
• Network and Sharing Center
• Connect to a network
2. Scroll down the list and then click on the wireless
network name or SSID for your SBG6700-AC.
The SSID, SBG6700AC-XXXXX is listed on the
gateway label on the bottom of your
SBG6700-AC.
3. Select Connect automatically to set up
automatic log on connections for the wireless
devices on your home network.
4. Click Connect to open the Connect to a Network
window.
5. Type your wireless network security code or
password in the Security key eld.
Note: Enter the Wi‑Fi Security Key listed on the
gateway label or create your own network password
(see the SURFboard SBG6700‑AC User Guide
for more information on changing the network
password).
6. Select Hide characters to encrypt your wireless
network password for security purposes and
then click OK to complete the wireless network
connection.
The Successfully added message should
display.
7. Close the Wireless Network Connection window.
Set Up the Wireless Network on
Your Computer
Use the WPS Pairing Button
A
B
1. If connected, disconnect the Ethernet cable from
your computer and the SBG6700-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com)
in the web browser address bar and press Enter.
Use the SBG6700-AC Web Manager to set up and
manage your wireless gateway and network security
congurations. To access the SBG6700-AC Web
Manager:
1. Open a web browser on your computer.
2. Type 192.168.0.1 in the address bar and press
Enter.
3. Type the default user name: admin.
4. Type the default password: password.
5. Click Login to open the web manager.
During normal operation, the Power, Receive,
Send, and Online LEDs on the SBG6700-AC front
panel should always be lit SOLID green or blue.
Note: During startup, the rst four LEDs will FLASH and
then light up SOLID in sequence. If the Power LED does
not light up, please rst check the gateway power
connection before contacting ARRIS. If the other LEDs
do not light up correctly, please call ARRIS Technical
Support at 1‑877‑466‑8646.
LED Status
FLASH - 2.4 GHz wireless
connection between the gateway
and a Wi-Fi enabled device
FLASH - 5 GHz wireless connection
between the gateway and a Wi-Fi
enabled device
Install the Gateway
Set Up a Wireless Network
Connection
Choose one of the following two options to set up
your wireless network connection. When done,
proceed to Test Your Wireless Network
Connection.
• Computer Wireless Network Options
• WPS Pairing Button
Test Your Wireless Network
Connection
To use WPS, your computer hardware must support
WPS and also have WPA security compatibility.
WPS automatically assigns a random SSID wireless
network name and Wi-Fi Security Key to connect
your SBG6700-AC and other WPS-enabled wireless
devices to your wireless network.
Do the following to connect your WPS devices:
1. Power ON the SBG6700-AC and other
WPS-enabled wireless devices to be connected
to your wireless network.
2. Press the WPS button located on the top of the
SBG6700-AC.
3. Press and hold the WPS button on your
WPS-enabled computer or other WPS device for
ve or more seconds, then release.
4. Repeat steps 2 and 3 for each additional
WPS-enabled wireless device.
Start the Gateway Web Manager
Ethernet
Connection
Coaxial Cable
Connection
Power
Connection ON - Power is properly connected
ON - Downstream channel is
connected
ON - Upstream channel is
connected
ON - Gateway is connected to the
network
Front Panel LEDs
Test the Gateway Connection
WPS Button
Power
Receive
Send
Online
Wireless 2.4 GHz
Wireless 5 GHz