Arris NVG595 User manual

ARRIS® NVG595 Fiber Business Gateway
ARRIS
®
Embedded Software Version 9.1.2
Administrator’s Handbook

Administrator’s Handbook
Copyright
©ARRIS Enterprises, Inc. 2013 A rights reserved. No part of this pub ication may be reproduced in any form or by any means or
used to make any derivative work (such as trans ation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this pub ication and to make changes in content from time to time
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ARRIS provides this guide without warranty of any kind, imp ied or expressed, inc uding, but not imited to, the imp ied warranties of
merchantabi ity and fitness for a particu ar purpose. ARRIS may make improvements or changes in the product(s) described in this
manua at any time.
The capabi ities, system requirements, and/or compatibi ity with third-party products described herein are subject to change without
notice.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND
SERVICES ARE PROVIDED "AS IS", AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND. ARRIS GROUP, INC. (“ARRIS”)
DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THEIR OPERATION WILL
BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. ARRIS HEREBY DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SYSTEM AND SERVICES
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BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR
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RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF
BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE
FEES PAID TO IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-
MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE, EVEN IF COMPANY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS
AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.
A ARRIS products are furnished under a icense agreement inc uded with the product. If you are unab e to ocate a copy of the
icense agreement, p ease contact ARRIS
Part number: 592050-002-00
Revision: 9.1.2

Table of Contents
Table of Contents
CHAPTER 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About ARRIS® Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Internal Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Command Line Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Or anization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
A Word About Example Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2 - Device Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
POWER SUPPLY INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TELECOMMUNICATION INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PRODUCT VENTILATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
ARRIS® Gateway Status Indicator Li hts . . . . . . . . . . . . . . . . . . . . . . . 13
Set up the ARRIS Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Microsoft Windows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Macintosh MacOS 8 or hi her or Mac OS X: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Attachin a Fiber Optic Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessin the Web Mana ement Interface . . . . . . . . . . . . . . . . . . . . 20
IP Dia nostics Pa e Redirect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Offline Troubleshootin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Device Status pa e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Device Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Links Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Confi ure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Fiber Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Local Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Confi ure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Wi-Fi Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
MAC Filterin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Wi-Fi Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Subnets & DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Administrator’s Handbook
IP Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Line Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Workin with Packet Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
NAT/Gamin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Custom Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Public Subnet Hosts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
IP Passthrou h . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Firewall Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Dia nostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Lo s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Syslo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
NAT Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
CHAPTER 3 - Basic Trou leshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Status Indicator Li hts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
LED Function Summary Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Factory Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Lo Event Messa es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
CHAPTER 4 - Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . 103
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Startin and Endin a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Lo in In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Endin a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Usin the CLI Help Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
About SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
SHELL Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
SHELL Command Shortcuts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Common Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
WAN Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
About CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
CONFIG Mode Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Navi atin the CONFIG Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Enterin Commands in CONFIG Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Guidelines: CONFIG Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Displayin Current Gateway Settin s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Step Mode: A CLI Confi uration Technique. . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Table of Contents
Validatin Your Confi uration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Connection commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Filterset commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Global Filterset (“IPv6 Firewall”) commands . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Queue commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
IP Gateway commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
IPv6 Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
IP DNS commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
IP IGMP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
NTP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Application Layer Gateway (ALG) commands . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Dynamic DNS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Link commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Mana ement commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Remote access commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Physical interfaces commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
PPPoE relay commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
NAT Pinhole commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Security Stateful Packet Inspection (SPI) commands . . . . . . . . . . . . . . . . . . . . 155
VoIP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Tar eted Ad Insertion commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
System commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Debu Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Disclaimer & Warnin Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
CLI CShell Commands (debu mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
CHAPTER 5 - Technical Specifications and Safety Information. . . . . . 175
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Software and protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
A ency approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Manufacturer’s Declaration of Conformance . . . . . . . . . . . . . . . . . . 177
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
47 CFR Part 68 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
RF Exposure Statement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Electrical Safety Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Carin for the Environment by Recyclin . . . . . . . . . . . . . . . . . . . . . 182
Beskyttelse af miljøet med enbru . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Umweltschutz durch Recyclin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Cuidar el medio ambiente mediante el reciclaje . . . . . . . . . . . . . . . . . . . . . . . 182
Recycla e pour le respect de l'environnement. . . . . . . . . . . . . . . . . . . . . . . . . 182
Milieubewust recycleren. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Dba³oÊç o Êrodowisko - recyklin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Administrator’s Handbook
Cuidando do meio ambiente através da recicla em . . . . . . . . . . . . . . . . . . . . 183
Var rädd om miljön enom återvinnin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Copyri ht Acknowled ments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Open Source Software Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Appendix A - ARRIS® Gateway Captive Portal Implementation . . . . . 209
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Captive Portal RPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
X_00D09E_GetCaptivePortalParams RPC:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
X_00D09E_SetCaptivePortalParams RPC: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Appendix B - Quality of Service (QoS) Examples . . . . . . . . . . . . . . . . . 213
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Downstream QoS: Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . .216
Downstream QoS: E ress queues . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

7
CHAPTER 1 Introduction
About ARRIS® Documentation
ARRIS provides a suite of technical information for its family of intelli ent enterprise and consumer Gateways.
It consists of:
Administrator’s Handbook
Dedicated User Manuals
Specific White Papers
The documents are available in electronic form as Portable Document Format (PDF) files. They are viewed (and
printed) from Adobe Acrobat Reader, Exchan e, or any other application that supports PDF files.
They are downloadable from the ARRIS website:
http://www.arrisi.com/consumer

NOTE::
This uide describes the wide variety of features and functionality of the ARRIS® Gateway, when used in
Router mode. The ARRIS® Gateway may also be delivered in Brid e mode. In Brid e mode, the Gateway acts
as a pass-throu h device and allows the workstations on your LAN to have public addresses directly on the
Internet.

Administrator’s Handbook
8
Documentation Conventions
General
This manual uses the followin conventions to present information:
Internal We Interface
Command Line Interface
Syntax conventions for the ARRIS® Gateway command line interface are as follows:
Convention (Typeface) Description
old sans serif Menu commands and button names
underlined sans serif
underlined sans serif underlined sans serif
underlined sans serif Web GUI pa e links
terminal Computer display text
bold terminal User-entered text
Italic Italic type indicates the complete titles of manuals.
Convention (Graphics) Description
Denotes an “excerpt” from a Web pa e or the visual truncation of a
Web pa e
Denotes an area of emphasis on a Web pa e
Convention Description
strai ht ([ ]) brackets in cmd line Optional command ar uments
curly ({ }) brackets, with values sepa-
rated with vertical bars (|).
Alternative values for an ar ument are presented in curly ({ }) brack-
ets, with values separated with vertical bars (|).
bold terminal type face User-entered text
italic terminal type face Variables for which you supply your own values

9
Or anization
This uide consists of five chapters, two appendices, and an index. It is or anized as follows:
Chapter 1, “Introduction” — Describes the ARRIS
®
document suite, the purpose of, the audience for, and
structure of this uide. It ives a table of conventions.
Chapter 2, “Device Configuration” — Describes how to et up and runnin with your ARRIS
®
Gateway.
Chapter 3, “Basic Troubleshooting” — Gives some simple su estions for troubleshootin problems with
your Gateway’s initial confi uration.
Chapter 4, “Command Line Interface” — Describes all the current text-based commands for both the
SHELL and CONFIG modes. A summary table and individual command examples for each mode is provided.
Chapter 5, “Technical Specifications and Safety Information” — Presents system and device specifica-
tions and important compliance and safety statements.
Appendix A ARRIS® Gateway Captive Portal Implementation — Describes the ARRIS
®
Gateway Captive
Portal Implementation
Appendix B Quality of Service (QoS) Examples — Describes the ARRIS
®
Gateway Quality of Service (QoS)
Implementation
A Word About Example Screens
This manual contains many example screen illustrations. Since ARRIS
®
Gateways offer a wide variety of features
and functionality, the example screens shown may not appear exactly the same for your particular Gateway or
setup as they appear in this manual. The example screens are for illustrative and explanatory purposes, and
should not be construed to represent your own unique environment.

Administrator’s Handbook
10

11
CHAPTER 2 Device Configuration
Most users will find that the basic Quick Start confi uration insert that is shipped with the device is all that
they ever need to use. For more advanced users, this section provides a a rich set of features that can be used
for more in-depth confi uration. The followin topics cover installation in Router Mode.
This chapter covers:
“Important Safety Instructions” on pa e 12
“ARRIS® Gateway Status Indicator Li hts” on pa e 13
“Set up the ARRIS Gateway” on pa e 16
“Accessin the Web Mana ement Interface” on pa e 20
“Device Status pa e” on pa e 22
“Tab Bar” on pa e 24
“Broadband” on pa e 32
“Local Network” on pa e 37
“Wi-Fi” on pa e 41
“Voice” on pa e 52
“Firewall” on pa e 58
“Dia nostics” on pa e 80

Administrator’s Handbook
12
Important Safety Instructions
POWER SUPPLY INSTALLATION
Connect the power supply cord to the power jack on the ARRIS
®
Gateway. Plu the power supply into an appro-
priate electrical outlet. There is no power (on / off) switch to power off the device.
TELECOMMUNICATION INSTALLATION
When usin your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, includin the followin :
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a
wet basement or near a swimmin pool.
Avoid usin a telephone (other than a cordless type) durin an electrical storm. There may be a remote risk
of electrical shock from li htnin .
Do not use the telephone to report a as leak in the vicinity of the leak.
CAUTION: The external phone should be UL Listed and the connections should be made in accordance with
Article 800 of the NEC.
PRODUCT VENTILATION
The ARRIS
®
Gateway is intended for use in a business. Ambient temperatures around this product should not
exceed 104 F (40 C). It should not be used in locaƟons exposed to outside heat radiaƟon or trappin of its
own heat. When properly installed the product should have at least one inch of clearance on all sides except
the bottom and should not be placed inside ti htly enclosed spaces unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS

CAUTION:
Dependin on the power supply provided with the product, either the direct plu -in power supply blades,
power supply cord plu or the appliance coupler serves as the mains power disconnect. It is important that
the direct plu -in power supply, socket-outlet or appliance coupler be located so it is readily accessible.

13
ARRIS® Gateway Status Indicator Li hts
Colored LEDs on your ARRIS
®
Gateway indicate the status of various port activity.
ARRIS® Gateway NVG595 status indicator lights
LED Action
Power*
Solid Green = The device is powered.
Flashin Green = A Power-On Self-Test (POST) is in pro ress
Flashin Red = A POST failure (not bootable) or device malfunction occurred.
Orange/Am er = durin firmware up rade (see below)
Off = The unit has no AC power.
*During
Firmware
Upgrade
Durin the software installation, you will lose internet and phone service. The LEDs will function as
follows:
1. As firmware is bein loaded into flash, the LEDs will operate normally as described.
2. The installation will take a few minutes –
Durin this phase, the Power LED will flash Orange/Am er durin firmware up rade
(flash writin to memory) and all other LEDs will be off.
3. The Gateway will restart automatically.
As the device reboots, the POWER ON LED behavior will happen.
During Boot
process
• Power LED = GREEN/FLASH
• All other LED = OFF
If the device does not boot, and fails its self test or fails to perform initial load of the bootloader:
• Power LED = RED/FLASH
• ALL other LED = OFF
If the device boots and then detects a failure:
Power LED = GREEN/FLASH startin POST and then all LEDs will FLASH RED, includin Power LED.
Ethernet
Solid Green = Powered device connected to the associated port (includes devices with wake-on-LAN
capability where a sli ht volta e is supplied to the Ethernet connection).
Flickerin Green = Activity seen from devices associated with the port. The flickerin of the li ht is
synchronized to actual data traffic.
Off = The device is not powered, no cable or no powered devices connected to the associated ports.
Wi-Fi
Solid Green = Wi-Fi is powered.
Flickerin Green = Activity seen from devices connected via Wi-Fi. The flickerin of the li ht is syn-
chronized to actual data traffic.
Off = The device is not powered or no powered devices connected to the associated ports.
Side View
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Administrator’s Handbook
14
Broad and
Ethernet
Solid Green = Good broadband connection.
Flashing Green & Red = If the broadband connection fails to be established for more than three
consecutive minutes the LED switches to Flashing Green when attemptin or waitin to establish
a broadband connection alternatin with a five second steady Red. This pattern continues until the
broadband connection is successfully established.
Flashing Red = No si nal on the line. This is only used when there is no si nal, not durin the train-
in sequence.
Off = The device is not powered.
Broad and
Fi er
Solid Green = Good broadband connection.
Flashing Green & Red = If the broadband connection fails to be established for more than three
consecutive minutes the LED switches to Flashing Green when attemptin or waitin to establish
a broadband connection alternatin with a five second steady Red. This pattern continues until the
broadband connection is successfully established.
Flashing Red = No si nal on the line. This is only used when there is no si nal, not durin the train-
in sequence.
Off = The device is not powered.
Service
Solid Green = IP connected (The device has a WAN IP address from DHCP or 802.1x authentication
and the broadband connection is up)
Flashin Green = Attemptin connection, attemptin IEEE 802.1X authentication or attemptin to
obtain DHCP information.
Red = Device attempted to become IP connected and failed (no DHCP response, 802.1x authentica-
tion failed, no IP address from IPCP, etc.). The Red state times out after two minutes and the Service
indicator li ht returns to the Off state.
Off = The device is not powered or the broadband connection is not present.
Phone 1, 2
Solid Green = The associated VoIP line has been re istered with a SIP proxy server.
Flashin Green = Indicates a telephone is off-hook on the associated VoIP line.
Off = VoIP not in use, line not re istered or Gateway power off.
WPS
(opens after
using WPS
utton)
Solid Green = Wi-Fi Protected Setup has been completed successfully. It should stay on for 5 minutes
or until push button is pressed a ain.
Flashin Green = for 2 mins. Indicates when WPS is broadcastin .
Flashin Red = for 2 min, when there is a Session overlap detected (possible security risk) in scenario.
Solid Red = Error unrelated to security, such as failed to find any partner, or WPS is disabled. It should
stay Solid Red for 5 min or until push button is pressed a ain.
Off = The device is not powered, no cable or no powered devices connected to the associated ports.
LED Action

15
ARRIS® Gateway NVG595 Rear View
LED Action
Ethernet
1, 2, 3, 4
Orange/Amber when a Gi abit Ethernet device is connected to each port.
Green when 10/100 Ethernet device is connected.
Flash for Ethernet traffic passin .
Off = The device is not powered, or no powered devices connected to the associated ports.

NOTE:
The NVG595 supports two VoIP lines over one RJ14 VoIP port. In order to con-
nect two phone lines the supplied inner/outer pair splitter adapters must be
attached to the RJ14 VoIP port in order to terminate both lines. This is a spe-
cial-purpose splitter. You must only use the inner/outer pair splitter adapters
supplied by AT&T.
฀฀฀฀

Administrator’s Handbook
1
Set up the ARRIS Gateway
Refer to your Quickstart Guide for instructions on how to connect your ARRIS
®
ateway to your power source,
PC or local area network, and your Internet access point, whether it is a Fiber connection or a Gi abit Ethernet
connection . Different ARRIS
®
Gateway models are supplied for any of these connections. If Dynamic Address-
in is not enabled on your PC, perform the followin .
Microsoft Windows:
1. Navi ate to the TCP/IP Properties Control Panel.
Some Windows versions follow a path like this:
Start menu -> Settings -> Control Panel -> Network (or Network
and Dial-up Connections -> Local Area Connection -> Properties)
-> TCP/IP [your_network_card] or Internet Protocol [TCP/IP] ->
Properties
Some Windows versions follow a path like this:
Start menu -> Control Panel -> Network and Internet Con-
nections -> Network Connections -> Local Area Connection
-> Properties -> Internet Protocol [TCP/IP] -> Properties
2. Select Obtain an IP address automatically.
3. Select Obtain DNS server address automatically, if avail-
able.
4. Remove any previously confi ured Gateways, if available.
5. OK the settin s. Restart if prompted.
Windows Vista and Windows 7 obtain an IP address automatically by default. You may not need to confi ure it
at all.

17
To check;
1. Open the Networking Control Panel and select Internet Protocol Version 4 (TCP/IPv4).
2. Click the Properties button. The Internet Protocol Version 4 (TCP/IPv4) Properties window should appear
as shown.
3. Set the radio buttons to the values shown above, and click the OK button.

Administrator’s Handbook
18
Macintosh MacOS 8 or higher or Mac OS X:
1. Access the TCP/IP or Network control panel.
MacOS follows a path like this:
Apple Menu -> Control Panels -> TCP/IP Control
Panel
Mac OS X follows a path like this:
Apple Menu -> System Preferences -> Network
2. Select Built-in Ethernet
3. Select Confi ure Usin DHCP
4. Close and Save, if prompted.
Proceed to “Accessin the Web Mana ement Interface”
on pa e 20.

19
Attachin a Fiber Optic Module
The followin procedure details how to attach an SFP SX/LX connector to the NVG595 and attach the fiber
optic cable to the Optic module.
1. Insert the SFP SX/LX fiber optic module into the Fiber port on the rear of the NVG595. Push it in firmly until
it clicks. The label on the module should be facin upward when the module is inserted. Failure to ensure
this could cause dama e to the module.
2. Remove the rubber protective cap from the end of the SFP SX/LX fiber optic module.
3. Remove the protective plastic caps from the end of the fiber cable and insert the fiber cable into the SFP SX/
LX fiber optic module. Push firmly until the latch on the end of the connector locks over the fiber cable.

WARNING!
Laser output can cause serious eye damage. The lasers used in this device produce
light that is invisible to the naked eye. Assume at all times that the fiber optic cables
and optical ports are radiating light energy. When connecting or handling the fiber
cables or connectors, it is imperative that no one looks into the tip of the fiber.

Administrator’s Handbook
20
Accessin the Web Mana ement Interface
1. Run your Web browser application, such as Firefox or Microsoft Internet Explorer, from the computer con-
nected to the ARRIS
®
Gateway.
2. Enter http://192.168.7.254 in the Location text box. Once the network type is determined, The Device Status
Pa e opens.
3. Check to make sure the Broadband and Service LEDs are lit GREEN to verify that the connection to the
Internet is active.
IP Diagnostics Page Redirect
In the event that your connection to the Internet fails, the Broadband LED will flash RED and you will be redi-
rected to the IP Diagnostics pa e.
Follow the on-screen troubleshootin su estions.