Arris IPC1100 User manual

Installation and Operations Manual
IPC1100
Advanced IP Client Video Set-top

©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS
to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to
refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names
of others.

Safety and Compliance
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Safety and Compliance
IMPORTANT SAFETY INSTRUCTIONS
•Read these instructions.
•Keep these instructions.
•Heed all warnings.
•Follow all instructions.
•Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no objects filled
with liquids, such as vases, shall be placed on the apparatus.
•Clean only with dry cloth.
•Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
•Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
produce heat.
•Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider
than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is
provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
•Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
•Only use attachments/accessories specified by the manufacturer.
•Unplug this apparatus during lightning storms or when unused for long periods of time.
•Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,
such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Important Safety Considerations
WARNING - to reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
The IPC1100 requires careful handling to avoid potential damage to its internal components. Be sure to follow these
requirements during transportation and installation.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.
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During Installation
•Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through
the ventilation openings.
•Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal
on a bed, sofa, rug, or similar surface that could block the ventilation openings.
•Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near
consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding
the terminal does not exceed 40º C (104º F).
•Place the terminal on a flat surface not prone to vibration or impact.
•Do not install the terminal in an area where condensation occurs.
•To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC power
cord into a switched power outlet.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Caution Changes or modifications not expressly approved by ARRIS for compliance could void the user’s
authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
FCC Declaration of Conformity
ARRIS Enterprises, Inc., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the IPC1100 set-tops
comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

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Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Caring for the Environment by Recycling
When you see this symbol on a ARRIS product, do not dispose of the product with
residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for
information about practices established for your region.

Contents
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Contents
Safety and Compliance................................................................................................................................i
Tables...........................................................................................................................................................v
Figures .........................................................................................................................................................v
Introduction .................................................................................................................................................1
Features........................................................................................................................................................3
Getting Help ..................................................................................................................................................5
Returning for Repair ...............................................................................................................................5
Overview ......................................................................................................................................................6
Front Panel....................................................................................................................................................6
Rear Panel ....................................................................................................................................................7
System Overview..........................................................................................................................................8
PON Overview........................................................................................................................................8
Whole Home IP Video Customer Premises Network—Embedded MoCA BHR ....................................9
MoCA....................................................................................................................................................11
Multi-Room DVR...................................................................................................................................12
Installation .................................................................................................................................................13
Whole Home IP Video Network Installation................................................................................................13
Before You Begin........................................................................................................................................13
During the installation:..........................................................................................................................14
Checking the Home Coaxial Network Topology...................................................................................14
Video Connection Options....................................................................................................................15
Audio Connection Options....................................................................................................................16
Installation Overview...................................................................................................................................17
Cabling to an HDTV for Video..............................................................................................................18
Cabling to an HDTV for Audio..............................................................................................................19
Cabling to a High-Definition TV and an A/V Receiver for Video ..........................................................20
Cabling to a High-Definition TV and an A/V Receiver for Audio ..........................................................21
Cabling to a Standard-Definition TV.....................................................................................................22
Data Device Connections.....................................................................................................................23
Autoprovisioning..........................................................................................................................................24
Registration with the Media Server.......................................................................................................28
Verifying the MoCA Network.......................................................................................................................28
Operational Check for the Remote Control.................................................................................................29
BUI Access..................................................................................................................................................29
Recommended Method for Access to OSD Diagnostics functionality..................................................29
Optimizing the High-Definition Settings ......................................................................................................30
Additional HDMI Settings......................................................................................................................33
Additional Closed Caption Settings Menu...................................................................................................35
Graphics Overlaying the Video ...................................................................................................................36

Tables
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Diagnostics................................................................................................................................................37
Using the Diagnostics .................................................................................................................................37
01 General Status.................................................................................................................................39
02 Unit Address/Security......................................................................................................................42
03 Code Module ...................................................................................................................................43
05 HTTP Adaptive Video Information...................................................................................................48
06 In Home Streaming..........................................................................................................................50
07 Audio / Video Status........................................................................................................................51
08 Memory Configuration .....................................................................................................................53
09 Interface / Port Status......................................................................................................................54
10 Current Sessions.............................................................................................................................57
16 WAN Status.....................................................................................................................................68
17 Keypad Status .................................................................................................................................69
Troubleshooting........................................................................................................................................70
IP Network Issues.......................................................................................................................................73
Insufficient RF Network Throughput.....................................................................................................73
Bypassing an Amplifier.........................................................................................................................74
Tables
Table 1 – (VMS) DVR Recording Time Guidelines.......................................................................................4
Table 2 – Front panel....................................................................................................................................6
Table 3 – Rear panel connections ................................................................................................................7
Table 4 – Sample table listing signal levels and MAC Addresses..............................................................15
Table 5 – IPC1100 video outputs................................................................................................................16
Table 6 – Troubleshooting Guidelines ........................................................................................................70
Figures
Figure 1 – IPC1100 Front and rear views.....................................................................................................2
Figure 2 – IPC1100 front panel.....................................................................................................................6
Figure 3 – Rear panel ...................................................................................................................................7
Figure 4 – PON overview..............................................................................................................................8
Figure 5 – Whole Home IP Video CPE overview........................................................................................10
Figure 6 – MoCA RF spectrum ...................................................................................................................11
Figure 7 – Multi-room DVR network............................................................................................................12
Figure 8 – Network with multi-room DVR playback and additional set-tops...............................................12
Figure 9 – MoCA Set-Tops .........................................................................................................................13
Figure 10 – IPC1100 Set-Top MAC Addresses..........................................................................................14
Figure 11 – Cabling to an HDTV.................................................................................................................18
Figure 12 – Cabling to an HDTV for Audio .................................................................................................19

Figures
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Figure 13 – Cabling to an HDTV and A/V Receiver for Video....................................................................20
Figure 14 – Cabling to an HDTV and A/V Receiver....................................................................................21
Figure 15 – Cabling to a Standard Definition stereo TV .............................................................................22
Figure 16 – Welcome-Start Activation Screen............................................................................................25
Figure 17 – Overlay screen during AP in an error state. Press A to switch to detail screens....................25
Figure 18 – Health checks begun. ..............................................................................................................26
Figure 19 – Example error screen. .............................................................................................................26
Figure 20 – Step 2 Software Download......................................................................................................27
Figure 21 – Step 3-Activation Screen .........................................................................................................27
Figure 22 – Activation Complete Screen ....................................................................................................28
Figure 23 – Basic User Interface Main Menu..............................................................................................30
Figure 24 – User Settings. ..........................................................................................................................31
Figure 8 – Example of the front panel display for the main menu ..............................................................38
Figure 9 – Example General Status display (no error) ...............................................................................40
Figure 10 Example Front Panel Display for Code Download status...........................................................44
Figure 20 – Using a diplexer to bypass a line amplifier ..............................................................................74

Introduction
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Introduction
This manual provides instructions for system operator personnel to install the ARRIS IPC1100 High-
Definition Set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics
to support digital, on-demand, and interactive services. It provides a full complement of
interconnection options.
The IPC1100 provides advanced capabilities, including:
•Authorization and purchase of on-demand programming
•High-Definition television (HDTV) video decoding
•HDTV output through component video (YPbPr), High-Definition Multimedia Interface™(HDMI™)
•Surround-sound audio through a variety of digital interconnection options
•Built-in MoCA
•Adaptability to various software platforms
•Supports Over-The-Top IP content when not connected to a VMS1100
As with all ARRIS digital cable set-tops, the hardware features are enabled by core operating and third-
party application software.
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Introduction
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Figure 1 – IPC1100 Front and rear views