Uni-Fi PLUS BOX Instruction Manual

FREQUENTLY ASKED QUESTIONS (FAQ)
ON UNIFI TV BOX
NO
QUESTIONS
ANSWER
GENERAL INFO
1.
What is Unifi TV
Box?
Unifi TV Box is Unifi TV’s media box (Android TV Box), which
supportsWi-Fi and IPTV connectivity. It is introduced to maximise
the viewing experience of our Unifi Home customers.
Unifi TV Box comes with the following features:
Direct access to TV content via Live Channels, Catch p or
U PICK.
An interactive and immersive viewing experience.
Enjoy your content in full High Definition (HD). Supports
4K as well.
Use Google Assistant on your remote control for voice
control
Cast content from your smart devices to your TV via Unifi
TV Box.
2.
What are the
streaming apps
available in Unifi
TV Box?
As part of its continuous effort to bring world-class streaming
apps to our customers on Unifi TV Box and smart devices, below
is the latest list:
No.
App
Offering
1.
HBO GO
HBO GO includes instant access to
Hollywood movies, all HBO & HBO
Asia shows and new HBO Originals
series released at the same time as the
US.
2.
Netflix
Netflix is a streaming service that offers
a wide variety of award-winning TV
programmes, films, anime,
documentaries, games and more on
thousands of internet-connected
devices. You can watch as much as
you want, whenever you want. There's
always something new to discover, and
new TV programmes and films are
added every week!
3.
SIAR
(Coming soon to
Unifi TV Box)
SIAR offers classic local films,
spanning a variety of genres
throughout the ages. Various movie
releases can be enjoyed anytime and
anywhere.
4.
MangoTV
MangoTV gives access to the unlimited
high-quality videos of exclusive
programs, original Chinese variety

shows, reality shows, TV series and
films. Enjoy all on MangoTV!
5.
Disney+ Hotstar
Disney+ Hotstar is the streaming home
of global and local hits. With endless
entertainment from Disney, Pixar,
Marvel, Star Wars, National
Geographic and many more, there is
something for everyone.
6.
beIN SPORTS
CONNECT
Stream all beIN SPORTS content on
beIN SPORTS CONNECT, a multi-
device player accessible on the app or
web. Catch every minute of
every match across the UEFA
Champions League, UEFA Europa
League, LaLiga, Serie A, Ligue 1 &
more LIVE and on demand –
anywhere, anytime.
7.
SPOTV NOW
(Coming soon to
Unifi TV Box)
SPOTV NOW provides you with access
to live sports streaming services, video
on demand options and curated
exclusive contents of premier Asian
and International events, including
MotoGP, The Open Championship, US
Open and Wimbledon, World Table
Tennis, and as well as Asian events
such as Korean Baseball League
(KBO) and V.League Japan
competition. Also comes with Bahasa
Melayu commentary for MotoGP live.
8.
WeTV
Enjoy premium entertainment on
WeTV’s on demand streaming platform
and bump up to VIP for more cool
features. Watch the best ad-free local
and Asian dramas, shows and anime.
9.
Amazon Prime
Video
Watch movies, TV, and sports,
including Amazon Originals like The
Boys, The Marvelous Mrs. Maisel, and
Tom Clancy’s Jack Ryan as well as
recommendations just for you.
10.
TVBAnywhere+
The most comprehensive Chinese
entertainment platform published by
TVB and delivers the latest & greatest
content from TVB anytime, anywhere.
11.
iQIYI
Home to Asia’s hottest entertainment.
Bringing you the best of local, Korean
and Chinese dramas, movies, variety
shows and anime.
12.
Viu
Gives you instant access to all your
favourite dramas, comedies, horror and
more! Watch hit TV shows from Korea,
Japan, China, Thailand, Indonesia,
Malaysia, Myanmar, Turkey, the Middle
East and India as well as our own Viu
Originals.
13.
ZEE5
The only streaming app that offers
content in 18 languages. Home to
170,000+ hours of On Demand
Content. The platform brings together
the best of Originals, Movies & TV
Shows, Music, Cineplays and Health &
Lifestyle content all in one single
destination.
14.
Simply South
Your one-stop destination for the best
of all things entertainment! Pick from a
collection of the newest Tamil,

Malayalam and Telugu movies, and
evergreen classics.
15.
YuppTV
YuppTV is one of the largest online TV
platform with over 200+ Live Indian TV
Channels, 7 days of catch-up TV,
Latest Regional and Bollywood/Hindi
Movies.
16.
BBC Player
BBC Player is an authenticated multi-
genre SVOD (Subscription Video On
Demand) service that allows viewers to
watch the very best BBC programmes
anytime, anywhere. It is available
online (www.bbcplayer.com), and as an
app on Apple App Store for iOS devices
and Google Play Store for Android
devices.
For the latest app offerings and info, visit our website at
https://www.unifi.com.my/tv
3.
How can I get the
Unifi TV Box?
Unifi TV Box comes with Unifi Home plans. For the latest
offerings, kindly visit https://www.unifi.com.my/ngam
Customers who subscribe to only broadband plans can add-on
Unifi TV Packs with Unifi TV Box as follows:
a) RM134.90/month for Ultimate Max Pack with Unifi TV
Box included; or
b) RM99.90/month for Ultimate Plus Pack with Unifi TV Box
included; or
c) RM60/month for Family Pack with Unifi TV Box included;
or
d) RM60/month for Ultimate Pack with Unifi TV Box
included; or
e) RM69.90/month (Promo price RM55.90/month) for
Movies Pack with Unifi TV Box included; or
f) RM46.90/month (Promo price RM39.90/month) for Kids
Pack with Unifi TV Box included; or
g) RM39.90/month (Promo price RM29.90/month) for
Sports Pack with Unifi TV Box included; or
h) RM30/month for Varnam Plus, Aneka Plus, Ruby Plus
Pack with Unifi TV Box included (limited time offer)
However, if you are already subscribing to any of the Unifi TV
Pack, you have an option to add-on additional Unifi TV Box for
multi-room entertainment.
Details are as per below table:
Add-On
Description
Price
Contract
a) Ultimate
Max Pack
with Unifi
TV Box
b) Ultimate
Plus Pack
70+ channels
& 10
streaming
apps via Unifi
TV Box
70+ channels
& 8 streaming
RM134.90
monthly
RM99.90
monthly
24 months
24 months

with Unifi
TV Box
c) Family
Pack with
Unifi TV
Box
d) Ultimate
Pack with
Unifi TV
Box
e) Movies
Pack with
Unifi TV
Box
f) Kids Pack
with Unifi
TV Box
g) Sports
Pack with
Unifi TV
Box
h) Varnam
Plus Pack
with Unifi
TV Box
(limited
time offer)
i) Aneka
Plus
Pack with
Unifi TV
Box
(limited
time offer)
j) Ruby Plus
Pack with
Unifi TV
Box
(limited
time offer)
apps via Unifi
TV Box
70+ channels
& 6 streaming
apps via Unifi
TV Box
70+ channels
& 6 streaming
apps via Unifi
TV Box
30+ channels
& 3 streaming
apps via Unifi
TV Box
20+ channels
& 2 streaming
apps via Unifi
TV Box
20+ channels
& 3 streaming
apps via Unifi
TV Box
40+ channels
& 2 streaming
apps via Unifi
TV Box
40+ channels
& 3 streaming
apps via Unifi
TV Box
40+ channels
& 2 streaming
app via Unifi
TV Box
RM60
monthly
RM60
monthly
RM69.90
monthly
RM46.90
monthly
RM39.90
monthly
RM30
monthly
RM30
monthly
RM30
monthly
24 months
24 months
24 months
24 months
24 months
24 months
24 months
24 months
Unifi TV Box
Multi-room
entertainment
with
RM20
monthly for
24 months
24 months

additional
Unifi TV Box
Alternatively, you can subscribe to Unifi Home plans with Unifi TV
Box via:
a) TMpoint
b) TM Authorised Dealer
c) Reseller
d) Call 100 and press 4
e) MyUnifi app - download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei
Unifi TV Box only add-on subscription are available on all
channels except Reseller.
4.
Can I subscribe
to Unifi TV Box
without
subscribing to
Unifi TV service?
You will need to subscribe to any Unifi Home plan with Unifi TV
Pack in order for you to enjoy the Unifi TV Box.
5.
I am a Unifi
Lite/Streamyx
customer, can I
also subscribe
the Unifi TV Box?
Unfortunately, you will need a high-speed broadband connection
to enjoy a good viewing experience with Unifi TV Box. Hence, it is
not advisable for you to take up this offering.
6.
I’m an existing
user with the
previous version
of Unifi TV Box.
Can I request to
change to the
latest Unifi TV
Box?
You have an option to add-on the new box for RM20 for 24
months or you can upgrade your Unifi Home plan subscription.
7.
How do I sign in
at Unifi TV app in
Unifi TV Box?
Launch Unifi TV app and login using your existing Unifi TV ID
(example@iptv) and password.
8.
How many
additional boxes
that I can Add-
on?
Subscribers of Unifi TV Box will have an option to add a maximum
of three (3) additional media Boxes.
To ensure better user experience, we recommend you to
subscribe to Unifi 300Mbps plan. To subscribe the plan, please
visit https://unifi.com.my
9.
I am already a
Unifi TV Pack
subscriber with
Unifi TV Box
(Android TV
Box). If I change
my TV Pack, will I
You are only entitled to the bundled Unifi TV Box (Android TV box)
once with the same account. If you alreadyenjoy the bundled Unifi
TV Box with your current TV Pack subscription, you will not get an
additional Unifi TV Box when you change your TV Pack.

get another Unifi
TV Box?
FEATURES, FUNCTIONS & QUICK TROUBLESHOOT
10.
What is the
technical specs
of Unifi TV Box?
The technical specs of the Unifi TV Box are as below:
Processor: Quad-core
GPU: OpenGL ES 2.0
RAM: 2GB DDR4
Flash: 16GB eMMC
System: Android TV 10
11.
What are the
video formats
that Unifi TV Box
supports?
The Unifi TV Box supports up to 4K2K, MPEG-2/ MPEG4/ VP8/
VP9/ H.264/ H.265 video formats.
12.
What is the
minimum
required internet
speed for me to
run the Unifi TV
Box?
For best streaming quality, we recommend a minimumbroadband
speed of 30Mbps.
To ensure better user experience, we recommend you to
subscribe to Unifi 300Mbps plan. To subscribe to the plan, please
visit https://unifi.com.my/ngam
13.
Can Unifi TV Box
be connected via
both IPTV and
Wi-Fi
connection?
Yes. Unifi TV Box supports both Wi-Fi and IPTV connectivity.
For uninterrupted Unifi TV (Live TV, Catch Up and U PICK)
viewing experience, you have an option to connect via IPTV -
Ethernet Cable to Port 4 (TM Router).
Follow the steps below to experience Unifi TV Box:
1. Connect Unifi TV Box to TV
2. Pair the remote control with Unifi TV Box
3. Connect Internet via Wi-Fi
4. Connect VLAN600 via Ethernet cable
5. Setup Google Account & accept Google’s terms and
conditions
6. Login to Unifi TV service using your Unifi TV ID and
password
14.
How do I switch
my Unifi TV
service from
using Wi-Fi
connection
(VLAN500/Port1,
2,3) to using to
IPTV connection
(VLAN600/Port
4)?
To switch your connection from Wi-Fi to IPTV, kindly follow
these steps:
1. You need to ensure that your account has access to Unifi
TV service via VLAN600 (Port 4)
2. Plug in a LAN cable (RG45) in between your router (Port
4) and your New Unifi TV Box
3. Click on the Unifi TV logo on the standard launcher to
reopen the apps / refresh session via VLAN600
connection

4. If the authentication process is successful, your Unifi TV
Box will automatically reboot again and you will enjoy the
Unifi TV service via IPTV.
15.
How do I switch
my Unifi TV
service from
using IPTV
connection
(VLAN600/Port 4)
to Wi-Fi
connection
(VLAN500/Port1,
2,3)?
To switch your connection from IPTV to Wi-Fi, kindly follow
these steps:
1. You need to ensure that your account has access to Unifi
TV service
2. Remove the LAN cable (RG45) in between your router
(Port 4) and your Unifi TV Box.
3. Click on the Unifi TV logo on the standard launcher to
reopen the apps / refresh session via Wi-Fi connection
4. If the authentication process is successful, your Unifi TV
Box will automatically reboot again and you will enjoy the
Unifi TV service via IPTV.
16.
I’m using Wi-Fi 6
FiberHome SR-
1041Y Wireless
Router. How to
stream Unifi TV
via VLAN600
(IPTV)
connection?
To stream Unifi TV via VLAN600 (IPTV) connection, simply plug
in LAN cable (RG45) in between your router (Port 3) with your
Unifi TV Box.
17.
I’m using
30Mbps VDSL
but having
trouble watching
We would like to inform that the Unifi TV Box is running as OTT
(over-the-top) box.

Unifi TV via Unifi
TV Box. What
should I do?
To enjoy the best streaming quality for 30Mbps VDSL, we
recommend you to connect your Unifi TV Box with a wired LAN
connection (port 1, 2 or 3). Kindly note that this wired connection
is still running on shared bandwidth with your internet browsing.
It is also advisable to keep the number of connected devices to
the minimum to ensure you have sufficient bandwidth for Unifi TV
streaming via Unifi TV Box.
If Unifi fibre service is already available at your area, we highly
recommend you to upgrade to the plan that suits your broadband
needs.
However, if you are using the older version of UnifiTV Box, simply
connect via IPTV using Ethernet Cable to Port 4-TM Router (if
applicable) to enjoy uninterrupted Unifi TV (Live TV, Catch Up and
U PICK) viewing experience.
18.
Is there any
difference in the
streaming quality
between the
current Unifi TV
Box and the new
Unifi TV Box?
The latest Unifi TV Box is supports both Wi-Fi and IPTV
connectivity.
For uninterrupted Unifi TV (Live TV, Catch Up and U PICK)
viewing experience, you have an option to connect via IPTV
using Ethernet Cable to Port 4 (TM Router).
19.
I noticed that my
Unifi TV Box
picture quality is
lower as
compared to my
previous Android
box (V8 box).
Why is that so?
The latest Unifi TV Box is running as OTT (over-the-top) box.
Hence, the connectivity is via Wi-Fi.
In the case of wired connectivity via LAN cable, it is on the shared
bandwidth with your internet browsing activity. Thus, the quality
might be compromised.This is in contrast with theV8 Android box
whereby it is running on purely IPTV service with wired dedicated
bandwidth supporting the picture quality.
The comparison for the two boxes is as per table below:
Type of
box
Picture Quality
Mobility
Download
Apps
Unifi TV
Box
Compromised
(WiFi
connectivity)
YES
YES
Android V8
Box
Sustainable
(Wired
Connectivity)
NO
NO
20.
Can I watch 4K
UHD content with
Unifi TV Box?
Unifi TV Box supports 4K UHD content. However, there are three
(3) essential requirements that must be fulfilled before you can
enjoy the best of 4K quality i.e. –a compatible 4K UHD TV, 4K
Android box and 4K UHD content.
At this moment, Unifi TV has yet to launch any channel with 4K
UHD content, however you may be able to view 4K UHD content
from YouTube.

21.
If I am using a 4K
TV, do I need to
do any
configuration on
my TV and Unifi
TV Box to enjoy
4K quality?
If you are already using a 4K TV, you can watch 4K UHD content
using Unifi TV Box without any configuration.
22.
How do I use the
multiple subtitle /
audio feature
while playing U
PICK content?
The multiple subtitle / audio feature are available for selected U
PICK content. While playing U PICK content, follow the simple
steps as below:
1. Press “Up” button on your remote control
2. Choose subtitle icon , or
Choose audio icon
3. Select your preferred subtitle / audio language
23.
How do I use the
TV Guide,
Multiple Subtitle /
Audio Feature for
Live Channels?
Please make sure to download the latest version of the app.
Simply, press the “Up” button on your remote control to enjoy
these features available.
24.
What is the
function of
Parental Lock?
Parental Lock allows you to restrict viewing and purchases of
inappropriate TV programmes based on your preference by
locking the channel using the Parental PIN.
Note: Parental PIN is similar to Purchase PIN (6 digits, default
PIN : 123456)
25.
I forgot my
Purchase PIN.
What should I
do?
Your default purchase PIN is 123456. If you have forgotten your
purchase PIN, you may reset the PIN via Unifi TV app.
Simply go to: Profile > View My Profile > PIN > Reset PIN.
Please follow the steps below:
1. Enter your Unifi TV password
2. Enter a new PIN
3. Confirm PIN
26.
How do I use the
Parental Lock
feature on Unifi
TV Box?
To use the Parental Lock feature, follow these steps:
1. Press ‘Up’ on your remote and select Parental
2. Press ‘Down’ to select Lock Channel
3. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
27.
Can I remove/
turn off the
Parental Lock
feature?
Yes, you can. To turn off the Parental Lock feature, follow these
steps:
1. Open the locked channel

2. Press OK on your remote
3. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
You also have an option to remove/turn off the Parental Lock
permanently by following these steps:
1. Open the locked channel
2. Press ‘Up’ on your remote and select Parental
3. Press ‘Down’ to select Unlock Channel
4. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
28.
Why do I see this
message, "Are
you still
watching" on my
TV screen?
You will see a prompt message after four (4) hours of continuous
playback without any user activity.
If you’d like to continue watching, please confirm by pressing any
key on your remote control. If there is no response, you will
automatically direct back to Home screen.
29.
Why does my
Unifi TV Box
unable to access
the network?
Simply follow the configuration checklist as below:
1. Go to “Settings” and select “Network & Internet” to ensure
that the Wi-Fi is enabled.
2. Choose the available network to connect (for Wi-Fi user)
or check if LAN cable is properly connected to the Unifi TV
Box.
3. Check the network link indicator at the front panel of the
box. Blue light means it is connected to a network and if
the light turns Blue/Orange (alternate blink), it means that
the device is not connected to a network.
4. Should you need further assistance on network
connectivity, reach out to us via our digital platforms: Live
Chat on https://maya.unifi.com.my or MyUnifi app.
30.
My remote
control is not
responding /
intermittently
responding.
What should I
do?
First, please make sure that you have paired your remote with the
Unifi TV Box and the batteries are correctly in place.
Follow the below steps to pair a Bluetooth device:
1. Go to Home screen
2. Select “Settings”
3. Under “Remote and accessories” select “Add accessory”.
You will see a list of nearby devices.
4. Put your device in pairing mode. Your device will be added
to the on-screen list
5. Select your device
Kindly refer to the Unifi TV Quick Start guide provided in the box
or go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box for
step-by-step installation and setup video guide.
As an alternative, you can also download the Android TV Remote
Control app from Google Play Store on your smart devices.

31.
I’m facing
channel glitch/
channel not
viewable and
sometimes bad
picture quality.
What should I
do?
If you are facing channelglitch/not viewable, please press “Home”
button and re-launch Unifi TV app.
If you are facing bad picture quality –try moving your Unifi TV Box
nearer to your Wi-Fi router to ensure maximum connectivity.
Alternatively, you may connect your Unifi TV Box with a wired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection will be running on shared bandwidth with your internet
browsing.
32.
I received error
message –
“Oops!
something went
wrong. An
unexpected error
has occurred.
Press OK to
reload app”.
What should I
do?
Simply press the “Home” button and re-launch Unifi TV app.
Please follow these steps to force stop the Unifi TV app:
1. Press the “Shortcut to installed apps” button on your
remote control
2. Select Unifi TV app
3. Press and hold “OK” button
4. Select “Info”
5. Select “Force Stop”
If the problem still persists, reach out to us via our digital
platforms: Live Chat on https://maya.unifi.com.my or MyUnifi app.
33.
Why am I
experiencing
intermittent
audio issue?
Please make sure that you have updated to the latest firmware by
following the below steps:
Go to Settings > Device Preference > About > System Update
34.
How do I access
my Unifi TV
account if I've
forgotten the
password?
You can reset your password through your Unifi TV app from your
mobile device, by following the below steps:
1. Open your Unifi TV app
2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
35.
How do I use the
Unifi TV Box as
my 2nd media box
to enjoy Unifi TV
content?
You can use the Unifi TV Box as your 2nd Unifi media box by
connecting via Wi-Fi and login using your existing Unifi TV ID.
To enjoy Unifi TV content on your 2nd media box (multi-room), you
must maintain your current subscription of Unifi TV pack.
LINKING GOOGLE ACCOUNT
36.
Can I skip the
configuration of
the Google
account during
You may skip the configuration of the Google account during the
setup of your Unifi TV Box. However, it is recommended for you
to create/register your Google account to get the most out of your

the setup of my
Unifi TV Box?
Unifi TV Box features such as enjoying the latest apps from
Google Play Store.
Go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box for
step-by-step installation and setup video guide.
37.
How do I
configure my
Google account
on the Unifi TV
Box?
Press the Home button and go to ‘Settings’. Scroll down to
‘Accounts & Sign In’, then select ‘Add Account’ and choose
account type ‘Google’.
Follow the instruction guide on your TV screen to setup your
Google account and continue to fill up your email and password
accordingly.
38.
Are there any
other apps that
we can access
via Unifi TV Box?
Yes, you may download your favourite TV apps from Google Play
Store into the Unifi TV Box.
39.
Will it consume
my broadband
bandwidth if I
use the apps in
the Unifi TV Box?
Yes, you will need Internet connection to run the apps in the Unifi
TV Box.
To ensure better user experience, we recommend you to
subscribe to Unifi 300Mbps plan. To subscribe to the plan, please
visit https://unifi.com.my
40.
How do I use the
Google Assistant
on the remote
control?
Press the Google Assistant button on the remote control and
speak close to the remote control to use the feature.
Currently, the Google Assistant only works in the Google world.
To use it, you will need to configure your Google account on the
Unifi TV Box.
DELIVERY OF UNIFI TV BOX
41.
How are you
going to deliver
the Unifi TV Box
to me?
For New Installation, there will be a Unifi installer to help you set
up the Unifi TV Box (together with other TM’s CPE) at your
premise.
For change plan/upgrade plan or add-on subscription, Unifi TV
Box will be delivered via courier within 7 working days (upon
successful order)
42.
Why do I receive
SMS on Unifi TV
Box delivery?
Once your order is successful, you will receive an SMS on the
notification of Unifi TV Box delivery tracking reference number
(within 7 working days) together with your Unifi TV ID.
Sample of SMS:
RM0 Unifi: You’ll receive your Unifi TV Box in 7 working days.
Self-track via SKYNET bit.ly/3B0fZYe XXXXXXXXXXX.
Installation guide
i.unifi.my/UTB
& login ID xxxxxx@iptv.
43.
How to track my
order?
You will receive an SMS with your delivery tracking number and
you can check via SKYNET portal at
https://www.skynet.com.my/track

44.
I’m not available
to receive the
box during the
delivery.
What should I
do?
If the courier delivery is not successful, you may collect your
Unifi TV Box at the nearest SKYNET collection hub.Check here
for the list of SKYNET collection hub:
https://www.skynet.com.my/branch
However, if you don’t collect the box after 14 days for West
Malaysia or 30 days for East Malaysia, the box will be returned to
TM.
You can contact us via Live Chat - https://maya.unifi.com.my or
MyUnifi app, if you wish to request for 2nd delivery attempt or
request for installer assistance with RM80 charges with RM80
charges (including installation) and we will proceed with the next
delivery for you as soon as possible.
45.
I already check
the delivery
status in
SKYNET portal,
however my Unifi
TV Box is no
longer in their
outlet. What can I
do?
This may due to the 14 days for West Malaysia or 30 days for East
Malaysia time frame for you to collect your Unifi TV Box has
already expired.
You can contact us via Live Chat on https://maya.unifi.com.my or
MyUnifi app, if you wish to request 2nd delivery attempt or request
for Unifi installer assistance with RM80 charges (including
installation) and we will proceed with the next delivery/ installation
for you as soon as possible.
46.
Will I be charged
for the delivery
of Unifi TV Box
via SKYNET in
my Unifi bill?
There will be no additional charge imposed to customer for Unifi
TV Box add-on via courier.
47.
How to do the
self-installation
for Unifi TV Box?
Kindly refer to the Unifi TV Quick Start guide provided in the box
or go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box
for step-by-step installation and setup video guide.
48.
I’m still having
difficulty to self-
configure my
Unifi TV Box.
May I request for
technical
assistance to
perform the
installation?
Yes, you can. Should you wish to have this done by our Unifi
team, there will be a charge of RM80 (excluding tax) for the
delivery and installation.
49.
I did not receive
any SMS on my
Unifi TV ID. What
should I do?
You may get assistance through our Live Chat on
https://maya.unifi.com.my or MyUnifi app.
50.
I received an
SMS but still did
Make sure that you have provided the correct address for your
Unifi TV Box delivery.

not receive my
Unifi TV Box.
There may be some delay in delivering your Unifi TV Box. We
seek your patience and understanding as we are working on
fulfilling your Unifi TV Box request soonest possible.
You can also check and track your Unifi TV Box delivery via
SKYNET portal –https://www.skynet.com.my/
51.
Whom should I
contact if I need
any assistance
or inquiry?
Should you have any enquiries or require any assistance, you
can get in touch with TM through our Live Chat on
https://maya.unifi.com.my or MyUnifi app.
UNIFI TV QR SCANNER
52.
What is the Unifi
TV QR scanner
feature?
The Unifi TV QR scanner is the latest feature available for all Unifi
Home customers with Unifi TV. The QR scanner feature on Unifi
TV will help simplify the login method for Unifi TV Box.
It is also eases customers to participate in the latest contest and
stand a chance to win exclusive prizes with Unifi TV.
Unifi TV Box users can start viewing Unifi TV on Unifi TV Box by
scanning the QR code on their TV screen using their Unifi TV app.
With this function, Unifi TV Box users have another option to login
to their Unifi TV Box without using Unifi TV Box remote control
and keypad from their TV screen.
53.
How does the QR
scanner work?
Just download the latest Unifi TV app on your device -mobile,
tablet or iPad (downloadable from App Store on iOS, Google
Play Store on Android and AppGallery on Huawei) and follow
these simple steps:
1. Launch Unifi TV app and login using your Unifi TV login
ID on your device
2. Go to “Profile” and choose “QR scan”
How to login to Unifi TV Box using QR Scanner?
1. Launch Unifi TV app from your Unifi TV Box
2. Use the “QR Scan” feature in Unifi TV app to scan the
QR code on your TV screen to authorise login
3. All done, now you can enjoy watching!
How to join the contest via QR Scanner?
1. Use the “QR Scan” feature in Unifi TV app to scan the
QR code that appear on your TV screen
2. Join the contest and stand a chance to win attractive
prizes!

54.
I’m not a Unifi
subscriber but
I’ve logged in to
Unifi TV app
using my mobile/
Facebook
account. Can I
use the QR
scanner to login
to Unifi TV Box
or my Android
TV box?
The service is available only to Unifi Home subscribers with Unifi
TV subscription.
55.
Is the QR
Scanner feature
available on Unifi
TV (web
version)?
We are sorry. This feature is only available on Unifi TV app on
Android and iOS (mobile, tablet and iPad).
56.
Can I scan the
QR code using
my phone’s
camera or any
third party QR
scanner app?
Yes, you can still use your phone’s camera or any third party QR
scanner app.
Upon scanning, you will be directed to the AppStore on iOS,
Google Playstore on Android or AppGallery on Huawei to install or
launch the Unifi TV app.
Simply key-in your Unifi TV username and password on Unifi TV
app and scan the QR code again using the QR scanner on the app
to start viewing.
57.
I’m a Unifi Home
customer without
Unifi TV / Unifi
TV login ID. How
do I enjoy the QR
scanner
function?
To enjoy the QR scanner function for Unifi TV customer you need
to subscribe or upgrade your Unifi Home with Unifi TV
subscription.
OTHER MATTERS
58.
Is there a
warranty for the
Unifi TV Box?
Yes, the Unifi TV Box comes with a warranty for a period of 12
months from the date of installation.
Please visit https://unifi.com.my/tv/offerings/devices/unifi-tv-box
for details of the warranty policy.
59.
I would like to
cancel the Unifi
Home plan with
Unifi TV Box
within the
contract period.
Is there any
penalty charged?
Yes. The penalty charge is the remaining months of the monthly
subscriptionfee (price before discount) of the subscribed package
and Unifi TV pack.

60.
Who should I
contact if I need
any assistance
on Unifi TV or
service inquiry?
Feel free to reach out to us via our digital platforms: Live Chat on
https://maya.unifi.com.my or MyUnifi app.