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6. TROUBLESHOOTING
Your Aspire Lift Chair is a state-of-the-art product designed to enhance your mobility. Your lift chair
should bring you years of trouble-free service, however, it may require occasional troubleshooting. The
following troubleshooting tips and FAQs should summarise what you need to know about your lift chair.
If at any time you do not feel comfortable performing the troubleshooting steps listed in this manual,
contact your authorised Aspire Dealer for service. Please have the model number, serial number and
nature of the problem when calling.
FREQUENTLY ASKED QUESTIONS FAQS
What if my lift chair does not operate at all?
• Ensure the external transformer is plugged into a properly wired electrical outlet.
• Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
• Ensure the low voltage connection cable is plugged into the external transformer.
• Ensure that all cables are connected properly.
• Check all cables for signs of damage (cuts, flattened areas).
What if my lift chair operates in one direction only?
• Check the up and down buttons or toggle switch on the hand control to make sure they do not stick.
If the buttons or switch are sticking in either position, the hand control may need to be replaced.
• Contact your authorised Aspire Dealer for further assistance.
What if my lift chair stops during a lifting cycle?
• Your lift chair is equipped with an internal thermal shutoff switch located inside the external
transformer that prevents the motor control box from overheating. If the thermal shutoff activates,
allow the lift chair to remain in a stationary position for 10 minutes to allow the motor to cool, then
resume normal operation. If you notice the motors overheating frequently, contact your authorised
Aspire Dealer.
• There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V Lithium-Ion batteries in the external
transformer if equipped with battery backup.
• Check the circuit breaker box connected to the electrical outlet.
What if my lift chair is rocking from corner to corner after I position the chair?
• The floor may be uneven or the carpet may be affecting chair position. Adjust the leg levellers in the
area where the chair is rocking. See III. ‘Your Lift Chair’ for instructions on levelling your chair.
Where can I place the external transformer box?
On the floor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
Where do I find the serial number on my lift chair?
You can find the serial number in two locations—one is near the rear of the motor on the steel lift
mechanism, and the second is attached to the frame below the scissor mechanisms. The model number
for your lift chair is printed below the serial number bar code.
Who do I call for service?
Contact your authorised Aspire Dealer for service.
7. CARE AND MAINTENANCE
FABRIC AND UPHOLSTERY CARE
• Inspect the fabric on a regular basis for any pulls,
tears or gaps.
• Fabric care instructions can be found on the tag
under the headrest cushion.
• Microsuede
This type of Microsuede has a waterproof coating
applied*. We recommend Dry Cleaning. However,
you can gently spot clean the blemish with
water using a clean and non-abrasive microfibre
cloth, only if absolutely necessary. Excessive spot
cleaning will remove the waterproof coating.
*Please note that this fabric is not to be confused
or substituted with a crypton-like fabric and/or
fabrics with polyurethane backings. This product
is not suitable for people with incontinence issues
or concerns.
Your Aspire Lift Chair will require routine maintenance checks. You can perform some of these checks,
but others may require assistance from an authorised Aspire Dealer. By following the maintenance
checks in this section as scheduled, you can help ensure your lift chair gives you years of trouble-free
operation. If you have any questions regarding your lift chair’s care, contact your authorised Aspire Dealer.
Fig. 7.1: Fabric Care instructions label.
WARNING! Fabric should not be allowed to come in direct contact with any type of heat
source (e.g. a space heater or cigarette). Personal injury or fire damage may occur.
WARNING! It is strongly recommended that you do not smoke cigarettes while seated in or
using your lift chair, although the lift chair has passed the necessary testing requirements for
cigarette smoking. You must adhere to the following safety guidelines if you decide to smoke
cigarettes while seated in or using your lift chair.
Do not leave lit cigarettes unattended.
Keep ashtrays a safe distance from the lift chair.
Always make sure cigarettes are completely extinguished before disposal.
PLEASE NOTE:
DO NOT use solvent-type cleaners to spot clean.
DO NOT saturate the fabric.
Prevent damage to the fabric; do not expose the lift chair to direct sunlight.
ELECTRONICS CARE
• Inspect all wiring harnesses to make sure they are not damaged or frayed.
• If damage is present, unplug the lift chair and contact your authorised Aspire Dealer for service.
• Keep all electronics free from moisture and temperature extremes.
• Aspire Lift Chairs are intended for indoor use only!
WARNING! Even though the lift chair has passed the necessary testing requirements for
ingress of liquids, you should keep electrical connections away from sources of dampness,
including direct exposure to water or bodily fluids and incontinence. Check electrical
components frequently for signs of corrosion and replace as necessary.
WARNING! Plastic bags are a suffocation hazard. Dispose of plastic bags properly and do
not allow children to play with them.