AT&T Genie 2 P Technical Document

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Genie 2 P
Activation & Equipment
Return Instructions
We’re committed to bringing you the best in video entertainment every day. Your
replacement Wireless Video Bridge is enclosed. Here’s how to connect and activate it, plus
how to return your non-working equipment.
To avoid non-return fees, follow important return instructions at the end of this document.
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Connect Setup Activate Complete Pair Return
Instructions can be found online at
att.com/equipmentinstall or by
scanning the QR code.
1 Connect your replacement Genie® 2 Server
·Place your replacement server beside your non-working server.
·Transfer one connection at a time from the non-working Genie Server to the
replacement server, except the power cord.
·Plug the power cord into the replacement server, then into a power outlet.
·Wait for the ADD CLIENT button on top of your Genie 2 Server to start ashing GREEN
(approximately 3-4 mins.).
Do not unplug or reset the Genie 2 Server while the status LED is ashing.
2 Setup
Go to the nearest TV connected to a DIRECTV client (Genie Mini) and turn on the TV.
Do you see the WIRELESS CONNECTION LOST screen?
YES - Follow the instructions below.
NO - Skip to STEP 3.
·Select TROUBLESHOOT (or MORE INFORMATION, if shown).
·Select REPEAT SETUP.
·When error code 928 is displayed, on the RESET WIRELESS CONNECTION screen, enter
9876 on your remote.
·The wireless clients will now display the CONNECTING
TO
VIDEO BRIDGE screen. If
the signal quality
is good
or
excellent,
select CONNECT NOW on the wireless client;
otherwise,
try
moving the client closer to the Genie 2 Server or call Customer Care at
800.388.6597.
3 Activate your replacement Genie 2
Aer a successful connection, you will see the SATELLITE DISH SETUP screen.
Note: You will only need to activate the Genie 2 with your rst TV/client. To add additional
TVs/clients, go to STEP 4.
You can activate your Genie 2 online or over the phone.
Go to att.com/activatetv and make sure you are signed in to your account, then
follow the steps listed online, OR
Call our automated activation line at 800.388.6597.
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Genie 2 P
Activation & Equipment
Return Instructions
4
4 Complete your setup
Follow the guided screens to complete your new Genie 2 Server setup. The NEW LOCATION
screen (see image to the right) is displayed on the TV.
· Select ADD A NEW LOCATION.
Note: You need to do this again, even though the location may have been previously set up.
4
· Name the location and select SAVE NAME.
· On the COPY SETTINGS screen, select SKIP THIS STEP.
· On the REMOTE SETUP screen, select SET UP REMOTE LATER.
5 PairadditionalMini(s)totheGenie2Server
Note:YouneedtopairallyourGenieMinistothenewserveragain,eventhoughthelocationmayhavebeenpreviouslysetup.
· Go to your next TV with a Genie Mini to pair that Genie Mini to the Genie 2 Server, and turn on the TV.
· If you see the WIRELESS CONNECTION LOST screen, follow the instructions in STEP 2 (SET UP).
· If not, repeat the instructions in STEP 4 to ADD A NEW LOCATION.
· Repeat these steps starting with STEP 2 or 4 for each TV location.
Note: The ADD CLIENT session (indicated by the ashing button on top of Genie 2) will time out aer 60 minutes. To add more clients/TVs,
press the ADD CLIENT button again for more time.
Helpful Hint: To get the most out of your Genie 2 Server, make sure it is connected to the Internet via your broadband router/gateway. Go
to
att.com/connect for more details.
6 Returnyournon-workingGenie2Server
For the fastest return method:
· Take your equipment directly to your nearest FedEx Oce® or The UPS Store®location.
No
need to pack anything—just bring your equipment in a sturdy bag
or open box along
with
your 9-digit Account Number (located on the packing slip or your bill).
Find the closest locations:
FedEx
Oce®go to
fedex.com/attreturns
or call 800.463.3339
OR
The
UPS Store®go to
theupsstore.com
or call 800.789.4623
Do not include your remote control, cables, accessories or any personal equipment such
as DVD players. If for any reason you removed the access card from the receiver, be
sure to return it in the package as well.
· Your equipment will be scanned, packed, labeled, and returned to AT&T. Once your equipment is scanned, your return will
immediately be noted on your account.
· Or, you can pack the equipment yourself. Just use the box your replacement receiver came in, or another suitable box, and use the
supplied
return
shipping label. (Remember
to
keep the
bottom portion
of the label for your records.) Then, drop o the box at your
local
Post Oce™or FedEx®
location. (You can track both on
fedex.com.)
Your return will be noted
on your account when we receive
it, which could take up to 2 weeks.
Important Information
We must receive your non-working receiver within 21 days of your replacement order date to avoid non-return fees. Non-return
fees are based on type of receiver: DVR ($135), HD ($45), HD DVR ($135), Genie® HD DVR ($135), Genie Mini ($45), Wireless Video 
Bridge ($45), or Genie Lite® ($45).
For more information, go to att.com/support
Tip: Search “Genie 2”
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV and all other DIRECTV marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
ATT.200002592-2
08/20
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