AT&T IPDSL User manual

Installing your
AT&T Internet
made easy
Before you get started
Unpack your kit and make sure all items below
are included.
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Four easy steps
1. Register
If you’ve already preregistered your Internet
service, skip to step 2.
•Download the AT&T Smart Home
Manager from your app store or
att.com/smarthomemanager
Data rates may apply for app download and usage. AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Limited to home Wi-Fi network.
Features may depend upon Gateway model. May not be available on every model. Please visit att.com/shm for more details.
•Click New User to get started.
•Follow the process until you see
Registration complete. You will return
to the Smart Home Manager app later.
(This is dierent from setting up a user ID and password for
myAT&T and must be completed for your Internet service
to work.)
•
2. Install Phone Filters
If you have digital phone service, skip to step 3.
Install lters for traditional home phone service.
AGateway and phone:

B Phone or fax only:

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3. Connect your Gateway
Wait until 2 p.m. on your service activation date (see packing slip).
Connection options:
Digital home phone service/no phone service
AConnect the
GREENcable from Broadband (DSL) port to the wall jack.
Digital home phone service only
BConnect the GRAY cable from the Phone Lines 1 & 2 port to
the phone.
Wired connection only (optional)
C Connect the YELLOW Ethernet cable port to the computer.
For all services
DConnect the power supply to the electrical outlet.
Wait about 15 minutes for the Gateway to power up and update.
The Broadband and Service lights will turn solid green.
(If not, see the Troubleshooting section.)
4.Set up your Wi-Fi®
Personalize your Wi-Fi network name
and password through the Smart Home
Manager app.
•Open the Smart Home Manager app and sign in.*
*If you’ve already registered, sign in through the main login with your
user credentials.
•Select Help within the app.
• Follow the guided prompts to set up your Wi-Fi.
Let the Virtual Assistant help with all
your Internet needs. Get guided help with
common new customer tasks, like turning
on guest Wi-Fi, setting up parental controls,
and connecting additional devices.
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Troubleshooting
I don’t have a smartphone or tablet to download the Smart Home Manager app.
Go to att.com/smarthomemanager from any computer to register through the
desktop version. You will need working Internet to access the page.
I don’t have cellular data service to register through the Smart Home
Manager app.
Once your Gateway is connected and powered up, you may register online using
your home Internet connection at att.net/uverse.
For wireless connections:Go to the Settings on your mobile device or computer.
Select your Wi-Fi Network Name (SSID) and enter the 12-character password
from the yellow sticker on your Gateway.
For wired connections:Plug the YELLOW Ethernet cable into the Gateway.
My Power light is amber.
This is a normal part of the power-up process. Do not unplug any cables during
this time.
My Broadband light isn’t solid green during power-up.
Check the service activation date. 
on the activation date (see packing slip).
Check the connections and power. Make sure the GREEN cable is plugged into a
working wall jack, and all cables and cords are connected properly and secured.
Unplug the power for 15 seconds and then plug it back in. Wait 15 minutes for

My Service light (if applicable) isn’t solid green during power-up.
Unplug the power for 15 seconds and then plug it back in. Wait 15 minutes for the
lights to turn solid green. If it’s still red, contact us for support.
My phone doesn’t have a dial tone. (For customers with digital phone service)
Check the lights and the GRAY phone cable. The Broadband light and the
Service light should be solid green, and the GRAY phone cable should be plugged
into the Phone Lines 1 & 2 port on the Gateway.
I hear static on my phone line. (For traditional phone service only)
Make sure the lters are properly installed on all wall jacks with connected
devices (including wall-mounted phones).
Additional information
Accessibility support
Alternate format guides:
Braille or large print: Call 800.288.2020 and request
guide number ATT180450947-3.
Accessible tagged PDF: Visit att.com/userguides
¿Hablas español?
Por favor visita att.com/guias y haz clic en “Ver en

siguente guía ATT180450947-3 para más detalles.
Stuck? Don’t sweat it.
att.com/smarthomemanager
att.com/support
800.288.2020
© 2020 AT&T Intellectual Property. All rights
reserved. AT&T and Globe logo are registered
trademarks of AT&T Intellectual Property. All other
marks are the property of their respective owners.
IPDSL SLF INSTL GDE 07/20
ATT180450947-3
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