AT&T Synapse SB67020 User manual

Quick Start Guide
AT&T SB67020 Deskset

2
Deskset Overview
This page identifies and describes the main display and key groups for
the Synapse® SB67020 Deskset. See the User’s Guide at
www.telephones.att.com/synapseguides for additional information.
Liquid Crystal Display (LCD)
Provides controls and information
for using the Deskset.
Soft Keys
Three keys that produce
different actions depending on
the LCD labels.
Voicemail Indicator
Lights when there are new
Voicemail messages. For
systems that include the
SB67050 ATA, also lights for
Group Mailbox messages.
Navigation Key
Moves the cursor up/down/
left/right and shows additional
entries and soft keys.
Hard Keys
A set of fixed-function keys.
Display Keys
Control the display.
Programmable Feature Keys
Provide easy access to various
call functions, which are
determined by your System
Administrator.

This page identifies the basic elements of the Liquid Crystal Display in the idle screen. The idle screen displays when the
Deskset has power and no activity.
3
Idle Screen
Extension Number
Number assigned to
this Deskset.
Date and Time
Extension Name
Name assigned to
this Deskset.
New Missed Calls
Number of new calls whose
call information has not been
reviewed.
New Messages
Number of new, unreviewed
voice messages.
This page illustrates an idle screen in Call Appearance mode. If your
system has been configured for Line Appearance mode, your idle
screen will not include all these elements. For more information, see
the User’s Guide at www.telephones.att.com/synapseguides.

Soft Keys
A set of three context-sensitive keys
provides functions based on the LCD
display.
The top example shows the labels for the
soft keys on the active call screen.
The second example shows soft keys
with and shapes that
indicate the feature uses more than
three soft keys. To view the additional
keys, press the or Navigation keys.
Scroll Indicators
Scroll Indicators appear in the upper
right-hand corner of the display when
more information can be seen by
pressing the and labels on the
Navigation Key.
4
Soft Keys and Scroll Indicators
Soft Keys
Change according
to the current task.
Scroll Indicators
If your system has been configured for Line Appearance mode, different soft
keys will be available. For more information, see the User’s Guide at
www.telephones.att.com/synapseguides.

The Deskset displays status indicators in the upper right-hand corner of the display.
5
Status Icons
Icon IconStatus
Call Forward All is On Do Not Disturb is On
Auto Answer is On Audible Ring Delay is enabled for that number
of seconds
Ringer volume is set to Off A caller is recording a message on your phone
Voicemail is Full Voicemail is nearly full
Status
Status Icon Area

6
Call Appearances
At least one of the Programmable Feature Keys is set as a Call Appearance Key. Use this key to manage phone calls.
The LED colors in these keys reflect the call status (See Programmable Feature Key LEDs on page 10).
During a call, Call Appearance display icons change according to the call status. Soft keys show optional actions.
Icon IconStatus
Off Hook ConferenceIndicates that you are dialing
or on a phone call
Show for all calls on a
conference
Conference
On Hold
On HoldFlashes when a conference
call is on hold
Flashes when the call
is on hold
Flashes for incoming Ring
Group calls
Ringing Call Ring Group
Ringing Call
Flashes for incoming calls
Ignored Call Ignored Ring
Group Call
Flashes for incoming calls
when the ringer is Off
Flashes for incoming Ring
Group calls when the ringer
is Off
Call Appearance
Number
Indicates the number of the
associated Call Appearance
Programmable Feature key
StatusDescription Description
Call Forwarded Indicates to caller that the
call was forwarded to another
extension or phone number
Call Appearance Icon
The number indicates the number
of the associated Call Appearance
Programmable Feature key.
1, 2, 3...

7
Multiple Calls
Call Appearance Mode
When there are multiple active calls, the and Scroll Indicators show the presence of other calls. Review calls
by pressing the and Navigation keys. Reviewing calls does not access the calls.
Use the Call Appearance keys to access the calls.
Scroll Indicator
Line Appearance Mode
When there are multiple calls, press the Line Appearance key for the call you want to access. If you are already on a call,
that call is put on hold when you press another Line Appearance key.

8
Hard Keys
Select
Usually selects the
highlighted option.
Menu
Accesses the menu.
Cancel
Cancels the most recent operation
and returns to previous function.
Call/Line Appearance Keys
The upper Programmable Feature Keys
provide easy access to active calls. The
number of these keys is configured by your
System Administrator.
Programmable Feature Keys
Provides easy access to various call
functions as configured by your System
Administrator.
Speaker
Routes audio to speakerphone. Can be
used to go off hook or on hook.
Mute
Prevents your voice
from being heard.
Hold
Allows access to other calls and features
while maintaining call connection.
Volume Keys
Increase and decrease the ring
volume. During a call, increase and
decrease incoming voice volume.
Headset
Routes audio to a headset
(not supplied). Can be used to
go off hook or on hook.
Dial Pad

The Deskset features ten Programmable Feature Keys that can be programmed by your System
Administrator. The keys include color LEDs to signal the status of some functions.
The Deskset shipping box includes replacement Programmable Feature Key cards and stickers for
labeling the keys as needed. The table below lists the default key assignments and the other features
that your System Administrator can assign.
Key Call Appearance Mode Line Appearance Mode
1Call 1 Line 1
2Call 2 Line 2
3Park List Line 3
4Page Line 4
5DND (Do Not Disturb) Page
6Call Fwd All Redial
7Redial Directory
8Directory Call Log
9Call Log Messages
10 Messages Intercom
Call Queue Held Calls List
QD_____ (Quick Dial) QD_____ (Quick Dial)
Auto Att (Auto Attendant) DND (Do Not Disturb)
Help Help 9
Programmable Feature Keys
If any keys have been programmed as
Quick Dial keys, you can enter quick dial
numbers for those keys.
See the User’s Guide at
www.telephones.att.com/synapseguides
for additional information.

10
Programmable Feature Key LEDs
The Programmable Feature Key LEDs change appearance to indicate call and feature status.
Key DescriptionLED Activity
Off
Steady GREEN
Quickly Flashing GREEN
Slowly Flashing ORANGE
Off
Steady GREEN
Quickly Flashing GREEN
Off
Steady ORANGE
Off
Steady ORANGE
Off
Steady ORANGE
Off
Steady ORANGE
Off
Slowly Flashing ORANGE
Off
Steady GREEN
Steady ORANGE
Slowly Flashing ORANGE
No call
Active call
Ringing call
Held call
No page
Making page
Receiving page
DND Off
DND On
Call Fwd All Off
Call Fwd All On
No new calls
One or more new missed calls
No new messages
One or more new messages
No calls waiting
One or more calls in the queue
Auto Attendant Off
Auto Attendant On with day menu
Auto Attendant On with lunch menu
Auto Attendant On with night menu
Call Appearances: Call 1,
Call 2, Call 3,...., Call 10
Page
Do Not Disturb
Call Forward All
Call Log
Messages
Call Queue
Auto Attendant
Note:
If your system has been
configured for Line Appearance
mode, keys and indicators
function differently.
For more information,
see the User’s Guide at
www.telephones.att.com/
synapseguides.