ATCOM Gateway AU-600 User manual

Personal USB VoIP Gateway
User’s Guide

USB Gateway
Contents
Contents .............................................................................................................................. 2
Welcome............................................................................................................................. 3
Package Contents................................................................................................................ 4
Requirements ...................................................................................................................... 5
USB Gateway Installation................................................................................................... 6
Enabling USB GATEWAY.............................................................................................. 18
USB GATEWAY States................................................................................................... 20
USB Gateway LEDs......................................................................................................... 20
Testing USB Gateway....................................................................................................... 21
Making and Receiving Calls............................................................................................. 24
Setting Skype Speed Dial.............................................................................................. 26
Switching Between VoIP and Regular Calls.................................................................... 28
3 way Conference Call Between VoIP and Regular Calls................................................ 28
Forwarding Calls............................................................................................................... 29
Answering Machine (PSTN & VoIP) Support ................................................................. 31
Toll Bypass ....................................................................................................................... 32
Forward PSTN call to Skype ........................................................................................ 33
Forward Skype call to PSTN ........................................................................................ 34
Manage Skype Voice mail................................................................................................ 35
Record............................................................................................................................... 36
Changing the Default Settings.......................................................................................... 37
Disabling USB Gateway................................................................................................... 39
Uninstall............................................................................................................................ 40
Installing a New Version .................................................................................................. 41
Troubleshooting................................................................................................................ 42
Common Fix ................................................................................................................. 42
Wrong Device Installed ................................................................................................ 43
USB Gateway does not appear to be responding to incoming calls............................. 43
Cannot hear dial-tone when I pick up the handset connected to the USB Gateway..... 43
Cannot hear the Skype™ call in telephone handset...................................................... 44
Call Forwarding is not working properly...................................................................... 45
USB port power surge................................................................................................... 45
Appendix A – IVR Flow Chart......................................................................................... 46
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USB Gateway
Welcome
The Personal VoIP Gateway is an exciting new device that let’s you make and receive
Skype™ calls using your standard telephone handset.
After you follow the simple installation you will be able to do the following:
•Continue to make and receive regular calls as you normally do
•Make and receive Skype™ calls using your standard telephone
•Forward Skype™ calls to your mobile phone
•Make Skype™ calls from your mobile phone even when you are away from your
computer
•Switch between a Skype™ call and a regular phone call
•Make 3-way conference call between PSTN and Skype™
•Manage Skype™ voice mail in regular phone
•Record
•Answering Machine
Please view the readme.txt that is installed with the VoIP Agent. It lists any known issues
that may exist.
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USB Gateway
Package Contents
The Personal VoIP Gateway package includes the following (note that your particular
hardware and cables may look slightly different than shown below).
1. Personal VoIP Gateway
2. USB Cable
3. Telephone Cable
4. CD-ROM-DRIVER
5. User’s Manual in CD
6. Quick Start Guide in CD
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USB Gateway
Requirements
In order to install the USB Gateway you will need the following:
1. USB Gateway
2. USB cable
3. RJ11 cable
4. Telephone (regular telephone, cordless phone, DECT phone, …)
5. Telephone service (for conf call, 3 way calling and forwarding features)
6. Broadband internet service is recommended
7. PC with the following minimum specifications:
oPentium 400MHz or equivalent
oWindows 2000 or XP
oAvailable USB port (1.0, 1.1 or 2.0)
oSkype™ version 1.1.079 or higher (www.skype.com) must be installed
o128MB RAM
o10MB available hard disk space
oCD-ROM drive to install VoIP Agent from the supplied CD-ROM
Note that the USB Gateway must be connected directly to the PC USB port or to an
AC Powered USB hub. It CANNOT be installed on a bus powered USB hub.
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USB Gateway
USB Gateway Installation
DO NOT CONNECT THE USB GATEWAY TO
YOUR COMPUTER UNTIL INSTRUCTED TO DO
SO BY THE INSTALLATION WIZARD
The following instructions will guide you to through the process of installing the Personal
USB Gateway.
The installation procedure is to:
•Install Skype™ (step 1 below)
•Start the USB Gateway installation (step 2 below)
•Plug in the USB Gateway WHEN INSTRUCTED TO DO SO (step 2 below)
•Verify the installation is OK (step 3 below)
•Connect a telephone handset to the USB Gateway (step 4 below)
•Connect the USB Gateway to the wall jack (step 5 below). Note that this is
optional and only required for the forwarding and conferencing features.
•Use your USB Gateway to make and receive Skype™ calls
•Use the USB Gateway as an answering machine
The detailed instructions follow:
STEP 1: If Skype™ is not already installed on your computer, visit
http://www.skype.com and follow the instructions there to install Skype™. Verify that
Skype™ is working before installing the USB Gateway.
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USB Gateway
STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation
should start automatically. If not, open the installation folder on the CD-ROM and double
click on the setup.exe program as shown below.
You will see the following popup. Press Yes to proceed or No to cancel.
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USB Gateway
You will see the End User License Agreement. Click the “I have read …” checkbox and
press the I Agree button as shown below.
You will see the following progress bar below indicating that the installation is
proceeding.
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USB Gateway
Wait until you see the following popup and press the OK button.
Connect the USB cable to the USB Gateway USB port as shown below:
The other end of the USB cable must be connected to a USB port on your computer as
shown below,
or to an AC Powered USB hub.
The USB Gateway MUST not be connected to a bus powered USB
hub.
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USB Gateway
You will see the following Windows New Hardware Found Wizard.
Select Install the software automatically (Recommended) and press the Next button.
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