ATCOM Gateway AU-600 User manual

Personal USB VoIP Gateway
User’s Guide

USB Gateway
Contents
Contents .............................................................................................................................. 2
Welcome............................................................................................................................. 3
Package Contents................................................................................................................ 4
Requirements ...................................................................................................................... 5
USB Gateway Installation................................................................................................... 6
Enabling USB GATEWAY.............................................................................................. 18
USB GATEWAY States................................................................................................... 20
USB Gateway LEDs......................................................................................................... 20
Testing USB Gateway....................................................................................................... 21
Making and Receiving Calls............................................................................................. 24
Setting Skype Speed Dial.............................................................................................. 26
Switching Between VoIP and Regular Calls.................................................................... 28
3 way Conference Call Between VoIP and Regular Calls................................................ 28
Forwarding Calls............................................................................................................... 29
Answering Machine (PSTN & VoIP) Support ................................................................. 31
Toll Bypass ....................................................................................................................... 32
Forward PSTN call to Skype ........................................................................................ 33
Forward Skype call to PSTN ........................................................................................ 34
Manage Skype Voice mail................................................................................................ 35
Record............................................................................................................................... 36
Changing the Default Settings.......................................................................................... 37
Disabling USB Gateway................................................................................................... 39
Uninstall............................................................................................................................ 40
Installing a New Version .................................................................................................. 41
Troubleshooting................................................................................................................ 42
Common Fix ................................................................................................................. 42
Wrong Device Installed ................................................................................................ 43
USB Gateway does not appear to be responding to incoming calls............................. 43
Cannot hear dial-tone when I pick up the handset connected to the USB Gateway..... 43
Cannot hear the Skype™ call in telephone handset...................................................... 44
Call Forwarding is not working properly...................................................................... 45
USB port power surge................................................................................................... 45
Appendix A – IVR Flow Chart......................................................................................... 46
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Welcome
The Personal VoIP Gateway is an exciting new device that let’s you make and receive
Skype™ calls using your standard telephone handset.
After you follow the simple installation you will be able to do the following:
•Continue to make and receive regular calls as you normally do
•Make and receive Skype™ calls using your standard telephone
•Forward Skype™ calls to your mobile phone
•Make Skype™ calls from your mobile phone even when you are away from your
computer
•Switch between a Skype™ call and a regular phone call
•Make 3-way conference call between PSTN and Skype™
•Manage Skype™ voice mail in regular phone
•Record
•Answering Machine
Please view the readme.txt that is installed with the VoIP Agent. It lists any known issues
that may exist.
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Package Contents
The Personal VoIP Gateway package includes the following (note that your particular
hardware and cables may look slightly different than shown below).
1. Personal VoIP Gateway
2. USB Cable
3. Telephone Cable
4. CD-ROM-DRIVER
5. User’s Manual in CD
6. Quick Start Guide in CD
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Requirements
In order to install the USB Gateway you will need the following:
1. USB Gateway
2. USB cable
3. RJ11 cable
4. Telephone (regular telephone, cordless phone, DECT phone, …)
5. Telephone service (for conf call, 3 way calling and forwarding features)
6. Broadband internet service is recommended
7. PC with the following minimum specifications:
oPentium 400MHz or equivalent
oWindows 2000 or XP
oAvailable USB port (1.0, 1.1 or 2.0)
oSkype™ version 1.1.079 or higher (www.skype.com) must be installed
o128MB RAM
o10MB available hard disk space
oCD-ROM drive to install VoIP Agent from the supplied CD-ROM
Note that the USB Gateway must be connected directly to the PC USB port or to an
AC Powered USB hub. It CANNOT be installed on a bus powered USB hub.
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USB Gateway Installation
DO NOT CONNECT THE USB GATEWAY TO
YOUR COMPUTER UNTIL INSTRUCTED TO DO
SO BY THE INSTALLATION WIZARD
The following instructions will guide you to through the process of installing the Personal
USB Gateway.
The installation procedure is to:
•Install Skype™ (step 1 below)
•Start the USB Gateway installation (step 2 below)
•Plug in the USB Gateway WHEN INSTRUCTED TO DO SO (step 2 below)
•Verify the installation is OK (step 3 below)
•Connect a telephone handset to the USB Gateway (step 4 below)
•Connect the USB Gateway to the wall jack (step 5 below). Note that this is
optional and only required for the forwarding and conferencing features.
•Use your USB Gateway to make and receive Skype™ calls
•Use the USB Gateway as an answering machine
The detailed instructions follow:
STEP 1: If Skype™ is not already installed on your computer, visit
http://www.skype.com and follow the instructions there to install Skype™. Verify that
Skype™ is working before installing the USB Gateway.
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STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation
should start automatically. If not, open the installation folder on the CD-ROM and double
click on the setup.exe program as shown below.
You will see the following popup. Press Yes to proceed or No to cancel.
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You will see the End User License Agreement. Click the “I have read …” checkbox and
press the I Agree button as shown below.
You will see the following progress bar below indicating that the installation is
proceeding.
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USB Gateway
Wait until you see the following popup and press the OK button.
Connect the USB cable to the USB Gateway USB port as shown below:
The other end of the USB cable must be connected to a USB port on your computer as
shown below,
or to an AC Powered USB hub.
The USB Gateway MUST not be connected to a bus powered USB
hub.
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You will see the following Windows New Hardware Found Wizard.
Select Install the software automatically (Recommended) and press the Next button.
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The installation will continue and you will see the following screen.
When you see the following screen, press the Finish button.
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Then you will see the following Windows New Hardware Found Wizard screen.
Select Install the software automatically (Recommended) and press the Next button.
The installation will continue and you will see the following screen.
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When you see the following screen, press the Continue Anyway button.
When you will see the following screen, select the option, “allow this program to use
Skype” and press the OK button.
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When you see the following screen, press the Finish button.
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STEP 3: When the installation completes you should see the following message appear
near your system tray and a new telephone icon (circled in red below) in your system tray
as shown below.
The telephone icon indicates that the VoIP Agent is installed and running and that you
can start making calls via Skype™ and the USB Gateway.
You will see a new program group named USB VOIP PERSIONAL GATEWAY,
accessed from the Start button -> All Programs as shown below.
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STEP 4: Connect a standard telephone handset to the USB GATEWAY phone jack
using a telephone cable as shown below
STEP 5: Connect a telephone cable between the USB GATEWAY line jack and a wall
jack as shown below. Note that this is only required for making regular phone calls or for
forwarding Skype calls to your mobile (or other off-site) phone or for toll bypass
applications.
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You final configuration should resemble the following.
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Enabling USB GATEWAY
In order to use USB GATEWAY and it’s features, (1) the USB Gateway must be plugged
into the PC, (2) a telephone handset must be plugged into the USB Gateway, (3) the USB
Gateway must be connected to the telephone wall jack1and (4) the VOIP agent must be
running (see green telephone in the Windows System Tray).
(note 1 – this is only required for making regular phone calls or for forwarding Skype
calls to your mobile (or other off-site) phone or for toll bypass applications)
If the VOIP Agent is not running (i.e. no green telephone in the system tray), make sure
the USB Gateway is connected to the PC and start the VoIP Agent as shown below (Start
-> All Programs -> USB VoIP Persional Gateway -> VoIP Agent):
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You may see the following screen, select the option, “allow this program to use Skype”
and press the OK button.
You should now see the VOIP agent in the Windows System Tray as shown below.
You are now ready to use the USB Gateway.
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USB GATEWAY States
When the USB Gateway is installed and the software is installed properly, then you will
see a green phone in the system tray as shown below.
If the VoIP agent is running and the USB Gateway is removed or Skype is not running,
then the telephone will be red as shown below.
During an incoming or outgoing Skype call, the telephone handset will jiggle as shown
below, indicating an VoIP call is being initiated.
When the VoIP agent is not running, there is no phone in the system tray.
USB Gateway LEDs
The USB Gateway typically has 3 LEDs as illustrated below. Note that the colors or
number of LEDs on your USB Gateway may be different.
POWER
PSTN
VoIP
•When the USB Gateway is installed and the software is installed properly, then
the power LED will be lit red indicating the USB Gateway is receiving power.
•The PSTN LED indicates a PSTN call
•The VoIP LED indicates a VoIP call
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