Atlantic broadband TIVO User manual

Your Atlantic Broadband User Guide
Welcome/Managing Your Account.................................1
TiVo Voice Remote Control .............................................2
Say Hello to a Completely New TiVo Experience .............4
Watch TV Online ....................................................... 11
The TiVo Whole Home Solution ................................... 12
Your Internet Service................................................... 13
Your Phone Service..................................................... 18

Welcome to Atlantic Broadband!
Atlantic Broadband Account Number
16 digit # that can be found on your monthly bill: _________________________________________
Online Account Management atlanticbb.com/my-services
View and pay your bill online plus much more. You must use your Atlantic Broadband account number
to sign up. At that time, you can select your own username and password.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
Atlantic Broadband Internet Service
Email
You can get an atlanticbb.net email address when you sign up for Internet service or call us anytime
to set up a new email. NOTE: This username and password can also be used to watch TV online.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
If you forget your email password or want to set up a secondary email address, go to emailtools.atlanticbb.net.
WiFi
The initial network name and password can be found on the back or side panel of your
Atlantic Broadband wireless gateway. You can change this information if you wish.
In-home WiFi network name: __________________________________________________________
In-home WiFi network password: _______________________________________________________
Atlantic Broadband TV with TiVo Service
Our technician will provide this information when setting up your service.
Username: __________________________________________________________________________
Media Access Key: ___________________________________________________________________
DVR TSN #______________________—______________________ —_________________________
(Find on back panel of your TiVo)
Mini TSN # _____________________—______________________ —_________________________
Mini TSN # _____________________—______________________ —_________________________
Atlantic Broadband Phone Service phonemanager.atlanticbb.net
Check your Voicemail online and review detailed call information with our Online Phone Manager. To set up,
use your Atlantic Broadband account number and passcode (CPNI), both found on your monthly bill statement.
Account password (CPNI password): ____________________________________________________
Voicemail password (last 4 digits of phone #): ____________________________________________
Have questions? We’re here to help.
Call us 24 hours a day, 7 days a week or check out our online support pages.
atlanticbb.com/support 888-536-9600
Guide takes you
to the on-screen
program guide.
Press Record to
record the show you’re
watching, or to set up a
recording for a show
selected in the guide.
Press On Demand
to go directly to Atlantic
Broadband On Demand.
The A, B, C buttons
set options and sort
and filter views. Look
for on-screen tips.
Replay repeats the
last 8 seconds of the
show. Press and hold to
jump to the beginning
of a show.
Use the Arrow
buttons to navigate the
TiVo menus. In live TV
or recordings, the
arrow buttons reveal
QuickView panels.
Press and hold the
Voice button to issue
voice commands.
Use the Thumbs Up
and Thumbs Down
buttons to rate shows to
influence which shows
get recorded as TiVo
Suggestions.
Live TV takes you to
Live TV.
On Demand &
DVR Controls
You can Play, Fast
Forward, Slow,
Rewind and Pause.
Advance moves
forward in 30 second
increments; press and
hold to jump to the
end of the show.
Press the Netix
button to launch the
Netflix app.
Enter/Last returns
to the last channel
viewed.
Clear lets you
quickly delete shows
The TiVo Button takes you to the Home screen.
1

Welcome to Atlantic Broadband!
Atlantic Broadband Account Number
16 digit # that can be found on your monthly bill: _________________________________________
Online Account Management atlanticbb.com/my-services
View and pay your bill online plus much more. You must use your Atlantic Broadband account number
to sign up. At that time, you can select your own username and password.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
Atlantic Broadband Internet Service
Email
You can get an atlanticbb.net email address when you sign up for Internet service or call us anytime
to set up a new email. NOTE: This username and password can also be used to watch TV online.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
If you forget your email password or want to set up a secondary email address, go to emailtools.atlanticbb.net.
WiFi
The initial network name and password can be found on the back or side panel of your
Atlantic Broadband wireless gateway. You can change this information if you wish.
In-home WiFi network name: __________________________________________________________
In-home WiFi network password: _______________________________________________________
Atlantic Broadband TV with TiVo Service
Our technician will provide this information when setting up your service.
Username: __________________________________________________________________________
Media Access Key: ___________________________________________________________________
DVR TSN #______________________—______________________ —_________________________
(Find on back panel of your TiVo)
Mini TSN # _____________________—______________________ —_________________________
Mini TSN # _____________________—______________________ —_________________________
Atlantic Broadband Phone Service phonemanager.atlanticbb.net
Check your Voicemail online and review detailed call information with our Online Phone Manager. To set up,
use your Atlantic Broadband account number and passcode (CPNI), both found on your monthly bill statement.
Account password (CPNI password): ____________________________________________________
Voicemail password (last 4 digits of phone #): ____________________________________________
Have questions? We’re here to help.
Call us 24 hours a day, 7 days a week or check out our online support pages.
atlanticbb.com/support 888-536-9600
Guide takes you
to the on-screen
program guide.
Press Record to
record the show you’re
watching, or to set up a
recording for a show
selected in the guide.
Press On Demand
to go directly to Atlantic
Broadband On Demand.
The A, B, C buttons
set options and sort
and filter views. Look
for on-screen tips.
Replay repeats the
last 8 seconds of the
show. Press and hold to
jump to the beginning
of a show.
Use the Arrow
buttons to navigate the
TiVo menus. In live TV
or recordings, the
arrow buttons reveal
QuickView panels.
Press and hold the
Voice button to issue
voice commands.
Use the Thumbs Up
and Thumbs Down
buttons to rate shows to
influence which shows
get recorded as TiVo
Suggestions.
Live TV takes you to
Live TV.
On Demand &
DVR Controls
You can Play, Fast
Forward, Slow,
Rewind and Pause.
Advance moves
forward in 30 second
increments; press and
hold to jump to the
end of the show.
Press the Netix
button to launch the
Netflix app.
Enter/Last returns
to the last channel
viewed.
Clear lets you
quickly delete shows
The TiVo Button takes you to the Home screen.
Your remote may vary slightly from the one pictured here, but the basic functions should remain the
same. Some features may not be available in all areas.
2

Say Hello to a Completely
New TiVo Experience
Only Atlantic Broadband’s TiVo experience instantly gives you total control of the
TV programming you love, and much more! The TiVo digital video recorder (DVR)
also connects to the Internet and gives you access to an entire universe of On
Demand movies, TV shows, and web videos (and you can stream shows from your
TiVo DVR to every room in your home!).
- With 6 tuners and 150 hours of HD recording capacity (enough for 300
episodes of “Modern Family”), you can say good-bye to recording conicts!
- Press on your TiVo remote control to get to the Home screen, the starting
point for all of TiVo’s amazing features.
Welcome to the Home screen
The Home screen is the starting point for just about everything you do with your TiVo
box. From the Home screen, you can easily access popular destinations in the TiVo
experience, get personalized recommendations from the SmartBar and What to
Watch, and watch/control the currently playing show.
To get to the Home screen from live TV or any TiVo screen, just press on your remote
control. Home screen menu items across the middle of the screen take you to commonly
used screens in the TiVo experience. Use and on your remote control to move between
menu items, and press to choose one. Use to go back to the previous screen.
Ask For What You Want:
TiVo Voice Control
The TiVo voice remote is the only remote that lets you speak in natural language and
gives you the ability to narrow your search results as you go. Search for shows, tune to
a channel, ask for recommendations...all you have to do is say it.
To issue a voice command, press and hold and speak naturally into the remote.
You can say things like “Watch Modern Family,” or “Launch Netix,” or “Find some
action movies.”
3

Say Hello to a Completely
New TiVo Experience
Only Atlantic Broadband’s TiVo experience instantly gives you total control of the
TV programming you love, and much more! The TiVo digital video recorder (DVR)
also connects to the Internet and gives you access to an entire universe of On
Demand movies, TV shows, and web videos (and you can stream shows from your
TiVo DVR to every room in your home!).
- With 6 tuners and 150 hours of HD recording capacity (enough for 300
episodes of “Modern Family”), you can say good-bye to recording conicts!
- Press on your TiVo remote control to get to the Home screen, the starting
point for all of TiVo’s amazing features.
Welcome to the Home screen
The Home screen is the starting point for just about everything you do with your TiVo
box. From the Home screen, you can easily access popular destinations in the TiVo
experience, get personalized recommendations from the SmartBar and What to
Watch, and watch/control the currently playing show.
To get to the Home screen from live TV or any TiVo screen, just press on your remote
control. Home screen menu items across the middle of the screen take you to commonly
used screens in the TiVo experience. Use and on your remote control to move between
menu items, and press to choose one. Use to go back to the previous screen.
4

What To Watch
- What to Watch lets you browse shows available to stream, watch live,
bookmark, or record. From the Home screen, select What to Watch
or press .
- Top-level categories include On TV Today,Sports,Movies, and more.
Each category also includes more specic subcategories to help you nd
exactly what you are looking for. For example, from the Movies strip, select
View All to see subcategories like New Releases,Movies on Your Premium
Channels,Action, and Comedy.
-Note: While viewing a strip, press to move to the View All or More tile
at the beginning of the strip, then press to see subcategories.
Search
In addition to using your Voice Remote for searching, you can also search by show
title, episode title, show description, or person name (actor, director, etc.). The TiVo
service searches upcoming TV shows and movies, streaming videos (from sources
like Netix, HBO GO, and more), and Atlantic Broadband On Demand all at the
same time. You can even search for a particular channel by its network name or call
sign (e.g., NBC or ESPN).
1. From the Home screen, select Search or press on your remote.
2. Use the letter grid to spell out the title, person, or word you are looking for.
Press the arrow buttons to move around, and then press on each letter
you want. As you select letters, a list of possible matches sorted by popularity
appears on the right. For example, if you enter the letters HOW, you might see
matches for the TV show “How I Met Your Mother,” the Atlantic Broadband
On Demand movie “How to Lose a Guy in Ten Days,” and the director Ron
Howard. Results are sorted by popularity, with better matches higher in the list.
3. Keep selecting letters until you see what you are searching for. If you make a
mistake, you can press to erase everything or to erase one letter at a
time. Insert a space by pressing .
4. Use to highlight the show or person name.
5. Press to view details, set up a recording or OnePass, or bookmark the
show. See Series,Movie,&Episode screens for more info.
The SmartBar – Ready when you are
The SmartBar, located at the bottom of the Home screen, predicts shows to watch
based on what your household usually watches at a particular time or day. For
example, if you normally watch the previous night’s late-night talk show the next
morning, you will see it in the SmartBar when you wake up. If the kids tend to watch
shows while dinner is cooking, those shows will be waiting in the SmartBar at that
time each day.
My Shows
Takes you straight to your
recorded and streaming videos;
all ready to watch instantly, no
matter if they are TV recordings,
on demand shows, or streaming
from apps like Netix or HBO GO.
Search
Searches by title, actor
name, or keyword — across
TV, video on demand, and
popular streaming apps
all at once.
Apps
Lets you access your
favorite streaming and
music apps directly.
What to Watch
Lets you browse shows
available to stream,
watch live, bookmark,
or record, divided into
popular categories.
My Shows
- The My Shows list contains all of your recordings, plus links to your streaming
videos from video on demand or apps like Netix, HBO GO, and more. To get
to the My Shows list from the Home screen, just press , select My Shows, or
press on your remote control. To get to My Shows from any other menu
screen or from live TV, just press twice.
- By default, My Shows is sorted by date, with newly added or recorded
shows and movies listed rst. You can also choose to sort My Shows by name
(alphabetically). Press to change the sorting method.
5

What To Watch
- What to Watch lets you browse shows available to stream, watch live,
bookmark, or record. From the Home screen, select What to Watch
or press .
- Top-level categories include On TV Today,Sports,Movies, and more.
Each category also includes more specic subcategories to help you nd
exactly what you are looking for. For example, from the Movies strip, select
View All to see subcategories like New Releases,Movies on Your Premium
Channels,Action, and Comedy.
-Note: While viewing a strip, press to move to the View All or More tile
at the beginning of the strip, then press to see subcategories.
Search
In addition to using your Voice Remote for searching, you can also search by show
title, episode title, show description, or person name (actor, director, etc.). The TiVo
service searches upcoming TV shows and movies, streaming videos (from sources
like Netix, HBO GO, and more), and Atlantic Broadband On Demand all at the
same time. You can even search for a particular channel by its network name or call
sign (e.g., NBC or ESPN).
1. From the Home screen, select Search or press on your remote.
2. Use the letter grid to spell out the title, person, or word you are looking for.
Press the arrow buttons to move around, and then press on each letter
you want. As you select letters, a list of possible matches sorted by popularity
appears on the right. For example, if you enter the letters HOW, you might see
matches for the TV show “How I Met Your Mother,” the Atlantic Broadband
On Demand movie “How to Lose a Guy in Ten Days,” and the director Ron
Howard. Results are sorted by popularity, with better matches higher in the list.
3. Keep selecting letters until you see what you are searching for. If you make a
mistake, you can press to erase everything or to erase one letter at a
time. Insert a space by pressing .
4. Use to highlight the show or person name.
5. Press to view details, set up a recording or OnePass, or bookmark the
show. See Series,Movie,&Episode screens for more info.
The SmartBar – Ready when you are
The SmartBar, located at the bottom of the Home screen, predicts shows to watch
based on what your household usually watches at a particular time or day. For
example, if you normally watch the previous night’s late-night talk show the next
morning, you will see it in the SmartBar when you wake up. If the kids tend to watch
shows while dinner is cooking, those shows will be waiting in the SmartBar at that
time each day.
Apps
Lets you access your
favorite streaming and
music apps directly.
My Shows
- The My Shows list contains all of your recordings, plus links to your streaming
videos from video on demand or apps like Netix, HBO GO, and more. To get
to the My Shows list from the Home screen, just press , select My Shows, or
press on your remote control. To get to My Shows from any other menu
screen or from live TV, just press twice.
- By default, My Shows is sorted by date, with newly added or recorded
shows and movies listed rst. You can also choose to sort My Shows by name
(alphabetically). Press to change the sorting method.
6

It’s not fast-forward, it’s QuickMode™
QuickMode lets you watch a show 30% faster, while also letting you hear what
everyone is saying! No chipmunks allowed.
QuickMode is available while you are watching a recorded show, or if you are
“behind” live TV (for instance, if you have rewound a show that is airing live).
Just press to bring up the status bar, and then to start QuickMode.
Press and again to watch at normal speed.
Never miss a thing
While you are watching live TV or a recorded show, QuickView lets you see what else
is playing now or coming up without missing the action on the show you are watching.
It is easy: press to see a mini guide; to display the SmartBar; to bring up
your favorite channels; and to look at what is playing on other tuners.
OnePass™ - Your ticket to
limitless entertainment
OnePass gathers every episode of a
series available anywhere and adds
them all right to your My Shows list.
Now you can watch a series from
beginning to end, or start on any
episode or season you want.
If it is not available on TV or Atlantic
Broadband On Demand, OnePass
lls in the gaps with episodes from
providers like Netix and more.
To create OnePass, nd a show you
want to watch, and then choose
Create OnePass.
Seek and you shall find
The TiVo experience brings you fully integrated search. It instantly scans across all
TV programming, the Atlantic Broadband On Demand catalog, and your selected
video apps to nd exactly what you want. It’s like an entertainment search engine
presenting you with a list of great options. There’s almost nothing you can’t start
watching in seconds.
UP: One-line guide
DOWN: SmartBar
7

It’s not fast-forward, it’s QuickMode™
QuickMode lets you watch a show 30% faster, while also letting you hear what
everyone is saying! No chipmunks allowed.
QuickMode is available while you are watching a recorded show, or if you are
“behind” live TV (for instance, if you have rewound a show that is airing live).
Just press to bring up the status bar, and then to start QuickMode.
Press and again to watch at normal speed.
Never miss a thing
While you are watching live TV or a recorded show, QuickView lets you see what else
is playing now or coming up without missing the action on the show you are watching.
It is easy: press to see a mini guide; to display the SmartBar; to bring up
your favorite channels; and to look at what is playing on other tuners.
OnePass™ - Your ticket to
limitless entertainment
OnePass gathers every episode of a
series available anywhere and adds
them all right to your My Shows list.
Now you can watch a series from
beginning to end, or start on any
episode or season you want.
If it is not available on TV or Atlantic
Broadband On Demand, OnePass
lls in the gaps with episodes from
providers like Netix and more.
To create OnePass, nd a show you
want to watch, and then choose
Create OnePass.
Seek and you shall find
The TiVo experience brings you fully integrated search. It instantly scans across all
TV programming, the Atlantic Broadband On Demand catalog, and your selected
video apps to nd exactly what you want. It’s like an entertainment search engine
presenting you with a list of great options. There’s almost nothing you can’t start
watching in seconds.
UP: One-line guide
DOWN: SmartBar
LEFT: Favorite channels
RIGHT: Tuners
8

Access your favorite apps
right on your TV
Press and get access to apps like Netix, HBO GO and EPIX.
Watch thousands of TV shows and movies,
award-winning Netix originals and access
a special section just for kids right on your TV
set. Customers must have a streaming Netix
membership in order to enjoy this service.
With HBO GO content integrated into TiVo
Search and TiVo’s OnePass®selections, you
can access an even more comprehensive
catalog faster than ever. Watch the big
premieres the moment they air.
With the EPIX app you will have streaming
access to EPIX original series and
documentaries along with more than 2,000
Hollywood movie titles, music, comedy
events and more all available on demand!
All trademarks are the property of their respective owners.
9

Access your favorite apps
right on your TV
Press and get access to apps like Netix, HBO GO and EPIX.
With HBO GO content integrated into TiVo
Search and TiVo’s OnePass®selections, you
can access an even more comprehensive
catalog faster than ever. Watch the big
premieres the moment they air.
All trademarks are the property of their respective owners.
Using the Atlantic Broadband TV
Online App
Introducing the Atlantic Broadband TV Online App
Using the Atlantic Broadband TV Online App, ABB customers with TiVo
can watch live TV, DVR recordings, On Demand shows and movies on
any device in-home.
Key Features Include
• What to Watch: Personalized recommendations for what to watch or
record.
• Integrated Search: Search the Atlantic Broadband TV Online App for
your favorite shows and movies available on streaming services like
Netix & HBO Go. Then link directly to watch!
• On Demand: Watch shows & movies on ABB On Demand on your
mobile devices.
• Remote DVR Scheduling: Schedule DVR recordings on a mobile
device from anywhere.
• Download-to-Go: Download shows from your DVR and watch them
anywhere, even without an internet connection.
Getting Started
You will need your Atlantic Broadband email address and password to
log in. If you don’t have an email or have forgotten your password, please
contact Atlantic Broadband Customer Care at 888-536-9600.
Downloading the App
To download Atlantic Broadband TV Online apps, go to the App Store or
the Google Play Store and search for Atlantic Broadband.
10

The TiVo Whole Home Solution
The TiVo Whole Home Solution delivers TV plus streaming video services, like
Netix and YouTube, to just about anywhere in your home!
A TiVo Mini lets you stream shows from your TiVo DVR to another TV location
in your home.
Alternatively, you can stream shows from your TiVo DVR to your mobile devices,
and quickly download shows to your mobile device for viewing when you are
away from your home network.
Watch TV Online
With Atlantic Broadband, you can enjoy thousands of your favorite shows
and movies wherever you are. If you can get online, you can watch great TV.
Simply go to tvonline.atlanticbb.net and enter your
Atlantic Broadband email address and password.
Don’t have an email address? Contact Atlantic Broadband at
888-536-9600. If you’ve forgotten your password, please visit
emailtools.atlanticbb.net/passwordReset.
Remember, you can enjoy any available channel provided the
channel is included in your Atlantic Broadband TV service.
11

Stream to Tablets
The TiVo Whole Home Solution
The TiVo Whole Home Solution delivers TV plus streaming video services, like
Netix and YouTube, to just about anywhere in your home!
A TiVo Mini lets you stream shows from your TiVo DVR to another TV location
in your home.
Alternatively, you can stream shows from your TiVo DVR to your mobile devices,
and quickly download shows to your mobile device for viewing when you are
away from your home network.
Get the same TiVo experience that you enjoy
in your living room, in every room! Mini lets you access
all of your recordings plus streaming content on additional TVs.
And the TiVo app gives you your shows to go.
TiVo DVR
MoCA Router
TiVo Mini Mi4 box
MoCA Router
12

3. Congure your router for a broadband connection.
a. If your router requires a set up prior to use, follow the instructions in
the router’s manual or installation CD.
b. Choose Automatic Conguration or DHCP for the connection type.
Your router will be congured to receive connection information
automatically from Atlantic Broadband.
4. Power cycle your modem and router.
a. Unplug the router’s power cable.
b. Unplug the modem’s power cable and wait for 30 seconds. If you
have Atlantic Broadband Phone service, you must reset the phone
modem. Use a paper clip to reboot the eMTA recessed button on
the back of the modem.
c. Plug in the modem’s power cable and wait for the lights to stop ashing.
d. Plug in the router’s power cable and wait 20 seconds.
Equipment setup for Internet
Modem
Computer
Ethernet
Cable Input
Power
IN
(Surge protector
recommended)
Your Internet Service
Getting connected
Home networking
To congure a router with an Atlantic Broadband connection, follow the
instructions below.
Router
Modem
Computer
Internet Ethernet
IN
Configuring your router
1. Turn off your modem.
Unplug your cable modem. This will prepare the modem to connect a
new device.
2. Connect your modem, router and computer together.
Once your modem is unplugged, connect the modem to the router’s
Internet (or WAN) port and connect your computer to any Ethernet
port on the router.
13

3. Congure your router for a broadband connection.
a. If your router requires a set up prior to use, follow the instructions in
the router’s manual or installation CD.
b. Choose Automatic Conguration or DHCP for the connection type.
Your router will be congured to receive connection information
automatically from Atlantic Broadband.
4. Power cycle your modem and router.
a. Unplug the router’s power cable.
b. Unplug the modem’s power cable and wait for 30 seconds. If you
have Atlantic Broadband Phone service, you must reset the phone
modem. Use a paper clip to reboot the eMTA recessed button on
the back of the modem.
c. Plug in the modem’s power cable and wait for the lights to stop ashing.
d. Plug in the router’s power cable and wait 20 seconds.
Equipment setup for Internet
Modem
Computer
Ethernet
Cable Input
Power
IN
(Surge protector
recommended)
14

Equipment setup for Internet and TV
IN
Modem
Splitter
Cable box/ TV Computer
Cable
Cable
Cable
Power
(Surge protector recommended)
Ethernet
Getting the most from your Internet service
- A high-speed connection from Atlantic Broadband, plus our Wireless Home
Networking Service lets you do more with all your devices.
- Our wireless router is the latest and greatest in wireless technology, and
supports devices in your household online, from your computer and tablet to
your gaming system and smartphones.
How to connect your devices to your in-home WiFi network
1. Find your network name (SSID) and
default password/Pre-Shared Key on
the back or side panel of your Atlantic
Broadband Wireless Gateway.
2. From each of your wireless devices, select your network name (SSID) from
the list of available networks in your device WiFi settings, and use the default
password/Pre-Shared Key to sign in.
Managing your email
When you purchased your Internet service, you would have been given an option
to set up your primary email address. If you did not set up a primary email account,
you will need to contact our Customer Care team at 888-536-9600 prior to
creating a secondary email account.
To manage or create new secondary email accounts go to: emailtools.atlanticbb.net.
You will use the online tool to manage email account preferences and settings, create
additional email accounts or change your password.
Network Name (SSID): ARRIS-A652
Encrypt AES SEC Mode: WPA2-PSK
Pre-Shared Key: 42EB862540DBD403
2EB8625DBD40
WPS PIN: 75383916
75383916
Using Atlantic Broadband webmail
The webmail feature lets you check your email and manage your email settings from
any computer with a web browser at: atlanticbb.net
1. Click on Email and you will be taken automatically to your webmail inbox.
2. Click on any message to see the full message.
3. From your inbox, you can manage your email settings by clicking the
Options tab at the top of the page. In the Options menu, you may perform
tasks such as creating an email signature, setting a vacation message,
auto-forwarding email or changing your password.
4. If you change your password, you will be required to re-login to the
Home Page and you must enter your new password.
How to maximize your WiFi
network performance
Signal strength is critical in the performance of any WiFi network. You can expect
maximum speeds from a hardwired device at the closest location to the modem or router.
Reduce interference
Cordless phones, baby monitors, microwaves, wireless game controllers
and other appliances can interfere with your signal.
Avoid physical barriers
- The physical matter between your router and wireless device is more of a
relevant factor than you may think.
- Avoid using your device near brick, steel framing or concrete walls,
which can absorb the WiFi signals.
- Placing the router higher up and in the open could make a difference
to your wireless signal.
Out-of-date hardware/drivers
The type of hardware you use, the age of the device, the operating system, the web
browser, and the other applications running on your device all affect upload and
download speeds. When you perform network speed tests, be sure that your device
is wired to the network and that no other applications are running. Even running an
email application in the background can affect your test results.
15

Equipment setup for Internet and TV
IN
Modem
Splitter
Cable box/ TV Computer
Cable
Cable
Cable
Power
(Surge protector recommended)
Ethernet
Getting the most from your Internet service
- A high-speed connection from Atlantic Broadband, plus our Wireless Home
Networking Service lets you do more with all your devices.
- Our wireless router is the latest and greatest in wireless technology, and
supports devices in your household online, from your computer and tablet to
your gaming system and smartphones.
How to connect your devices to your in-home WiFi network
1. Find your network name (SSID) and
default password/Pre-Shared Key on
the back or side panel of your Atlantic
Broadband Wireless Gateway.
2. From each of your wireless devices, select your network name (SSID) from
the list of available networks in your device WiFi settings, and use the default
password/Pre-Shared Key to sign in.
Managing your email
When you purchased your Internet service, you would have been given an option
to set up your primary email address. If you did not set up a primary email account,
you will need to contact our Customer Care team at 888-536-9600 prior to
creating a secondary email account.
To manage or create new secondary email accounts go to: emailtools.atlanticbb.net.
You will use the online tool to manage email account preferences and settings, create
additional email accounts or change your password.
Using Atlantic Broadband webmail
The webmail feature lets you check your email and manage your email settings from
any computer with a web browser at: atlanticbb.net
1. Click on Email and you will be taken automatically to your webmail inbox.
2. Click on any message to see the full message.
3. From your inbox, you can manage your email settings by clicking the
Options tab at the top of the page. In the Options menu, you may perform
tasks such as creating an email signature, setting a vacation message,
auto-forwarding email or changing your password.
4. If you change your password, you will be required to re-login to the
Home Page and you must enter your new password.
How to maximize your WiFi
network performance
Signal strength is critical in the performance of any WiFi network. You can expect
maximum speeds from a hardwired device at the closest location to the modem or router.
Reduce interference
Cordless phones, baby monitors, microwaves, wireless game controllers
and other appliances can interfere with your signal.
Avoid physical barriers
- The physical matter between your router and wireless device is more of a
relevant factor than you may think.
- Avoid using your device near brick, steel framing or concrete walls,
which can absorb the WiFi signals.
- Placing the router higher up and in the open could make a difference
to your wireless signal.
Out-of-date hardware/drivers
The type of hardware you use, the age of the device, the operating system, the web
browser, and the other applications running on your device all affect upload and
download speeds. When you perform network speed tests, be sure that your device
is wired to the network and that no other applications are running. Even running an
email application in the background can affect your test results.
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Your Phone Service
Talk more for less
- With Unlimited Phone service from Atlantic Broadband you can enjoy more
ways to stay connected with friends and family.
- Talk as much as you want with unlimited nationwide calling and popular calling
features like free Voicemail with online access, Caller ID, Call Waiting and more.
- Learn more at atlanticbb.com/support/phone.
*Voicemail included with Unlimited Phone service, optional for Local Phone service.
Phone features
Your device matters
iPhones, iPads, notebooks and Android devices often work with the latest networking
standards. Depending on the age of your devices, they may not be compatible.
However, if your devices are more than three years old, you may be able to switch
to the newer standards to ensure stronger signals and faster speeds.
Understanding your modem
If your modem isn’t working, try these troubleshooting measures:
1. Check your cable TV service and power. If there’s a cable or power outage,
neither your TV nor the Internet connection will work.
2. Check all of your cable connections. If your coaxial, Ethernet, or USB
connections are loose, you may not be able to send or receive data.
3. If you have a cable modem ONLY (no router), reset the modem by
unplugging the power to the modem. Wait 60 seconds and plug it back in.
4. If you have both a modem and a router, unplug the power from both.
Wait 60 seconds, and then plug in the power to the modem. Wait 2 minutes
and then plug the power back into the router.
5. Reboot your computer. Many computer problems are resolved by shutting
down and restarting your computer.
6. If you have a surge protector, make sure it is plugged in to an active power
outlet and that it doesn’t need to be reset or replaced.
Need additional help?
Go to atlanticbb.com/support/internet for more information.
Power Light
DS (downstream) Light
US (upstream) Light
Online Light
Link Light
Lights 1-4 If your system is functioning
properly these lights will be solid green.
They will flash if your modem is reset or
if there is a problem.
Link Light This light will be solid green
when a device is connected. It will flash
if the device is in use.
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Your Phone Service
Talk more for less
- With Unlimited Phone service from Atlantic Broadband you can enjoy more
ways to stay connected with friends and family.
- Talk as much as you want with unlimited nationwide calling and popular calling
features like free Voicemail with online access, Caller ID, Call Waiting and more.
- Learn more at atlanticbb.com/support/phone.
Calling Features To Activate/Access To Deactivate
Call Waiting Automatically activated unless
deactivated prior to call. *70
Call Forwarding *72 *73
Selective Call Forwarding *63 *83
Speed Dial *74 (digits 2–9)
*75 (digits 20–49)
*84 (digits 2–9)
*85 (digits 20–49)
Three-Way Calling Press the switchhook/ash button.
Dial 3rd participant. Once answered,
press the switchhook/ash button again.
Simply hang up to end Three-Way Call.
To just disconnect 3rd participant, press
the switchhook/ash button twice briey.
Automatic Callback *69
Redial Last Number *66, press 1
Do Not Disturb *53 *54
Caller ID Blocking *67 Automatically deactivated at end of call.
Voicemail* Simply dial *86 from your home to:
• Set up your Voicemail
• Create a personalized greeting
• Retrieve/save messages
• Suspend service to use personal answering machine
You can also listen to your Voicemail messages online
via our Online Phone Manager.
Online Phone Manager Online Phone Manager lets you quickly and easily:
• Manage Voicemail settings
• Manage your calling features
• View your call history
Simply go to phonemanager.atlanticbb.net.
Enter Username and Password.
*Voicemail included with Unlimited Phone service, optional for Local Phone service.
Phone features
Your device matters
iPhones, iPads, notebooks and Android devices often work with the latest networking
standards. Depending on the age of your devices, they may not be compatible.
However, if your devices are more than three years old, you may be able to switch
to the newer standards to ensure stronger signals and faster speeds.
If your modem isn’t working, try these troubleshooting measures:
1. Check your cable TV service and power. If there’s a cable or power outage,
neither your TV nor the Internet connection will work.
2. Check all of your cable connections. If your coaxial, Ethernet, or USB
connections are loose, you may not be able to send or receive data.
3. If you have a cable modem ONLY (no router), reset the modem by
unplugging the power to the modem. Wait 60 seconds and plug it back in.
4. If you have both a modem and a router, unplug the power from both.
Wait 60 seconds, and then plug in the power to the modem. Wait 2 minutes
and then plug the power back into the router.
5. Reboot your computer. Many computer problems are resolved by shutting
down and restarting your computer.
6. If you have a surge protector, make sure it is plugged in to an active power
outlet and that it doesn’t need to be reset or replaced.
Need additional help?
Go to atlanticbb.com/support/internet for more information.
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Voicemail Service
With Atlantic Broadband Voicemail service, you’ll never miss an important call,
whether you’re out of town or on the other line. You can listen to your Voicemail
through any computer connected to the Internet at: phonemanager.atlanticbb.net.
Check out Online Phone Manager on page 22.
Voicemail service features
- Listen to messages at home,
away from home or online
- Message playback controls (rewind/
fast forward)
- Send messages to other
Atlantic Broadband users
Notication via email
You can opt to get email notication of new Voicemail messages.
To set up this email notication, you must use our Online Phone Manager at:
phonemanager.atlanticbb.net.
Turning email notication on/off
1. Dial *86.
2. Follow prompts.
Using our Online Phone Manager
You can also use our Online Phone Manager to receive notication of new
Voicemails or to get copies of Voicemail messages via your email. For more
information, please go to Page 22.
Accessing your Voicemail
From home
1. Dial *86.
2. When prompted,
enter your PIN, and
then press #.
Remote Call Forwarding
Remote Call Forwarding (RCF) allows you to call into the designated 11-digit
access phone number from a phone other than your own to get to the remote call
forward system prompts.
In order to activate this feature you must set up your PIN:
1. From your registered phone, lift the receiver and wait for dial tone.
2. Dial *79.
3. Press 4and follow the system prompts.
To activate Remote Call Forward:
1. Lift the receiver from your registered phone and wait for dial tone.
2. Dial *39. The system plays an announcement to conrm that the feature is
enabled.
3. Hang up the phone.
To call forward calls from your remote phone:
1. Lift the receiver from your remote phone and wait for dial tone.
2. Dial the access number provided by your Atlantic Broadband service
provider.
3. Dial your 10-digit registered phone number. The system prompts you to
enter your 4-digit PIN.
4. Enter your 4-digit PIN and follow the system prompts to forward calls.
To disable the feature:
1. Lift the receiver from your registered phone and wait for dial tone.
2. Dial *59 to disable the ability to dial in remotely.
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