Atlantic broadband TIVO User manual

Your Atlantic Broadband User Guide
Welcome/Managing Your Account.................................1
TiVo Voice Remote Control .............................................2
Say Hello to a Completely New TiVo Experience .............4
Watch TV Online ....................................................... 11
The TiVo Whole Home Solution ................................... 12
Your Internet Service................................................... 13
Your Phone Service..................................................... 18

Welcome to Atlantic Broadband!
Atlantic Broadband Account Number
16 digit # that can be found on your monthly bill: _________________________________________
Online Account Management atlanticbb.com/my-services
View and pay your bill online plus much more. You must use your Atlantic Broadband account number
to sign up. At that time, you can select your own username and password.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
Atlantic Broadband Internet Service
Email
You can get an atlanticbb.net email address when you sign up for Internet service or call us anytime
to set up a new email. NOTE: This username and password can also be used to watch TV online.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
If you forget your email password or want to set up a secondary email address, go to emailtools.atlanticbb.net.
WiFi
The initial network name and password can be found on the back or side panel of your
Atlantic Broadband wireless gateway. You can change this information if you wish.
In-home WiFi network name: __________________________________________________________
In-home WiFi network password: _______________________________________________________
Atlantic Broadband TV with TiVo Service
Our technician will provide this information when setting up your service.
Username: __________________________________________________________________________
Media Access Key: ___________________________________________________________________
DVR TSN #______________________—______________________ —_________________________
(Find on back panel of your TiVo)
Mini TSN # _____________________—______________________ —_________________________
Mini TSN # _____________________—______________________ —_________________________
Atlantic Broadband Phone Service phonemanager.atlanticbb.net
Check your Voicemail online and review detailed call information with our Online Phone Manager. To set up,
use your Atlantic Broadband account number and passcode (CPNI), both found on your monthly bill statement.
Account password (CPNI password): ____________________________________________________
Voicemail password (last 4 digits of phone #): ____________________________________________
Have questions? We’re here to help.
Call us 24 hours a day, 7 days a week or check out our online support pages.
atlanticbb.com/support 888-536-9600
Guide takes you
to the on-screen
program guide.
Press Record to
record the show you’re
watching, or to set up a
recording for a show
selected in the guide.
Press On Demand
to go directly to Atlantic
Broadband On Demand.
The A, B, C buttons
set options and sort
and filter views. Look
for on-screen tips.
Replay repeats the
last 8 seconds of the
show. Press and hold to
jump to the beginning
of a show.
Use the Arrow
buttons to navigate the
TiVo menus. In live TV
or recordings, the
arrow buttons reveal
QuickView panels.
Press and hold the
Voice button to issue
voice commands.
Use the Thumbs Up
and Thumbs Down
buttons to rate shows to
influence which shows
get recorded as TiVo
Suggestions.
Live TV takes you to
Live TV.
On Demand &
DVR Controls
You can Play, Fast
Forward, Slow,
Rewind and Pause.
Advance moves
forward in 30 second
increments; press and
hold to jump to the
end of the show.
Press the Netix
button to launch the
Netflix app.
Enter/Last returns
to the last channel
viewed.
Clear lets you
quickly delete shows
The TiVo Button takes you to the Home screen.
1

Welcome to Atlantic Broadband!
Atlantic Broadband Account Number
16 digit # that can be found on your monthly bill: _________________________________________
Online Account Management atlanticbb.com/my-services
View and pay your bill online plus much more. You must use your Atlantic Broadband account number
to sign up. At that time, you can select your own username and password.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
Atlantic Broadband Internet Service
Email
You can get an atlanticbb.net email address when you sign up for Internet service or call us anytime
to set up a new email. NOTE: This username and password can also be used to watch TV online.
Primary username: ___________________________________________________________________
Password: __________________________________________________________________________
If you forget your email password or want to set up a secondary email address, go to emailtools.atlanticbb.net.
WiFi
The initial network name and password can be found on the back or side panel of your
Atlantic Broadband wireless gateway. You can change this information if you wish.
In-home WiFi network name: __________________________________________________________
In-home WiFi network password: _______________________________________________________
Atlantic Broadband TV with TiVo Service
Our technician will provide this information when setting up your service.
Username: __________________________________________________________________________
Media Access Key: ___________________________________________________________________
DVR TSN #______________________—______________________ —_________________________
(Find on back panel of your TiVo)
Mini TSN # _____________________—______________________ —_________________________
Mini TSN # _____________________—______________________ —_________________________
Atlantic Broadband Phone Service phonemanager.atlanticbb.net
Check your Voicemail online and review detailed call information with our Online Phone Manager. To set up,
use your Atlantic Broadband account number and passcode (CPNI), both found on your monthly bill statement.
Account password (CPNI password): ____________________________________________________
Voicemail password (last 4 digits of phone #): ____________________________________________
Have questions? We’re here to help.
Call us 24 hours a day, 7 days a week or check out our online support pages.
atlanticbb.com/support 888-536-9600
Guide takes you
to the on-screen
program guide.
Press Record to
record the show you’re
watching, or to set up a
recording for a show
selected in the guide.
Press On Demand
to go directly to Atlantic
Broadband On Demand.
The A, B, C buttons
set options and sort
and filter views. Look
for on-screen tips.
Replay repeats the
last 8 seconds of the
show. Press and hold to
jump to the beginning
of a show.
Use the Arrow
buttons to navigate the
TiVo menus. In live TV
or recordings, the
arrow buttons reveal
QuickView panels.
Press and hold the
Voice button to issue
voice commands.
Use the Thumbs Up
and Thumbs Down
buttons to rate shows to
influence which shows
get recorded as TiVo
Suggestions.
Live TV takes you to
Live TV.
On Demand &
DVR Controls
You can Play, Fast
Forward, Slow,
Rewind and Pause.
Advance moves
forward in 30 second
increments; press and
hold to jump to the
end of the show.
Press the Netix
button to launch the
Netflix app.
Enter/Last returns
to the last channel
viewed.
Clear lets you
quickly delete shows
The TiVo Button takes you to the Home screen.
Your remote may vary slightly from the one pictured here, but the basic functions should remain the
same. Some features may not be available in all areas.
2

Say Hello to a Completely
New TiVo Experience
Only Atlantic Broadband’s TiVo experience instantly gives you total control of the
TV programming you love, and much more! The TiVo digital video recorder (DVR)
also connects to the Internet and gives you access to an entire universe of On
Demand movies, TV shows, and web videos (and you can stream shows from your
TiVo DVR to every room in your home!).
- With 6 tuners and 150 hours of HD recording capacity (enough for 300
episodes of “Modern Family”), you can say good-bye to recording conicts!
- Press on your TiVo remote control to get to the Home screen, the starting
point for all of TiVo’s amazing features.
Welcome to the Home screen
The Home screen is the starting point for just about everything you do with your TiVo
box. From the Home screen, you can easily access popular destinations in the TiVo
experience, get personalized recommendations from the SmartBar and What to
Watch, and watch/control the currently playing show.
To get to the Home screen from live TV or any TiVo screen, just press on your remote
control. Home screen menu items across the middle of the screen take you to commonly
used screens in the TiVo experience. Use and on your remote control to move between
menu items, and press to choose one. Use to go back to the previous screen.
Ask For What You Want:
TiVo Voice Control
The TiVo voice remote is the only remote that lets you speak in natural language and
gives you the ability to narrow your search results as you go. Search for shows, tune to
a channel, ask for recommendations...all you have to do is say it.
To issue a voice command, press and hold and speak naturally into the remote.
You can say things like “Watch Modern Family,” or “Launch Netix,” or “Find some
action movies.”
3

Say Hello to a Completely
New TiVo Experience
Only Atlantic Broadband’s TiVo experience instantly gives you total control of the
TV programming you love, and much more! The TiVo digital video recorder (DVR)
also connects to the Internet and gives you access to an entire universe of On
Demand movies, TV shows, and web videos (and you can stream shows from your
TiVo DVR to every room in your home!).
- With 6 tuners and 150 hours of HD recording capacity (enough for 300
episodes of “Modern Family”), you can say good-bye to recording conicts!
- Press on your TiVo remote control to get to the Home screen, the starting
point for all of TiVo’s amazing features.
Welcome to the Home screen
The Home screen is the starting point for just about everything you do with your TiVo
box. From the Home screen, you can easily access popular destinations in the TiVo
experience, get personalized recommendations from the SmartBar and What to
Watch, and watch/control the currently playing show.
To get to the Home screen from live TV or any TiVo screen, just press on your remote
control. Home screen menu items across the middle of the screen take you to commonly
used screens in the TiVo experience. Use and on your remote control to move between
menu items, and press to choose one. Use to go back to the previous screen.
4

What To Watch
- What to Watch lets you browse shows available to stream, watch live,
bookmark, or record. From the Home screen, select What to Watch
or press .
- Top-level categories include On TV Today,Sports,Movies, and more.
Each category also includes more specic subcategories to help you nd
exactly what you are looking for. For example, from the Movies strip, select
View All to see subcategories like New Releases,Movies on Your Premium
Channels,Action, and Comedy.
-Note: While viewing a strip, press to move to the View All or More tile
at the beginning of the strip, then press to see subcategories.
Search
In addition to using your Voice Remote for searching, you can also search by show
title, episode title, show description, or person name (actor, director, etc.). The TiVo
service searches upcoming TV shows and movies, streaming videos (from sources
like Netix, HBO GO, and more), and Atlantic Broadband On Demand all at the
same time. You can even search for a particular channel by its network name or call
sign (e.g., NBC or ESPN).
1. From the Home screen, select Search or press on your remote.
2. Use the letter grid to spell out the title, person, or word you are looking for.
Press the arrow buttons to move around, and then press on each letter
you want. As you select letters, a list of possible matches sorted by popularity
appears on the right. For example, if you enter the letters HOW, you might see
matches for the TV show “How I Met Your Mother,” the Atlantic Broadband
On Demand movie “How to Lose a Guy in Ten Days,” and the director Ron
Howard. Results are sorted by popularity, with better matches higher in the list.
3. Keep selecting letters until you see what you are searching for. If you make a
mistake, you can press to erase everything or to erase one letter at a
time. Insert a space by pressing .
4. Use to highlight the show or person name.
5. Press to view details, set up a recording or OnePass, or bookmark the
show. See Series,Movie,&Episode screens for more info.
The SmartBar – Ready when you are
The SmartBar, located at the bottom of the Home screen, predicts shows to watch
based on what your household usually watches at a particular time or day. For
example, if you normally watch the previous night’s late-night talk show the next
morning, you will see it in the SmartBar when you wake up. If the kids tend to watch
shows while dinner is cooking, those shows will be waiting in the SmartBar at that
time each day.
My Shows
Takes you straight to your
recorded and streaming videos;
all ready to watch instantly, no
matter if they are TV recordings,
on demand shows, or streaming
from apps like Netix or HBO GO.
Search
Searches by title, actor
name, or keyword — across
TV, video on demand, and
popular streaming apps
all at once.
Apps
Lets you access your
favorite streaming and
music apps directly.
What to Watch
Lets you browse shows
available to stream,
watch live, bookmark,
or record, divided into
popular categories.
My Shows
- The My Shows list contains all of your recordings, plus links to your streaming
videos from video on demand or apps like Netix, HBO GO, and more. To get
to the My Shows list from the Home screen, just press , select My Shows, or
press on your remote control. To get to My Shows from any other menu
screen or from live TV, just press twice.
- By default, My Shows is sorted by date, with newly added or recorded
shows and movies listed rst. You can also choose to sort My Shows by name
(alphabetically). Press to change the sorting method.
5

What To Watch
- What to Watch lets you browse shows available to stream, watch live,
bookmark, or record. From the Home screen, select What to Watch
or press .
- Top-level categories include On TV Today,Sports,Movies, and more.
Each category also includes more specic subcategories to help you nd
exactly what you are looking for. For example, from the Movies strip, select
View All to see subcategories like New Releases,Movies on Your Premium
Channels,Action, and Comedy.
-Note: While viewing a strip, press to move to the View All or More tile
at the beginning of the strip, then press to see subcategories.
Search
In addition to using your Voice Remote for searching, you can also search by show
title, episode title, show description, or person name (actor, director, etc.). The TiVo
service searches upcoming TV shows and movies, streaming videos (from sources
like Netix, HBO GO, and more), and Atlantic Broadband On Demand all at the
same time. You can even search for a particular channel by its network name or call
sign (e.g., NBC or ESPN).
1. From the Home screen, select Search or press on your remote.
2. Use the letter grid to spell out the title, person, or word you are looking for.
Press the arrow buttons to move around, and then press on each letter
you want. As you select letters, a list of possible matches sorted by popularity
appears on the right. For example, if you enter the letters HOW, you might see
matches for the TV show “How I Met Your Mother,” the Atlantic Broadband
On Demand movie “How to Lose a Guy in Ten Days,” and the director Ron
Howard. Results are sorted by popularity, with better matches higher in the list.
3. Keep selecting letters until you see what you are searching for. If you make a
mistake, you can press to erase everything or to erase one letter at a
time. Insert a space by pressing .
4. Use to highlight the show or person name.
5. Press to view details, set up a recording or OnePass, or bookmark the
show. See Series,Movie,&Episode screens for more info.
The SmartBar – Ready when you are
The SmartBar, located at the bottom of the Home screen, predicts shows to watch
based on what your household usually watches at a particular time or day. For
example, if you normally watch the previous night’s late-night talk show the next
morning, you will see it in the SmartBar when you wake up. If the kids tend to watch
shows while dinner is cooking, those shows will be waiting in the SmartBar at that
time each day.
Apps
Lets you access your
favorite streaming and
music apps directly.
My Shows
- The My Shows list contains all of your recordings, plus links to your streaming
videos from video on demand or apps like Netix, HBO GO, and more. To get
to the My Shows list from the Home screen, just press , select My Shows, or
press on your remote control. To get to My Shows from any other menu
screen or from live TV, just press twice.
- By default, My Shows is sorted by date, with newly added or recorded
shows and movies listed rst. You can also choose to sort My Shows by name
(alphabetically). Press to change the sorting method.
6

It’s not fast-forward, it’s QuickMode™
QuickMode lets you watch a show 30% faster, while also letting you hear what
everyone is saying! No chipmunks allowed.
QuickMode is available while you are watching a recorded show, or if you are
“behind” live TV (for instance, if you have rewound a show that is airing live).
Just press to bring up the status bar, and then to start QuickMode.
Press and again to watch at normal speed.
Never miss a thing
While you are watching live TV or a recorded show, QuickView lets you see what else
is playing now or coming up without missing the action on the show you are watching.
It is easy: press to see a mini guide; to display the SmartBar; to bring up
your favorite channels; and to look at what is playing on other tuners.
OnePass™ - Your ticket to
limitless entertainment
OnePass gathers every episode of a
series available anywhere and adds
them all right to your My Shows list.
Now you can watch a series from
beginning to end, or start on any
episode or season you want.
If it is not available on TV or Atlantic
Broadband On Demand, OnePass
lls in the gaps with episodes from
providers like Netix and more.
To create OnePass, nd a show you
want to watch, and then choose
Create OnePass.
Seek and you shall find
The TiVo experience brings you fully integrated search. It instantly scans across all
TV programming, the Atlantic Broadband On Demand catalog, and your selected
video apps to nd exactly what you want. It’s like an entertainment search engine
presenting you with a list of great options. There’s almost nothing you can’t start
watching in seconds.
UP: One-line guide
DOWN: SmartBar
7

It’s not fast-forward, it’s QuickMode™
QuickMode lets you watch a show 30% faster, while also letting you hear what
everyone is saying! No chipmunks allowed.
QuickMode is available while you are watching a recorded show, or if you are
“behind” live TV (for instance, if you have rewound a show that is airing live).
Just press to bring up the status bar, and then to start QuickMode.
Press and again to watch at normal speed.
Never miss a thing
While you are watching live TV or a recorded show, QuickView lets you see what else
is playing now or coming up without missing the action on the show you are watching.
It is easy: press to see a mini guide; to display the SmartBar; to bring up
your favorite channels; and to look at what is playing on other tuners.
OnePass™ - Your ticket to
limitless entertainment
OnePass gathers every episode of a
series available anywhere and adds
them all right to your My Shows list.
Now you can watch a series from
beginning to end, or start on any
episode or season you want.
If it is not available on TV or Atlantic
Broadband On Demand, OnePass
lls in the gaps with episodes from
providers like Netix and more.
To create OnePass, nd a show you
want to watch, and then choose
Create OnePass.
Seek and you shall find
The TiVo experience brings you fully integrated search. It instantly scans across all
TV programming, the Atlantic Broadband On Demand catalog, and your selected
video apps to nd exactly what you want. It’s like an entertainment search engine
presenting you with a list of great options. There’s almost nothing you can’t start
watching in seconds.
UP: One-line guide
DOWN: SmartBar
LEFT: Favorite channels
RIGHT: Tuners
8

Access your favorite apps
right on your TV
Press and get access to apps like Netix, HBO GO and EPIX.
Watch thousands of TV shows and movies,
award-winning Netix originals and access
a special section just for kids right on your TV
set. Customers must have a streaming Netix
membership in order to enjoy this service.
With HBO GO content integrated into TiVo
Search and TiVo’s OnePass®selections, you
can access an even more comprehensive
catalog faster than ever. Watch the big
premieres the moment they air.
With the EPIX app you will have streaming
access to EPIX original series and
documentaries along with more than 2,000
Hollywood movie titles, music, comedy
events and more all available on demand!
All trademarks are the property of their respective owners.
9