Audibel Via Rechargeable User manual

Quick
Start
Guide
Congratulations on your
journey to better hearing

Get the most out of your hearing aids
Please visit audibel.com/care for additional tools
and resources including:
• Instructional videos
• Operations manuals
• Product brochures
At Audibel, we
believe that to
hear better is
to live better.
Via®Rechargeable hearing aids help you stay
connected to the people and things you love
most. Via Rechargeable oers Audibel®’s most
advanced technolog with supreme sound
quality and features, customizable
to t your unique hearing needs.

• Charging occurs with the lid open or closed.
• Your hearing aids will be completely charged in under
3 ½ hours.
• It is safe to keep them in the charger after they are fully
charged and anytime that you are not wearing them.
• If you will not be wearing your hearing aids for an
extended period of time (i.e., weeks) remove the plug
from the charger and the hearing aids from the charging
ports. You will need to manually power the hearing aids
off by pressing the rocker switch for three seconds. You
may store them in the reservoir.
• Your hearing aids will automatically power on when
removed from the charger.
• When charging without the charger cord, the LEDs will
turn off when the hearing aids are fully charged.
• To refresh LEDs when the charger is not plugged in,
remove a hearing aid from the charging port for three
seconds and then replace it in the charger (refresh lasts
10 seconds only – then LEDs will turn off again).
• The desiccant puck will be effective for 3-6 months
depending on moisture in the hearing aids and humidity.
The color will fade from blue to white, indicating a need
for replacement.
* If you are charging without cord, the LEDs will turn off when charged, to save battery.
Charging Your Hearing Aids
• Place your hearing aids in the charger with
the earbuds resting inside the case.
• Your hearing aids will turn off automatically
and begin to charge.
• Note: The LEDs corresponding to each
hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged*
– Blinking Red = Fault State – Remove from
charger, wait until LED turns off and re-
insert aids. If Fault State continues, call your
hearing professional.
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Power On & Off
ON - The hearing aids will power on automatically
after removing them from the charger. There
is a delay that allows you time to insert your
hearing aid into your ear.
ON - If the hearing aid is manually powered off,
pressing the top of the rocker switch will power
it on. The delay still exists, to give you time to
insert the hearing aid into your ear.
OFF - The hearing aids will power off automatically
when placed in the charging port. Charging
will proceed.
OFF - The hearing aids can be powered off manually by
pressing either the top or bottom rocker switch for
three seconds.
System Care
HEARING AID CARE
Keep your hearing aid clean. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean
debris from around the user control,
microphone and battery compartment.
• Inspect the receiver, earbud and wax guard
regularly.
• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid.
CHARGER CARE
Keep your charger clean. Heat, moisture and foreign
materials can result in poor performance.
• Use the provided cleaning brush to keep the
charging ports clear of debris.
• Do not use water, solvents or cleaning fluids to
clean the charging ports.
• Keep lid closed as much as possible to avoid
dust and debris buildup.
• Store your charger in a clean and dry location,
e.g., a dresser or shelf rather than the
bathroom or kitchen.
To ensure the longest life of your rechargeable
hearing aid batteries and the batteries in the charger:
• Fully charge hearing aid batteries every night.
• Do not expose to excess heat, i.e., do not store
on a windowsill or in a hot car.
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Helpful Hints
• Do not take apart your hearing aids or insert
the cleaning tools inside them.
• When not in use, place your hearing aid in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Hear Clear™Receiver
Wax Guards
RIC hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards prevent
earwax accumulation in the hearing aid receiver. When
you need to replace your wax guards, please follow
the instructions below.
1. Insert empty end of the application stick
straight into used wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to
remove used wax guard.
3. Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid.
4. Pull straight out (do not twist) to remove stick
and discard.

Connecting Your Hearing
Aids to Your Apple Device
Follow the instructions below to connect your hearing
aids to your Apple®device. If your hearing aids
ever lose connection to your device, follow the
instructions below to reconnect.
1. Ensure Bluetooth®is enabled on your iOS
device. Within the
Settings menu, go to
Bluetooth and toggle to On .
2. Return to the Settings menu and tap
General >
Accessibility > MFi Hearing Devices .
3. While the iOS device searches for your hearing
aids, open and close the battery door on your
hearing aids. This puts the hearing aids in
pairing mode.
– You will see your hearing aid name (e.g.,
“Chris Hearing Aids”) when the iOS device
first discovers your hearing aids.
– If your hearing aid name does not appear
in the “Devices” list within 5-7 seconds, tap
Accessibility in the upper left corner, then
tap
MFi Hearing Devices .
4. Tap on your hearing aid name to connect your
hearing aids to the iOS device.
5. You will see two pairing requests (one for each
hearing aid). Select
Pair for each request.
These requests may be several seconds apart.
6. When pairing is complete, your hearing aid
name will change from black to blue.
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Download the Thrive
Hearing Control App for
Apple Devices
The Thrive™Hearing Control app makes it easy
to control and adjust your hearing aids with your
compatible Apple device. Downloading the app is easy;
follow the step-by-step instructions below.
Step One: On a compatible Apple
device, go into the “App Store.”
Step Two: In the search box at the
top of the App Store, search for
“Thrive Hearing Control.”
Step Three: Tap “FREE” to download
the app to your device.
Step Four: Once the app has installed,
open the Thrive Hearing Control app
from your home screen.
Connecting Your Hearing Aids
to Your Android Device
Follow the instructions below to connect your hearing aids
to your Android™smartphone. If your hearing aids ever
lose connection to your device, follow the instructions
below to reconnect.
1. Locate, then tap the
Settings icon on your device.
2. Select
Bluetooth . In this screen, if Bluetooth
appears Off, change the settings to
On .
3. While the Android device searches for your
hearing aids, open and close the battery door on
your hearing aids. This puts your hearing aids into
pairing mode.
4. Under Available Devices, you will see your first name
followed by hearing aid (e.g., “Michelle H/As”) when
the device first discovers your hearing aids.
– If your name does not appear in the
Available Devices list within 5-7 seconds,
tap
Scan For Devices .
5. Tap the hearing aid name to connect each
hearing aid to the device.
6. Pairing is complete.
FREE
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NOTE: Hearing aids may need to be reconnected with the Apple
device when an update to iOS is made.
Visit Audibel.com/thrive-hearing for compatibility information.

Your Thrive Hearing Control App
User Guide is a great resource for
getting the best performance from
your Via Rechargeable hearing aids
and Thrive app. Refer to your guide
to find out more about these and
other features:
• Automatic and custom memories
• Geotags
• SoundSpace®
• Tinnitus management
• Find My Hearing Aids
• Alerts
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Download the Thrive
Hearing Control App for
Android Devices
The Thrive Hearing Control app makes it easy to
control and adjust your hearing aids with your
compatible Android device. Downloading the app
is easy; follow the step-by-step instructions below.
Step One: On a compatible Android
device, go into the “Google play” store.
Step Two: In the search box
at the top of the store, search
for “Thrive Hearing Control.”
Step Three: Tap “FREE” to download
the app to your device.
Step Four: Open the Thrive Hearing
Control app by tapping on its icon.
Visit Audibel.com/thrive-hearing for compatibility information.
FREE
Thrive Hearing Control

Limited Warranty
This Limited Warranty provided by Audibel, to you, the original
purchaser of an Audibel hearing aid, covers your new hearing
aid when sold by a hearing professional authorized by Audibel.
The duration of this Limited Warranty begins when you first
take delivery of your hearing aid from an authorized hearing
professional and ends thirty-six (36)months later
(“warranty period”):
36 months: All Via Rechargeable Products
Limitation on Duration of Implied Warranties
IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF
STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE WARRANTY PERIOD. There is no
warranty of any nature made by Audibel beyond this Limited
Warranty. No person has authority to enlarge, amend, or
modify this Limited Warranty. Audibel is not responsible for
any undertaking, representation, or warranty (written, express,
or implied) made by any hearing professional or other person
beyond those expressly set forth in this Limited Warranty.
Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
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Special instructions:
Hearing professional:
Memory # Environment/
Listening Situation Beep/Indicator
Hearing Aid Information
Hearing aid model:
Hearing Aid Serial #: R L
Charger Serial #:
Warranty expiration date:
Memory settings, if applicable:

What this Limited Warranty Covers
This Limited Warranty covers only a “defect” in the
workmanship performed and/or materials used to
manufacture your hearing aid.
“Defect” means the failure of the workmanship performed
and/or materials used to conform the hearing aid to Audibel’s
design and manufacturing specifications and tolerances.
Your hearing professional may have issued a warranty or
service plan that goes beyond the provisions of this Limited
Warranty. Please contact him or her for further information.
Audibel will either replace the hearing aid or repair any
covered defect in your hearing aid, provided that you
deliver your hearing aid to one of Audibel’s authorized
hearing professionals and notify the hearing professional of
the defect during the warranty period and within thirty (30)
days of discovering the defect. There will be no cost to you
for Audibel’s repair or replacement of the aid itself, but the
hearing professional may charge a fee for services he or she
provides. Performance of warranty repairs on your hearing
aid shall not extend the duration of the warranty period.
Any repairs performed on your hearing aid after the warranty
period has expired shall be considered “good will” repairs,
which shall not alter the terms of this Limited Warranty.
How to Obtain Warranty Service
Deliver your hearing aid (at your expense) to the Audibel
authorized hearing professional from whom you purchased
it. If that professional is unavailable, visit www.Audibel.com
or call the toll-free telephone number on the back of the
Operations Manual to locate another authorized Audibel
hearing professional.
What this Limited Warranty Does Not Cover
Earmolds, accessories, or damage to your hearing aid caused
by misuse or neglect, accident, unauthorized alteration, or
failure to provide reasonable and necessary maintenance
and cleaning.
Disclaimer of Consequential and Incidental
Damages
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER
FROM AUDIBEL ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES RESULTING FROM ANY DEFECT IN THE HEARING
AID, INCLUDING BY WAY OF EXAMPLE ONLY, EXPENSES TO
DELIVER THE HEARING AID TO AN AUTHORIZED HEARING
PROFESSIONAL, HOTEL ROOMS, OR LOST WAGES. THIS
EXCLUSION AND DISCLAIMER OF CONSEQUENTIAL AND
INCIDENTAL DAMAGES SHALL BE DEEMED INDEPENDENT
OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL
PURPOSE OF ANY REMEDY OF THIS LIMITED WARRANTY.
Some states do not allow the exclusion or limitation
of consequential or incidental damages, so the above
exclusions may not apply to you.
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Your Legal Remedies
THIS LIMITED WARRANTY DOES NOT “EXTEND TO
FUTURE PERFORMANCE.” ANY ACTION TO ENFORCE
THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES
MAY AND SHALL NOT BE COMMENCED MORE THAN
90 DAYS AFTER THE EXPIRATION OF THE WARRANTY
PERIOD. THE PERFORMANCE OF REPAIRS SHALL NOT
SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING.
UNDER NO CIRCUMSTANCES SHALL AUDIBEL BE
OBLIGATED TO REFUND ALL OR ANY PART OF THE
PURCHASE PRICE OF THE HEARING AID. Some states
do not allow the reduction in the limitation period, so the
above reduction in the limitation period may not apply
to you. This warranty gives you specific legal rights. You
may also have other rights which vary from state to state.
This warranty is valid only in the United States. Product
specification may be obtained from your hearing
professional.
Attention Hearing Professionals: For product specification
please visit www.AudibelPro.com.
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Via RIC Rechargeable 4 4
M/T Ratings
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Notes

NotesNotes

For Via, Thrive Hearing Control app and iOS/Android compatibility information,
please visit Audibel.com/thrive-hearing.
Use of the Made for Apple badge means that an accessory has been designed
to connect specically to the Apple product(s) identied in the badge, and has
been certied by the developer to meet Apple performance standards. Apple
is not responsible for the operation of this device or its compliance with safety
and regulatory standards. Apple, the Apple logo, iPhone, iPad and iPod touch are
trademarks of Apple Inc., registered in the U.S. and other countries. App Store is
a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.
© 2019 Audibel. All Rights Reserved. 86210-010 1/19 BKLT3053-00-EE-AB
Audibel.com
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.800.769.2590