Audicus Wave User manual

The Wave
Hearing Aid
Instruction Manual
312 Battery

Welcome!
We’re thrilled to be part of your hearing journey
Please take a few minutes to review this guide
to get the most out of your custom tailored
Audicus Wave hearing aids
Audicus is with you every step of the way.
Find more info and videos at
audicus.com/support
And remember, you’re never on your own.
each out anytime, for anything at all.
[phone] • [e-mail]

4
What’s inside?
cleaning brush
earwax guard
dispenser tool
hearing aid(s)
located in the case
size 312 batteries
312
dome variety pack
small, medium large
(styles dependent on
hearing loss)
carrying case
Contents
Getting Started..................... pages 6-11
Bluetooth............................pages 2 -23
Device Information..............pages 24-29
Troubleshooting..................pages 3 -31
Troubleshooting..................pages 12-13
Using The Wave................... pages 14-21
Bluetooth............................pages 22-27
Device Information..............pages 28-33

6
AMulti-function button – switches programs, changes volume
BMicrophones – where sound enters your hearing aid
CBattery door – houses the battery and acts as the on/o switch
DReceiver wire – connects receiver (speaker) unit to hearing aid
EReceiver – amplifies the sound directly into the ear canal
and contains the earwax guard in the tip
FDome – grey hypoallergenic silicone cover on the receiver to
hold the unit in place comfortably in the ear canal
Your hearing aid
at a glance
B (mic)
A (toggle button)
D (wire)
F (dome)
E (receiver)
C (battery door)
UP
DOWN
7
The battery door acts as the on & o switch.
ON (fully closed)
OFF (partly open) OFF (fully open)
312 zinc-air
– brown tab
IEC: P 41 | ANSI: 7002ZD
Low battery warning
2 beeps
30 mins remaining
Battery size
Turning on / o
●Do not dispose of batteries in household trash
●Do not recharge batteries as this could result in injury
●Keep batteries away from high temperature
●Keep batteries away from children and pets
●Do not carry batteries loose in your pocket or purse
●Do not place batteries in your mouth; if swallowed,
consult a physician

8
To insert or replace the battery:
1. Gently swing open the battery door with your
fingernail and push out the old battery.
2. emove the plastic tab from the new battery, wait
2-3 minutes for the battery to activate.
3. Line up the battery’s plus "+" sign (flat side of the
battery) with the "+" on the battery door.
4. Close the battery door gently.
5. The hearing aid will play a melody as it turns on 🎵🎵
Inserting a
new battery
9
Putting on your
hearing aid
Your hearing aids are color-coded with a marking
on the back of the device: blue = le red = right
1. We recommend using a mirror to practice. First,
place the hearing aid body over the top of your ear
2. Pull down and back on your earlobe to ease
insertion. Hold the wire near the dome and
gently push the dome into your ear canal
3. Place the retention guard in your ear so it rests
in the bowl of your ear. Trim the retention guard
with scissors if too long or remove altogether if it
is not needed
Handle your hearing aid with care when placing
in your ear. Do not pull on or bend the receiver
wire as this may damage the wire or device

10
Adjusting to your
new hearing aid
Your hearing aid is programmed to you individually
Adjusting to hearing aids fully may take up to 6 weeks
1. You may hear sounds you haven’t heard in years
●Sounds will be amplified and more distinguished,
e.g., leaves rustling, running water, your own voice
●This is normal and will go away with regular use
2. Find the right dome for your ear
●Your hearing aid ships with a size medium dome
attached, with an additional variety pack of domes
●Use the “Finding the right dome” guide if you have
any discomfort or hear a whistling sound
3. It may take a few weeks to get used to the feel of your
hearing aid. Contact Audicus any time for guidance
and tips for adjusting comfortably to your device
4. Your aid is programmed to your specific hearing test;
it may take some time to become accustomed. Aer
a few weeks of daily use – if you'd like an adjustment
– Audicus oers free reprogrammings for the life of
the device, just contact us
11
The toggle button controls volume and
program settings. Both hearing aids are
adjusted simultaneously. Turning o will
reset the device to the default volume
and program 1
Increase volume: short press the UP button
Decrease volume: short press DOWN button
From the default volume you can adjust 5 steps up
or down. When you hear a double tone, that means
you've reached the max / min volume
Long press (>2sec) to change the the program. The
number of beeps indicates the program choice🎵
Standard Programs:
1 Auto-adapt / universal 🎵3 🎵🎵🎵 Car/Plane
2 🎵🎵 Conversation in noise 4 🎵🎵🎵🎵 Music
Volu e & progra
-5 default +5

12
Troubleshooting
Cause Remedy
No sound or intermittent sound
Not turned on Ensure battery is inserted and
battery door is fully closed, see
page “Turning on / o”
Low / dead battery eplace battery
Battery upside down Insert battery according to
battery symbol. See page
“Inserting a new battery”
Dirty battery contact Wipe battery compartment or
reach out to Audicus
Poor quality sound
Dome blocked with
debris / earwax
eplace dome and replace
earwax guard. See “ eplacing the
dome and earwax guard”
Plugged microphone Clean device with cleaning brush.
If issue persists, contact Audicus
eceiver not inserted
properly
See page “Putting on your
hearing aid”
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Cause Remedy
Two long beeps
Low battery eplace battery
Feedback / whistling
Hand or clothing
near device
Move hand / clothing away
from device
Poorly fitting dome See “Finding the right dome”
Dome not inserted
properly
See “Putting on your hearing aid”
Bluetooth
Bluetooth not
connecting
Disconnect and forget Bluetooth
devices. See page “Bluetooth”
For more help please visit audicus.com/support

14
Do e styles and sizes
Open Closed Double
Small Medium Large
The dome is the small, grey silicone tip on the end
of the hearing aid that is inserted into your ear
Domes come in a variety of shapes and sizes. The
proper choice of dome style and size can help with
comfort and sound quality
New hearing aids come pre-fit with a medium
size dome in your recommended dome style
Finding the
right do e
15
New orders include a variety of dome sizes and
styles. Depending on your specific hearing loss,
your order may not include all dome styles
Take some time to find which size dome is right for
you. The dome should fit snugly in your ear canal. If
missized or the wrong style, you may hear
feedback: a squealing or whistling sound that can
be resolved with a dierent dome size or style
You can order replacement domes by calling
Audicus or visiting audicus.com/care
ecord your preferred dome size and style here:
Dome size Dome style
●Clean your domes regularly
●eplace old, brittle, discolored or damaged domes
or if they pull o the hearing aid easily
●Earwax production is dierent for each person.
eplace domes as needed, at least every 2–3 months
●Always ensure that a new dome is firmly attached to
the receiver before inserting into your ear

16
Caring for your
hearing aid
Daily: Clean with a lint-free cloth or non-
alcoholic Audiowipe. Allow earwax to
dry and harden before brushing o
Weekly: emove earwax and debris from device
and dome using supplied cleaning
brush. eplace batteries if needed
Quarterly: Domes and earwax guards should be
replaced at least every 2-3 months
●Everybody’s ears are dierent: you may need to clean
your devices or replace components more frequently
●Never use cleaning agents such as detergent, soap,
alcohol or bleach to clean your hearing aid
●Do not submerge your hearing aid or rinse your
hearing aid under water
With regular maintenance your devices will sound
great for years to come
17
Audicus Care
All the products needed to care and maintain your
device are available at audicus.com/accessories
Audicus Care is the easiest way to get everything
you need to maintain your Wave. Sign up and
you’ll receive an unlimited supply of batteries,
domes, earwax guards, wipes and cleaning
brushes conveniently delivered every 3 months or
when requested. Never worry about running out
of hearing aid supplies again. Find out more at
audicus.com/care
Sign up at:
audicus.com/care

18
Replacing the do e
and earwax guard
1. To remove the dome: hold the receiver with one hand
and gently pull o the dome with the other hand
2. You now have access to change the earwax guard
The earwax guard is a very small, white plastic filter
inserted into the receiver tip. The earwax guard
collects and prevents earwax from entering the
receiver, which may impair or damage the device
eplace your earwax guard every 2-3 months or
more frequently if you have more earwax production.
Additionally, replace the earwax guard any time the
sound quality is diminished
Your order comes with a black circular accessory
which contains eight new earwax guards and is also
the earwax guard removal tool
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Used earwax guards
are disposed here
New earwax guards
are stored here Rotate to expose
new earwax guards
A.To dispose of the used earwax
guard in chamber 1, press the
receiver into an empty slot and
the earwax guard will separate
o and remain behind
If you have used up all
of your earwax guards,
please order additional
at audicus.com/care
B.Ensure the receiver is empty and
a new earwax guard is visible in
chamber 2. Press the empty
receiver into chamber 2 and the
earwax guard should be inserted
into the receiver
C.Reattach the silicone dome
onto the the receiver

20
Protecting your aid
●Open the battery door when not in use. emove
the battery when storing for extended periods
●Always store your hearing aid in its case, in a clean
and dry environment. The UV Dry Box can also be
used for safe storage
●Never wear your hearing aid in the shower, bath,
sauna or while swimming. Keep protected from rain
●If the hearing aid becomes wet, remove battery
and ensure the aid is dry before using. Do not dry
in an oven or microwave
●We recommend regularly drying your hearing aid.
You can purchase a sanitizing UV Dry Box from
audicus.com/accessories
emove battery before placing in the UV Dry Box
●Keep your hearing aid away from sources of high
temperature. Do not leave your hearing aid in
direct sunlight or wear while using a hair dryer
●Keep hearing aids away from children and pets
21
Clean & Care, Repairs
and Audicus Protect
Your hearing aids comes with a 12 month
manufacturer’s warranty. Additional repairs may
incur costs depending on the severity
Accidents happen. The Audicus Protect plan has
you covered. With Audicus Protect you have
complete coverage of your hearing aid including
unlimited repairs, unlimited Clean & Care service
and a loss replacement included. Audicus Protect
must be purchased within 60 days of delivery
Audicus oers a Clean & Care service to have your
instruments professionally checked and cleaned.
audicus.com/clean If you return your aids to
Audicus dirty, you may be billed for this service
Sign up at:
audicus.com/protect

22
Bluetooth - Pairing
your hearing aid
Your Wave hearing aid has built-in Bluetooth®
connectivity, allowing you to connect with devices
that support Bluetooth 4.2 or higher, including
most modern Apple iOS or Android smartphones
When connected to a smartphone your hearing aid
is able to play music and answer calls hands-free
In your phone’s settings menu:
●Turn on Bluetooth
●Search for new devices
Hearing aid pairing starts automatically on start-up
●The Wave enters Bluetooth pairing mode for 3
minutes aer being turned on
●From the list of available devices select your
hearing aid to simultaneously pair both devices
Only one hearing aid needs to be selected
●A melody is played when successfully paired 🎵🎵
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Once paired, your hearing aids will automatically
reconnect when in range of your phone. This
reconnection can take up to 2 minutes
Hands free calls
●When paired, phone calls are automatically
transferred to your hearing aids. Your voice is
picked up by the hearing aid’s microphones
●To accept an incoming call, you will first hear a
notification through the hearing aids
●The call can be accepted by a short press on the
multi-function button (either UP or DOWN) or
rejected with a long press (over 2 seconds)
●Alternatively, accepting the phone call on your
phone will transfer the call to your hearing aids
●End a call with a long press on your multi-
function button (either UP or DOWN)
●Pairing is only necessary once per phone
●Bluetooth connection will extend to 30 / 10m but
can be reduced by obstructions in a purse or pocket
●Bluetooth connection will cause extra battery drain.
If hearing aids are not connected via Bluetooth there
will be no extra battery loss
●See audicus.com/support for help with Bluetooth

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Optional Bluetooth
Re ote App
Your Audicus Wave device works without an app
with any compatible Bluetooth devices
For additional functionality, there is an optional
third-party smartphone app. This optional app can
act as a remote control for your devices but may
not be compatible with your smartphone
The free Hearing Remote app can be
downloaded from the App Store (iOS)
or Play Store (Android). Find links at
audicus.com/app
equirements for the Hearing Remote app:
iOS Android
version 10.2+ version 6.0+
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Bluetooth
Troubleshooting
Not all phones work well with Bluetooth devices
Follow these steps if you are having trouble con-
necting or experiencing poor audio with Bluetooth:
1. Disconnect aids from remote app, if installed
Settings › My Hearing Aids › My Devices › Forget Devices
2. Uninstall the Hearing emote app, if installed
2. Delete/forget hearing aids from Bluetooth menu
4. Check for and install any updates on your phone
6. Restart your phone
7. Open and close the battery door to restart devices
8. Reconnect one hearing aid via Bluetooth menu
If desired, install the Hearing emote app and
connect devices in the app. The Hearing emote
app is not required for basic Bluetooth usage and
is not supported on all phones
For additional support visit audicus.com/support

26
TV Connector
The TV Connector is an optional accessory pur-
chased separately that allows a direct and simple
connection between any audio source (TV, stereo,
laptop, etc.) to Wave hearing aids within 50 / 15m
The TV Connector automatically connects to all
Wave hearing aids within range. For more
information go to audicus.com/tv-connector
The TV Connector is the best way to listen to TV on
your hearing aids. It accepts audio signals via either
a 3.5mm audio cable or a digital optical TOSLINK
and is powered via USB
If your TV can connect to
Bluetooth headphones di-
rectly, a TV Connector may
not be required. However,
the TV connector is still
recommended as the con-
nection is more reliable,
causes less battery drain
than Bluetooth, and works
on all TVs. Additionally, a TV
Connector can connect to
multiple sets of Waves
27
Airplane ode
The wireless and Bluetooth functions of your
hearing aid can be temporarily disabled in
airplane mode. This will not disable normal
hearing aid functionality
To enter airplane mode:
1. Open the battery door
2. Press and hold the DOWN button on the
hearing aid while closing the battery door, and
keep the button pressed for 7 seconds
To exit airplane mode:
1. Open the battery door to turn OFF the hearing
aid. Wireless functionality will resume when
turned back on

28
Returns and warranty
The Audicus 100% happiness guarantee
If for any reason you are not satisfied with your
Audicus hearing aid(s), you may return within 45
days aer ship date for a full refund of the original
purchase price
This guarantee is only possible if the hearing aid
has not been modified, tampered with, damaged or
repaired by the user. Please see return instructions
at audicus.com/returns
Manufacturer warranty
All Audicus hearing aids come with a full 12 month
manufacturer guarantee that covers manufacturing
defects. This guarantee will not be valid if the
hearing aid has been modified, tampered with,
damaged or repaired by the user, or if the serial
number has been altered. Hearing aids must be
cleaned prior to any repairs, otherwise a cleaning
fee will apply
If your device stops functioning correctly reach out
[e-mail] or [phone]
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FDA infor ation
Use your hearing aid all day long
The best way to ensure better hearing is to practice
listening with your hearing aid until you are able to
wear it comfortably all day. Generally, infrequent use of
the hearing aid does not provide you with the full
benefit of amplification.
Your hearing aid will not restore normal hearing.
Hearing aids will not prevent or improve hearing
impairment resulting from a physiological condition.
Hearing aids will help you to make better use of your
residual hearing.
The use of hearing aids is only part of hearing
rehabilitation; auditory training and lip reading
instruction may be required as well.
Possible side eects
If you are experiencing discomfort, contact Audicus or
your hearing care professional for modification of the
hearing aid at the point of irritation. A hearing aid may
cause an accelerated accumulation of cerumen
(earwax). Also in rare cases, the otherwise
nonallergenic material may cause a discharge from the
ear, allergic reaction, or any other unusual condition.
Please seek immediate consultation with a physician if
these conditions occur.

30
Technical infor ation
The Wave is manufactured by Unitron Hearing, Canada and distributed by
Audicus.
FCC ID: KWC-LDZ IC: 2262A-LDZ
Hereby, Unitron Hearing declares that this product meets the requirements
of the Medical Device Directive 93/42/EEC and complies with adio
Equipment Directive 2014/53/EU.
Changes or modifications not expressly approved by Audicus may void the
FCC authorization to operate this device.
This device complies with Part 15 of the FCC ules and with SS-210 of
Industry Canada. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC ules and ICES-003 of
Industry Canada. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
●eorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the device into an outlet on a circuit dierent from that to which
the receiver is connected
●Consult the dealer or an experienced radio/TV technician for help
31
Operating conditions:
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these user guides.
Transport conditions:
Temperature: Lower Limit = –20° C (–4° F),
Upper Limit = +60° C (+140°F)
Humidity: Lower Limit = 0%, Upper Limit = 75%
Pressure: Lower Limit = 50kPA, Upper Limit =106kPA
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by the manufacturer is under
license. Other trademarks and trade names are those of their respective
owners.
Keep dry
The symbol with the crossed-out garbage bin is to make you aware that this
device may not be thrown away as normal household waste. Please dispose
of old or unused devices at waste disposal sites intended for electronic
waste, or give your device to your hearing care professional for disposal.
Proper disposal protects the environment and health.

32
Warning to hearing care professionals (to comply with the U.S. Food and
Drug Administration (FDA) regulations)
Hearing care professionals should advise a prospective hearing aid user to
consult promptly with a licensed physician (preferably an ear specialist) before
dispensing a hearing aid if the hearing care professional determines through
inquiry, actual observation, or review or any other available information
concerning the prospective user, that the prospective user has any of the
following conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. History of active drainage from the ear within the previous 90 days
iii. History of sudden or rapidly progressive hearing loss within the previous 90
days.
iv. Acute or chronic dizziness.
v. Unilateral hearing loss of sudden or recent onset within the previous 90 days.
vi. Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz
(Hz), 1000 Hz and 2000 Hz.
vii.Visible evidence of significant cerumen accumulation or a foreign body in the
ear canal.
viii.Pain or discomfort in the ear. Special care should be exercised in selecting
and fitting a hearing aid whose maximum sound pressure level exceeds 132
decibels because there may be risk of impairing the remaining hearing of the
hearing aid user.
Important notice for prospective hearing aid users
Good health practice requires that a person with a hearing loss have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing aid. Licensed physicians who
specialize in diseases of the ear are oen referred to as otolaryngologists,
otologists, or otorhinolaryngologists. The purpose of medical evaluation is to
assure that all medically treatable conditions that may aect hearing are
identified and treated before the hearing aid is purchased.
33
Following the medical evaluation, the physician will give you a written statement
that states that your hearing loss has been medically evaluated and that you
may be considered a candidate for a hearing aid. The physician will refer you to
an audiologist or a hearing care professional, as appropriate, for a hearing aid
evaluation.
The audiologist or hearing care professional will conduct a hearing aid
evaluation to assess your degree of hearing. The hearing aid evaluation will
enable the audiologist or dispenser to select and fit a hearing aid to your
individual needs.
If you have reservations about your ability to adapt to amplification, you should
inquire about the availability of a trial-rental or purchase-option program. Many
hearing care professionals now oer programs that permit you to wear a hearing
aid for a period of time for a nominal fee aer which you may decide if you want
to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have not
obtained a medical evaluation from a licensed physician. Federal law permits a
fully informed adult to sign a waiver statement declining the nominal fee aer
which you may decide if you want to purchase the hearing aid or medical
evaluation for religious or personal beliefs that preclude consultation with a
physician. The exercise of such waiver is not in your best interest and its use is
strongly discouraged.
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a child with hearing
loss should be directed to an audiologist for evaluation and rehabilitation since
hearing loss may cause problems in language development and the educational
and social growth of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation of a child with hearing
loss.

34
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rev.20G
audicus.com •
[phone] •
[e-mail] •