AudioCodes 400HD Series User manual

User's and Administrator's Manual
AudioCodes 400HD IP Phone Series
C470HD IP Phone
Microsoft Teams Application
Version 1.8
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Notice C470HD | Users & Administrator's Manual
Notice
Information contained in this document is believed to be accurate and reliable at the time
of printing. However, due to ongoing product improvements and revisions, AudioCodes
cannot guarantee accuracy of printed material after the Date Published nor can it accept
responsibility for errors or omissions. Updates to this document can be downloaded from
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: December-10-2020
WEEE EU Directive
PursuanttotheWEEEEUDirective,electronicandelectricalwastemustnotbedisposedof
withunsortedwaste.Pleasecontactyourlocalrecyclingauthorityfordisposalofthisproduct.
Customer Support
Customertechnicalsupport and services areprovided by AudioCodes orby an authorized 
AudioCodes  Service  Partner.  For  more  information  on  how  to  buy  technical  support  for 
AudioCodes  products  and  for  contact  information,  please  visit  our  website  at 
https://www.audiocodes.com/services-support/maintenance-and-support.
Documentation Feedback
AudioCodes  continually  strives  to  produce  high  quality  documentation.  If  you  have  any 
comments(suggestionsorerrors)regardingthisdocument,pleasefillouttheDocumentation
Feedbackformonourwebsiteathttps://online.audiocodes.com/documentation-feedback.
Stay in the Loop with AudioCodes
Related Documentation
Document Name
C470HDIPPhoneforMicrosoftTeamsQuickGuide
C470HDIPPhoneforMicrosoftTeamsReleaseNotes
https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams

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Content C470HD | Users & Administrator's Manual
Table of Contents
1 Overview 1
Specifications 1
2 Setting up the Phone 4
Unpacking 4
Device Description 5
Front View 5
Rear View 7
Cabling 8
3 Starting up 9
Configuring Device Settings 9
Configuring Wi-Fi 22
Restoring the Phone to Default Settings 24
Performing a Hard Restore 24
Performing a Soft Restore 25
Recovery Mode 26
Locking and Unlocking the Phone 27
Automatic Lock 27
Unlock 27
4 Teams Application 29
Signing In 29
Getting Acquainted with the Phone Screen 32
Setting a Status Message 34
Hot Desking 35
Changing Presence Status 36
Configuring Teams Application Settings 37
Setting up a Meeting 41
Using the People Screen 42
Accessing Voicemail 44
Using Audio Devices 44
Signing Out 45
5 Performing Basic Operations 47
Making a Call 47
Dialing a Missed Call 48
Making an Emergency Call 48
Answering Calls 50
Ending an Established Call 51
Managing Calls 51
Parking a Call 52
Managing Teams Meetings 52
Using Live Captions 55
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Content C470HD | Users & Administrator's Manual
Raising a Hand During a Meeting 55
Transferring a Call to Frequent Contacts 55
Viewing and Playing Voicemail Messages 55
Rejecting an Incoming Call, Sending it Directly to Voicemail 56
Adjusting Volume 56
Adjusting Ring Volume 56
Adjusting Tones Volume 56
Adjusting Handset Volume 57
Adjusting Speaker Volume 57
Adjusting Headset Volume 57
Viewing and Joining Meetings 58
Better Together over Bluetooth 59
6 Updating Phone Firmware Manually 63
7 Managing Phones with the Device Manager 66
Configuring a Periodic Provisioning Cycle 67
Configuring TimeZone and Daylight Savings 67
Managing Devices with HTTPS 68
Supported Parameters 68
8 Updating Microsoft Teams Devices Remotely 71
9 Troubleshooting 72
Users 72
Network Administrators 72
Collecting Logs 72
Remote Logging 74
Diagnostic Data 75
SSH 77
Capturing the Phone Screen 77
Running the tcpdump Tool 78
Activating DSP Recording 78
Deactivating DSP Recording 78
Getting the Phone IP Address 79
Getting Information about Phones 79
Installing the Teams APK (or Any Other APK) using SSH 80
Getting Company Portal Logs 80
Getting Audio Debug Recording Logs 82
Collecting Media Logs (*.blog) from the Phone 82
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CHAPTER1 Overview C470HD | Users & Administrator's Manual
1 Overview
TheAudioCodesMicrosoftTeams-nativeC470HDIPphoneisafeature-rich,executivehigh-end
businessphoneforMicrosoftTeams.AnativeMicrosoftTeamsTotalTouchhigh-endbusiness
phone,itfeaturesalargecolortouchscreenandfullUCintegration.Thephoneisequipped
withalarge,singlesurface,fulltouchinterface,incorporatinganexceptionallysharp5.5"color
touchscreen,withoptionalsupportforWi-FiandBluetooth.
AudioCodesIPphonescanbeofferedaspartofitsManagedIPPhonessolution,whichdefines
theIPphoneasanIT-managedentityanddeliversuniqueandcompletelifecyclemanagement
ofend-userdesktopdevices.
C470HDFeatures:
■NativesupportforMicrosoftTeams
■Graphicalportrait5.5”colortouchscreen(1280x720)withmulti-lingualsupport
■GbEsupport
■USBheadsetsupport
■Bluetooth5.0support
400HDIPPhoneSeriesHighlights:
■Superiorvoicequality
■Fullduplexspeakerphone
■Robustsecuritymechanisms
■PoEorexternalpowersupply
■CentralizedmanagementsupportedbyAudioCodesDeviceManager(availablefor
downloadfreeofcharge)
Specifications
ThefollowingtablesummarizesthesoftwarespecificationsoftheAudioCodesIPphonesfor
MicrosoftTeams.
Table 1-1: Software Specifications
Feature Details
Media
Processing
■VoiceCoders:G.711,G.729,G.722,SILKOpus
■AcousticEchoCancelation:G.168-2004compliant,64-msectaillength
■AdaptiveJitterBuffer
■VoiceActivityDetection
■ComfortNoiseGeneration
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CHAPTER1 Overview C470HD | Users & Administrator's Manual
Feature Details
■PacketLostConcealment
■RTP/RTCPPacketization(RFC3550,RFC3551),SRTP(RFC3711)
Microsoft
Teams
phones
featureset
■Authentication(Signinwithusercredentials;Signinusing
PC/Smartphone;ModernAuthentication;Phonelock/unlock)
■Calling(Incoming/OutgoingP2Pcalls;In-callcontrolsviaUI(Mute,
hold/resume,transfer,endcall);PSTNcalls;VisualVoicemail;911
support
■CalendarandPresence(CalendarAccessandMeetingDetails;
PresenceIntegration;ExchangeCalendarIntegration;ContactPicture
Integration;CorporateDirectoryAccess)
■Meetings(One-clickJoinforMeetings;JoinSkypeforBusiness
meetings;MeetingCallcontrols[Mute/unmute,hold/resume,hang
up,add/removeparticipant];MeetingDetails.Seealso
https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-
teams.
Configuration
and
Management
■MicrosoftTeams&SkypeforBusinessAdminCenter(Provisioning
andLogging)
■AudioCodesDeviceManagementandAudioCodesRedirectServerfor
monitoring,upgradingandconfiguring
Debugging
Tools
■LoguploadtoMicrosoftserver(certificationfor3rdpartySkypefor
Businessclients)
■RemoteloggingviaSyslog
■SSHAccess
■Capturingthephonescreen
■TCPdump
■CompanyPortal(Intune)logs
■AudioDebugrecordinglogs
■Medialogs(*.blog)
■Portmirroringnetworkmonitoring(C450HD)
■RemotePacketCapturenetworksnifferapplication
Localization
Support
■Multi-lingualsupport;thelanguagepacklistisnotyetfinalandis
subjecttomodification.
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CHAPTER1 Overview C470HD | Users & Administrator's Manual
Feature Details
Hardware ■Graphicalportrait5.5"colortouchscreen,1280x720resolution,with
multi-lingualsupport
■Wiredconnectivity:
✔TwoRJ-45[GigabitEthernet(GbE)](10/100/1000BaseTEthernet)
portsforWANandLAN
✔RJ-9port(jack)forhandset
✔USBportforheadsetsupport
✔RJ-11interface
■Wirelessconnectivity:
✔Dualband2.4GHz/5GHz,802.11b/g/nWi-Fisupport
✔Wi-Fisupportedprotocols:WEP,WPA-PSK/WPA2-PSKand
WPA/WPA2Enterprise(802.1X)PEAPonly
■IntegratedoptionalBluetoothsupport(CurrentlysupportedataBeta
level)
■Power:
✔DCjackadapter12V
✔PowersupplyAC100~240V
✔PoEClass3:IEEE802.3af(optional)
■Keys:
✔Hold
✔Mute
✔Transfer
✔Volume
✔Headset(includingLED)
✔Speaker(includingLED)
✔Back
✔Home
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CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
2 Setting up the Phone
Unpacking
When unpacking, makesure the items listed in thephone's Quick Guidearepresent and 
undamaged.
If  anything  appears  to  be  missing  or  broken,  contact  the  distributor  from  whom  you 
purchasedthephoneforassistance.
Fordetailedinformation,seethephone'sQuick Guideshippedwiththedeviceoravailable
fromAudioCodes.
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CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
Device Description
Use thefollowing  graphics to  identify and  familiarizeyourselfwith  the device's  hardware
functions.
Front View
Thefrontviewofthephoneisshowninthefigureanddescribedinthetable.
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
1RingLED Indicatesphonestatus:
■Green:Idlestate
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CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
Item # Label/Name Description
■Flashingred:Incomingcall(ringing)
■Red:Answeredcall
2TFTtouch
screen
ThinFilmTransistortouchscreen,atypeofLCD(LiquidCrystal
Display)interactivescreenwhichdisplayscallinginformationand
letsyouconfigurephonefeaturesbytouchingtheglass.
3Home Touchtoreturntothephone'shome(idle)screenfromany
screen.
4Hold Touchtoplaceanactivecallonhold.
5Volume Increasesordecreasesthevolumeofthehandset,headset,
speaker,ringtoneorcallprogresstones.SeeAdjustingVolume
onpage56fordetailedinformation.
6'Back'key Touchtoreturntothepreviousscreen.
7Calltransfer Touchtotransferacalltoathirdparty.
8Speaker Touchtoactivatethespeaker,allowingahands-free
conversation.
9Headset Touchtoactivateacallusinganexternalheadset.
10 Mute Touchtomuteanestablishedcall.
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CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
Rear View
Therearviewofthephoneisshowninthefigureanddescribedinthetable.
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Description
112VDCpowerjackthatconnectstotheACpoweradapter.
2RJ-45porttoconnecttotheEthernetLANcablefortheLANconnection(uplink-
10/100/1000Mbps).Ifyou'reusingPoweroverEthernet(PoE),powertothephoneis
suppliedfromtheEthernetcable(drawspowerfromeitherasparelineorasignal
line).
3RJ-45porttoconnectthephonetoaPC(10/100/1000Mbpsdownlink).
4Headsetjack,i.e.,RJ-9portthatconnectstoanexternalheadset.
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CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
Cabling
Seethephone'sQuick GuideshippedwiththedeviceandalsoavailablefromAudioCodesfor
detailedinformationonhowtocablethephone.
- 8 -

CHAPTER3 Starting up C470HD | Users & Administrator's Manual
3 Starting up
Afterconnectingthephonetothenetwork(orresettingit),thelanguageselectionscreenis
displayedbydefault.
Touch  the  language  of  your  choice and  then  configure  device  settings  to  match  specific 
requirements.
Only if the phone is restored to default settings will it be necessary to repeat this.
Configuring Device Settings
Thesection familiarizes you with thephone’s settings. Phones are delivered to customers 
configuredwiththeirdefaultsettings.Customerscancustomizethesesettingstosuitspecific
enterpriserequirements.
➢To access device settings:
1. Inthehomescreen,touchtheavatarpictureandthentouchtheoptionSettingsandthen
theoptionDevice settings.
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CHAPTER3 Starting up C470HD | Users & Administrator's Manual
2. Under'User',viewthesettings;touchasettingtoopenit.Scrolldowntoviewthesettings
under'Deviceadminsettings'.Usethistableasreference.
Table 3-1: Device Settings
Setting Description
'User'
Display Opensthe‘Display’screen[Brightnesslevel].
Thephone'sscreensupportsdifferentbrightnesslevels.Choosethe
levelthatbestsuitsyourrequirements.
■Sleep
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CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
■Screensaver
■Font size
Sound Allowsyoutocustomizephonevolumeforafriendlieruserexperience.
Ring volume at n%
- 11 -

CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
Date&time DateandtimeareautomaticallyretrievedfromthedeployedNetwork
TimeProtocol(NTP)server.
Use24-hourformat[AllowsyoutoselecttheTimeformat]
Wi-Fi ThephonecanconnecttoanAccessPointviaWi-Fi.Seethephone's
Quick GuidefordetailedinformationonsettingupWi-Fi.Seealso
ConfiguringWi-Fionpage22inthisdocumentforinformationabout
configuringthefeature.
Accessibility Allowsmakingthescreenreader-friendlier.
Bluetooth HandsfreeprofilewherethephoneisabletoconnecttoBluetooth
headsetorspeaker.
Seethephone'sQuick Guidefordetailedinformationonsettingup
Bluetooth.
PowerSaving Allowsuserstocontributetopowersavingintheenterprise.
- 12 -

CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
Enablepowersaving
Starttime[Thedeviceconsumesminimalenergybeforetheuserarrives
attheoffice]
Endtime[Thedeviceconsumesminimalenergyaftertheuserleavesthe
office]
Debugging Enablesuserstorebootthedevice.
LoginasAdministratorformoredebuggingsettingstobeavailable.
Security Helpssecuretheenterprisetelephonynetworkagainstbreaches.
Screenlock[Thephoneautomaticallylocksafteraconfiguredperiodto
secureitagainstunwanteduse.Ifleftuntouchedfor10minutes
(default),itautomaticallylocksandisinaccessibletoanyonewho
doesn'tknowitslockcode.]
Makepasswordsavailable
Touchscreen Allowsuserstodisablethephone’stouchscreen.
Languages
&input
Allowsuserstocustomizeinputtingtosuitpersonalrequirements.
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CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
About
[Android7.1.2]
Enablesuserstodeterminedeviceinformation.
Todeterminethedevice’sIPaddress,selectthe‘Status’option.
Togetinformationabouttheversion,select‘Versioninfo’.
TogetinformationabouttheAndroidversion,select‘Androidversion’.
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CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
'Device admin settings'
Device
administration
AllowstheusertologinasAdministrator,necessaryforsomeofthe
debuggingoptions.Itispasswordprotected.Defaultpassword:1234(or
1111inearlyversions).AfterlogginginasanAdministrator,theusercan
logout|changepassword.
TouchLoginandthenintheLoginscreenthatopens,touchthe'Enter
password'fieldandusethevirtualkeyboardtoenterthepassword
(1234or1111).Notethatthevirtualkeyboardpopsupforall‘Settings’
fieldstoallowinputtingcharactersand/ornumbers.Twovirtual
keyboardtypescanbedisplayed:Numeric(shownfirstbelow)or
QWERTY(shownsecondbelow).
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CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
Thesevirtualkeyboardsarealsodisplayedwhennetworkadministrators
needtoenteranIPaddresstodebug,orwhentheyneedtoentertheir
PINlockforthesecuritytab.
Afterloggingin,scrolldownintheSettingsscreentothesection'Device
adminsettings'.
Modify
network
EnablestheAdminusertodeterminenetworkinformationandto
modifynetworksettings.
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