AudioCodes 420HD User manual

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User's Manual Contents
Version 2.0.11 3 420HD IP Phone with Microsoft Lync
Table of Contents
1Introducing the 420HD IP Phone................................................................................9
1.1 About AudioCodes' Series of High Definition IP Phones...................................................9
1.2 Cutting Edge Voice Quality & HD VoIP .............................................................................9
2Setting up the Phone.................................................................................................11
2.1 Unpacking........................................................................................................................11
2.2 Device Description...........................................................................................................11
2.2.1 Front View..........................................................................................................................11
2.2.2 Rear View ..........................................................................................................................13
2.3 Cabling.............................................................................................................................14
2.4 Mounting the Phone.........................................................................................................15
2.4.1 Mounting the Phone on a Desktop ....................................................................................15
2.4.1.1 Routing the Handset Cable................................................................................15
2.4.2 Mounting the Phone on a Wall...........................................................................................16
3Getting Started...........................................................................................................17
3.1 Getting Acquainted with the LCD.....................................................................................17
3.2 Softkeys...........................................................................................................................18
3.3 Navigating the Phone's Menu..........................................................................................19
3.4 Displayed Messages........................................................................................................20
4Signing In...................................................................................................................21
4.1 Switching from Letters to Numbers/Symbols...................................................................22
4.2 Signing Out......................................................................................................................24
5Customizing the Phone.............................................................................................25
5.1 Changing the LCD Language..........................................................................................25
5.2 Selecting Ring Tone ........................................................................................................26
5.3 Enabling Call Waiting.......................................................................................................27
5.4 Managing Simultaneous Incoming Calls..........................................................................27
5.4.1 Configuring Busy on Busy .................................................................................................27
5.5 Defining Call Forwarding .................................................................................................28
5.6 Setting Date and Time.....................................................................................................29
5.7 Changing LCD Contrast Level.........................................................................................31
5.8 Defining LCD Backlight Timeout......................................................................................32
5.9 Selecting an Answering Device .......................................................................................33
5.10 Defining Location.............................................................................................................33
5.11 Defining an Outbound Proxy............................................................................................34
5.12 Adjusting Volume.............................................................................................................35
5.12.1 Adjusting Ring Volume ......................................................................................................35
5.12.2 Adjusting Tones Volume....................................................................................................35
5.12.3 Adjusting Handset Volume ................................................................................................36
5.12.4 Adjusting Speaker Volume ................................................................................................36
5.12.5 Adjusting Headset Volume ................................................................................................36
5.13 Managing Your Personal Directory..................................................................................37
5.13.1 Accessing the Directory.....................................................................................................37
5.13.2 Adding Contacts to the Personal Directory........................................................................37
5.13.3 Editing Contact Information ...............................................................................................38
5.13.4 Deleting a Contact .............................................................................................................39
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420HD IP Phone with Microsoft Lync
User's Manual 4 Document #: LTRT-11896
5.13.5 Searching for a Contact.....................................................................................................40
5.14 Searching for a Contact in the Corporate Directory using T9..........................................41
5.14.1 Changing from T9 to A/a/1.................................................................................................41
5.15 Defining a Speed Dial......................................................................................................42
5.15.1 Defining a Phone Key as a Speed Dial..............................................................................42
5.15.2 Editing a Speed Dial ..........................................................................................................43
5.15.3 Deleting Speed Dials .........................................................................................................43
5.16 Changing your Presence Status......................................................................................44
6Performing Basic Operations...................................................................................45
6.1 Using Audio Devices........................................................................................................45
6.2 Making Calls....................................................................................................................45
6.2.1 Dialing................................................................................................................................46
6.2.2 Redialing............................................................................................................................46
6.2.3 Dialing a Missed Call .........................................................................................................47
6.3 Answering Calls...............................................................................................................47
6.4 Rejecting Incoming Calls.................................................................................................48
6.5 Silencing Incoming Calls..................................................................................................48
6.6 Ending an Established Call..............................................................................................48
6.7 Viewing Missed, Received and Dialed Calls....................................................................49
7Performing Advanced Operations ...........................................................................51
7.1 Answering Waiting Calls..................................................................................................51
7.2 Placing a Call On Hold.....................................................................................................52
7.3 Calling a Contact Listed in the Directory..........................................................................52
7.4 Using a Speed Dial to Place a Call..................................................................................52
7.5 Transferring Calls ............................................................................................................53
7.5.1 Performing a Consultative Transfer...................................................................................53
7.5.1.1 Performing a Consultative Transfer using Softkeys Only...................................53
7.5.2 Performing a Blind Transfer...............................................................................................54
7.6 Parking a Call ..................................................................................................................55
7.7 Configuring Group Call Pickup (GCP).............................................................................55
7.8 Hosting 3-Way Conference Calls.....................................................................................56
7.9 Muting Calls.....................................................................................................................56
7.10 Using BToE Functions.....................................................................................................57
7.10.1 Signing In...........................................................................................................................57
7.10.2 Making a Call (Click-to-Dial)..............................................................................................58
7.10.3 Making a Conference Call .................................................................................................58
7.10.4 Answering a Call................................................................................................................59
7.10.5 Transferring a Call .............................................................................................................60
7.11 Retrieving Voice Mail Messages......................................................................................61
8Troubleshooting........................................................................................................63
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User's Manual Contents
Version 2.0.11 5 420HD IP Phone with Microsoft Lync
List of Figures
Figure 2-1: Front View......................................................................................................................................12
Figure 2-2: Rear View.......................................................................................................................................13
Figure 2-3: Cabling...........................................................................................................................................14
Figure 3-1: LCD in Idle State............................................................................................................................17
Figure 3-2: Menu ..............................................................................................................................................19
Figure 4-1: Entering Letters of the Alphabet ....................................................................................................22
Figure 4-2: Entering a Symbol (e.g., a dot) ......................................................................................................23
Figure 4-3: Reverting to Letters (e.g., abc) ......................................................................................................23
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420HD IP Phone with Microsoft Lync
User's Manual 6 Document #: LTRT-11896
List of Tables
Table 2-1: Font View Description .....................................................................................................................12
Table 2-2: Rear View Description.....................................................................................................................13
Table 3-1: LCD in Idle State.............................................................................................................................17
Table 3-2: Softkeys...........................................................................................................................................18
Table 3-3: Messages Displayed in the LCD Indicating Processes In Progress...............................................20
Table 5-1: Time Zones......................................................................................................................................30
Table 5-2: Presence Statuses ..........................................................................................................................44
Table 8-1: Troubleshooting...............................................................................................................................63
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User's Manual Notices
Version 2.0.11 7 420HD IP Phone with Microsoft Lync
Notice
This document shows how to use the AudioCodes 420HD IP Phone with Microsoft Lync.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2015 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: June-15-2015
Trademarks
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s
Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX,
VocaNOM and One Box 365 are trademarks or registered trademarks of AudioCodes Limited All
other products or trademarks are property of their respective owners. Product specifications are
subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly
appreciated.
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420HD IP Phone with Microsoft Lync
User's Manual 8 Document #: LTRT-11896
Related Documentation
Document Name
400HD Series IP Phone with Microsoft Lync Release Notes
400HD Series IP Phone with Microsoft Lync Administrator’s Manual
420HD IP Phone with Microsoft Lync Quick Guide
400HD Series IP Phones for Lync Hosting Partner (LHPv2) Environment Configuration Note
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User's Manual 1. Introducing the 420HD IP Phone
Version 2.0.11 9 420HD IP Phone with Microsoft Lync
1 Introducing the 420HD IP Phone
AudioCodes' 420HD IP Phone is based on AudioCodes High Definition voice technology,
providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a 1-line
2 concurrent calls per line premium model which includes a large monochrome multi-language
graphic liquid crystal display (LCD).
The 420HD IP Phone is a fully-featured telephone that provides voice communication over an IP
network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, etc.
Read this User’s Manual carefully to learn how to operate this product and take advantage of its
multiple features.
1.1 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’
VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and
Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,
Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes
Series of High Definition IP Phones enable Systems Integrators and end-customers to build end-
to-end solutions that rely on AudioCodes’ technological advantage and proven track record in
providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a
growing demand for High Definition VoIP solutions in end-user phones and terminals, improving
the productivity and efficiency of business communications with new quality standards set by the
High Definition voice technology.
1.2 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software,
AudioCodes’ IP Phones are designed to utilize the most popular wideband coders. The phones
feature enhanced proprietary capabilities such as packet loss concealment, high quality wideband
acoustic echo canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.
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420HD IP Phone with Microsoft Lync
User's Manual 10 Document #: LTRT-11896
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User's Manual 2. Setting up the Phone
Version 2.0.11 11 420HD IP Phone with Microsoft Lync
2 Setting up the Phone
2.1 Unpacking
When unpacking, ensure that the following items are present and undamaged:
420HD IP Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
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420HD IP Phone with Microsoft Lync
User's Manual 12 Document #: LTRT-11896
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
1 Ring LED Flashing blue light indicates an incoming call.
2 LCD Interactive screen displaying calling information, enabling you to set up
phone features.
3 Softkeys See Section 3.2 on page 18 for details on the four softkeys and the
available functions they offer.
4 Navigation
Control /OK Press the upper rim to scroll up menus/items. Press its lower rim to scroll down. Press its left or right rim to move the cursor left or right (when
editing a contact number for example). Press the OK button to select a
menu/item/option.
5
VOICE MAIL
Retrieves voice mail messages.
6 CONTACTS Press to directly access the Personal directory and Corporate directory.
7
MENU
Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5)
Status (6) Administration.
1
2
3
4
5
6
7
8
9
12
13
14
15
11
10
16
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User's Manual 2. Setting up the Phone
Version 2.0.11 15 420HD IP Phone with Microsoft Lync
2.4 Mounting the Phone
The phone can be mounted on a:
„
Desk (see Section 2.4.1 below)
„
Wall (see Section 2.4.2 on page 16)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
2.4.1 Mounting the Phone on a Desktop
This section shows how to place the phone on a desk or flat surface.
¾To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
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420HD IP Phone with Microsoft Lync
User's Manual 16 Document #: LTRT-11896
2.4.2 Mounting the Phone on a Wall
This section shows you how to mount the phone on a wall or wall plate.
¾To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
To detach the phone's stand, push this button
b. Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 15) only
now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the middle
rails of the phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.
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420HD IP Phone with Microsoft Lync
User's Manual 18 Document #: LTRT-11896
3.2 Softkeys
The table below shows the softkeys displayed in LCD menus. To use a softkey, press the key
located directly below it on the device.
Table 3-2: Softkeys
Softkey Description
Missed Displays missed calls.
Forward Defines and activates call forwarding.
Status Displayed in idle state. Lets you set presence status: Available, Busy, Do not disturb, Away,
Be right back
Sign in
/Sign out
Displayed in the idle screen. Sign in is displayed if you haven't signed in yet.
Sign out
is displayed after pressing the
Status
softkey - after signing in.
Opens the phone's Directory. Lets you select a contact in the Corporate directory or
Personal directory. Displayed in idle state. Also displayed (for example) after lifting the
handset and selecting >New Call / Trans, or Conf.
Select
Selects a menu or menu option. Identical to the
OK
key. Either can be used.
BToE
Generates a pairing code to use when setting up Better Together over Ethernet.
A/a/1
Enables switching between input modes: abc, Abc, ABC or numbers.
Save Saves settings.
Cancel
Cancels the currently initiated call or configuration.
Dial Displayed after a number is keyed, a directory contact is selected, or a logged call is selected.
Dials the phone number / directory contact / logged call.
Clear
Displayed (for example) after entering a digit of a phone number. Deletes from right to left.
Displayed after a number is dialed and the call is answered on the other side.
Also shown after
you answer a call. Accesses the New Call/Trans. screen in which you can enter a number or
URL.
Conf Displayed after a number is dialed and the call is answered on the other side.
Also shown after
you answer a call. Accesses the CONFERENCE WITH screen in which you can
key a number
or URL.
URL Displayed after lifting the handset, after pressing and selecting New Call / Trans,after
pressing Conf, and after pressing . Lets you call a URL.
Displayed after lifting the handset. Also displayed after New Call /Trans or Conf is selected.
Presents menu items All Calls, Missed Calls, Received Calls and Dialed Calls.
Detail Displayed (for example) after selecting a call listed under All Calls, Missed Calls, Received
Calls
or
Dialed Calls
. Displays call details: Time, Date, etc.
End Displayed for example after pressing the Dial softkey and the called party lifts the handset.
Also displayed after answering an incoming call. Ends the call.
Back Displayed for example after pressing the MENU key. Returns you to the previous screen or
menu level.
Start Displayed after pressing Forward > selecting an extension line > selecting when to forward.
Activates call forwarding.
Edit Displayed after you select a contact (for example) to be edited.
Delete Displayed (for example) after pressing the MENU key > selecting Call Log. Lets you delete
items under All Calls, Missed Calls, Received Calls or Dialed Calls. Before deleting, a
warning prompt is displayed.
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User's Manual 3. Getting Started
Version 2.0.11 19 420HD IP Phone with Microsoft Lync
3.3 Navigating the Phone's Menu
You can configure the phone and access information using the menu. You can select
„
Personal directory under Directory to add contacts
„
Missed Calls under Call Log to view missed calls and reply to them
„
Network Status under Status to view the phone's IP address.
The figure below shows the menu structure.
Figure 3-2: Menu
Note: Administration is intended for system administrators only. It is password protected.
See the Administrator’s Manual for details.
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420HD IP Phone with Microsoft Lync
User's Manual 20 Document #: LTRT-11896
¾To access the phone's menu:
„
Press the MENU key located on the device.
¾To navigate to menu items:
„
Press the navigation control's lower rim -OR- press the menu item's number, e.g., press 3to
navigate to Speed Dial.
¾To select a menu or menu item:
„
Press the Select softkey or press the navigation control's OK button.
¾To cancel and move to a previous menu level:
„
Press the Back softkey.
3.4 Displayed Messages
Messages displayed in the LCD indicating processes in progress include:
Table 3-3: Messages Displayed in the LCD Indicating Processes In Progress
Message Description
Initializing Initializing
Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP)
Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) )
Acquiring IP Acquiring an IP address from a DHCP server
Initializing Network Initializing the network
Signing in Signing in to the Lync server
Signing in...Contacting time server Get the time from the NTP server
Discovering Lync server Auto discovering the Lync server on the network
Registering Registering to a SIP proxy server (after booting up the phone)
Downloading Firmware File Downloading a firmware file
Upgrading Firmware Upgrading the phone’s firmware
Signing out Signing out of the Lync server
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