Aurora DXW-3 Series User manual

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Manual Number: 140530
Firmware: v1.21 & above
USERS GUIDE
DXW-3 Series
3 Gang Decora®HDBaseT Wall Plate
Transmitter
DXW-3E
DXW-3
DXW-3EU / DXW-3EUH

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User Guide
SAFETY INSTRUCTIONS
Please review the following safety precautions. If this is the first time using this model, then read this manual
before installing or using the product. If the product is not functioning properly, please contact your local
dealer or Aurora for further instructions.
The lightning symbol in the triangle is used to alert you to the presence of dangerous voltage
inside the product that may be sufficient to constitute a risk of electric shock to anyone opening
the case. It is also used to indicate improper installation or handling of the product that could
damage the electrical system in the product or in other equipment attached to the product.
The exclamation point in the triangle is used to alert you to important operating and maintenance
instructions. Failure to follow these instructions could result in injury to you or damage to the
product.
Be careful with electricity:
Power outlet: To prevent electric shock, be sure the electrical plug used on the product power cord
matches the electrical outlet used to supply power to the Aurora product. Use only the power adapter
and power connection cables designed for this unit.
Power cord: Be sure the power cord is routed so that it will not be stepped on or pinched by heavy
items.
Lightning: For protection from lightning or when the product is left unattended for a long period,
disconnect it from the power source.
.
Also follow these precautions:
Ventilation: Do not block the ventilation slots if applicable on the product or place any heavy object on
top of it.
Blocking the air flow could cause damage. Arrange components so that air can flow freely. Ensure that
there is adequate ventilation if the product is placed in a stand or cabinet. Put the product in a properly
ventilated area, away from direct sunlight or any source of heat.
Overheating: Avoid stacking the Aurora product on top of a hot component such as a power amplifier.
Risk of Fire: Do not place unit on top of any easily combustible material, such as carpet or fabric.
Proper Connections: Be sure all cables and equipment are connected to the unit as described in this
manual.
Object Entry: To avoid electric shock, never stick anything in the slots on the case or remove the cover.
Water Exposure: To reduce the risk of fire or electric shock, do not expose to rain or moisture.
Cleaning: Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the
device before cleaning.
ESD: Handle this unit with proper ESD care. Failure to do so can result in failure.
FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Trademarks
All trademarks in this document are the properties of their respective owners.

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User Guide
TABLE OF CONTENTS
PACKAGE CONTENTS.............................................................................................................1
INTRODUCTION........................................................................................................................2
About..................................................................................................................................................... 2
Features................................................................................................................................................ 2
Front DXW-3, DXW-3E, DXW-3EU, DXW-3EUH................................................................................. 3
Rear Panel DXW-3, DXW-3E, DXW-3EU, DXW-3EUH ....................................................................... 5
APPLICATIONS.........................................................................................................................6
Example 1 Typical DXW-3 Transmitter to RX Receiver........................................................................ 6
Example 2 DXB-8 Button Wall Control to DXW-3................................................................................. 7
Example 3 DXW-3EU Connected to DXE-USB-H1.............................................................................. 8
Example 4 DXW-3EUH Connected to DXE-USB-D1P......................................................................... 9
OPERATION............................................................................................................................10
Source Selection................................................................................................................................. 10
Auto-Sense......................................................................................................................................... 10
EDID Handling.....................................................................................................................................11
AWV™ (Audio without Video) ..............................................................................................................11
Factory Reset.......................................................................................................................................11
SERIAL COMMANDS..............................................................................................................12
RS-232 Commands ............................................................................................................................ 12
RS-232 Command Usage................................................................................................................... 14
CONNECTOR PIN DEFINITION..............................................................................................15
VGA DB15HD ..................................................................................................................................... 15
HDMI................................................................................................................................................... 15
DisplayPort.......................................................................................................................................... 16
CAT5e/6/6A......................................................................................................................................... 16
APPENDIX 1 Troubleshooting...........................................................................................17
APPENDIX 2 Firmware Update..........................................................................................18
DXW-3 Update Utility.......................................................................................................................... 18
APPENDIX 3 Supported Timing ........................................................................................19
VGA Port Supported Timing................................................................................................................ 19
APPENDIX 4 Technical Specifications..............................................................................20
APPENDIX 5 Cabling .........................................................................................................22
APPENDIX 6 Warranty .......................................................................................................23

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User Guide
PACKAGE CONTENTS
Please make sure the following items are included within your package. Contact your dealer if any items
are missing or damaged.
DXW-3-W (White) or DXW-3-B (Black)
3 Gang Decora®Paintable White or Black Wall Plate Accordingly.
USB Type A male to Type A Male (DXW-3EUH model only)
Optional Accessories
PS0053-1 24v DC 15.5 Watt power Supply
PS0062-1 24v DC 24 Watt power Supply
CA0054-1 8” VGA to 4 RCA Adaptor cable (YPbPr and Composite Video)
DXB-8 Button Backlit Wall Controller Panel available in black or white.
DXE-USB-H1 USB Host side (PC) extender unit for DXW-3EU.
DXE-USB-D1P USB Device side extender unit with 24v DC power supply for DXW-3EUH
Compatible HDBaseT Receivers
The DXW-3 Series is an HDBaseT technology product and should work with other HDBaseT receivers.
Please note if product does not supply POE remotely local 24v DC power supply (PS0053-1) must be
used. DXW-3 models will be limited to the capabilities of the receiver accordingly.
DXE-CAT-RX1 (Recommended for DXW-3 Model Only)
DXE-CAT-RX2 (Recommended for DXW-3, 3E, or 3EU)
DXE-CAT-RX3 / RX3C / RX3-A / RX3C-A (Recommended for DXW-3, 3E, or 3EU)
DXCI-4-HDBT1 (Recommend for DXW-3 Model Only)
DXCI-4-HDBT2E (Recommended for DXW-3, 3E, & 3EU)
Note: Go to www.auroramm.com for latest manual and firmware

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User Guide
INTRODUCTION
About
Aurora is pleased to be the world’s first HDBaseT wall plate with Display Port, HDMI, & VGA/YPbPr . The
DXW-3 Series available in white or black are 3 gang multi-input Decora®style wall plates. Its ability to
convert VGA (YPbPr, S-Video, Video) with audio to HDMI locally and transmit the signal up to 600ft sets
this unit apart from the competition. The sources are remotely selectable via RS-232 commands sent
through the matching receiver device (DXE-CAT-RX, DXM Matrixes, etc). In addition, there is a LAN port
(DXW-3E, DXW-3EU, DXW-3EUH) for connection to the network without requiring a separate wall plate.
The DXW-3EU has two USB ports for powering USB devices and transmitting 480Mbps up to 220ft
independently to a different location. The DXE-3EUH has 2 USB Ports, top for host use (PC) and lower for
charging only and can extend up to 150ft. The DXW-3 Series can be remotely powered by the receiver
device and also has the ability to transmit IR signals via the sensor window on the front of the unit for
remote control of IR controllable devices. Overall, the DXW-3 saves money and simplifies an installation
by combining the functionality of a switcher, converter, and extender into one neat package.
Features
1 DisplayPort Input with Audio
1 HDMI Input with Audio for DVI
1 VGA with Audio Converted to HDMI
Programmable Buttons for Control of Displays
VGA can Accept YPbPr, S-Video, & Video
1 LAN Connector (DXW-3E, DXW-3EU, DXW-3EUH)
HDBaseT 600ft (183m) Extension
2 USB 2.0 Ports (DXW-3EU, DXW-3EUH)
USB Extends Independently (3EU 220ft, 3EUH 150ft)
1 IR Receiver (40ft Range)
Auto Sense, Buttons, RS-232 for Source Select
Buttons Backlight (Red, Green, Blue)
HDCP Compliant
Remote or Local Power (DXW-3EUH remote only)
Fits in Standard 3 Gang Outlet Box
Low Depth for Floor & Table Boxes
Warning: Do not plug RJ-45 HDBaseT output to non-HDBaseT compliant devices or damage may occur to
either product.

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User Guide
Front DXW-3, DXW-3E, DXW-3EU, DXW-3EUH
DXW-3 DXW-3E DXW-3EU / DXW-3EUH
Front Left Side
Button –The backlit button (red, green, or blue) will select the left side source.
DB15 VGA Connector –VGA up to 1080p can be input. Through the use of a breakout cable
YPbPr, Video, and S-Video can also be input. The DXW-3 will check for VGA signal, if no
signal, YPbPr, then Composite Video, and finally S-Video. When switching back and forth the
DXW-3 will remember the last source selected for faster switching. All analog sources will be
converted to HDMI and sent HDBaseT to the receiver unit. Note: See appendix for pin out
information.
3.5mm TRS Connector –Audio for the VGA connector sources to be embedded in HDMI
RJ-45 LAN Connector (DXW-3E, DXW-3EU, & DXW-3EUH) –10/100 LAN via HDBaseT
receiver unit. Must use DXE-CAT-RX2 or RX3 for LAN function. Note only yellow LED is
active and will light solid when link and blink with activity.
Front Middle
Button –The backlit button (red, green, or blue) will select the middle source.
HDMI Connector –Use with HDMI or DVI sources like Blu-ray players, laptops, etc.
3.5mm TRS Connector –Audio for DVI source to embed and turn into HDMI.
Dual USB Connector (DXW-3EU / 3EUH) –USB 2.0 480Mbps and supplies up to 1Aof
power between both ports. Note the power comes from the HDBaseT extender or local
supply not the USB extender. Great for charging port of USB devices like phones and certain
tablets. If used for extender it must be used with DXE-USB-H1 (3EU 220ft) or DXE-USB-D1P
(3EUH 150ft) and is wired separate of the HDBaseT CAT cable. Please note iPhone®& iPad®
devices require use of DXE-USB-H1 (3EU model only) connected to PC in order to charge or
maintain power (iPad®). DXW-3EUH top port is for PC (Host Type A to Type A cable is
supplied) and lower port is charging only.
IR Remote Window –Can receive IR remotes at 38kHz and transmit to other end. Receives
signals up to 40ft away.

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User Guide
Front Right Side
Button –The backlit button (red, green, or blue) will select the right side source.
DisplayPort Connector –Use with DisplayPort, HDMI or DVI sources like Blu-ray players,
laptops, etc.
3.5mm TRS Connector –Audio for DVI source to embed audio with the DisplayPort Signal.

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User Guide
Rear Panel DXW-3, DXW-3E, DXW-3EU, DXW-3EUH
Rear Connections
24V DC –Power connector for 24V DC power supply. If remote device can supply power
over HDBaseT then the local power is not required. Currently all receiver types from Aurora
supply power over the HDBaseT.
HDBaseT –CAT 5e/6/6A cables can be used. For longest distance over 600ft use CAT 6A
shielded. This connector is right angle for low depth applications.
RS-232 –Connect RS-232 device up to 115k baud. Note there is a 5v line as it is designed to
power the DXB-8 8 button wall plate. Note: The DXW-3EUH model will use 2 position green
power connector location as DEV_DET input and ground so only remote power from receiver
will work.
USB Extender –The black 4 pin 3.5mm Euro style connector is a separate extender to work
with the DXE-USB-H1 for 3EU model or DXE-USB-D1P for 3EUH model. It will work up to
220 feet for the 3EU and 150ft for the 3EUH with CAT 6 cable allowing the PC to be located
elsewhere from the video.
Note: Some 3 gang electrical boxes or mud rings have curved or beveled corners that may
prevent the DXW-3 from properly fitting. Make certain to use a brand that fits the full
dimensions listed in the specification section.

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User Guide
APPLICATIONS
Example 1 Typical DXW-3 Transmitter to RX Receiver

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User Guide
Example 2 DXB-8 Button Wall Control to DXW-3
DXB-8 wall controller connected to the DXW-3 series. The DXB-8 serial port will
connect and draw power from the DXW-3 via the 4 pin RS-232 connection. Any serial
command can be programmed into the DXB-8 at any baud rate and sent through the
DXW-3 to the DXE-CAT-RX receivers. This allows not only the switching of the DXW-3
to be controlled but the remote display device as well. Make certain the baud rates are
set the same on the DXW-3 and the DXB-8. More information on the DXB-8 can be
found on the Aurora website www.auroramm.com

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User Guide
Example 3 DXW-3EU Connected to DXE-USB-H1
The DXE-USB-H1 (Host Unit) will be located by the computer using the Mini USB Type
B to USB Type A Male cable that is supplied with the DXE-USB-H1. The 24v DC is not
required to be connected when used with the DXW-3EU. Power will be drawn from the
computer. The DXW-3EU will supply 5v to the USB connectors for local charging even if
the DXE-USB-H1 is not connected as it derives its power from the HDBaseT
connection. Please note many tablet devices have proprietary charging circuits and may
not fast charge.
The RJ-45 of the DXE-USB-H1 will connect to the DXW-3EU USB 2.0 3.5mm black
connector and the RS-232 3.81mm green connector (power & ground only). The pin-out
for the RJ-45 is noted below.
More information on the DXE-USB-H1 can be found at www.auroramm.com
1- DM
2- DP
3- 24V DC (Do not connect)
4- Host Detect (Do not connect)
5- Device Detect (Connect to 5V)
6- GND
7- QM
8- QP

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User Guide
Example 4 DXW-3EUH Connected to DXE-USB-D1P
The DXE-USB-D1P (Device Unit with 24v DC supply) will be located by the product
using the USB Type Aconnectors (ex. Keyboard, mouse, etc). The DXW-3EUH is the
opposite of the 3EU model and will not supply 5v to the USB connectors for local
charging as it is a Host. The top USB port of the DXW-3EUH is the Host and the bottom
connector is not used. The top Host port will connect to the PC USB port via supplied
USB Type A to Type A cable.
The RJ-45 of the DXE-USB-D1P will connect to the DXW-3EUH USB 2.0 3.5mm black
connector, and the RS-232 3.81mm green connector (5v). The pin-out for the RJ-45 is
noted below.
Note: The DXW-3EUH must be paired with the DXE-USB-D1P for USB proper operation. The
main difference of the D1 vs D1P is the ability to power locally with 24v DC. The D1 does not
have this as it is specifically designed to pair with the H1.
More information on the DXE-USB-D1P can be found at www.auroramm.com
1- DM
2- DP
3- GND (Must be D1P Model only)
4- Host Detect (Connect to 5V)
5- Device Detect (Connect to DT)
6- GND
7- QM
8- QP

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User Guide
OPERATION
Source Selection
The DXW-3 Series has the ability to change between the VGA port, HDMI, and DisplayPort via
front buttons, RS-232, and Auto-Sense. Once a source is selected the display will lock within a
few seconds. The time to lock depends on the display but typical time can be from 3-5 seconds.
Keep in mind the DXW-3 series does not scale so what comes in is what will go back out for both
the VGA and the HDMI. Most modern displays have scalers and the DXW-3 Series can handle
resolutions up to 1080p.
DVI Input
For DVI use a DVI to HDMI cable or DVI to DisplayPort cable. If the source is DVI the HDMI or
DisplayPort input will try to auto detect. If detected the analog audio below the HDMI or
DisplayPort connector will become active. Holding the HDMI or DisplayPort button for two
seconds will force analog audio and will be confirmed with the button LED illuminating cyan. To
revert back press either button accordingly and the LED will light to its defined prior color.
YPbPr Input
For YPbPr use a VGA to YPbPr cable (CA0054-1). When VGA side is selected the DXW-3 will
automatically see there is no VGA sync signals and try to lock to YPbPr. If present it will then lock
and display image. Note when using YPbPr auto sense will not work even if enabled. Auto sense
will only work with VGA and HDMI signals.
Auto-Sense
The DXW-3 Series has Auto-Sense capability. Auto-Sense will automatically switch to the last
DisplayPort, HDMI or VGA input connected provided a hot-plug is provided from the source
device. The DXW-3 factory default is enabled but can be disabled and saved in non-volatile
memory via RS-232 command. In addition, the front button selection or RS-232 control will allow
the DXW-3 to switch away until another new input is detected. For example, if a user has a laptop
plugged into the VGA port and then connects a Blu-ray® player to the HDMI, the DXW-3 will
automaticallyswitch to the HDMI input. If after thatthe laptop is disconnected or signal is removed
with function keys and reconnected the DXW-3 will switch back to the laptop. If an RS-232
command is received to switch to the opposite input theunit willdo so as well.Whenever a source
is changed the LED on the button will follow and the RS-232 ports will send a response string to
let a remote device know that a change has occurred.

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User Guide
EDID Handling
The HDMI port will retrieve the EDID from the destination device (ex. Projector, LCD, Matrix,
etc) via the HDBaseT connection to the receiver unit. The VGA port will use an internal EDID
specific to the capabilities of the DXW-3 VGA port with 1080p being the recommended default.
AWV™ (Audio without Video)
The DXW-3 Series has the ability to send audio with a video signal being present on the VGA
audio connector. This is done by sending a 640 x 480 VGA signal when no signal is available so
audio can still be heard through the HDMI input on the display or amplifier. Keep in mind if this
feature is enabled (see RS-232 commands) installations relying on loss of signal to turn display
on and off will not work. The DXW-3 factory default is disabled but can be enabled and saved in
non-volatile memory via RS-232 command.
Factory Reset
Holding both buttons for 5 seconds will restore factory defaults. This will be confirmed by both
buttons turning cyan. Keep in mind all stored settings into the non-volatile memory will revert
back to the factory defaults of each function accordingly.

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User Guide
SERIAL COMMANDS
RS-232 Commands
! - Command, ? - Query, ~ Response
<cr> = 0x0D Hex / 13 Decimal
20 = Fixed Address for DXW. DXW will not pass through serial to other port when it sees it is a
specific command intended for the DXW. Command will work without address, however, the
response will appear on both ports.
Command
String Format
Information
Baud Rate Setup
Command
!20BRy,a,b<cr>
y = port number = 1 or 2 (1 is HDBaseT, 2 is Rear Port)
a = baud rate = 2400, 4800, 9600, 19200, 38400, 57600,
115200
b = bits, parity, stop = 8N1, 8E1, 8O1
Factory Default is 9600 8N1
Button LED Setup
!20BLy,z1,z2 <cr>
y = 1-3 (1 is VGA, 2 is HDMI, 3 is DisplayPort)
z1 = Released LED State = R, G, B, N (R = Red, G = Green,
B = Blue, N = None)
z1 = Pushed LED State = R, G, B, N (R = Red, G = Green,
B = Blue, N = None)
Factory Default is off for release and blue for push.
Button Push
!20BPx<cr>
x = 1-3 (1 is VGA, 2 is HDMI, 3 is DisplayPort) power up
default is HDMI
Auto Sense mode
!20ASx<cr>
X = 1 (on) or 0 (off) Factory Default is enabled.
AWV™ Mode
!20AWx<cr>
X = 1 (on) or 0 (off) Factory Default is disabled.
USB Length
!20ULx<cr>
X = 1-3
1 = < 197’ (60m)
2 = 180’ (60m) to 220’ (67m)
3 = 220’ (67m) to 262’ (80m)
Distances longer than 220’ require cable grade 6A or
higher.
HDMI IN HDCP Disable
!20DHx<cr>
X=0 (Normal) or 1 (HDCP Input disable)
Button Press Disable
!20NPx<cr>
X=0 (Normal) or 1 (Disable Physical Button Press)
Button Press Serial
String
!20PSp,b,z<cr>
p = serial port 1 or 2
b = button number 1 or 3
z = URL encoded serial string
eg

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User Guide
!20PS1,2,Hello World<cr> will send "Hello World" out
the extender serial port on an HDMI button press.
Both ports default to ~20BP1%0d" for button 1 and
"~20BP2%0d" for button 2. Setting empty string will
disable the communication.
Cable Disconnect
Timer String
!20CSp,d,z<cr>
where p = serial port 1 or 2
d = is the no cable msg trigger delay in seconds > 0
z = URL encoded serial string for no cable detected
eg
!20CS2,10,No cable%0d%0a<cr> will send "No cable"
followed by a CR and LF out the local serial port 10
seconds after the cables are removed.
Both ports default to no message setting empty string
will disable the communication.
Query Firmware
Revision
?20FM<cr>
Query Button State
?20BP<cr>
Query Button LED
?20BLy<cr>
y = 1-3 (1 is VGA, 2 is HDMI, 3 is DisplayPort)
Query Auto Sense
Mode
?20AS<cr>
Query AWV™ Mode
?20AW<cr>
Query USB Length
?20UL<cr>
Query HDMI IN HDCP
Disable
?20DH<cr>
Query Button Press
Disable
?20NP<cr>
Query Button Press
Serial String
?20PSp,b<cr>
Query Cable
Disconnect Timer
String
?20CSp<cr>
RS-232 commands can be sent to the local RS-232 port or the remote RS-232 port at the receiver.

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User Guide
RS-232 Command Usage
Example
Example String
Example Response
Baud Rate Setup Command
Set Port 1 Baud Rate to 96008N1.
!20BR1,9600,8N1<cr>
~20BR1,9600,8N1<cr>
Button LED Setup
Set button 1 to Release to green &
Push to blue.
!20BL1,G,B<CR>
~20BL1,G,B<CR>
Button Push
Trigger button 2 (HDMI)
!20BP2<cr>
~20BP2<cr>
Auto Sense Mode
Turn on Auto Sense
!20AS1<cr>
~20AS1<cr>
AWV™ Mode
Turn off AWV™ Mode
!20AW0<cr>
~20AW0<cr>
Query Firmware Revision
Query the firmware revision
?20FM<cr>
~20FM-2.1<cr>
Query Button State
Check button state.
?20BP<cr>
Button 2 (HDMI) is selected in
this example.
~20BP2<cr>
Query Button LED
Check button press 1 LED state.
?20BL1<cr>
~20BL1,G,R<CR>
Query Auto Sense
Check Auto Sense State
?20AS<cr>
~20AS0<cr>
Query AWV™ Mode
Check AWV™ Mode State
?20AW<cr>
~20AW0<cr>

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User Guide
CONNECTOR PIN DEFINITION
VGA DB15HD
Pin 1
Red (Pr)
Pin 8
Ground
Pin 15
SCL
Pin 2
Green (Y, S-Video C)
Pin 9
5v
Pin 3
Blue (Pb)
Pin 10
SYNC Ground
Pin 4
Composite (S-Video Y)
Pin 11
NC
Pin 5
Ground
Pin 12
SDA
Pin 6
Ground
Pin 13
Horizontal Sync
Pin 7
Ground
Pin 14
Horizontal Sync
HDMI
Pin 1
TMDS Data2+
Pin 8
TMDS Data0 S h ield
Pin 15
SCL
Pin 2
TMDS Data2 S h ield
Pin 9
TMDS Data0–
Pin 16
SDA
Pin 3
TMDS Data2–
Pin 10
TMDS Clock+
Pin 17
DDC/CEC G r ound
Pin 4
TMDS Data1+
Pin 11
TMDS Clock S h ield
Pin 18
+5 V P o w e r
Pin 5
TMDS Data1 S h ield
Pin 12
TMDS Clock–
Pin 19
Hot Plug Detect
Pin 6
TMDS Data1–
Pin 13
CEC
Pin 7
TMDS Data0+
Pin 14
Reserved (N.C. on device)

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User Guide
DisplayPort
Pin 1
Lane 0+
Pin 8
Ground
Pin 15
Aux Channel+
Pin 2
Ground
Pin 9
Lane 2-
Pin 16
Ground
Pin 3
Lane 0-
Pin 10
Lane 3+
Pin 17
Aux Channel-
Pin 4
Lane 1+
Pin 11
Ground
Pin 18
Hot Plug Detect
Pin 5
Ground
Pin 12
Lane 3-
Pin 19
Return for Power
Pin 6
Lane 1-
Pin 13
Connected to GND
Pin 20
3.3V
Pin 7
Lane 2+
Pin 14
Connected to GND
CAT5e/6/6A
1. All transmission distances are measured using Belden 1583A CAT5e 125MHz Solid UTP cable. The transmission distance is
defined as the distance between the video source and the display.
2. To reduce the interference among the unshielded twisted pairs of wires in UTP cable, you can use shielded STP cables to
improve EMI problems, which is worsen in long transmission.

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User Guide
APPENDIX 1 Troubleshooting
Problem
Solution
1. No Video Signal.
a. Check that the power plug is properly inserted into a functioning power
outlet. Keep in mind the DXW-3 can be powered locally or remotely via
HDBaseT POE.
b. Make certain source is on.
c. Verify pin-out of connector at each end.
2. LED is not lit on either button
a. Check 24v power supply is plugged in locally or at the far end receiver
unit.
b. Check to see if Wall supply is plugged into wall outlet.
c. Make certain wall outlet has power.
d. Make certain RS-232 command for LED state is not set to none for
both buttons.
3. LAN Not Working
a. Verify receiver unit is capable of LAN.
b. If using with DXM G2 Series card cage LAN will not work as it does
not have that capability.
4. IR not working
a. Verify using proper emitter at receiver unit. Note the DXW-3 IR receiver
is 38KHz. Use Aurora branded accessories for best results.
5. USB not charging
a. Total power between the 2 ports is 5 watts. If exceeded the fuse
protection will kick in until within specification. Try connecting one
device at a time to make certain it works before plugging in 2 devices.
b. iPad®& iPhone®require DXE-USB-H1 connected to PC in order to
charge. iPad®will maintain power but not charge.
6. USB not working
a. Make certain DXE-USB-H1 is connected to PC
b. Make certain DXE-USB-D1P is powered.
c. Make certain the cabling is correct and distance is not exceeded.
d. Make certain proper power supply wattage is being used to power both
DXW-3 and the receiver. Refer to technical specifications for more info
on power consumption.
7. Unit not working
a. Check if remote receiver is supplying power.
b. Make certain proper power supply wattage is being used to power both
DXW-3 and the receiver. Refer to technical specifications for more info
on power consumption.
8. Display will not turn on / off when
no signal is present
a. Turn off AWV™ feature using RS-232 command as it will put out a 640
x 480 signal if no signal is present.
9. Certain functions listed in manual
do not function
a. Make certain unit has latest firmware
10. 720p or 1080p is too big for
screen (Over scanned)
a. The DXW-3 does not scale. Check the display’s settings for over-scan
mode. Displays cannot tell the difference between a video source and
a PC source. In turn they usually have a setting in the menus to deal
with this. Check under Aspect Ratio settings, PC / Video mode, etc.
Note if you plug the VGA directly into display and compare to input of
DXW-3 it is not a proper test. The DXW-3 is connected through the
HDMI input not VGA of the display. The display will handle the signal
different as the display will know not to over scan a VGA signal. HDMI
by definition is treated as a video source first and as a PC source
secondary when dealing with video resolutions.
Warning: Do not plug RJ-45 HDBaseT output to non-HDBaseT compliant devices
or damage may occur to either product.