Austro Flamm Ruby User manual

f
Operating manual
Ruby / Percy / Polly2.0/
Polly light

Table of Contents
1Important Information for the Stove User .........................................................................................1
2System Requirements ........................................................................................................................2
2.1 External combustion air supply ......................................................................................................... 2
2.2 Connecting to the chimney................................................................................................................ 2
2.3 Fuel ....................................................................................................................................................... 3
2.4 Electrical connection........................................................................................................................... 3
3Initial Operation, Using the Stove .....................................................................................................4
3.1 Operating the stove via touch display .............................................................................................. 4
Display −Room temperature indicator, various functions ..................................................................... 4
Display –Heat output indicator, further function menus ........................................................................ 5
Function –Air distribution module, fan speed control ........................................................................... 6
Function- Fill level indicator....................................................................................................................... 6
Function- Timers, setting heating times ................................................................................................... 6
Setting a new heating time or editing the heating time ......................................................................... 6
Display - Settings ........................................................................................................................................ 8
Menu item: Frost protection.................................................................................................................... 10
3.2 Operating the stove using the IR remote control .......................................................................... 13
3.3 Operating the stove using the APP and smart phone................................................................... 13
4Alarms and Error Messages............................................................................................................ 14
4.1 Resetting alarms and errors ............................................................................................................. 15
4.2 Safety temperature limiter................................................................................................................ 15
5Cleaning and Maintenance ............................................................................................................ 16
5.1 Stove models with burner pot ......................................................................................................... 16
5.2 Stove models with automatic riddling grate .................................................................................. 17
5.3 Cleaning the flue gas outlets –Ruby ............................................................................................... 17
5.4 Cleaning the flue gas outlets - Percy............................................................................................... 20
5.5 Cleaning the flue gas outlets - Polly 2.0 / Polly light ..................................................................... 22
6Replacing the Storage Battery........................................................................................................ 24
7Wiring Diagram............................................................................................................................... 25
7.1 For models with ON/OFF worm gear motor.................................................................................. 25
7.2 For models with a permanently rotating worm gear motor ......................................................... 25
8Technical Data................................................................................................................................. 26
8.1 Ruby.................................................................................................................................................... 26
8.2 Percy ................................................................................................................................................... 30
8.3 Polly 2.0 / Polly light.......................................................................................................................... 34
9Warranty .......................................................................................................................................... 42
10 Start up log...................................................................................................................................... 43

Ruby / Percy / Polly 2.0 / Polly light 1 english
1Important Information for the Stove User
•The information in this manual is of a general nature. National and European standards, local and build-
ing regulations, and fire safety provisions must be observed.
•Please read this manual carefully before installing, operating and working on the stove. Keep the manual
in a safe place, and ensure that it is available at all times.
•Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x an-
nually in order to GUARANTEE THE WARRANTY!
Servicing can also be carried out by the Austroflamm Service Team.
•Compliance with the regulations contained in this manual guarantees safety for both individuals and
equipment, economical operation and a long service life. The stove has been designed according to EN
14785 and EN13240 standards.
•Original parts may not be modified or replaced with parts from other manufacturers. In doing so, the
warranty is forfeited.
•When carrying out work on, or intervening in, the stove, the power supply must be disconnected.
•All diagrams and drawings supplied are for explanatory purposes only; the manufacturer pursues a pol-
icy of continuous improvement and updating of the product, and may make changes without prior no-
tice.
•All dimensions in this manual are indicated in mm.
•Your heating appliance is not suitable for use as a ladder or stand.
•Please note that the surfaces of the stove heat up considerably during operation. Always use protective
gloves to operate the stove. Make children aware of the dangers and keep them away from the fireplace
during operation.
•No waste (of any kind) or other residue may be placed in the stove. Only the recommended pellets or
logs (see section .. Fuel ) may be burned.
•It is forbidden to place inflammable items on or near the heating appliance.
•Do not place any laundry on the stove to dry. Clothes horses or similar objects must also be placed at a
sufficient distance from the heating appliance →Fire hazard!
•While your heating appliance is in operation, the use of highly flammable and explosive materials in the
same or adjacent rooms is prohibited.
•It must be ensured that there is a sufficient supply of combustion air and that the flue gases are dis-
charged safely. Therefore, always check whether the chimney is clogged, particularly after a longer pe-
riod of inactivity.
•In the transition period, i.e. when outside temperatures are higher, a sudden rise in temperature can lead
to disruptions in the chimney draught causing the heating gases to be incompletely extracted. In such a
case, switch off the stove.
•The convection grille must never be closed, not even partially.
•Ventilation devices that are operated together with the fireplace in the same room, or in a group of
rooms, can cause problems.
•The stove must be cleaned and serviced regularly (see section Cleaning and Maintenance ).
•Repairs to your stove may only be carried out by qualified personnel trained by the manufacturer.
•Replace spare parts as required and subject to condition. Check all electrical and electronic components
regularly for damage or wear.
•Safety devices must not be bypassed.
•CHIMNEY FIRE: If the wrong fuel is used or if the fuel is too damp, the installation/operation manual is
not followed, the whole system lacks from daily/weekly/yearly maintenance, the chimney may catch fire
due to deposits (creosote) in the chimney.
In such an event, close all available air openings on the fireplace immediately, shut off the stove, open
your windows and inform the fire brigade. After the fire has been extinguished, have the chimney
checked by a specialist for cracks or leaks.
It is recommended to perform a maintenance of the stove as well.
•If the wrong fuel is used, or if the fuel is too damp, the chimney may catch fire due to deposits in the
chimney. In such an event, close all air openings on the fireplace immediately, and inform the fire bri-
gade. After the fire has burned down, have the chimney checked by a specialist for cracks or leaks.
•Under certain conditions, pellet appliances are also suitable for multiple flues in chimneys. Your master
chimney sweep will inform you of these requirements and carry out the appropriate inspection.
•Please note that the installation room must have at least one door / window leading to the outside, or be
directly connected to such a room. Other fireplaces and extractor hoods may not be operated with fire-
places dependent on ambient air.

Ruby / Percy / Polly 2.0 / Polly light 2 english
2System Requirements
2.1 External combustion air supply
Every combustion process requires oxygen. This oxygen is extracted from the environment of the heating
appliance.
The exterior shell of modern buildings is very dense. As a result, insufficient fresh combustion air flows in,
making an external supply of combustion air essential. This is also important if ventilation systems are used in
the house.
Some appliance types may also be connected via the floor.
To connect the appliance, a pipe or hose with a minimum diameter of 60mm must be used. If the pipe length
is more than 2m, the diameter should be at least 100mm. The maximum length of the pipe should not ex-
ceed 5m and should have a maximum of three elbows.
If there is a direct connection to the outside wall, care must be taken to prevent condensation and to ensure
that the inlet is protected against the wind.
A lack of combustion air impairs combustion, and results in increased soot formation and ash accumulation.
2.2 Connecting to the chimney
The information contained in this manual is of a general nature.
National and European standards, local and building regula-
tions, and fire safety provisions must also be observed and com-
plied with.
The stove must be connected to a flue approved by the chimney
sweep. Care must be taken to prevent condensation from enter-
ing the stove.
The flue pipe must be connected in line with the technical data sheet. If you have any questions, please con-
tact your dealer.
•The chimney must be laid out according to the technical data of the stove (see section: Technical
Data ).
•The horizontal length of the flue gas pipe should not exceed 2.5 m.
•A maximum number of 3 x 90° elbows should not be exceeded. Each elbow should be provided with
a cleaning aperture.
•The chimney must be resistant to condensation.
•The chimney must provide at least 3-12 Pa draught to ensure the flue gases are sufficiently extracted,
even in the event of a power failure.
•Austroflamm GmbH assumes no liability neither responsibility for connecting our heating appliances
to shared flue pipes/chimneys –multiple occupancy. For more information, refer to a chimney sweep
and check your national, regional, and local building regulation.
NOTE!: The flue connection is marked with an exhaust gas
symbol on the back of the appliance
NOTE!: The combustion air connection is marked on the
back of the appliance with a supply air symbol.
Symbolic image.
For dimensions, see
Technical Data .

Ruby / Percy / Polly 2.0 / Polly light 3 english
2.3 Fuel
Pellets
We recommend using ENplus-A1 approved pellets.
When storing the pellets, it is essential that they are kept in a cool, dry place and free from contamination.
Damp pellets impair combustion and clog the screw conveyor.
2.4 Electrical connection
Your stove is designed for connection to a 230 V -50 Hz mains supply. The connection cable is included in
the accessory pack.
The mains socket is located on the back of the appliance and is protected by a T2.5 A glass-tube fuse.
The power consumption of your appliance is indicated on the type plate.
NOTE!: Using inferior quality pellets
or other material will impair the functioning of your pellet
stove and invalidate the warranty.
Inserting a T2.5A glass-tube fuse

Ruby / Percy / Polly 2.0 / Polly light 4 english
Stove operating status
Target tempera-
ture
Error Warning
Timer active
Temp. unit
Home screen
Tank level indicator
Current
room temperature
Delay timer
Menu with
heat output setting
Smart Spot is
connected
3Initial Operation, Using the Stove
First steps:
1. The stove must be connected to the flue. There must be a sufficient supply of combustion air.
2. Remove the accessories from the pellet hopper and the firebox. Fill the hopper with pellets and close
the hopper lid.
NOTE: A safety switch (in certain models)
monitors the correct closure of the hopper
lid and alarms the user if left open.
3. Plug in the power cable and set the toggle switch on the back of the stove to "I ".
4. The display will now show the Austroflamm logo. This is followed by the main operating menu with
temperature indicators and hopper level.
5. Before the initial start, it is necessary to fill the pellet screw conveyor. For more detailed information,
see section "Menu item: Manual pellet feed" below. This process can take up to 5 minutes.
6. To start the stove press "Start" on the display.
3.1 Operating the stove via touch display
Display −Room temperature indicator, various functions
By pressing the appropriate symbol, it is possible to switch to the desired setting or function.
The desired temperature can be set by pressing the buttons at 0.2 °C intervals between 5 °C and
40 °C. The setting is accepted immediately. The current room temperature is measured Standard
necessary by the black, room- temperature sensor cable on the back of the appliance.
OFF
Room temp.

Ruby / Percy / Polly 2.0 / Polly light 5 english
The warning or error icons appear only when a warning or error is detected. The error is displayed
in detail by touching the icon.
The icon "Heating time activated" is only displayed if heating times are programmed in the timer
menu.
The optionally available SMART SPOT - a radio-controlled thermostat - works in the stove.
Display –Heat output indicator, further function menus
By pressing the appropriate icon, it is possible to switch to the desired setting or function.
The desired heat output can be set by pressing the buttons . This setting is accepted immediately.
By pressing the Start / Stop button for longer than 2 seconds, the stove is activated or stopped.
Display –Status indicator
By pressing the Start / Stop button for longer than 2 seconds, the stove is activated or stopped.
Status bar
Start / Stop function
Room temperature indicator
Heat output level
Back to room
temperature indicator
Air distribution mo-
dule
(optional)
Start / Stop
function
Tips
Settings
Statistics
Heating times

Ruby / Percy / Polly 2.0 / Polly light 6 english
Function –Air distribution module, fan speed control
An air distribution module is available as an option for the RUBY model. This allows an additional room to be
heated using warm air. The warm air is extracted in front of the rear wall of the firebox.
For installation and any other information, please contact your Austroflamm dealer.
Function- Fill level indicator
The fill level indicator informs you of the fill level of your pellet hopper.
If the fill level falls below a certain value, a warning is shown on the dis-
play. The fill level indicator must be updated manually each time the
pellet hopper is filled.
Care should be taken to prevent the hopper from becoming com-
pletely empty, otherwise the fire will go out unintentionally and you
the screw conveyor will have to be filled manually before the next pel-
let start.
The fill level indicator is calculated according to the size of the pellet
hopper of your stove and the corresponding operating time. To en-
sure the stove functions correctly, always fill the tank to the top, while
setting the indicator to "FULL" at the same time.
Press the fill level icon in the room temperature indicator to set the
display to "FULL".
This function can be deactivated in the setting "Menu item: Fuel".
Function- Timers, setting heating times
By pressing the "TIMERS" button in the menu list, the "Heating
times" menu can be accessed.
Activate the heating times by pressing "ON" at the top right of the
display.
A maximum of three heating times per day can be saved.
A total of six different heating times can be saved.
activate heating times
back
Set a new heating time
Edit heating time

Ruby / Percy / Polly 2.0 / Polly light 7 english
Setting a new heating time or editing the heating time
Set the weekdays, heating time start, heating time end and room temperature as required.
Save the heating time by pressing the "Save" icon. You will then return to the heating time list.
To delete an existing heating time, proceed as follows: Highlight the heating time and press the "Delete
heating time" icon.
If individual heating times overlap, the heating time of a higher set temperature is activated with different
temperature settings.
Example of heating times for an entire week
Weekday
Times
Temp.
TIMER 1
Monday –Sunday
00:00 –23:59
18°C
TIMER 2
Monday –Friday
06:00 –08:00
22°C
TIMER 3
Monday –Friday
17:00 –22:00
22°C
TIMER 4
Saturday –Sunday
07:00 –22:00
22°C
0
0
0
1
0
2
0
3
0
4
0
5
0
6
0
7
0
8
0
9
1
0
1
1
1
2
1
3
1
4
1
5
1
6
1
7
1
8
1
9
2
0
2
1
2
2
2
3
Mon
18°C
22°C
18°C
22°C
18°C
Tue
18°C
22°C
18°C
22°C
18°C
We
d
18°C
22°C
18°C
22°C
18°C
Thu
18°C
22°C
18°C
22°C
18°C
Fri
18°C
22°C
18°C
22°C
18°C
Sat
18°C
22°C
18°C
Son
18°C
22°C
18°C
Back without saving
Delete heating time
Save
Desired temperature
End of heating
time
Start of heating
time
Weekdays

Ruby / Percy / Polly 2.0 / Polly light 8 english
Display - Settings
By pressing the “SETTINGS“ button in the menu list ,
the “Settings” menu can be accessed.
It is now possible to scroll up or down the list.
By pressing the desired menu item, the function is activated.
Back
Scroll list

Ruby / Percy / Polly 2.0 / Polly light 9 english
Menu item: Time / Date
Setting the time of day is necessary for the correct heating time, the statistics function and for logging errors.
Set the hours, minutes, day of the week, month and year, and confirm the setting with OK.
Menu item: Fuel
In this submenu, the "fill level indicator" can be deactivated.
When deactivated, the bar on the display disappears.
The low fill level warning no longer applies.
Menu item: Bluetooth devices
The "SMART SPOT" radio-controlled room thermostat is available for
your pellet stove. This SMART SPOT works via Bluetooth technology.
When used, it must be activated once by selecting this menu item.
Menu item: Eco mode
The ECO MODE allows the stove to be switched ON and OFF auto-
matically at certain temperature settings specified by you.
The cut-off and restart temperatures can be set in the ECO-MODE
menu item.
.
In order to avoid starting / stopping the appliance too frequently, the temperature limits should not be set
too tightly. The stove should burn for at least one hour to reach the operating temperature.
As standard setting, we recommend a restart temperature of 0.5°C and a cut-off temperature of 1.0°C.

Ruby / Percy / Polly 2.0 / Polly light 10 english
Menu item: External thermostat
The stove can also be controlled by an
external thermostat, if required.
Connect the potential-free contact of the
thermostat at input "I03" & "GND" on the
main control unit.
A 2-pin plug is available as an option.
(Art.No. 728151)
The function must then be activated in the Settings/ External
thermostat menu.
The display "External contact" shows whether the external thermostat
is switched ON or OFF.
The stove starts / stops after a slight delay.
The external thermostat must be connected to the slots "I03" & "GND"
(direct current series) on the control unit.
It applies the temperature control after being activated in the menu item "External thermostat".
CAUTION: To activate the external thermostat, the stove must be started once manually after the thermostat
has been installed.
Menu item: Frost protection
The frost protection menu is used to start the stove automatically at a preset temperature.
The menu only works when the timer function has been activated.
Menu item: Display options
The following display options can be selected:
Adjusts the display brightness
during operation and sleep
mode.
If nothing is pressed on the dis-
play for 30 seconds, the display
changes to the set sleep mode. If
multiple selections are made,
these are displayed alternately.
To make sure that no function is
started unintentionally when
cleaning the display, press
"Start". The display is locked for
30 seconds.

Ruby / Percy / Polly 2.0 / Polly light 11 english
Menu item: Temperature unit
This menu item makes it possible to switch between the
temperature indicator in °C and Fahrenheit.
Menu item: Volume
Select the volume for the button sound, or the beep for warnings and
error messages.
Your appliance is delivered with a default volume of 3.
Menu item: Manual pellet feed
A MANUAL PELLET FEED option is available to fill the worm conveyor
with pellets during initial operation, or after the worm conveyor has
run out of fuel.
If the worm conveyor is empty, the filling process can take up to 5
minutes.
MANUAL PELLET FEED can be activated at any time on appliances
equipped with a BURN POT.
On appliances with a riddling grate, this function is only available after the stove has been started in
IGNITION PHASE 2.
Menu item: Service due
Here you can see how many maintenance-free hours of operation your
stove still has until a service is necessary.
The service must be carried out by an approved Austroflamm techni-
cian.
Menu item: Service menu
This menu is reserved for the Austroflamm service technician.
Menu item: Display lock
This provides you with the option of restricting functions on the dis-
play. ("Child safety").
LOW
Low locking level. Menu functions are deactivated. The heat output
can no longer be changed. However, the stove can still be started /
stopped.
HIGH
The entire stove is locked. Starting / stopping is no longer possible.
To cancel the lock, switch back to the setting "Display lock" and deactivate the function.

Ruby / Percy / Polly 2.0 / Polly light 12 english
Menu item: Language
Select the language you require on your control panel.
With the small touch display (Ben, Polly light), the display closes and is
restarted.
Menu item: Info
Here the hardware and software status of the individual components
are displayed.
When servicing, please have the
- ”Stove software version" and the
- "Stove model number" at the ready.
Menu item: Heating statistics
In the heating statistics, the usage data are displayed. These can be
displayed for different periods of time.
Menu item: Tips
Here you will find important "tips" for operating your stove correctly,
and answers to questions relating to possible problems.

Ruby / Percy / Polly 2.0 / Polly light 13 english
3.2 Operating the stove using the IR remote control
Stove models with an upright display are supplied with an IR remote control. This can be used to perform the
functions illustrated below. Make sure there is "visual contact" between the remote control and the control
panel.
ON/OFF
Power UP
Power DOWN
Desired temperature UP
Desired temperature DOWN
Operating angle
3.3 Operating the stove using the APP and smart phone
To install or set up the data connection, please refer to
the instructions for your WLAN module, or follow the in-
stallation instructions of the Austroflamm PelletControl
app.
Download the required "Austroflamm PelletControl" app
here and then start it:
Apple iOS Google Play / Android
On / Off
Power level +
Power level -
Set temperature +
Set temperature -

Ruby / Percy / Polly 2.0 / Polly light 14 english
4Alarms and Error Messages
Alarms are displayed in yellow on the control panel. The pellet stove can continue to be used when an alarm
is indicated. Alarms are displayed in red. The pellet stove is inoperable when an error is displayed.
Warning code,
Error code
Description
Solution
Alarm - A001
Fuel fill level low
Refill pellets;
reset the fill level indicator to "FULL".
.
Alarm - A002
Service due
Maintenance by a service technician is necessary.
Alarm - A003
Flue gas temperature
Flue gas temperature too high; service technician required.
Alarm - A004
Weak battery
Replace the storage battery (CR2032) of the control unit.
The battery must be replaced every 2 years as part of the
service.
Error- E002
IR
communication error
Infrared sensor malfunction;
contact service technician.
Error- E004
Communication error
Communication error between the control unit and the dis-
play;
check data cable plug connections.
Error- E101
Failed ignition
Restart.
Error- E102
Negative pressure
too low
or too high
Possible causes:
1. The automatic start process was terminated manually.
2. Supply air pipe, burner pot, flue gas outlets, flue gas fan or
flue pipe clogged.
3. Chimney stack dirty.
4. Chimney draught too strong.
Error- E107
Firebox sensor
Firebox temperature sensor cable defective;
call customer service.
Error- E108
Safety switch I01
error
RESET the safety temperature limiter (STB)!
Caution: STB can only be reset after cooling below 105°C.
Error- E109
Safety switch I02
error
1. Pellet hopper lid is open.
2. Riddling grate not closed.
3. Jumper on IO2 not correctly plugged in.
If the fault persists, contact the service technician.
Error- E110
Defective room tem-
perature sensor
Room temperature sensor defective. Replace sensor.
Contact service technician.
Error- E113
Excessive flue gas
temperature
Chimney fan and flue gas ducts are clogged;
cleaning is required.
Error- E114
Firebox temperature
too low
Possible causes:
1. Failed ignition.
(Empty the burner pot and restart the appliance).
2. The hopper is empty (refill the fuel hopper).
3. DC side of the control unit must be earthed.
((The furnace body has generated millivolts).
Error- E115
System shut down
Software must be reloaded.
Contact a service technician.

Ruby / Percy / Polly 2.0 / Polly light 15 english
4.1 Resetting alarms and errors
In the event of an alarm or error, a yellow or red message is displayed giving details.
To close the alarm display, press .
Closing the display does not clear the alarm.
To clear the alarm, a solution to the problem must be found.
However, the stove can still be operated in spite of the fact that the
alarm indicator is still displayed.
Close the error display by pressing .
Closing the display does not cancel the error.
To clear the error, the problem must be solved.
The stove is not operable when an error is detected.
4.2 Safety temperature limiter
Your stove is equipped with a safety temperature limiter on the back.
This switches off automatically if the stove overheats (temp. ≤ 105°C). If the stove shuts down, the cause must
be determined. To make the stove operable again, push the green reset button once the safety temperature
limiter has cooled down.
Safety temperature limiter with un-
screwable, black protective cap

Ruby / Percy / Polly 2.0 / Polly light 16 english
5Cleaning and Maintenance
Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x annually
in order to GUARANTEE THE WARRANTY!
Servicing can also be carried out by the Austroflamm Service Team.
The cleaning and maintenance intervals depend on the number of operating hours and the connection situa-
tion.
Cleaning the glass panel
As required
Visual inspection of the riddling grate, remove any adher-
ing deposits
Every 2 - 3 days of operation.
Emptying the ash box and cleaning the combustion
chamber
As required.
Cleaning the flue gas outlets
1 x per year, or when the service
due date is displayed.
Cleaning the worm conveyor tube, pellet hopper
At least once a year, or when the
pellet feed is visibly reduced and
the STB switches off the heater.
Replacing the battery
Recommendation: every 2 years.
Inspect all seals (door, heat exchanger cover, ash box,
hopper lid,); replace if necessary.
1 x per year.
The stove and its components must be cleaned according to the above table.
Arrange for your pellet stove to be inspected and serviced annually by an Austroflamm technician before the
start of the heating season.
5.1 Stove models with burner pot
The burner pot of your pellet stove must be emptied before each use.
Only a cleaned fuel pot guarantees safe ignition at start-up and clean
combustion during operation. By using the lifting tool supplied (see illus-
tration), the fuel pot can be removed easily and safely, and carried to the
emptying point.