Avantgarde Dejavoo Z8 User manual

Processing Sales
1. Run A Sale
1.1 Type in Server number if this is
a restaurant account, press Enter.
1.2 Type in the amount of the transaction.
1.3 Press Enter.
1.4 Swipe/Tap/Insert credit card.
If the customer hands you a chip card, insert it
into the front of the terminal. If the card does not
have a chip, swipe the card, or you can key in the
number. If the customer has or
have them tap the screen with their device.
1.5 Tear off the first receipt, which is
signed by the customer and kept by you.
1.6 Press Enter or any other key to print the
customer receipt or press the Cancel
button to skip customer receipt.
Getting Assistance
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@AGMSNation
youtube.com/AGMSVideos
Download the AGMS App
AGMS Phone Support
(866) 951-AGMS
Replacement Paper
www.agms.com/paper
AGMS Email Support
[e-mail]
We are avilable 24/7 for emergency assistance
Office Hours
Mon - Fri, 8am - 8pm CST
Report Functions
11. Print a Summary Report
11.1 Press the Enter.
11.2 Select Reports.
11.3 Select Summary Report.
12. Print a Daily Report
12.1 Press the Enter.
12.2 Select Reports.
12.3 Select Daily Report.
Troubleshooting
13. Terminal is running slow, having trouble
connecting, or is not always responding
immediately to button presses.
13.1 Batch your terminal to clear out any unsettled
transactions.
13.2 Check all network, phone, and power cables
and make sure that they are securely connected to
the terminal and their wall outlets with a cable that is
in good condition.
13.3 Restart the machine by holding down the
On / Off button until it turns off, and again until it
turns back on.
14. My terminal is inoperable, my power is out, my
phones and/or internet are down and I cannot use
the terminal to run transactions.
14.1 If a back up device or connection is not available,
you can use any smartphone, tablet, or computer to
connect to available wifi or cellular data and run
transactions on the AGMS Gateway.
Contact us for more information.
Please note that having gift cards, check processing, or other services
may alter the layout of a menu screen. All the options listed here still
exist but they may be a line lower or higher what is listed on this QRG.
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by adding a custom logo to your receipts?
Contact your local representative or our corporate office
for options on these products as well as other ways we
can help you increase your business!
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Dejavoo Z8
F1 F2 F3 F4
Up/Down
Transaction Menu
Enter/Menu
Info
Power/Feed/
Option

2. Key / Manually Enter A Sale
2.1 Type in the amount of the sale
2.2 Press Enter.
2.3 Type in the card number.
2.4 Press Enter.
2.5 Type in the expiration date.
2.6 Press Enter.
2.7 Type in the CVV2.
2.8 Type in the cardholders billing Zip Code.
2.11 Tear off the first receipt, which is signed by the
customer and kept by you.
2.12 Press Enter or any other key to print the customer
receipt. Press Cancel to skip the customer receipt.
3. Swipe a PIN Debit/EBT Sale
3. Swipe a PIN Debit/EBT Sale
3.1 Press Credit on the display, select Debit/EBT.
3.2 Type in the amount, press Enter.
3.3 Insert/Tap/Swipe Card/Input Account.
3.4 Customer will then need to type in
their PIN and press Enter.
3.5 Tear off the first receipt, which is kept
by you.
3.6 Press Enter or any other key to print the
customer receipt or press Cancel to skip customer
receipt.
If you are swiping a corporate card, you may encounter two additional
prompts for Customer Code and TAX Amount. Entering a value for each
can significantly improve the qualification of that transaction, resulting
in lower processing fees. Please note that the
in lower processing fees. Please note that the Tax Amount entered is
informational only and is not added to the transaction amount charged
to the customer.
Prompts are available for Clerk or Server IDs are used
to keep track of who is running the transaction for your own reporting.
This can be enabled or disabled upon your request.
Manager Functions
8. Void a Transaction
Note: You will Void a transaction when the transaction is still
in the terminal and has not batched out yet.
8.1 Press the yellow Transaction Menu button.
8.2 Select Void.
8.3 Type in the amount to void and
press Enter.
8.4 Select OK.
8.5 Swipe the card.
8.6 Tear off the first receipt, which is signed by
the customer and kept by you.
8.7 Press Enter or any other key to print the
customer receipt or press the red Cancel button
to skip customer receipt.
9. Refund a Transaction
Note: You will Retum a transaction when the transaction has
already batched out.
9.1 Press the yellow Transaction Menu button.
9.2 Select Return.
9.3 Type in the amount of transaction, press Enter.
9.4 Confirm the amount. Press OK on the screen.
9.5 Type in password, press Enter.
9.6 Swipe or type the credit card number, press Enter.
9.7 Tear off the first receipt, which is kept by you.
9.8 Press Enter or any other key to print the
customer receipt or press the Cancel button to
skip customer receipt.
10. Manually Batch or Settle your Terminal
If you take tips, be sure to adjust them before batching.
10.1 Press Enter.
10.2 Select Settlement.
10.3 Select Settle Daily Batch.
10.4 Type in password, press Enter.
Routine Functions
4. Reprint a Receipt
4.1 Press F3.
4.2 Press 4 or Select Reprint CR/DB.
4.3 Select By Transaction #.
4.4 Type in the Transaction #.
4.5 Press Enter.
4.6 Select 1. Merchant Copy or 2. Customer Copy.
4.7 Tear off the receipt.
4.8 Press Cancel twice to return to the main menu.
5. Verify that Transaction Processed Correctly
5.1 Skip to #11 in this guide to Print a Summary Report.
This report will display all transactions currently in
the terminal, including voids and refunds.
6. Adjust a Tip After the Sale
6.1 Press the F3.
6.2 Select 8: Edit Tip CR/DB.
6.3 Select All.
6.4 Select Transaction #.
6.5 Input the Transaction #, press Enter.
6.6 Type in the dollar amount of the tip, press Enter.
6.7 Select Yes or No to confirm.
6.8 Continue adjusting tips or press
Cancel button to go back to main screen.
7. Issue a Gift Card/Loyalty Card
7.1 Scroll down until Gift/Loyalty is highlighted.
7.2 Press Enter.
7.3 Press the yellow Transaction Menu button.
7.4 Scroll down until Issuance is highlighted.
7.5 Press Enter.
7.6 Input amount to be loaded on the gift/loyalty card.
7.7 Press Enter.
7.8 Swipe the gift/loyalty card.
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