Avaya IG550 Instruction Manual

Installing and Configuring
the Avaya IG550 Integrated Gateway
03-601554
Issue 2
January 2008

© 2008 Avaya Inc.
All Rights Reserved.
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Issue 2 January 2008 3
Chapter 1: What procedure you should use. . . . . . . . . . . . . . . . 9
Chapter 2: Installing an IG550 Integrated Gateway using the Disk on Key 11
Creating a Disk-on-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Checking Juniper firmware compatibility . . . . . . . . . . . . . . . . . . . . 12
Upgrading J-series router software, if necessary . . . . . . . . . . . . . . . . 13
Downloading the most recent firmware for the TGM550 . . . . . . . . . . . . 13
Copying the firmware file to a TFTP server or an FTP server . . . . . . . . . 14
Reviewing safety requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Verifying equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Reviewing airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Unpacking equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Verifying the router has the power for the TIMs and PIMs . . . . . . . . . . . 16
Installing the router in the rack . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Inserting the TGM550, the TIMs, and the PIMs in the router, if necessary. . . 19
Over-voltage and sneak-current protection . . . . . . . . . . . . . . . . . . . 22
Cabling the components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting the grounding cable . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting DC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Inserting the Disk on Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Turning on the Juniper Services Router . . . . . . . . . . . . . . . . . . . . 29
Cabling an Ethernet port on the Juniper Services Router . . . . . . . . . . . 32
Connecting your PC or laptop to the console port on the J-series
router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Logging in to the Juniper Series Router . . . . . . . . . . . . . . . . . . . . . 34
Administering the router for “session chassis” access from the
TGM550 and non-root services access . . . . . . . . . . . . . . . . . . . . 35
Logging in to the TGM550. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Identifying the TGM550 serial number . . . . . . . . . . . . . . . . . . . . . . 36
Checking the MGC list transition points . . . . . . . . . . . . . . . . . . . . . 36
Pinging the Communication Manager server . . . . . . . . . . . . . . . . . . 36
Updating TGM550 firmware, if necessary . . . . . . . . . . . . . . . . . . . . 37
Checking the authentication file ID (Avaya personnel only) . . . . . . . . . . 39
Connecting the USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring the USB modem for remote dial-in . . . . . . . . . . . . . . . . . 40
Additional configuration that might be needed . . . . . . . . . . . . . . . . . 43
Chapter 3: Installing an IG550 Integrated Gateway with the J-Web
Quick Configuration interface. . . . . . . . . . . . . . . . . 45
Checking Juniper firmware compatibility . . . . . . . . . . . . . . . . . . . . 45
Contents

Contents
4 Installing and Configuring the IG550 Integrated Gateway
Downloading the most recent firmware for the TGM550 . . . . . . . . . . . . 46
Copying the firmware file to a TFTP server or an FTP server . . . . . . . . . 46
Reviewing safety requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 47
Verifying equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Ensuring adequate airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Unpacking equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Upgrading J-series router software, if necessary . . . . . . . . . . . . . . . . 49
Verifying the router has the power for the TIMs and PIMs . . . . . . . . . . . 49
Installing the router in the rack . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Inserting the TGM550, the TIMs, and the PIMs in the router, if necessary. . . 52
Over-voltage and sneak-current protection . . . . . . . . . . . . . . . . . . . 55
Cabling the components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connecting the grounding cable . . . . . . . . . . . . . . . . . . . . . . . . . 57
Connecting AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Connecting DC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connecting your personal computer to Ethernet port 0/0 . . . . . . . . . . . 62
Configuring the router basic configuration . . . . . . . . . . . . . . . . . . . 64
Configuring the TGM550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the WAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Cabling an Ethernet port on the J-series router . . . . . . . . . . . . . . . . . 74
Connecting your PC or laptop to the console port on the J-series
router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Logging in to the Juniper Series Router . . . . . . . . . . . . . . . . . . . . . 75
Logging in to the TGM550. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Checking the MGC list transition points . . . . . . . . . . . . . . . . . . . . . 76
Pinging the Communication Manager server . . . . . . . . . . . . . . . . . . 77
Updating TGM550 firmware, if necessary . . . . . . . . . . . . . . . . . . . . 77
Checking the authentication file ID (Avaya personnel only) . . . . . . . . . . 79
Connecting the USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring the USB modem for remote dial-in . . . . . . . . . . . . . . . . . 80
Additional configuration that might be needed . . . . . . . . . . . . . . . . . 83
Chapter 4: Installing an IG550 Integrated Gateway with the CLI . . . . . 85
Checking Juniper firmware compatibility . . . . . . . . . . . . . . . . . . . . 85
Downloading the most recent firmware for the TGM550 . . . . . . . . . . . . 86
Copying the firmware file to a TFTP server or an FTP server . . . . . . . . . 86
Reviewing safety requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 87
Verifying equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Ensuring adequate airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Unpacking equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Verifying the router has the power for the TIMs and PIMs . . . . . . . . . . . 89

Contents
Issue 2 January 2008 5
Upgrading J-series router software, if necessary . . . . . . . . . . . . . . . . 89
Installing the router in the rack . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Inserting the TGM550, the TIMs, and the PIMs in the router, if necessary. . . 92
Over-voltage and sneak-current protection . . . . . . . . . . . . . . . . . . . 95
Cabling the components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Connecting the grounding cable . . . . . . . . . . . . . . . . . . . . . . . . . 97
Connecting AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Connecting DC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Turning on the Juniper Services Router . . . . . . . . . . . . . . . . . . . . . 102
Connecting your PC or laptop to the console port on the J-series
router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Logging in to the Juniper Series Router . . . . . . . . . . . . . . . . . . . . . 103
Configuring the J-series Router . . . . . . . . . . . . . . . . . . . . . . . . . 104
Administering the router for “session chassis” access from the
TGM550 and non-root services access . . . . . . . . . . . . . . . . . . . . . 106
Configuring the MGC list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Configuring the WAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cabling an Ethernet port on the J-series router . . . . . . . . . . . . . . . . . 107
Logging in to the TGM550. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Checking the MGC list transition points . . . . . . . . . . . . . . . . . . . . . 108
Pinging the Communication Manager server . . . . . . . . . . . . . . . . . . 108
Updating TGM550 firmware, if necessary . . . . . . . . . . . . . . . . . . . . 109
Checking the authentication file ID (Avaya personnel only) . . . . . . . . . . 111
Connecting the USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring the USB modem for remote dial-in . . . . . . . . . . . . . . . . . 112
Additional configuration that might be needed . . . . . . . . . . . . . . . . . 114
Chapter 5: Installing an IG550 Integrated Gateway with an existing
Juniper J4350/J6350 Services Router . . . . . . . . . . . . 117
Checking Juniper firmware compatibility . . . . . . . . . . . . . . . . . . . . 117
Upgrading J-series router software, if necessary . . . . . . . . . . . . . . . . 118
Downloading the most recent firmware for the TGM550 . . . . . . . . . . . . 118
Copying the firmware file to a TFTP server or an FTP server . . . . . . . . . 119
Reviewing safety requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 119
Verifying equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Ensuring adequate airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Unpacking equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Verifying the router has the power for the TIMs and PIMs . . . . . . . . . . . 121
Turning off the J-series router . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Inserting the TGM550, the TIMs, and the PIMs in the router, if necessary. . . 122
Over-voltage and sneak-current protection . . . . . . . . . . . . . . . . . . . 125

Contents
6 Installing and Configuring the IG550 Integrated Gateway
Disconnecting AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Disconnecting DC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Replacing the grounding cable . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Reconnecting AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Reconnecting DC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Turning on the J-series router . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Connecting your PC or laptop to the console port on the J-series
router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Logging in to the J-series router . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configuring the TGM550 on the J-series router . . . . . . . . . . . . . . . . . 131
Administering the router for “session chassis” access from the
TGM550 and non-root services access . . . . . . . . . . . . . . . . . . . . . 132
Logging in to the TGM550. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Identifying the TGM550 serial number . . . . . . . . . . . . . . . . . . . . . . 133
Pinging the Communication Manager server . . . . . . . . . . . . . . . . . . 134
Updating TGM550 firmware, if necessary . . . . . . . . . . . . . . . . . . . . 134
Checking the authentication file ID (Avaya personnel only) . . . . . . . . . . 136
Connecting the USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuring the USB modem for remote dial-in . . . . . . . . . . . . . . . . . 137
Additional configuration that might be needed . . . . . . . . . . . . . . . . . 140
Chapter 6: Administering Communication Manager
on the server to support the IG550 Integrated Gateway. . . 141
Accessing Communication Manager. . . . . . . . . . . . . . . . . . . . . . . 141
Administering node names for C-LAN circuit packs (8400/8500/87xx) . . . . 141
Administering IP interfaces for C-LAN circuit packs (S8400,
S8500, or S8700-series only) . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Administering Processor Ethernet (S8300, S8400, or S8500 Server only). . . 145
Administering Network Region . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Administer IP address map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Adding Media Gateways. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Administering the TIMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Checking Customer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Enabling announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Saving translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Chapter 7: Upgrading an IG550 Integrated Gateway and a Juniper J4350/J6350
Services Router . . . . . . . . . . . . . . . . . . . . . . . . 155
Downloading the most recent firmware for the TGM550 . . . . . . . . . . . . 155
Upgrading J-series router software, if necessary . . . . . . . . . . . . . . . . 156
Copying the firmware file to a TFTP server or an FTP server . . . . . . . . . 156

Contents
Issue 2 January 2008 7
Unpacking equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Turning off the J-series router . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Inserting the TGM550, the TIMs, and the PIMs in the router, if necessary. . . 158
Over-voltage and sneak-current protection . . . . . . . . . . . . . . . . . . . 161
Cabling the components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Turning on the J-series router . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Connecting your PC or laptop to the console port on the J-series
router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Logging in to the J-series router . . . . . . . . . . . . . . . . . . . . . . . . . 164
Logging in to the TGM550. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Updating TGM550 firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Additional configuration that might be needed . . . . . . . . . . . . . . . . . 167
Appendix A: Recovering passwords. . . . . . . . . . . . . . . . . . . . 169
Recovering the password of the router . . . . . . . . . . . . . . . . . . . . . . . 169
Connecting your PC or laptop to the console port on the J-series
router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Rebooting the router and changing the root password. . . . . . . . . . . . . 170
Recovering the root password of the TGM550 . . . . . . . . . . . . . . . . . . . 171
Retrieving the craft password of the TGM550 (Avaya services personnel only) . 174
Restoring the old authentication file on a new TGM550 . . . . . . . . . . . . . . 174
Appendix B: Configuring your computer for J-Web
Quick Configuration access . . . . . . . . . . . . . . . . . . . . . . . . 177
Checking your version of windows. . . . . . . . . . . . . . . . . . . . . . . . . . 177
Changing TCP/IP properties and network settings (Windows 2000 and XP) . . . 177
Changing TCP/IP properties (Windows 95, 98, NT 4.0, and
Millennium Edition [ME]). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Checking or changing proxy settings (Internet Explorer) . . . . . . . . . . . . . 180
Appendix C: Network cable specifications and pinouts . . . . . . . . . 181
TGM550. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
TIM508 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
TIM510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
TIM514 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
TIM516 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
TIM518 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
TIM521 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
RJ-45 TGM550 console port connector pinouts . . . . . . . . . . . . . . . . . 186
RJ45 Juniper console port connector pinouts . . . . . . . . . . . . . . . . . 186

Contents
8 Installing and Configuring the IG550 Integrated Gateway
General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . 187
Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Preventing Electrostatic Discharge Damage . . . . . . . . . . . . . . . . . . 188
Appendix D: Removing and inserting TGM550 Field Replaceable Units 189
Ordering equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Replacing a VoIP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Removing the TGM550 module . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Removing a VoIP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Inserting a VoIP module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Reinserting the TGM550 module . . . . . . . . . . . . . . . . . . . . . . . . . 192
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Issue 2 January 2008 9
Chapter 1: What procedure you should use
The IG550 consists of the Telephony Gateway Module (TGM550) and Telephony Interface
Modules (TIMs). The IG550 is inserted into a Juniper J2320, J2350, J4350, or J6350 Services
Router. The IG550 is also connected over a LAN or WAN to an Avaya server running
Communication Manager.
Complete one of the following scenarios to install and configure the IG550 Integrated Gateway.
Installation includes a Juniper J2320, J2350, J4350, or J6350 Services Router, the TGM550,
and an Avaya Communication Manager server.
●Chapter 2: Installing an IG550 Integrated Gateway using the Disk on Key on page 11
●Chapter 3: Installing an IG550 Integrated Gateway with the J-Web Quick Configuration
interface on page 45
●Chapter 4: Installing an IG550 Integrated Gateway with the CLI on page 85
●Chapter 5: Installing an IG550 Integrated Gateway with an existing Juniper J4350/J6350
Services Router on page 117
You or other personnel must also complete the following task:
●Chapter 6: Administering Communication Manager on the server to support the IG550
Integrated Gateway on page 141
Note:
Note: In most cases, you administer Communication Manager on the server before you
install the TGM550 and Juniper Services Router. However, you can also
administer Communication Manager last.
To upgrade the J-series router and the TGM550, perform the following task:
●Chapter 7: Upgrading an IG550 Integrated Gateway and a Juniper J4350/J6350 Services
Router on page 155
Finally, you might need to administer WAN features or security features on the router to support
the IG550 voice applications. For information on this administration, see the following
documents, as appropriate, available at http://juniper.net.
●J2320, J2350, J4350, and J6350 Services Router Getting Started Guide, Release 8.4
●J-series Services Router Basic LAN and WAN Access Configuration Guide, Release 8.4
●J-series Services Router Advanced WAN Access Configuration Guide, Release 8.4
●J-series Services Router Administration, Release 8.4

What procedure you should use
10 Installing and Configuring the IG550 Integrated Gateway

Issue 2 January 2008 11
Chapter 2: Installing an IG550 Integrated Gateway
using the Disk on Key
Note:
Note: To add the TGM550 to a Juniper Services Router that is already operating, see
Chapter 5: Installing an IG550 Integrated Gateway with an existing Juniper
J4350/J6350 Services Router on page 117.
In this scenario, the customer adds a new site to the LAN, the WAN, or both, and to the
communication system. You must install both a Juniper Services Router and a TGM550.
This procedure assumes that you have a Disk-on-Key USB memory stick that stores a
configuration file. If you do not use the Disk-on-Key, you can use the J-Web Quick
Configuration interface for the initial basic configuration. See Chapter 3: Installing an IG550
Integrated Gateway with the J-Web Quick Configuration interface on page 45.
Creating a Disk-on-Key
You or a software engineer may need to create the Disk-on-Key. The Disk-on-Key stores a
configuration file that you generate with an Electronic Preinstallation Worksheet (EPW) for the
Provisioning and Installation Manager (PIM). The EPW is available at http://support.avaya.com.
Select FIND DOCUMENTATION and TECHNICAL INFORMATION by PRODUCT NAME. then
select IG550 Integrated Gateway, and finally select release 5.0. Lastly, select View All
Documents. Find the EPW in the listed documents.
After you fill out the EPW with customer-specific data, save the configuration file as
juniper-config.txt and save the file to the Disk-on-Key.
Note:
Note: The EPW does not support configuration of the following PIMs:
- JX-4BRI-S-S (4xISDN BRI-S)
- JX-4BRI-U-S (4xISDN BRI U
- JX-1ADSL-A-S(1x ADSL2+ A)
- JX-1ADSL-B-S (1x ADSL2+ B)
- JX-2SHDSL-S (2xG.SHDSL)

Installing an IG550 Integrated Gateway using the Disk on Key
12 Installing and Configuring the IG550 Integrated Gateway
Note:
Note: On J-series Services Routers, you cannot use a USB memory stick that provides
U3 features (such as the U3 Titanium device from SanDisk Corporation) as the
media device during system boot. You must remove the U3 support before using
the device as external media. For the U3 Titanium device, you can use the U3
Launchpad Removal Tool on a Windows-based system to remove the U3
features. The tool is available for download at http://www.sandisk.com/Retail/
Default.aspx?CatID=1415. To restore the U3 features, you can use the U3
Launchpad Installer Tool accessible at http://www.sandisk.com/Retail/
Default.aspx?CatID=1411.
Checking Juniper firmware compatibility
The software for the J-series router must be release 8.4 or higher. If it is not, upgrade the router
software to release 8.4 before continuing with the installation. See the Juniper J2320, J2350,
J4350, and J6350 Services Router Getting Started Guide, Release 8.4.
!CAUTION:
CAUTION: Neither the Telephony Interface Modules (TIMs) nor the TGM550 should be
inserted into the J-series router before you are sure the router is running release
8.4 or higher. Failure to comply with this caution may cause your system to
become inoperable.
Also, check what Juniper software is compatible with the specific TGM550 firmware load you
are downloading. You might need to install newer router firmware before you install new
TGM550 firmware.
1. Go to http://support.avaya.com, and select Communication Manager from the most
popular documents list or by searching by product name.
2. Search All Documents for Communication Manager Software & Firmware Compatibility
Matrix.

Issue 2 January 2008 13
Upgrading J-series router software, if necessary
Note:
Note: The software of the Juniper Services Router must match the firmware version of
the TGM550. See the Communication Manager Software/Firmware Compatibility
Matrix under Downloads on http://support.avaya.com.
1. See the Juniper J2320, J2350, J4350, and J6350 Services Router Getting Started Guide,
Release 8.4.
Downloading the most recent firmware for the TGM550
Note:
Note: The sequence of links on the Web site might be different than the sequence in
this procedure. If you are a customer administrator or an Avaya Business
Partner, you might be required to access the Download Center Web site to
download firmware.
1. Go to http://www.avaya.com/support.
2. Navigate to Downloads.
The system displays a list of download categories.
3. Select Latest TN Circuit Pack, Server, and Media Gateway Firmware and Software
Updates.
4. Locate the file name or file names that match the files listed in your planning
documentation.
Note:
Note: The firmware version of a file must match the hardware vintage or the release of
Communication Manager, or both, and/or the software of the Juniper Services
Router. See the Communication Manager Software/Firmware Compatibility
Matrix under Downloads on support.avaya.com.
5. Double-click each file name you want.
The system displays a File Download window.
6. Click Save this file to disk.
7. Save the file on your laptop computer.

Installing an IG550 Integrated Gateway using the Disk on Key
14 Installing and Configuring the IG550 Integrated Gateway
8. Use WinZip or another zip file tool to unzip the file, if necessary.
Copying the firmware file to a TFTP server or an FTP server
1. To load the firmware on a TGM550, place the firmware file on a TFTP or FTP server that is
connected to the customer’s LAN.
A TFTP server is typically a standalone customer computer residing on the customer’s LAN
or WAN. In cases where the supporting Communication Manager server is an S8300 Server
that is readily accessible to the router over the LAN or WAN, the firmware can be uploaded
to the /tftpboot directory on the S8300 Server.
Note:
Note: Use a Linux-based or a Unix-based TFTP server only if the customer already has
an existing one. In these cases, download the file to your laptop computer and
give the file to the customer for proper placement and execution. If the customer
does not have a TFTP server or an FTP server you can use, download a TFTP
server to your laptop to use with the firmware upgrades.
Reviewing safety requirements
1. See General Safety Guidelines and Warnings on page 187.
Verifying equipment
1. Verify that you have the following on site:
●Electrostatic discharge (ESD) grounding strap (not provided)
●For rack or wall installation, flathead and Phillips head screwdrivers appropriate for the
screws or anchors (not provided)
●For the Communication Manager server, a license enabled for media gateway
announcements

Issue 2 January 2008 15
●A Juniper-approved Disk-on-Key (USB memory stick) that contains the JUNOS
configuration file.
Reviewing airflow
1. Ensure the airflow around the chassis is unrestricted. Allow at least 6 in. (15.2 cm) of
clearance between the front and back of the Juniper Services Router chassis and adjacent
equipment. Ensure that there is adequate circulation in the installation location.
Unpacking equipment
1. Locate the packing list and the project manager’s list of equipment.
2. Remove all equipment from the boxes. Much of the equipment is boxed individually.
●The J-series router
●A 10-AWG grounding cable, an AC power cable or 14-AWG DC power cable, and cables
for the TGM550, Telephony Interface Modules (TIMs), and Physical Interface Modules
(PIMs)
!CAUTION:
CAUTION: You cannot use a 14 AWG grounding cable with the router. The grounding cable
must be 10 AWG.
●An Avaya-approved USB modem
●Two different sets of console cables and adapters:
- An RJ-45 flat rollover cable and a DB-9 adapter for console connections to the
TGM550.
- An ordinary round RJ-45 Ethernet cable and a DB-9 adapter for console connections
to the Juniper router.
!CAUTION:
CAUTION: The two DB-9 adapters look the same, but they are not. Do not use the router
adapter nor the Ethernet cable to connect to the TGM550. Additionally, do not
use the TGM550 adapter nor its rollover cable to connect to the router. If you use
the wrong cable or adapter, you may damage the console port. As a result, it is
strongly recommended that you use a permanent marker to label the cables and
adapters as soon as you remove them from the packaging.

Installing an IG550 Integrated Gateway using the Disk on Key
16 Installing and Configuring the IG550 Integrated Gateway
Note:
Note: The TIMs and Physical Interface Modules PIMs should already be installed in the
router chassis. If you have modules that are not already inserted, insert the
modules as shown in Inserting the TGM550, the TIMs, and the PIMs in the router,
if necessary on page 52.
3. Label the DB-9 adapter and the flat rollover cable for the TGM550 to say “TGM550”. Label
the DB-9 adapter and Ethernet cable for the router console to say “router.”
4. Verify that the equipment matches the packing list.
5. Verify that the equipment matches the list of equipment from the project manager.
Verifying the router has the power for the TIMs and PIMs
The J-series routers have limits on the power they can expend on TIMs and PIMs and still
maintain normal operation. Verify that the project manager, sales representative, or sales
engineer has ordered the appropriate quantity and types of TIM and PIM modules for the router
you are installing.
If the power required of the TIMs and PIMs has not yet been calculated, see "TIM and PIM limits
based on heat and power used by the IG550" in Overview of the Avaya IG550 Integrated
Gateway, 03-601548.
Installing the router in the rack
1. If the customer has a four-post rack and is using a shelf, install the shelf according to
manufacturer guidelines. Set the router on the shelf.
2. If the customer is using the brackets supplied with the router, do the following:
a. Partially screw customer-provided bolts or screws in to a 19-inch (48 centimeters) rack.
Note:
Note: These bolts or screws are for the resting holes.
b. Temporarily slide the resting holes of the brackets over the resting bolts or screws.
Ensure that a mounting screw position exists for the two top holes and two bottom holes.
c. Install the mounting brackets onto the chassis, as needed. Avaya recommends that you
use the center-mount chassis holes in the center of the chassis sides to mount the
brackets.

Issue 2 January 2008 17
Figure 1: Attaching the brackets to the chassis
d. Lift the chassis, with its mounting brackets attached, into position on the rack. Use the
resting hole to temporarily hold the chassis.
3. Place the top screws and bottom screws in the mounting bracket into the rack. Tighten all
screws.
4. Remove the bolts or screws in the resting holes.
Gateway
ALM
ACT
TGM550 Console
ASB
ETR
RST
LineTrunk
1234
Analog
ALM
ACT
TIM514 Line5678
Line1234
E1/T1
ALM
ACT
TIM510
TST
SIG
SO EI SM EM SI EO
BRI
ALM
ACT
TIM521 4
3
2
1
CONSOLE AUX USB
0
1
1
2
3
4
5
6
J4350
POWER
POWER RESET
CONFIG
STATUS
ALARM
HA
10/100/1000
0/00/10/20/3
LINKTX/RX
LINKTX/RXLINKTX/RX
TX/RXLINK
Juniper
NETWORKS
qsmabrkt LAO 102406

Installing an IG550 Integrated Gateway using the Disk on Key
18 Installing and Configuring the IG550 Integrated Gateway
Figure 2: Installing the router chassis into the rack
h LAO 1024063marack
Gateway
ALM
ACT
TGM550Console
ASB
ETR
RST
Line
Trunk
1234
Analog
ALM
ACT
TIM514Line
5678
Line
1234
E1/T1
ALM
ACT
TIM510
TST
SIG
SOEISMEMSIEO
BRI
ALM
ACT
TIM5214
3
2
1
CONSOLEAUXUSB
0
1
1
2
3
4
5
6
J4350
POWER
POWERRESET
CONFIG
STATUS
ALARM
HA
10/100/1000
0/00/10/20/3
LINKTX/RX
LINKTX/RXLINKTX/RX
TX/RXLINK
Juniper
NETWORKS

Issue 2 January 2008 19
Inserting the TGM550, the TIMs, and the PIMs in the router, if
necessary
!CAUTION:
CAUTION: If the J-series router was not shipped with the TGM550 and other boards already
inserted, you should not insert the TGM550 and the other boards into the J-series
router before you are sure the router is running release 8.4 or higher. Failure to
comply with this caution may cause your system to become inoperable.
The TGM550, the TIMs, and the PIMs should already reside in the router chassis. However, if
these items are shipped separately from the router, insert them into the router now with the
following steps.
1. Determine the slots in which to insert the TGM550, TIMs, and PIMs. The slots must match
the configuration you plan to set up on the Communication Manager server. In addition, the
modules must be inserted according to limitations of the supported router models and slots.
Slot numbering on the routers is as follows:
●J2320
●J2350
●J4350
hwma232s LAO 061407
CONSOLE AUX
USB0
12
3
POWER
POWER
RESET
CONFIG
STATUS
ALARM
HA
10/100/1000
0/0 0/1 0/2 0/3
LINK TX/RXLINK TX/RX LINK TX/RXTX/RX LINK
CONFIG
SLOT NUMBER
USB1
J2320
Juniper
NETWORKS
R
2
3
1
hwma235s LAO 061407
CONSOLE AUX
USB0
1
2
3
4
5
J2350
POWER
POWER
RESET
CONFIG
STATUS
ALARM
HA
10/100/1000
0/0 0/1 0/2 0/3
LINK TX/RXLINK TX/RX LINK TX/RXTX/RX LINK
Juniper
NETWORKS
CONFIG
SLOT NUMBER
USB1
R
2
3
4
5
1

Installing an IG550 Integrated Gateway using the Disk on Key
20 Installing and Configuring the IG550 Integrated Gateway
●J6350
!CAUTION:
CAUTION: If the Communication Manager server is already administered for the slots, the
slots in which you insert the equipment must also match exactly how the slots are
administered on the Media Gateway screen in Communication Manager.
!CAUTION:
CAUTION: The router must be turned off before inserting or removing the Avaya TGM550
and TIM modules. These modules are not hot-swappable. If you attempt to
remove or insert these modules while the router is turned on, the router might
reset or malfunction in some other way.
The TGM550, TIMs, and most supported PIMs can be inserted into any slot on the routers.
However, the placement of some PIMs in router slots has the following limitations:
●The ePIMs are limited to slots as indicated in the following table:
●The JX-1DS3-S (1 x DS3) and JX-1E3-S (1 x E3) PIMs are not supported on the J2320
and J2350 routers.
●The 16-port GigaE uPIM (16 Port uPIM) requires the space of two vertical slots.
Therefore, the 16-port GigaE uPIM can be inserted into slots as indicated in the following
table:
2. Ensure power is turned off.
3. Attach the blue filter inlet cover (see Figure 12: Sample illustration of Juniper Service
Router and TGM550, front view (J4350 shown) on page 30).
ePIM J4350 J6350 J2320 J2350
JX-2FE-TX-S (2 x Fast Eth) 3 and 6 2, 3, 5, 6 not supported not supported
JXE-4FE-TX-S (4x Fast Eth ePIM) 3 and 6 2, 3, 5, 6 not supported not supported
JXE-1GE-TX-S (1 Port GigE ePIM) 3 and 6 2, 3, 5, 6 not supported not supported
JXE-1GE-SFP-S (1 Port SFP ePIM) 3 and 6 2, 3, 5, 6 not supported not supported
J4350 J6350 J2320 J2350
Slot numbers for
16-port GigaE uPIM 2, 3. 5, or 6 2, 3, 5, 6 3 2, 4, or 5
2
3
4
5
6
h LAO 0614073maslot
CONSOLE AUX USB
0
1
1
2
3
4
5
6
J6350
POWER
POWER RESET
CONFIG
ST
ATUS
ALARM
HA
10/100/1000
0/0 0/1 0/2 0/3
LINK TX/RXLINK TX/RX LINK TX/RXTX/RX LINK
Juniper
NETWORKS
1