Avaya AXIS A8004-VE Supplement

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
1 of 29
AxisDoor_IPO91
Avaya Solution & Interoperability Test Lab
Application Notes for configuring Axis Communications AB
AXIS A8004-VE Network Video Door Station with Avaya IP
Office Server Edition and IP Office IP500 V2 Expansion
R9.1 –Issue 1.1
Abstract
These Application Notes describe the configuration steps for provisioning the AXIS A8004-
VE Network Video Door Station from Axis Communications AB to interoperate with Avaya
IP Office Server Edition and IP Office 500 V2 expansion R9.1.
Readers should pay particular attention to the scope of testing as outlined in Section 2.1, as
well as observations noted in Section 2.2 to ensure that their own use cases are adequately
covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
2 of 29
AxisDoor_IPO91
1. Introduction
These Application Notes describe the configuration steps for provisioning the AXIS A8004-VE
Network Video Door Station from Axis Communications AB to interoperate with Avaya IP
Office Server Edition and IP Office IP500 V2 expansion R9.1
AXIS A8004-VE Network Video Door Station is an open, non-proprietary IP-based door station
for two-way communication, identification and remote entry control. It is a robust outdoor unit
with a high performing intercom function providing clear, uninterrupted an echo-free speech also
in the most demanding situations.
The unit supports Session Initiation Protocol (SIP) for easy integration with Avaya IP Office to
meet advanced audio and video communication needs. AXIS A8004-VE is equipped with
multiple inputs and outputs for remote control of door locks as well as other equipment.
2. General Test Approach and Test Results
The interoperability compliance testing evaluates the ability of the AXIS A8004-VE Network
Video Door Station (Axis Door Phone) to make and receive calls to and from Avaya Digital,
H.323 and SIP desk phones as well as hunt groups and mobile/PSTN endpoints. Avaya
Communicator for Windows was used to receive video calls from the AXIS A8004-VE.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
Avaya’s formal testing and Declaration of Conformity is provided only on the
headsets/Smartphones that carry the Avaya brand or logo. Avaya may conduct testing of non-
Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does
not conduct the testing of non-Avaya headsets/Smartphones for: Acoustic Pressure, Safety,
Hearing Aid Compliance, EMC regulations, or any other tests to ensure conformity with safety,
audio quality, long-term reliability or any regulation requirements. As a result, Avaya makes no
representations whether a particular non-Avaya headset will work with Avaya’s telephones or
with a different generation of the same Avaya telephone.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
3 of 29
AxisDoor_IPO91
2.1. Interoperability Compliance Testing
The compliance testing included the test scenarios shown below. Note that when applicable, all
tests were performed with Avaya SIP phones, H.323 phones Digital phones, and PSTN
endpoints.
Registration of door phone.
Invalid usernames/passwords for registration.
Basic calls.
Video Calls using Avaya Communicator for Windows.
Transfer/Conference/Forwarding.
Codec support.
DTMF support.
Door opening.
Serviceability testing.
2.2. Test Results
The following issue was noted during testing.
Using AXIS A8004-VE Network Video Door Station to overflow calls from one IP Office phone
to another in the event of a “no answer” from the initial phone, the call fails to overflow and the
second phone does not ring, the call remains indefinitely on the first phone. Note this same
scenario works fine for a “busy” extension. The next release of software from Axis
Communications should fix this issue.
2.3. Support
Support from Avaya is available by visiting the website http://support.avaya.com and a list of
product documentation can be found in Section 9 of these Application Notes. Technical support
for the AXIS A8004-VE Network Video Door Station product can be obtained as follows:
Axis Communications AB
Tel: [phone]
Fax: [phone]
http://www.axis.com/global/en/learning-and-support

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
4 of 29
AxisDoor_IPO91
3. Reference Configuration
Figure 1 shows the network topology during compliance testing, an AXIS A8004-VE Network
Video Door Station from Axis Communications AB with Avaya IP Office Server Edition.
Figure 1: Connection of Axis Communications AB A8004-VE Network Video Door Station
with Avaya IP Office Server Edition and IP Office IP500 V2 R9.1

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
5 of 29
AxisDoor_IPO91
4. Equipment and Software Validated
The following equipment and software was used for the compliance test.
Equipment/Software
Version/Release
Avaya IP Office Server Edition running on a
virtual platform
R9.1 SP6
Avaya IP Office 500 V2
R9.1 SP6
Avaya IP Office Manager
R9.1 SP6
Avaya Communicator for Windows
SIP R2.0.3
Avaya 9630 Deskphone
H.323 Release 6.4014U
Avaya 1140e Deskphone
SIP R04.03.12.00
Avaya 1616-I Deskphone
H323 1608UA1_350B.bin
Avaya 9408 Digital Deskphone
V2.0
Axis Communications AB AXIS A8004-VE
Network Video Door Station
V5.85.1.1

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
6 of 29
AxisDoor_IPO91
5. Configure Avaya IP Office
Configuration and verification operations on the Avaya IP Office illustrated in this section were
all performed using Avaya IP Office Manager. The information provided in this section
describes the configuration of the Avaya IP Office for this solution. It is implied a working
system is already in place. For all other provisioning information such as initial installation and
configuration, please refer to the product documentation in Section 9. The configuration
operations described in this section can be summarized as follows:
Launch Avaya IP Office Manager.
Display LAN Configuration.
Configure New SIP User.
Save Configuration.
5.1. Launch Avaya IP Office Manager
From the Avaya IP Office Manager PC, go to Start Programs IP Office Manager to
launch the Manager application or use the shortcut on the desktop (not shown). A login window
will automatically appear, using the appropriate credentials click OK to log in.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
7 of 29
AxisDoor_IPO91
Click on Configuration to open the configuration GUI for both the Server Edition system and
the expansion system.
5.2. Display LAN Configuration
Once logged in navigate to System in the left window and this will display the IP Office system
properties in the main window. Select the LAN1 tab in the main window and within that tab
select the LAN Settings tab. This displays the IP Address information for the Axis door phone
to register to in Section 6.2.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
8 of 29
AxisDoor_IPO91
Selecting the VoIP tab displays the Domain Name and the UDP, TCP and TLS Port details
used in the configuration of the Axis door phone in Section 6.2.
5.3. Configure New SIP User
From the left window right click on Users and select New as shown below, this will allow a new
user to be added to IP Office, this new user will be a SIP user.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
9 of 29
AxisDoor_IPO91
Within the User tab at the top of the screen, enter a suitable Name and Password for the user.
Add the Extension number as shown below.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
10 of 29
AxisDoor_IPO91
Navigate to the Supervisor Settings tab, enter the Login Code for the SIP user and note that this
password will be required for the Axis door phone configuration in Section 6.3. Click on OK to
save the configuration.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
11 of 29
AxisDoor_IPO91
Navigate to Button Programming and the three call appearance buttons should already be
programmed, click on OK. If not create the appearance buttons (not shown) and click on OK.
On the subsequent screen, ensure that SIP Extension is selected and click on OK to create the
SIP extension along with the new user.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
12 of 29
AxisDoor_IPO91
5.4. Save Configuration
Once all the users and extensions have been created click on the Save icon at the top of the
screen, which will bring up a new window and click on OK to save the new configuration.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
13 of 29
AxisDoor_IPO91
6. Configure AXIS A8004-VE Network Video Door Station
The configuration of the Axis door phone uses a web interface.
Note: The door phone obtains its IP address using DCHP and this was the way in which an IP
address was given to the device during compliance testing.
Open a web session to the IP address of the Axis door phone, enter the proper credentials and
click on OK.
Please refer to Axis Communications documentation listed in Section 9 of these Application
Notes for further information about the Axis door phone configuration. The following sections
cover specific settings concerning SIP and the connection to IP Office.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
14 of 29
AxisDoor_IPO91
6.1. Configure SIP Settings
The initial step is to enable SIP-functionality as shown below. Some AXIS products have a SIP
Setup Assistant that provides an easy setup for the entire product (like button-initiated calls on
Network Video Door Station). This guide only shows how to set up an account in the AXIS
product not the specific product capabilities. If a Setup Assistant is available, it’s recommended
to be used. The same configuration specified below can be applied in the assistant separate
pages. Click on VoIP SIP Settings in the left window, in the main window ensure that
Enable SIP is ticked under SIP Settings and Allow incoming SIP calls under Incoming SIP
Calls. Under the Audio Codec Settings, select the codecs that are to be used and click on Save
once all is configured correctly.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
15 of 29
AxisDoor_IPO91
6.2. Configure Account
Click on Account Settings under VoIP in the left window. Click on the Add button in the main
window.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
16 of 29
AxisDoor_IPO91
Enter the following details under the General tab:
Name: Enter a suitable name for the SIP account.
User ID: Enter the SIP user number configured in Section 5.3.
Password: Enter the password for the SIP user created in Section 5.3.
Caller ID: This should be the extension number created in Section 5.3.
Domain Name: The domain as per Section 5.2, the IP Office telephony domain.
Registrar address: The IP address of the IP Office, as per Section 5.2.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
17 of 29
AxisDoor_IPO91
Select the Network tab and select the transport mode to be used, this can be UDP, TCP or TLS,
all three protocols were tested and work correctly with IP Office. Click on Save to save the
Account information.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
18 of 29
AxisDoor_IPO91
6.3. Configure DTMF Settings
Staying within the VoIP menu on the left window, select DTMF Settings. In the main window
select the SIP account that was created in Section 6.2 and click on the edit icon, as shown below.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
19 of 29
AxisDoor_IPO91
Tick the required way in which DTMF will be sent. SIP INFO packets or as specially marked
events in the RTP stream using RFC 2833. Click on Add at the bottom of the screen to add the
digits required to utilise the “open door” function.
Enter a suitable Name and the number Sequence to open the door, click on Apply and OK to
save.

PG; Reviewed:
SPOC 8/25/2016
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
20 of 29
AxisDoor_IPO91
6.4. Configure Events
In order to create an event both a recipient and an action rule must be created. A recipient is
created before an action rule.
6.4.1. Add a new recipient
Click on Events Recipients in the left window and in the main window, click on Add.
Enter a suitable Name for the Recipient and ensure that Type is set to SIP. The From and To
must be chosen. The From SIP account should be that created in Section 6.2. The To SIP
address will be the IP Office extension that is to be called. A Test can be done to verify the call
to the extension before it is saved.