Polycom VVX 600 series User manual

ENDEAVOR VIP QUICK START GUIDE
Welcome to Endeavor VIP!
Endeavor VIP is packed with many
advanced features that will enhance
your day-to-day business activities
and make your life easier. This guide
is designed to help you use some of
the most popular features of Endeavor
phone – right out of the box.
FEATURE CODES
POLYCOM® VVX®600
*44 Call Recording
*72 Call Forwarding Always Activation
*73 Call Forwarding Always Deactivation
*90 Call Forwarding Busy Activation
*91 Call Forwarding Busy Deactivation
*92 Call Forwarding No Answer Activation
*93 Call Forwarding No Answer Deactivation
*67 Calling Line ID Delivery Blocking per Call
*65 Calling Line ID Delivery per Call
*68 Call Park
*88 Call Park Retrieve
*98 Call Pickup
*69 Call Return
*70 Cancel Call Waiting
*99 Clear Voice Message Waiting Indicator
*55 Direct Voicemail Transfer
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*62 Voice Portal Access
*66 Last Number Redial
Note: Some of these codes may not be available to all users.
See your group admin to add features.
VVX®
600
Polycom®
VIP with your new olycom®VVX
P600
®
2 S. West St. |Cloverdale |IN 46120
www.weEndeavor.com
[e-mail]
1.844.3HOSTED www.weEndeavor.com
1.844.3HOSTED

Get to Know Your Phone
In Idle state, your touchscreen will display your extension
and the soft keys. The Home screen is displayed when you
press the Home key. From here, you can initiate new calls and
access your messages, directories, settings and applications.
The Basics
Set up Voicemail
• Initiate a call.
• Tap Envelope icon. (You may also dial *62, or your
extension.)
• At prompt, enter in a unique pass code, then press #.
• Re-enter your pass code, then press #.
• Follow instructions to record your name.
• Follow prompts to:
• Access voicemail box
• Access greetings menu
• Change call forwarding options
• Make a call
• Change pass code
• Exitvoice portal
Retrieve Voicemail Messages
A red “message waiting” indicator light notifies you when you
have a new voicemail message. If you have more than one
message, the count will be displayed near the message icon.
• To check your voicemail, inititate a call, then tap the
Envelope icon. (You may also dial *62, or your extension.)
• Enter your voicemail pass code, then press #. (If you forgot
your pass code, please contact your system administrator.)
• Follow the audio prompts.
Answer a Call
To answer a call, simply pick up the handset or press the
Answer soft key, Speakerphone key or Headset key.
Place a Call
To place a call, simply pick up the handset or press the
New Call soft key, Speakerphone key or Headset key. Then
dial the number.
Other Features
Other Ways to Place a Call
To dial a recently placed call:
• Access the Recent Calls list.
• From the Idle screen, tap your extension or the Callers
soft key. The Recent Calls list will appear.
• From Home screen, tap Directories, then tap Recent
Calls.
• Tap the contact you want to call — the call is
automatically placed.
To call from your Directory:
• Access your Directory.
• From the Idle screen, tap the Direct soft key or tap the
extension, then tap Directory.
• From the Home screen, tap Directories.
• Tap the Contact you want to call — the call is
automatically placed.
Hold and Resume a Call
• To Hold, tap the Hold soft key.
• To Resume, tap the Resume soft key.
Make a Three-way Call
After first call is connected:
• Tap the More soft key, then tap the Confrnc soft key.
• Dial new party.
• When call connects, tap the Confrnc soft key again.
•
method of transferring a call.)
Do Not Disturb
• To enable Do Not Disturb, press the DND soft key.
• To disable, press the DND soft key again.
[e-mail]
1.844.3HOSTED
Transfer a Call
After the first call is connected, tap the Transfer soft key —
the active call is placed on hold.
• To transfer the call unnannounced:
• Tap Blind in the upper right-hand corner.
• Dial the number or extension.
• The call will transfer automatically.
• To announce the transfer:
• Dial the number or extension.
• When the second party answers, announce the transfer.
• Tap Transfer again to complete the transfer.
• To transfer to voicemail:
• Dial *55.
• Dial the extension, followed by #.
• A confirmation will announce the transfer is complete.
Call Forwarding
• Press Home key.
• Tap the Forward icon. Tap your choice:
1. Call Forwarding Always
2. Call Forwarding No Answer
3. Call Forwarding Busy
• Enter destination number, then tap the Enable soft key.
• To disable, follow same directions, then tap the
Disable soft key.
Shortcuts:
• Pick up handset and dial:
• *72 = Call Forwarding Always
• *90 = Call Forwarding Busy
• *92 = Call Forwarding No Answer
• Enter destination number, followed by #.
• To deactivate, pick up handset and dial:
• *73 = Call Forwarding Always
• *91 = Call Forwarding Busy
• *93 = Call Forwarding No Answer
Call Park
Use Call Park to put a call on hold and then allow another
user to pick up and continue the conversation on another
phone using Call Park Retrieve.
To park a call:
Step 1 Press the Park soft key.
Step 2 Enter the extension where you want to
park the call or press #to park it at your own
extension, and then hang up.
To retrieve a parked call:
Step 1 Press the New Call soft key and dial *88.
Step 2 Enter the extension where the call is
parked or press #to retrieve it from your
own extension.
ENDEAVOR VIP QUICK START GUIDE
Home
Headset
Speakerphone
Mute
Volume Control
Keypad
Microphone
Message Indicator
Date/Time
Extension
Speaker VVX600
Polycom
Touchscreen