Avaya J169 User manual

Using Avaya J169 and J179 SIP IP

Phones in Open SIP

Release 4.0.9

Issue 1

April 2021

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close

proximity to an Avaya IP telephone might cause interference.

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software. The Third Party Terms shall take precedence over these

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Party Components to the extent that these Software License Terms

impose greater restrictions on You than the applicable Third Party

Terms.

The following applies only if the H.264 (AVC) codec is distributed with

the product. THIS PRODUCT IS LICENSED UNDER THE AVC

PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A

CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE

REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH

THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC

VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A

PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO

PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS

GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.

ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,

L.L.C. SEE HTTP://WWW.MPEGLA.COM.

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OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS

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HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN

WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE

OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING

BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,

THE AVAYA CHANNEL PARTNER IS REQUIRED TO

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DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL

PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED

THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA

CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL

RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC

IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE

FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES

IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)

ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD

(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS

ENCODED BY A CONSUMER ENGAGED IN A PERSONAL

ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER

LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED

OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL

INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS

MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for

complying with any applicable laws and regulations, including, but not

limited to laws and regulations related to call recording, data privacy,

intellectual property, trade secret, fraud, and music performance

rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there can be a risk of Toll Fraud

associated with your system and that, if Toll Fraud occurs, it can

result in substantial additional charges for your telecommunications

services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You

need technical assistance or support, call Technical Service Center

Toll Fraud Intervention Hotline at +1-800-643-2353 for the United

States and Canada. For additional support telephone numbers, see

the Avaya Support website: https://support.avaya.com or such

successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in

the Security Policies and Support section of https://

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the

Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya

Support website: https://support.avaya.com, or such successor site

as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for

product or Hosted Service notices and articles, or to report a problem

with your Avaya product or Hosted Service. For a list of support

telephone numbers and contact addresses, go to the Avaya Support

website: https://support.avaya.com (or such successor site as

designated by Avaya), scroll to the bottom of the page, and select

Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Danger:

The handset receiver contains magnetic devices that can

attract small metallic objects. Care should be taken to avoid

personal injury.

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS

standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including

interference that may cause undesired operation of the

device.

Le présent appareil est conforme aux CNR d'Industrie Canada

applicables aux appareils radio exempts de licence. L'exploitation est

autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only

operate using an antenna of a type and maximum (or lesser) gain

approved for the transmitter by Industry Canada. To reduce potential

radio interference to other users, the antenna type and its gain

should be so chosen that the equivalent isotropically radiated power

(EIRP) is not more than that necessary for successful

communication.

Conformément à la réglementation d'Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d'un type et d'un

gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l'intention des autres utilisateurs, il faut choisir le

type d'antenne et son gain de sorte que la puissance isotrope

rayonnée équivalente ne dépasse pas l'intensité nécessaire à

l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure

limits set forth for an uncontrolled environment. This equipment

should be installed and operated with minimum distance 20cm

between the radiator & your body. This transmitter must not be co-

located or operating in conjunction with any other antenna or

transmitter.

Cet équipement est conforme aux limites d'exposition aux

rayonnements ISEDétablies pour un environnement non contrôlé.

Cet équipement doit être installé et utilisé avec un minimum de 20

cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic

Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.

If this is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the

equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the

equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by

Avaya to be used with the equipment. If you use any

other equipment, it may cause failures, malfunctioning,

or fire.

• Power cords shipped with this equipment must not be

used with any other equipment. In case the above

guidelines are not followed, it may lead to death or

severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず

製品に同梱されております添付品または指定品をご使用くだ

さい。添付品指定品以外の部品をご使用になると故障や動作

不良、火災の原因となることがあります。

•同梱されております付属の電源コードを他の機器には使用し

ないでください。上記注意事項を守らないと、死亡や大怪我

など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two

conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos

condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación

no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência

prejudicial e não pode causar interferência em sistemas devidamente

autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing

to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均

不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射

頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象

時，應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，

指依電信管理法規定作業之無線電通信。低功率射頻器材須忍受合法

通信或工業、科學及醫療用電波輻射性電機設備之干擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment.

To comply with the FCC RF exposure compliance requirements, this

device and its antenna must not be co-located or operating to

conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interferences that may cause undesired

operation.

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designated to provide reasonable protection against

harmful interferences in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interferences to radio or

television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment . This equipment should be installed

and operated with minimum distance of 8 in or 20 cm between the

radiator and your body. This transmitter must not be co-located or

operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this

product meets the ENERGY STAR guidelines for energy efficiency.

Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental

Protection Agency.

EU Countries

This device when installed complies with the essential requirements

and other relevant provisions of the EMC Directive 2014/30/EU,

Safety LV Directive 2014/35/EU, and Radio Equipment Directive

2014/53/EU. A copy of the Declaration may be obtained from https://

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm

• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm

BT transmitter

• Frequencies for 2402-2480 MHz, transmit power: < 6.0 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power

supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP

Phones– Use Only Limited Power Supply Phihong

Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this

site, the Documentation, Hosted Service(s), and product(s) provided

by Avaya are the registered or unregistered Marks of Avaya, its

affiliates, its licensors, its suppliers, or other third parties. Users are

not permitted to use such Marks without prior written consent from

Avaya or such third party which may own the Mark. Nothing

contained in this site, the Documentation, Hosted Service(s) and

product(s) should be construed as granting, by implication, estoppel,

or otherwise, any license or right in and to the Marks without the

express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

The Bluetooth™ word mark and logos are registered trademarks

owned by Bluetooth SIG, Inc. and any use of such marks by Avaya

Inc. is under license.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time,

may collect network and device data from your device and may use

such data in order to validate your eligibility to use the device.

Contents

Chapter 1: Introduction.......................................................................................................... 13

Purpose................................................................................................................................ 13

Chapter 2: Avaya J169/J179 phone overview...................................................................... 14

Phone overview.................................................................................................................... 14

Physical layout of a J169/179 IP Phone................................................................................... 16

Connection jacks for J169/179 IP Phone................................................................................. 18

Optional components............................................................................................................. 20

Chapter 3: Getting Started..................................................................................................... 21

Entering the provisioning details............................................................................................. 21

Identifying the device type during phone boot-up...................................................................... 22

Logging out of your phone...................................................................................................... 23

Logging in to your phone.................................................................................................. 23

Locking your phone............................................................................................................... 23

Unlocking your phone ........................................................................................................... 24

Setting the network mode....................................................................................................... 24

Connecting to a Wi-Fi network.......................................................................................... 25

Setting the network configuration...................................................................................... 26

Chapter 4: Navigation............................................................................................................. 28

Cursor navigation.................................................................................................................. 28

Navigation cluster............................................................................................................ 28

Text input.............................................................................................................................. 29

Line keys.............................................................................................................................. 30

Main menu............................................................................................................................ 30

General phone icons............................................................................................................. 31

Bluetooth icons..................................................................................................................... 32

Wi-Fi icons............................................................................................................................ 33

Chapter 5: Handling incoming calls...................................................................................... 34

Answering a call.................................................................................................................... 34

Answering a call when on another call..................................................................................... 34

Ignoring a call....................................................................................................................... 35

Declining a call...................................................................................................................... 35

Chapter 6: Handling outgoing calls...................................................................................... 37

Making a call by using the manual dial mode........................................................................... 37

Making a call by using the auto-dial mode............................................................................... 37

Redialing a number............................................................................................................... 38

Making a call by using speed dial............................................................................................ 38

Making a call from the local Сontacts list................................................................................. 39

Making a call from the corporate database Сontacts list........................................................... 39

Emergency call..................................................................................................................... 39

April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 6

Comments on this document? [email protected]

Making an emergency call................................................................................................ 40

Making an international call.................................................................................................... 40

Chapter 7: Broadsoft Call recording indicator..................................................................... 41

Chapter 8: Call related features............................................................................................. 42

Muting and unmuting a call..................................................................................................... 42

Placing a call on hold and resuming the call............................................................................ 42

Chapter 9: Contacts................................................................................................................ 43

Directory............................................................................................................................... 43

BroadWorks Directory............................................................................................................ 43

Adding a new contact............................................................................................................ 43

Adding a contact from the Recents list.................................................................................... 44

Editing a contact.................................................................................................................... 45

Doing a quick search for a contact.......................................................................................... 45

Viewing local contact details................................................................................................... 46

Searching for a contact.......................................................................................................... 46

Combining contacts............................................................................................................... 47

Deleting a contact.................................................................................................................. 47

Creating a local Сontacts group.............................................................................................. 48

Adding a contact to the local group......................................................................................... 48

Removing a contact from the local group................................................................................. 48

Assigning a ringtone to a contact............................................................................................ 49

LDAP Directory..................................................................................................................... 50

Setting LDAP Directory as the contact search source......................................................... 50

Searching LDAP contacts................................................................................................ 51

Chapter 10: Do not disturb and Call forward....................................................................... 52

Do not disturb....................................................................................................................... 52

Activating and deactivating Do not disturb......................................................................... 52

Activating the ring reminder.............................................................................................. 53

Call forwarding...................................................................................................................... 53

Call Forward icons........................................................................................................... 54

Forwarding a call to another extension.............................................................................. 54

Forwarding call when busy............................................................................................... 55

Forwarding unanswered calls........................................................................................... 56

Chapter 11: Recents............................................................................................................... 57

Call log................................................................................................................................. 57

Making a call from Recents.................................................................................................... 57

Viewing the Recents details................................................................................................... 58

Deleting a call record from Recents........................................................................................ 58

Clearing the Recents list........................................................................................................ 59

Chapter 12: Conference calls................................................................................................ 60

Adding a person to an active call............................................................................................ 60

Adding a person on hold to a conference call........................................................................... 60

Contents

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Putting a conference call on hold and resuming a call............................................................... 61

Viewing the details of a conference......................................................................................... 61

Chapter 13: Advanced features............................................................................................. 63

Accessing the Features screen............................................................................................... 63

Active call shortcut keys......................................................................................................... 63

Making a call transfer with a shortcut key.......................................................................... 64

Making a conference call with a shortcut key..................................................................... 65

Parking a call with a shortcut key...................................................................................... 65

Activating the screen saver.................................................................................................... 66

BroadWorks advance call control............................................................................................ 66

Anonymous Call Block........................................................................................................... 66

Autodialing a pre-assigned number......................................................................................... 67

BroadWorks Anywhere.......................................................................................................... 67

Enabling and disabling BroadWorks Anywhere.................................................................. 68

Configuring BroadWorks Anywhere locations..................................................................... 68

Changing location details................................................................................................. 69

Deleting locations............................................................................................................ 70

Configuring BroadWorks Anywhere Alerting...................................................................... 70

BroadWorks Mobility.............................................................................................................. 71

Enabling and disabling BroadWorks Mobility alerting.......................................................... 71

Configuring BroadWorks Mobility...................................................................................... 71

Editing Mobile identity alerting.......................................................................................... 73

BroadWorks Anywhere and Mobility icons............................................................................... 75

Calendar............................................................................................................................... 75

Accessing calendar......................................................................................................... 76

Configuring the Microsoft® Exchange Server calendar........................................................ 76

Reviewing your Calendar event........................................................................................ 77

Call Park............................................................................................................................... 77

Call Park icons................................................................................................................ 78

Call park notifications....................................................................................................... 78

Customizing parked call notification.................................................................................. 78

Parking a call.................................................................................................................. 80

Parking a call to a call park group..................................................................................... 81

Unparking a call.............................................................................................................. 82

Call Retrieve......................................................................................................................... 82

Using Call Retrieve.......................................................................................................... 83

Call Transfer......................................................................................................................... 83

Making a consultative transfer.......................................................................................... 84

Making a blind transfer..................................................................................................... 84

Call Waiting.......................................................................................................................... 85

Enabling and disabling the Call Waiting feature.................................................................. 85

Distinctive Ringing................................................................................................................. 85

Setting a distinctive ring tone............................................................................................ 85

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Dynamic Park and Page........................................................................................................ 86

Parking and paging an active call...................................................................................... 87

Retrieving a parked call................................................................................................... 87

Receiving a page call....................................................................................................... 88

Enabling Auto Answer........................................................................................................... 88

Flexible Seating.................................................................................................................... 89

Flexible Seating icons...................................................................................................... 89

Logging in to your primary phone extension from the host phone........................................ 89

Logging out of your primary phone extension using a host phone........................................ 90

Group Paging........................................................................................................................ 90

Long-term acoustic exposure protection.................................................................................. 91

Configuring Long term acoustic protection......................................................................... 91

Multicast Paging.................................................................................................................... 92

Sending a multicast page................................................................................................. 92

Pre-configuration of keys....................................................................................................... 93

Push-To-Talk......................................................................................................................... 93

Retrieving a voice message................................................................................................... 93

Shared call appearance......................................................................................................... 94

SCA icons and visual LED indication................................................................................. 95

Joining a call in a shared line............................................................................................ 96

Putting a call on private hold and resuming a call............................................................... 96

Customizing ringtones for the SCA extension.................................................................... 97

Customizing SCA lines.................................................................................................... 98

Customizing incoming call alerts for shared lines............................................................... 98

Viewing SCA configuration............................................................................................... 99

Shared Parking................................................................................................................... 100

Shared Parking icons and indication............................................................................... 100

Parking a call to a shared room...................................................................................... 101

Unparking a call from a shared room............................................................................... 101

SLA Mon™ ......................................................................................................................... 101

WML browser...................................................................................................................... 102

Accessing the WML browser.......................................................................................... 102

Using a Guest Login............................................................................................................ 103

Chapter 14: Busy Lamp Field.............................................................................................. 104

BLF icons and visual LED indication..................................................................................... 104

Adding a Broadsoft BLF user................................................................................................ 105

Customizing BLF incoming call indication.............................................................................. 106

Customizing Presence parked call indication......................................................................... 107

Customizing the ring tone .................................................................................................... 107

BLF call operations.............................................................................................................. 108

Making a call to a monitored user................................................................................... 108

Picking up an incoming call............................................................................................ 108

Barging in on an active call............................................................................................. 109

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Unparking a call............................................................................................................ 109

Prioritizing incoming calls over a BLF call........................................................................ 110

Chapter 15: Shared call appearance................................................................................... 111

SCA icons and visual LED indication..................................................................................... 112

Joining a call in a shared line................................................................................................ 113

Putting a call on private hold and resuming a call................................................................... 113

Customizing ringtones for the SCA extension......................................................................... 114

Customizing SCA lines......................................................................................................... 115

Customizing incoming call alerts for shared lines.................................................................... 115

Viewing SCA configuration................................................................................................... 116

Chapter 16: Simultaneous Ring Personal........................................................................... 118

Accessing Simultaneous Ring Personal from the phone menu................................................ 118

Disabling Simultaneous Ring Personal during an active call.................................................... 119

Adding a Simultaneous Ring number.................................................................................... 119

Editing Simultaneous Ring numbers..................................................................................... 120

Deleting a Simultaneous Ring number.................................................................................. 120

Chapter 17: BroadWorks Call center.................................................................................. 121

Logging in to the phone....................................................................................................... 122

Logging out of your phone.................................................................................................... 122

Call center status................................................................................................................ 123

Viewing the call center status............................................................................................... 123

BroadWorks Call Center icons.............................................................................................. 123

ACD call information............................................................................................................ 124

Viewing the ACD call information from the call details............................................................. 124

Setting the agent state......................................................................................................... 125

Agent state......................................................................................................................... 126

Customer originated trace.................................................................................................... 126

Initiating the Customer originated trace........................................................................... 126

Escalation calls to supervisor............................................................................................... 127

Escalating a call to the supervisor................................................................................... 127

Emergency escalation......................................................................................................... 128

Escalating a call to the supervisor during an emergency................................................... 128

Call disposition codes.......................................................................................................... 129

Entering disposition code............................................................................................... 129

Hold reminder..................................................................................................................... 130

Chapter 18: Customization.................................................................................................. 131

Phone................................................................................................................................ 131

Setting the dialing mode................................................................................................. 131

Displaying сall timers..................................................................................................... 131

Setting key repeat delay................................................................................................. 132

Setting redial options..................................................................................................... 132

Setting the Audio button................................................................................................. 133

Assigning speed dial entries........................................................................................... 133

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Setting Mute alert.......................................................................................................... 134

Setting Visual alerting.................................................................................................... 135

Customizing phone keys................................................................................................ 135

Restoring customized keys to default.............................................................................. 136

Applications........................................................................................................................ 137

Enabling the Away timer................................................................................................ 137

Enabling phone auto-lock............................................................................................... 137

Turning call history on and off......................................................................................... 138

Microsoft® Exchange account integration......................................................................... 138

Entering Microsoft® Exchange credentials for basic authentication..................................... 138

Entering Microsoft® Exchange credentials for OAuth authentication................................... 139

Enabling and disabling Microsoft® Exchange contact integration....................................... 140

Calendar Settings.......................................................................................................... 140

Audio.................................................................................................................................. 143

Turning automatic gain control on or off........................................................................... 143

Setting audio path......................................................................................................... 144

Enabling and disabling Bluetooth.................................................................................... 144

Pairing a Bluetooth enabled headset with your phone....................................................... 145

Turning button clicks on and off...................................................................................... 145

Turning error tones on and off........................................................................................ 146

Enabling wireless headset bidirectional signaling............................................................. 146

Setting headset mic level............................................................................................... 147

Configuring hearing aid compatibility............................................................................... 148

Setting a headset profile................................................................................................ 148

Setting a personalized ringtone...................................................................................... 149

Display............................................................................................................................... 150

Changing the background image.................................................................................... 150

Changing the screen saver............................................................................................. 150

Setting the screen saver details...................................................................................... 150

Adjusting the brightness of a phone screen..................................................................... 151

Setting the display language.......................................................................................... 151

Adjusting phone screen width......................................................................................... 152

Setting the backlight timer.............................................................................................. 152

Setting the time format................................................................................................... 153

Setting the date format................................................................................................... 153

Setting the time zone..................................................................................................... 154

Setting the text size....................................................................................................... 154

Authenticating XSI............................................................................................................... 155

Backup and restore............................................................................................................. 155

Backup and restore overview......................................................................................... 155

Chapter 19: Phone update................................................................................................... 157

Updating your phone........................................................................................................... 157

Checking your phone periodic automatic update.................................................................... 157

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Chapter 20: Troubleshooting............................................................................................... 159

Limited access during failover.............................................................................................. 159

Viewing the Product ID........................................................................................................ 160

Viewing the Device type....................................................................................................... 160

Viewing the Server type....................................................................................................... 160

Recording audio parameters ............................................................................................... 161

Chapter 21: Resources......................................................................................................... 162

Documentation.................................................................................................................... 162

Finding documents on the Avaya Support website........................................................... 162

Avaya Documentation Center navigation......................................................................... 162

Viewing Avaya Mentor videos............................................................................................... 164

Support.............................................................................................................................. 164

Contents

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Chapter 1: Introduction

Purpose

This document describes how to use Avaya J169/J179 IP Phone features in an Open SIP

environment.

This document is intended for people who want to learn how to use Avaya J169/J179 IP Phone

features and capabilities.

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Chapter 2: Avaya J169/J179 phone

overview

Phone overview

Avaya J169/J179 IP Phone is a phone for business communications.

The phone supports 96 buttons. The primary display of the phone provides 96 buttons by scrolling

or paging using the Navigation Cluster. Optionally, the phone supports up to three button modules,

and each button module supports displaying 24 buttons of the 96 buttons.

Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display.

Physical specifications

• 8 buttons with red and green dual LEDs

• 320 x 240 pixel display

• Dual-position stand, optional wall mount stand

• Gigabit Ethernet (10/100/1000 Mbps) line interface

• Second Gigabit Ethernet (10/100/1000 Mbps) interface

• PoE Class 1, supports 802.3az, optional AC to 5V adapter

• Four soft keys

• Hard buttons for phone:

- Messages

- Contacts

- Recents

- Navigation cluster

- Headset

- Speaker

- Volume

- Mute

- Main menu

- Phone key

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• LED buttons for phone:

- Messages

- Recents

- Headset

- Speaker

- Mute

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