captel 800 Administrator Guide

305-016903 7/10
CapTel 800®
How-to Guide

CapTel is the latest innovation from
Ultratec, Inc.
450 Science Drive
Madison, WI 53711
[phone] V/TTY
[phone] (Spanish CapTel Customer Service)
Email: [e-mail]
Fax: [phone]
Web: www.CapTel.com
©2010 Ultratec, Inc. All rights reserved.
Ultratec and CapTel are registered trademarks of Ultratec, Inc.
IMPORTANT! Dialing 911 in an Emergency in 1-Line Mode
To reach help as quickly as possible in an emergency, all 1-Line CapTel
calls placed to 911 connect directly to Emergency 911 Services. 911 calls
are not routed through the Captioning Service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as Voice Carry Over (VCO) calls during
which the 911 call-taker can hear everything you say, and then types
his/her response which appears on the CapTel display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say. You may
not be able to hear the call-taker, but he/she can type instructions
to you, which will appear on the CapTel display screen.
• Watch the CapTel display screen for information.
Dialing 911 in 2-Line Mode
If you use CapTel in 2-Line mode, calls to 911 are handled exactly the same
as if you called from any other phone connected to your telephone service.
Plus, you get captions of the call directly from the Captioning Service.
Please familiarize yourself with Dialing 911 in an Emergency on page 26.

Customer Service: 888-269-7477 CONGRATULATIONS •1
Congratulations on Choosing CapTel!
Welcome to the Captioned Telephone – CapTel! With CapTel, you can see
captions of everything people say over the phone, letting you enjoy calls
with confidence.
Please take a moment to read this guide and learn:
• How to start using your CapTel phone
• How your CapTel phone works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and comments.
If we can help, please call – you can even call using your new CapTel phone!
Sincerely,
CapTel Customer Service • 1-888-269-7477 • www.CapTel.com
Toll-Free Captioning Service Voice Number
Give people who call you the appropriate Captioning Service Voice Number
in order to get captions when they call you (1-Line CapTel users only).
See directions on page 19 to get captions on incoming calls.
Captioning Service Voice Number ..................1-877-243-2823
Exceptions:
Federal Relay CapTel Calls .................................1-888-801-7210
Spanish-to-Spanish Captioning Calls ....................1-866-217-3362
California Residents Only (Non-Federal) ...............1-866-399-9050
California Spanish-to-Spanish Only......................1-866-399-9090
Texas Residents Only (Non-Federal) .....................1-800-933-5129
Texas Spanish-to-Spanish Only ............................1-800-933-5417

Toll-Free Captioning Service Numbers .....................1
Overview – How CapTel Works..................................4
Section 1: Getting Started ........................................5
What is in the box.................................................................................5
Overview of CapTel 800 phone.............................................................6
Using a headset or neckloop (optional) ..............................................11
Setting up your CapTel 800 .................................................................12
Section 2: Making and Answering Calls ..................15
Placing a call with captions ................................................................16
Placing a call without captions...........................................................18
Answering a call with captions (1-Line mode) ....................................19
Answering a call without captions......................................................21
Adjusting the volume .........................................................................22
Adjusting the sound – TONE...............................................................23
Knowing when sounds are on the line ...............................................24
Using assistive devices with CapTel ....................................................25
Dialing 911 (1-Line Mode)...................................................................26
Section 3: Viewing Captions ...................................27
Reviewing captions during a call........................................................28
Reviewing captions after hanging up .................................................29
Saving conversations ..........................................................................30
Deleting all conversations ..................................................................31
Changing the caption font size ...........................................................33
Setting the color of the captions ........................................................35
Adjusting the brightness of the display screen ...................................37
Section 4: Call History ............................................39
Using Call History to view recent calls ................................................40
Clearing all Caller ID entries ...............................................................42
Section 5: Using the Phone Book ...........................43
Adding a new contact to your Phone Book ........................................44
Calling a phone number in the Phone Book ......................................46
Editing an existing contact in your Phone Book .................................47
Removing a contact from your Phone Book.......................................49
2•TABLE OF CONTENTS Customer Service: 888-269-7477
TABLE OF CONTENTS

Customer Service: 888-269-7477 TABLE OF CONTENTS •3
Section 6: Using Speed Dial Buttons.......................50
About the Speed Dial buttons.............................................................50
Saving phone numbers in the Speed Dial buttons..............................51
Editing phone numbers in Speed Dial buttons...................................52
Calling with the Speed Dial buttons ...................................................53
Section 7: Seeing Captions of Your Answering
Machine and Voice Mail Messages .........54
Seeing captions of your answering machine messages.......................55
Connecting an external answering machine.......................................56
Seeing captions of your voice mail messages .....................................57
Section 8: Settings ..................................................59
Setting the Captions Default to on/off ................................................60
Turning Spanish Captions on/off ........................................................62
Dialing a number to get an outside line.............................................64
Setting a Call Waiting block ................................................................66
Turning the ringer switch on/off ........................................................68
Changing the volume of the ringer.....................................................69
Setting the pitch of the ringer ............................................................70
Turning keypad lights on/off ..............................................................71
Using Tone or Pulse dialing ................................................................73
Updating your CapTel phone ..............................................................74
Section 9: Using CapTel in 2-Line Mode (Optional) ......76
About 2-Line mode.............................................................................77
Turning 2-Line mode on/off ...............................................................80
Turning Captions on/off in 2-Line mode ............................................82
Answering an incoming call in 2-Line mode.......................................83
Using Call Waiting in 2-Line mode......................................................84
2-Line CapTel Tips and Hints ..............................................................85
Problem Solving .....................................................86
Care & Safety Instructions ......................................89
Index ......................................................................90
Specifications .........................................................92
Getting Help..............................................Back Cover

CapTel works like any other telephone, with one important difference:
it also displays written captions during your call. The captions are
provided by a free service that connects to your calls. The service
transcribes everything the other party says into captions for you to
read on the CapTel display. Captions are treated with absolute
confidentiality.
NOTE: The CapTel 800 phone does not generate captions by itself.
The phone works with the Captioning Service to display captions
during your call.
OVERVIEW How CapTel Works
4•HOW CAPTEL WORKS Customer Service: 888-269-7477

• CapTel 800 Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
• User Instructions
• Warranty Card
Customer Service: 888-269-7477 GETTING STARTED •5
SECTION 1 Getting Started
This section explains how to start using your
new CapTel 800 phone.
TOPICS:
쏋What is in the Box
쏋Overview of CapTel 800 Phone
쏋Using a Headset or Neckloop (Optional)
쏋Setting up your CapTel 800
What is in the Box?
Your CapTel 800 includes the following parts:

Overview of CapTel 800 Phone
1
2
3
4
5
6
7
8
9
10
11
12
6Customer Service: 888-269-7477

Customer Service: 888-269-7477 GETTING STARTED •7
1. Display Screen
Shows captions, Caller ID, Phone Book entries and more.
2. YES Button
Allows you to access and select items in the Options list and
respond “Yes” to questions or commands on the display screen.
3. NO (Exit) Button
Allows you to respond “No” to questions or commands on the
display screen and to Exit out of the Options list.
4. UP (Back) Button
Allows you to move up through items in the Options list and move
through entries in your Phone Book or Call History. Also lets you
go back to review captions that have already scrolled off the
display screen.
4. DOWN (More) Button
Allows you to move down through items in the Options list and
move through entries in your Phone Book or Call History. Also lets
you scroll down through captions when reviewing calls.
5. CUSTOMER SERVICE Button
Our helpful Customer Service team is happy to help you set up and
use your CapTel 800 telephone – we’re only a button push away.
Pressing the CUST SERV button will automatically dial the CapTel
help line. In an office, you may need to dial 9 first.
NOTE: On-demand help is available during standard business hours,
Monday through Friday, from 8:00am – 5:00pm CST. Help materials are
also available online anytime at www.CapTel.com.

8•GETTING STARTED Customer Service: 888-269-7477
6. SPEED DIAL Buttons
You can quickly dial up to three frequently-called phone numbers
by pressing a Speed Dial button.
7. REDIAL Button
Lets you dial any of the 10 most-recently called phone numbers.
Lift the handset and press the REDIAL button to dial the last phone
number called. Leave the handset down and press the REDIAL
button to review/dial any of the last 10 numbers called.
8. FLASH Button
Some telephone service features like Call Waiting require a “hook
flash.” The hook flash is a very brief interruption of the connection
like hanging up the phone for one second. There is a brief click or
silence on the line.
9. MUTE Button
Silences the sound from your end of the conversation. When the
MUTE button is pressed (red light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and see captions of everything
they say. To turn the Mute feature off, press the MUTE button again
(red light around the button is OFF).

Customer Service: 888-269-7477 GETTING STARTED •9
10. TONE Button
Allows you to adjust the sound settings of the call, letting you
enhance LOW, MED, or HIGH frequency tones to find the range that
you hear best.
11. CAPTIONS Button
To see captions during your call, make sure the red light around
the CAPTIONS button is on. Your outgoing calls will automatically
be directed through the free service that provides the captions.
In 1-line mode, the CAPTIONS button must be on before you make
a call in order to get captions.
2-LINE MODE: In 2-Line mode, captions can be turned On or Off at any time
during a call. To turn the captions off, just press the CAPTIONS button to turn
the red light off.
12. VOLUME Bar
Lets you adjust the volume to a comfortable level, up to a 40 dB
gain from minimum to maximum for captioned calls. To increase
the volume, press the right side of the VOLUME bar. To decrease
the volume, press the left side of the VOLUME bar. There are 12
volume levels. Watch the light panel above the VOLUME bar for the
current volume setting.
WARNING: The maximum volume setting on captioned calls is extremely loud.
People who do not need amplification should not use the phone at the highest
volume setting. The volume level automatically returns to a mid-range setting
when the phone is hung up.

10 •GETTING STARTED Customer Service: 888-269-7477
Back (top) edge view of CapTel 800
1234
Features
1. Telephone Line 1
Plug the telephone cord into the RJ11 jack labeled “Line 1”. The
phone line must be analog (unless you use CapTel in 2-Line
mode – see page 77 for details). DSL service with an appropriate
filter is also supported. CapTel
does not work with PBX systems,
unless an analog port is available.
2. Telephone Line 2 (for optional 2-Line mode only)
If using 2-Line mode, plug the second telephone cord into the
RJ11 jack labeled "Line 2" (the primary telephone line – the
number you give people to call you – should be plugged into
Line 1). The telephone line, Line 2, must be analog. DSL service
with an appropriate filter is also supported.
3. Ringer switch (Off/On)
Turns audible ringer Off/On.
4. Power Jack
Plug AC power adapter here.

Customer Service: 888-269-7477 GETTING STARTED •11
Using a Headset or Neckloop (Optional)
Audio Jacks (2.5 mm/3.5 mm)
You can use earphones, a headset, neckloop, or other type of listening device
with the CapTel 800 to maximize the audio quality or to enjoy your new phone
hands-free. Open the protective cover to access the jacks. Simply plug the
headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack
located on the right edge of the CapTel 800 phone.

12 •GETTING STARTED Customer Service: 888-269-7477
Setting up Your CapTel 800
Requirements
1. Analog telephone line(s) or DSL service with filter.
2. Standard electrical power (AC adapter plugs into standard wall outlet).
STEP 1 – Select a location
Set up the CapTel 800 in a place where:
• There is a telephone jack nearby (must be an analog line or DSL
service with a filter).
• There is an electrical outlet nearby.
• The surface it will be set on, or mounted to, is stable and secure.
• The area is protected from excessive heat or humidity.
STEP 2 – Connect to a power outlet
1. Plug the power adapter in the power socket labeled “Power”
located on the back (top) edge of the CapTel 800.
2. Plug the power adapter into a wall outlet or power strip.
The CapTel display screen will light up to let you know power
is connected.
TIP: Plug your power adapter into an electrical power surge protector to
protect your CapTel 800 from damage caused by unspecified electrical voltage
or lightning.
2-LINE MODE: To use CapTel in 2-Line mode, a second analog telephone
line, complete with its own separate telephone number and wall jack, is
required. The second line cannot be an just extension line. The second line
can be very basic; it does not need additional services like long distance or
Call Waiting.

STEP 3 – Connect to your telephone service
1. Plug one end of the telephone cord into the telephone jack
labeled “Line 1” located on the back (top) edge of the CapTel 800.
(Use the telephone cord included with your new CapTel 800 phone.)
2. Plug the other end of the telephone cord into a telephone
wall outlet.
• Pick up the CapTel handset and listen for a dial tone to make sure that the
telephone service is connected properly. The Signal Meter in the lower right
corner of the display screen shows when a dial tone is present (see page 24
for details).
STEP 4 – Do you have Call Waiting service? If yes, please see
“Setting a Call Waiting Block” on page 66.
STEP 5 – Do you have to dial a 9 or another number to get an
“outside line”? If yes, please see “Dialing a Number to Get an
Outside Line” on page 64.
Customer Service: 888-269-7477 GETTING STARTED •13
2-LINE MODE: To use CapTel in 2-Line mode (optional), please see Set Up
directions on page 80.

14 •GETTING STARTED Customer Service: 888-269-7477
STEP 6 – Register Your Long Distance Provider (for 1-Line
Mode Only)
If you plan to make long distance captioned calls with your new CapTel phone,
please let CapTel Customer Service know what long distance company you
want your charges to be billed under, so that it appears correctly on your
phone bill under your existing long distance service or calling plan.
If you do not inform CapTel Customer Service which long distance service
should be used, long distance captioned calls placed on your CapTel phone
will be billed under the same long distance service/company that your state
uses for Relay calls (varies by state).
Registering your Long Distance service only affects long distance calls that are
captioned. Local calls and calls to toll-free numbers are not affected. You are
never charged a fee for using the CapTel captioning service.
To Indicate Your Preferred Long Distance Carrier: (Select One)
• Register online at www.CapTel.com
• Email at [e-mail]
• Call toll-free: 1-888-269-7477 (V/TTY)
• Fax to Customer Service: 1-608-204-6167
• Fill out and mail the blue Long Distance registration card that
came in your CapTel box.
NOTE: If people call your CapTel phone via long distance, encourage them to
register their long distance service/calling plan with CapTel Customer Service, too.
This will ensure their long distance captioned calls to you are billed correctly on
their phone bill under their existing long distance company/calling plan.
2-LINE MODE: If you use CapTel in 2-Line mode, you do not need to register
your long distance provider. Any long distance captioned calls you make will
be billed exactly the same way as your typical long distance calls are billed.

Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS •15
This section explains how to place outgoing calls and
how to answer incoming calls with your CapTel 800.
SECTION 2 Making and
Answering Calls
TOPICS:
쏋Placing a Call with Captions
쏋Placing a Call without Captions
쏋
Answering a Call with Captions (1-Line mode)
쏋Answering a Call without Captions
쏋Adjusting the Volume
쏋Adjusting the Sound – TONE
쏋Knowing When Sounds are on the Line
쏋Using Assistive Devices with CapTel
쏋Dialing 911 (1-Line Mode)

16 •MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Placing a Call with Captions
You place a call on your CapTel 800 the same way as with any other
telephone. As you dial, your CapTel phone automatically connects to the
Captioning Service to show you captions during the call.
NOTE: If you are in an office setting, please see “Dialing a Number to Get an
Outside Line” on page 64. If you have Call Waiting, please see page 66 for
special instructions.
To place a call with captions:
Before you dial, check that the red light around the CAPTIONS
button is on. The Captions feature must be on before you place a
call in order for you to get captions. If the light is off, press the
CAPTIONS button to turn it on.
1. Lift the handset.
2. Dial the phone number of the
person you wish to call. Dial a Number
or Press Speed Dial

TIP: Remember to dial 1 + area code if the number you are calling is
long distance.
TIP: You may want to let the person you are calling know you are
using a Captioned Telephone, or you may choose not to mention it.
The choice is yours.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS •17
NOTE: If the Caption feature is turned off when you dial, the Captioning Service
will not be connected and you will not receive captions. You cannot turn on
captions manually in the middle of a call with 1-Line CapTel. If you would
like captions, hang up, turn on the Caption feature, and place the call again.
3. As you dial, the display screen
shows the status as your
CapTel phone connects to the
captioning service, letting you
know when captions are ready.
4. Listen or watch the signal
meter to know when someone
answers. Watch the display
screen for captions. Begin
your conversation as you
normally would.
When you are done with your
call, hang up the handset.
Waiting for Captions
Dialing:
4448910
*****************************************************************
(CapTel CA# C1234) (Tones) Ringing 1 2
3 (M) Hello this is John who is calling
please
Press to Review the Conversation
Signal
Meter

18 •MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Placing a Call Without Captions
Anyone can use the CapTel phone. If you don’t need captions, turn off the
feature by pressing the CAPTIONS button before picking up the handset:
1. Press the CAPTIONS button to turn off the Caption feature.
Verify that the red light is off.
2. Pick up the handset.
3. Dial the number of the person you are calling.
NOTE: When the CAPTIONS button is off, if you need a special number to get
an outside line, you must enter that number before dialing the phone number.
The automatic dialing prefix saved in the CapTel menu only works when the
CAPTIONS button is on.