Avaya 3730 User manual

Using Avaya Wireless Handset 3730
connected to Avaya Aura Communication
Manager and IP Office
Release 4.7.3
Issue 1
November 2021

© 2020-2021, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya DECT handset might cause interference.
Documentation disclaimer
“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link
“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.
Hosted Service
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER
THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.
License types
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.
Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
at https://support.avaya.com/LicenseInfo under the link “Heritage
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software

unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Virtualization
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm

between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, Radio Equipment Directive
2014/53/EU, and RoHS Directive 2011/65/EU. A copy of the
Declaration may be obtained from http://support.avaya.com or Avaya
Inc., 2605 Meridian Parkway Suite 200, Durham, NC 27713 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.

Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Change history........................................................................................................................ 8
New branding for the Avaya IP-DECT solution........................................................................... 9
Chapter 2: Avaya Wireless Handset 3730 overview............................................................ 10
Wireless Handset 3730 physical layout................................................................................... 10
Parts of Wireless Handset 3730.............................................................................................. 12
Functions.............................................................................................................................. 12
Accessories.......................................................................................................................... 13
DC3 Desktop Charger and DP1 Desktop Programmer....................................................... 14
CR3 Charging Rack......................................................................................................... 14
Wireless Handset 373x Accessories................................................................................. 15
Icons and text in the display................................................................................................... 16
Icons.............................................................................................................................. 16
Menu Icons..................................................................................................................... 19
373x Keys and buttons.................................................................................................... 19
Chapter 3: Menu Tree............................................................................................................. 22
Calls..................................................................................................................................... 22
Contacts............................................................................................................................... 23
Settings................................................................................................................................ 24
In call................................................................................................................................... 25
Chapter 4: Basic Operation.................................................................................................... 27
Turning the handset on or off.................................................................................................. 27
Turning the audible signal on or off......................................................................................... 27
Locking and unlocking the keypad.......................................................................................... 28
Locking and unlocking the keypad in idle mode.................................................................. 28
Locking and unlocking the keypad during a call.................................................................. 28
Locking and Unlocking the handset......................................................................................... 29
Muting ringtone for incoming call or message.......................................................................... 29
Chapter 5: Menu operation.................................................................................................... 30
Managing incoming calls........................................................................................................ 30
Incoming call................................................................................................................... 30
Answering a call.............................................................................................................. 30
Ending a call................................................................................................................... 30
Managing call list................................................................................................................... 31
Call list........................................................................................................................... 31
Managing calls in absentia..................................................................................................... 34
Call services................................................................................................................... 34
Managing Mid-call operations................................................................................................. 36
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 5
Comments on this document? [email protected]

During a call.................................................................................................................... 36
Managing outgoing calls........................................................................................................ 42
Making a local call........................................................................................................... 42
Dialing a number from the call list..................................................................................... 42
Calling a number from contacts........................................................................................ 43
Calling a contact from the local or company phonebook..................................................... 43
Calling a contact from the central phone book.................................................................... 44
Managing contacts................................................................................................................ 45
Contacts......................................................................................................................... 45
Adding a new contact...................................................................................................... 45
Messaging............................................................................................................................ 48
Mini Messaging............................................................................................................... 48
Voice mail....................................................................................................................... 49
Chapter 6: Advanced Functions............................................................................................ 50
Admin menu......................................................................................................................... 50
Clearing lists in charger......................................................................................................... 50
Chapter 7: System Handling.................................................................................................. 52
Software upgrade and additional features................................................................................ 52
Handset updates via the charging rack.................................................................................... 52
Chapter 8: Operation Notice.................................................................................................. 54
Operation Notice................................................................................................................... 54
Chapter 9: Troubleshooting................................................................................................... 55
Operational problems............................................................................................................ 55
Error or warning messages.................................................................................................... 56
Chapter 10: Customizing Avaya 3730 handset.................................................................... 58
Settings................................................................................................................................ 58
Adjusting the ring volume................................................................................................. 58
Setting different ring signals for calls................................................................................. 58
Setting the vibrator alert................................................................................................... 59
Setting the key sound...................................................................................................... 59
Time and Date Settings.......................................................................................................... 60
Time and date settings..................................................................................................... 60
Setting the time format..................................................................................................... 60
Setting the date format..................................................................................................... 61
Phone lock settings............................................................................................................... 61
Activating automatic phone lock........................................................................................ 62
Deactivating automatic phone lock.................................................................................... 62
Changing the PIN code.................................................................................................... 62
Call answering settings.......................................................................................................... 63
Setting the call answering key.......................................................................................... 63
Setting the call answering behavior................................................................................... 63
Changing the menu language........................................................................................... 64
Setting the Owner ID....................................................................................................... 64
Contents
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 6
Comments on this document? [email protected]

In Charger...................................................................................................................... 64
Changing the system....................................................................................................... 65
Subscribing handset to the DECT system.......................................................................... 65
Unsubscribing the system................................................................................................ 66
Renaming the system...................................................................................................... 67
Setting priority................................................................................................................. 67
Display Settings.................................................................................................................... 68
Changing the screen saver............................................................................................... 68
Changing brightness........................................................................................................ 68
Chapter 11: Maintenance........................................................................................................ 70
Maintenance......................................................................................................................... 70
Maintenance of Batteries................................................................................................. 70
Attach the hinge-type clip................................................................................................. 71
Attach the swivel-type clip................................................................................................ 71
Easy Replacement of Handset......................................................................................... 72
Chapter 12: Energy efficiency............................................................................................... 75
Chapter 13: Related resources.............................................................................................. 76
Documentation...................................................................................................................... 76
Appendix A: Safety Precautions........................................................................................... 77
Safe operation...................................................................................................................... 77
Regulatory Compliance Statements (EU and EFTA)................................................................. 77
Exposure to radio frequency signals................................................................................. 77
Regulatory Compliance Statements (USA and Canada only).................................................... 78
FCC and IC compliance statements.................................................................................. 78
Exposure to radio frequency signals................................................................................. 79
Precautions........................................................................................................................... 79
Handset.......................................................................................................................... 79
Battery........................................................................................................................... 80
Glossary................................................................................................................................... 81
Contents
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 7
Comments on this document? [email protected]

Chapter 1: Introduction
Purpose
This document describes how to use product features and capabilities.
This document is intended for people who want to learn how to use product features and
capabilities.
Change history
Issue Date Summary of changes
Release 4.7.3, Issue
1
November 2021 • Updated Error or warning messages on page 56.
• Updated Maintenance of Batteries on page 70.
• Added information about ”charging stopped” icon in
Icons on page 16.
• Updated Call list on page 31.
• Updated Absence handling on page 34.
• Updated Diverting calls on page 35.
• Updated Adjusting the ring volume on page 58.
Release 4.7.2, Issue
1
September 2020 • Rebranded the Avaya IP-DECT solution and DECT
Handsets. These changes take effect with Avaya
Wireless Handset 3700 Series, previously known as
Avaya IP-DECT, Release 4.7.2. See New branding for
the Avaya IP-DECT solution on page 9.
Release 4.7.1, Issue
1
July 2019 • Updated Contacts on page 23.
• Updated Calling a contact from the central phone
book on page 44.
• Added Central phonebook on page 47.
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 8
Comments on this document? [email protected]

New branding for the Avaya IP-DECT solution
In Release 4.7.2, the Avaya IP-DECT solution is rebranded to Avaya Wireless Handset 3700
Series. The following table provides rebranding details of the wireless handsets, base stations,
and other equipment included in the solution:
Previously known as Rebranded as
IP DECT Avaya Wireless Handset 3700 Series
IP DECT Handset 3730 Avaya Wireless Handset 3730
IP DECT Handset 3735 Avaya Wireless Handset 3735
IP DECT Handset 3745 Avaya Wireless Handset 3745
IP DECT Handset 3749 Avaya Wireless Handset 3749
IP DECT Base Station Avaya Wireless Base Station 3700
IP DECT Handset 373x Avaya Wireless Handset 373x
IP DECT Handset 374x Avaya Wireless Handset 374x
New branding for the Avaya IP-DECT solution
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 9
Comments on this document? [email protected]

Chapter 2: Avaya Wireless Handset 3730
overview
The Avaya Wireless Handset 3730 is an extremely user-friendly handset, designed to facilitate
efficient and dependable communication. It is ideally suited work in office, retail and academic
environments and benefit from its flexible functionality, excellent voice quality and intuitive operation.
Wireless Handset 3730 has the following rich features:
• Color display
• Mini Received message
Wireless Handset 3730 physical layout
1
2
3
4
5
67
8
9
10
11
12
13
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 10
Comments on this document? [email protected]

Callout number Name Button Icon Description
1 Earpiece speaker -
2 Soft keys Can be pre-programmed or
used with the GUI.
3 Off hook key Used for:
4 Voicemail access N/A Gives a quick access to the
handset Voicemail. This is a
system dependent feature.
5 Key lock, and Upper and
Lower case
N/A Used for:
• Locking the keypad in
combination with the soft
key Lock.
• Switching between upper or
lower case and digits.
6 Space N/A Adds space between text.
7 Microphone -
8 Sound off key N/A Used to:
• Turning on or off audible
signals in an idle mode.
• Silencing the ring signal at
incoming call.
• Turning the microphone on
or off during a call.
9 Tactile indicator N/A Indicates the centre of the key
pad.
10 On hook and On/Off key Used as a combined button:
• To end a call
• To return to the standby
mode
• To switch the handset on or
off by long press
11 Four-way navigation key Navigation key with Left,
Right, Up, and Down.
During a call, the keys Up and
Down are used to increase
and decrease the speaker
volume, respectively.
12 Color display N/A The color display is a 1.77
inch TFT with backlighting.
Table continues…
Wireless Handset 3730 physical layout
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 11
Comments on this document? [email protected]

Callout number Name Button Icon Description
13 Headset connector The headset connector is for
connecting a standard 3.5 mm
headset. The connector is
protected against dust by
using the headset connector
cover.
This is a system dependent
feature.
Parts of Wireless Handset 3730
Important:
The handset may retain small magnetic objects around the mouthcap or earcap region.
Parts of the handset Description
Case The plastic cover parts are made of durable PC/ABS material.
Antenna The antenna is integrated inside the handset.
Loudspeaker The handset has a separate loudspeaker for the alerting and hands
free function. The loudspeaker is located on the back side of the
handset.
Microphone The microphone is located on the front bottom side of the handset.
Clip There are two different belt clip options for the handset: a hinge-type
clip (standard) or a swivel-type clip.
Use the clip to attach the handset to a belt or similar.
You can use the handset without any clip.
Battery The battery is a rechargeable Li-Ion battery, located under a battery
cover. The battery is fully charged within four hours.
Functions
Note:
Some functions are license/system dependent or require settings in handset via WinPDM/
Device Manager.
Avaya Wireless Handset 3730 overview
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 12
Comments on this document? [email protected]

Table 1: Functions of Avaya Wireless Handset 3730
Functions Avaya Wireless Handset 3730
Contacts (250 contacts)
Central phonebook
Company phonebook (500 contacts)
Voicemail access
Vibrator
Headset connector
Microphone on/off during call
Loudspeaking function
Mini messaging (12 characters)
Centralized management
Downloadable languages
Easy registration
Enhanced DECT Security
Easy replacement of handset
Dynamic output power
Accessories
• Desktop charger
• Desktop programmer
• Charging rack
Accessories
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 13
Comments on this document? [email protected]

• Carrying case
• Belt Clip
- hinge-type
- swivel-type
• Security cord
• Headset with microphone on boom
• Headset with microphone on cable
DC3 Desktop Charger and DP1 Desktop Programmer
Figure 1: Chargers
You can use any of the following chargers:
• DC3 Desktop charger: Charges the handset only. The charger is delivered with a plug-in
power supply and connected to an ordinary wall socket.
• DP1 Desktop Programmer: Downloads new software and synchronizes parameters. The
handset becomes fully operational when you keep it in a charger.
Note:
Use the charger within the temperature range of +5° C – +40° C.
CR3 Charging Rack
The CR3 Charging Rack is used for:
• Charging several handsets
• Synchronizing parameters
• Downloading software
Avaya Wireless Handset 3730 overview
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 14
Comments on this document? [email protected]

Wireless Handset 373x Accessories
Belt Clips
The two belt clip options are:
• Hinge-type clip: The clip on the back of the handset is used to fasten the handset to a belt or
similar. The clip can also be changed to a swivel-type.
• Swivel-type clip: The ordinary belt clip can be replaced with a special swivel-type belt clip that
is adapted to firmly secure the handset into your belt.
Security Cord
The security cord is 800 mm long and is attached directly to the handset.
Carrying case
The carrying case is especially designed for the handset and includes a swivel type belt clip. The
handset is fully operational while located in the carrying case.
Headset
A headset is recommended if the handset is frequently used or the user want to have both hands
free.
The headset comes in the following two versions:
• Microphone integrated in the cable
• Microphone on a boom
In order to achieve optimal audio quality with the different headset types it is recommended to
select the corresponding headset profile. See Changing the headset profile on page 15.
Changing the headset profile
About this task
The default setting is microphone on a boom, that is, the audio is optimized for using a headset
with microphone on a boom. Use the following procedure to change the headset profile in the
menu.
Procedure
1. Select Headset.
2. Select the corresponding headset profile from the following list:
•Mic on boom
•Mic on cable
•Hearing protection
•Customized headset profile: Only visible if the headset profile has been configured in
the WinPDM or Device Manager.
3. Press Select.
Accessories
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 15
Comments on this document? [email protected]

Icons and text in the display
All functions and settings available to the user are shown as icons and text in the display. The
icons and text in the display indicate functions and settings to which you have access. The display
normally displays date and time, the Owner ID and telephone number. The Owner ID can
manually be set by the user.
Soft key bar
Active area
Header bar
Status bar
Figure 2: Example of a display configuration in stand by mode
Name Description
Status bar This is the top row that is used for icons which provide information for signal
strength, missed calls, new messages, phone lock, key lock, sound off, time
and battery status. This row is always visible in all screens.
Header bar This row displays the current date, headset connection, and system connection.
Active area This row contains information such as, profiles, the name of the system to
which the handset is connected. A user identity provided from the system
and/or an Owner ID can also be displayed if configured in the Settings menu.
This is also the area for pop up text for example, missed calls or to confirm an
action.
Soft key bar This row is used for soft keys that can be used as shortcuts for functions in the
handset.
Scroll bar This is the bottom row that is located to the right side of the active area. It
becomes visible when a menu screen has more than six menus, or if the
complete text in a message cannot be displayed on the screen simultaneously.
Icons
Icon Name Description
Signal strength This icon is visible in the upper
left corner. The number of bars
shown on display depends on the
signal strength.
Table continues…
Avaya Wireless Handset 3730 overview
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 16
Comments on this document? [email protected]

Icon Name Description
Full battery This icon is displayed in upper
right corner.
Low battery warning This icon is shown when the
battery has 10% or less
remaining capacity left.
Empty battery warning This icon is flashing when the
battery has 5% or less remaining
capacity left.
Charging stopped This icon is displayed when the
ambient temperature is out of
permitted bounds.
The icon is displayed only when
the handset is switched off while
charging.
Sound off This icon is displayed when the
Sound off key or Mute is
pressed.
This icon is displayed when the
Sound off key is pressed and
when the handset with the in
charger function Sound off
enabled, is located in a charger.
Microphone off This icon indicates a silenced
microphone. It is displayed after a
long press on the Sound off key,
Mute during a call.
During a push-to-talk call, the
microphone is silenced when the
push-to-talk is released.
Silent volume This icon is displayed when the
volume has been set to Silent.
Loudspeaking This icon is displayed in the soft
key bar during a call. Pressing
this icon turns on the
loudspeaker.
Loudspeaking off This icon is displayed after the
soft key for Loudspeaking icon
has been pressed. Pressing this
icon turns off the loudspeaker.
Table continues…
Icons and text in the display
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 17
Comments on this document? [email protected]

Icon Name Description
Voicemail message This icon is displayed in the
status bar when there are
voicemails. The icon remains until
voicemail has been listened to.
This icon is displayed in the
message inbox when there are
voicemails. The icon remains until
voicemail has been listened to.
Key lock This icon indicates a locked
keypad.
Locked entry This icon indicates that the
contact cannot be edited or
deleted by the user.
Phone lock This icon indicates a locked
handset.
Headset This icon indicates that a corded
headset is connected to the
handset.
Outgoing call This icon is added to all outgoing
calls in the call list.
Incoming call This icon is added to all answered
calls in the call list.
Missed call This icon is added to all missed
calls in the call list.
Missed call This icon indicates missed calls in
the status bar.
WinPDM/Device Manager
communication
This icon is visible when handset
is communicating with WinPDM
or Device Manager via advanced
charger.
This icon is also visible when
Avaya Wireless Base Station
3700 is connecting to
BroadWorks Device Management
System and Wireless Handset
3730 is subscribed to this system.
Avaya Wireless Handset 3730 overview
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 18
Comments on this document? [email protected]

Menu Icons
Icon Name Description
Contacts Contains all names or numbers in
the Contacts list.
In addition, a company
phonebook* with up to 500
entries can be downloaded to the
handset via the WinPDM.
A central phonebook* can also be
accessed from the Contacts
menu.
The asterisk (*) denotes system
dependency.
Calls Contains call lists, call time, and
call services*. Call services is
configured in the WinPDM or
Device Manager.
The asterisk (*) denotes system
dependency.
Settings Contains personal handset
settings such as changing the
ring volume, selecting language.
373x Keys and buttons
Icon Name Description
Off-hook key This key is used for connecting
calls. One short press in standby
mode opens the call list.
On-hook and On/Off key This key is used for disconnecting
calls and returning to main
screen. A long press in standby
mode switches the handset on or
off.
Table continues…
Icons and text in the display
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 19
Comments on this document? [email protected]

Icon Name Description
Navigation/Confirmation Key This key is used to step in the
menu and when working in text
mode. The picture on the left
shows how to press the
navigation key to step left or right
and up or down in the menu. The
navigation key can be
programmed. Down is a shortcut
to Call contact. During a call the
volume can be increased or
decreased by pressing up and
down on the navigation key.
Sound off key A long press on the key in idle
mode, changes between ring
signal on or off. At incoming call,
a short press on the key silences
the ring signal. During a call, a
long press on the key changes
between microphone on or off.
Key lock, and Upper and Lower
case key
This key is to lock the keypad in
combination with the soft key
Lock. It is also for switching
between upper and lower case
and digits.
Soft keys The three Soft keys are located
just beneath the display. The
functions of each soft key is
indicated by text in the display
just above the keys.
The middle soft key is by default
configured to access the
Contacts list, but can be
configured to access the Central
phonebook or the Contacts
menu instead. The soft key is
configured in the handset using
WinPDM or Device Manager.
Avaya Wireless Handset 3730 overview
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 20
Comments on this document? [email protected]