Avaya J189 User manual

Avaya J189 IP Phone H.323
Quick Reference
Release 6.8.5
Issue 2
April 2022
© 2020-2022, Avaya Inc.
All Rights Reserved.
Logging in to your phone
Use this task to log in to your phone when it prompts you
for the extension.
Obtain the extension and password from your
administrator.
1. Press Login.
2. In the Extension field, enter your extension.
3. Press Enter.
4. In the Password field, enter your password.
5. (Optional) If prompted for Login mode, use the right
or left navigation arrow to indicate whether you are a
visiting user of this phone (Visiting User) or not
(Default).
6. Press Enter.
Logging in as a guest user
Use this procedure to log in to another phone as a guest
and use the features and functionality available on your
phone.
Note:
The guest user login option is available on your phone
only if the administrator has configured this feature.
Guest user login does not use the Contacts list
available on the phone. The previous Contacts list is
cleared, and the phone displays only the contacts of
the guest user.
1. Press Home
2. Press Main menu.
3. Select Guest Login.
4. Enter your extension number.
5. Press Enter.
6. Enter your password.
7. Press Enter.
8. Scroll left or right to select the duration from 1 to 12
hours for using this phone.
You can log out at any time despite the duration that
you select.
9. Press Enter.
Secondary display
The secondary display is an additional screen available in
Avaya J189 IP Phone that provides the phones with
additional call appearances and feature or application
display. The secondary display is located at the lower right
corner.
The secondary display has four pages with six lines per
page, displaying 24 additional lines of information for
incoming calls, outgoing calls, auto-dialing, and calling
features. Use the left and right keys to navigate the pages.
Navigation
Main menu
The following table lists the Main menu icons used in
Avaya J189 IP Phone:
Name Description
Options & Settings To access administrator
activated features and change
your phone settings such as
customize button labels, adjust
brightness, and audio settings.
Network
Information
To check network settings.
VPN Settings To change the VPN settings.
Log Out To log out of the phone
extension to protect your
settings or let another user
login.
Browser To use the WML web pages.
Guest Login To login to other phone as guest
user.
About Avaya IP
Deskphone
To view the phone model,
software version, default device
type, and the default server
type.
General icons
The following table lists the icons of Avaya J189 IP
Phone .
Icon Description
Microphone is muted.
Missed call on your phone.
Incoming call; indicates you have
answered this call.
Outgoing call; indicates you have
made this call.
Indicates the number of bridged
calls.
The EC500 feature is activated.
Incoming call alert.
Call is active.
Call is on hold.
Conference is active.
Conference is on hold.
The Right and Left navigation
arrows for viewing more pages/
screens/options.
End of a list; scroll up to see other
options.
The volume is turned off. Pressing
on the Volume down button
continuously causes the volume to
turn off.
Pressing this softkey turns the
display backlight off.
Indicates that your phone is in the
Unnamed Registration state
caused by not entering an
extension or password within 60
seconds after the prompt. Log in
with a valid extension and
password.
Indicates that the call is using a
wideband codec for excellent voice
quality.
Table continues…
1

Icon Description
Indicates a low network
performance that might result in
lower call quality.
Call operations
Making a call
1. Lift the handset, or press Speaker or Headset (if
applicable) or a line button for an available line.
2. Dial the number to call.
If you are on a mute call, to select an available call
line appearance, you can use Up or Down arrows.
Making an emergency call
If your administrator configured emergency calling for your
phone, the Phone screen displays the Emerg softkey to
dial a preset emergency services number.
Note:
You can make an emergency call when your phone is
logged out only if your administrator configured this
feature for you. You can also make an emergency call
when you lock your phone.
1. On the Phone screen, press Emerg.
2. To end the emergency call, press Drop.
Calling a person from the Contacts list
1. Press Contacts.
2. Select the person or primary number that you want to
call.
3. (Optional) To call a non-primary number, select the
person, press Details, then select the desired
number.
4. Find the contact that you want to call by typing the
name of the person as listed.
For example, if you added John Smith to your
Contacts list as “Smith, John”, start typing the last
name rather than his first name. Each time you press
the dialpad, the list display shifts to match your input.
You can also scroll up or down to locate the contact.
5. Press Call.
Calling a person from the call history
1. Press Recents.
2. Scroll to the left or right to view the list of all calls, or
separate lists of missed, answered or outgoing calls.
3. Scroll up or down to select the person or number you
want to call.
4. Select the person or number you want to call.
5. Press the Call softkey or the OK button or press the
corresponding line key.
Making a call using edit dialing
Ensure that the Edit Dialing feature is enabled on your
phone.
1. On the Phone screen, enter the number you want to
call.
2. To edit the number, press Bksp to erase one
character at a time.
3. To remove the entire number, press Clear
4. Press Call.
Answering a call
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset or
press the Speaker button to answer the call using
the speakerphone.
• If you are on a call, on the Phone screen, scroll to
the line with the incoming call and press Ans Hold
to put the first call on hold and answer the incoming
call.
• When the phone displays the Phone screen, press
the Phone button to quickly move to the top of your
call appearance list and answer an incoming call on
your primary line.
Managing contacts
Adding a new contact
You can add up to three numbers to a contact.
1. Do one of the following:
• If this is your first Contacts list entry, press
Contacts > New.
• If you already have entries in your Contacts list,
press Contacts > More > New.
2. In the Name field, enter the name using the dial pad.
• Press the number key that corresponds to the letter
or number you want to enter until the letter or
number is displayed.
• If the characters are on the same key, pause before
entering the next character.
• To enter a space, press 0.
• Enter remaining letters or numbers.
• To delete the last character, press the Bksp softkey.
3. In the Number field, enter the extension number.
The contact number can include a-z, A-Z, 0-9, and the
following special symbols: comma (,), space, dash (-),
dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts
a pause during dialing.
4. Press More > Primary if applicable.
The primary number is the one that will always display
without having to go into contact details.
Note:
When adding a contact number, you must use
your enterprise phone number as the Primary
number as this number is utilized for presence
indication.
5. In the Type field, choose the type of number entered
(General, Work, Mobile, Home).
6. If you have another number of this contact, scroll
down and repeat steps 3 to 4.
7. If you have another number of this contact, scroll
down and repeat steps 5 to 6. You can add up to two
additional numbers to one contact entry, but you can
designate only one number as primary.
8. Press Save.
Searching for a contact
1. Press Contacts.
2. Using the dial pad, start typing the name which you
want to search.
Press Call to call the person or press More > Edit to edit
contact information.
Using Voicemail
Receiving your messages
The Message button and the Message Wait indicator at
the upper right corner glows red to indicate that you have
a message.
Press the Message button to access your voice
messages.
Listening to your voicemail
Use this procedure to listen to your voicemail on your
phone.
• Ensure that the system administrator configures the
voicemail for your extension.
• Obtain the user ID and password of your voicemail
from your system administrator.
1. To log in to your voicemail, press the Message button.
2. Follow the voice prompts to playback your voice
messages.
2

Advanced features
Activating EC500 for simultaneous
ringing on multiple phones
With the EC500 feature, you can program calls in the way
that your desk phone and your cell phone ring
simultaneously when there is an incoming call. Using this
feature, you can answer office calls while you are away
from your desk. The system administrator has to add your
cell phone number and program the desk phone.
1. From the Phone screen, go to the Features screen.
2. Scroll to EC500, and press Select.
Customization
Setting dialing options
Your phone has the following dialing options:
• You can dial a number by picking up the handset,
getting a dial tone, and dialing the required number
(off-hook dialing).
• If you set the Edit Dialing feature, you can enter the
number or a part of it, edit the entered digits if
needed, and press the corresponding softkey to dial.
When on-hook dialing is enabled, Edit Dialing is not
available.
1. Press Main Menu.
2. Navigate to Options & Settings > Call Settings >
Edit dialing.
3. Press Change to select On (Enabled) or Off
(Disabled).
4. Press Save.
Setting Headset Signaling
You can get incoming call alert through your headset and
the speaker. This might be convenient if you want to turn
the speaker alert off or you have a wireless headset.
Note:
Not all the headsets support audible alerts.
1. Press Home.
2. Press Main menu.
3. Navigate to Options and Settings > Call Settings >
Headset Signaling.
4. Select from the three settings using the corresponding
buttons:
•None: No ringing tone is sent to the headset.
Headset remains on hook till headset switch-hook
button is pressed for an incoming call.
•Switchhook and Alerts: On an incoming call, the
phone plays an alert tone in the headset every 5
seconds.
•Switchhook only: The phone does not send the
ringing tone to the headset. The headset switch-
hook button is non functional.
5. Press Save.
Adjusting the brightness of a phone
screen
Use this procedure to adjust the brightness of a phone
screen.
1. Press Main menu.
2. Scroll to Options & Settings, and press Select.
3. Scroll to Screen & Sound Options, and press
Select.
4. Scroll to Brightness, and press Change.
5. Scroll to one of the phone display, and press Select.
•Primary display
• Name of the button module attached to the phone
6. On Phone, press one of the following:
•Right arrow key: To increase the brightness.
•Left arrow key: To decrease the brightness.
Changing the brightness on the main display also
updates the brightness on the secondary display.
7. Press Save.
Acoustic Protection
Avaya J100 Series IP Phones have the acoustic exposure
protection, to protect the user’s ears from the acoustic
shocks. This feature reduces the loud volume of the
conversations on the phone call to permissible acoustic
limit. The user can set the permissible acoustic limit to
dynamic or predefined static values. In dynamic setting,
the feature activates itself and gradually reduces the loud
volume of the phone conversations to prevent from
reaching the damaging decibel levels.
Acoustic exposure protection feature satisfies OSHA,
ETSI and employee health safety requirements.
Important:
Only L100 Series Headsets with RJ9 connector
supports acoustic exposure protection.
Configuring acoustic exposure protection
Use this procedure to configure the acoustic exposure
protection for your headset.
Ensure to use L100 Series Headsets.
1. Press Main Menu.
2. Scroll to Options & Settings, and press Select.
3. Scroll to Advanced Options, and press Select.
4. Scroll to Acoustic Protection..., and press Select.
5. Choose one of the following and press Select:
•Default: Sets the acoustic protection values to one
of the following options that your administrator sets:
Dynamic
8 hours
4 hours
Off
This configured value is the default setting for
acoustic protection that your administrator sets.
•Off: Sets the acoustic protection off.
•Dynamic: Sets the acoustic feature to Dynamic,
which activates itself and gradually reduces the
loud volume of the phone conversations to prevent
from reaching the damaging decibel levels.
•8 hours : Sets the acoustic protection for 8 hours.
•4 hours: Sets the acoustic protection for 4 hours.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
3