Avaya Aura S8800 User manual

Maintaining the Avaya S8800 Server for
Avaya Aura®Communication Manager
Release 6.2
03-603446
Issue 3
July 2012

©2012 Avaya Inc.
All Rights Reserved.
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2 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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Contents
Chapter 1: Introduction...................................................................................................... 5
Support...................................................................................................................................................... 5
Chapter 2: Replace the Avaya S8800 Server and its components................................. 7
Safety information..................................................................................................................................... 7
General safety information............................................................................................................... 7
Safety Inspection.............................................................................................................................. 8
Electrical safety rules....................................................................................................................... 9
Protecting against ESD damage...................................................................................................... 10
Material codes for replaceable components............................................................................................. 11
Replace the Avaya S8800 Server............................................................................................................. 12
Reuse of hardware components in replacement servers................................................................. 12
Required equipment and tools......................................................................................................... 12
Interchanging and busying out the server........................................................................................ 12
Tasks to replace an Avaya S8800 Server......................................................................................... 13
Removing the server from the rack.................................................................................................. 14
Installing the server in the rack......................................................................................................... 15
Turning on the server....................................................................................................................... 16
Testing the system using the System Management Interface.......................................................... 17
Returning defective equipment......................................................................................................... 18
Replace the hardware components.......................................................................................................... 18
Removing and installing the server cover........................................................................................ 18
Replacing memory modules............................................................................................................. 21
Removing and installing a PCI riser-card assembly......................................................................... 27
Replacing a PCIe card..................................................................................................................... 30
Replacing a hard disk drive.............................................................................................................. 33
Replacing a power supply................................................................................................................ 36
Replacing the RAID battery.............................................................................................................. 40
Replacing the USB modem.............................................................................................................. 42
Returning defective equipment......................................................................................................... 43
Chapter 3: Troubleshoot the Avaya S8800 Server........................................................... 45
Troubleshooting........................................................................................................................................ 45
Customer-provided equipment......................................................................................................... 45
Diagnosing server problems............................................................................................................. 45
Hard disk drive LEDs........................................................................................................................ 47
Troubleshooting hard disk drives...................................................................................................... 47
Troubleshooting power problems..................................................................................................... 49
Troubleshooting memory problems.................................................................................................. 51
Power supply LEDs.......................................................................................................................... 53
Troubleshooting power supply problems.......................................................................................... 54
Troubleshooting light path diagnostic LEDs..................................................................................... 56
Index..................................................................................................................................... 63
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 3

4 Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012

Chapter 1: Introduction
This document describes the maintenance procedures for the Communication Manager S8800 1U Server
with a simplex and duplex configuration. The document has two main sections:
• Replace the Avaya S8800 Server and its components
• Troubleshoot the Avaya S8800 Server
The document does not provide information about the Communication Manager commands and server
alarms. For information about the Communication Manager commands and server alarms, see
Maintenance Commands for Avaya Aura®Communication Manager, Branch Gateways and Servers
(03-300431) and Avaya Aura®Communication Manager Server Alarms (03-602798).
Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. On the Avaya Support website at
http://support.avaya.com, search for notices, release notes, downloads, user guides, and
resolutions to issues. Use the Web service request system to create a service request. Chat
with live agents to help answer questions. If an issue requires additional expertise, agents can
quickly connect you to a support team.
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 5

Introduction
6 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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Chapter 2: Replace the Avaya S8800 Server
and its components
This chapter describes the procedure to replace the Communication Manager S8800 1U Server and its
hardware components.
The procedure to replace the Avaya S8800 Server with a simplex configuration is similar to the procedure
to replace the Avaya S8800 Server with a duplex configuration. However, if you are replacing the Avaya
S8800 Server with a duplex configuration, make sure that the good server is in the active mode and the
defective server is in the stand by mode. If necessary, interchange the servers. For more information, see
Interchanging and busying out the server on page 12.
You must carefully read the safety information before replacing the Avaya S8800 server and its
components. For details about the safety information, see the following section.
Safety information
General safety information
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the system units during and after
maintenance.
-Place removed covers and other parts in a safe place, away from all personnel, while
you service the system unit.
- Keep your tool case away from walk areas so that people do not trip over the tool
case.
• When lifting any heavy object:
a. Verify that you can stand safely without slipping.
b. Distribute the weight of the object equally between your feet.
c. Use a slow lifting force. Never move suddenly or twist when you attempt to
lift.
d. Lift by standing or by pushing up with your leg muscles. This action removes
the strain from the muscles in your back. Do not attempt to lift any objects that
weigh more than 16 kg (35 lb.) or objects that you think are too heavy for
you.
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 7

• Do not perform any action that causes hazards to the customer or that makes the
equipment unsafe.
• Before you start the system unit, ensure that other technical support staff and customer
personnel are not in a hazardous position.
•Do not wear loose clothing that can be trapped in moving parts. Ensure that your sleeves
are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten the necktie or scarf with
a nonconductive clip, approximately 8 cm (3 inches) from the end.
•Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Metal objects are good electrical conductors.
• Remove items from your shirt pocket, such as pens and pencils, that could fall into the
server as you lean over it.
•Wear safety glasses when you are working in any conditions that might be hazardous to
your eyes.
• Avoid dropping any metallic objects, such as paper clips, hairpins, and screws into the
server.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any
safety device that is worn or defective.
• Reinstall all covers correctly before returning the server to service.
Warning:
To prevent access to electrical hazards by unauthorized personnel and to ensure continued
compliance with international radiated emissions requirements, tighten all captive screws
securely so they cannot be loosened without the use of a tool.
Safety Inspection
Use this list to identify potentially unsafe conditions related to the server. When the server was
designed and built, the required safety items were installed on each server to protect users
and technical support staff from injury. If any unsafe conditions are present, determine how
serious the apparent hazard is and whether you can safely continue without first correcting the
problem.
Consider these conditions and the safety hazards they present:
• Electrical hazards, especially primary power. Primary voltage on the frame can cause
serious or fatal electrical shock.
• Explosive hazards, such as a damaged monitor face or bulging capacitor.
• Mechanical hazards, such as loose or missing hardware.
Perform the following safety checks when servicing this unit:
1. Check exterior covers for damage such as loose, broken, or sharp edges.
2. Shutdown the system and unplug the AC power cords.
Replace the Avaya S8800 Server and its components
8 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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3. Check the power cord:
• Verify that the third-ground connector is in good condition. Use an ohmmeter
to measure third-wire ground continuity for 0.1 ohm or less between the
external ground pin and frame ground.
• Verify that the power cord is the appropriate type.
• Verify that insulation is not frayed or worn.
4. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquids, or signs of fire or smoke damage.
5. Check for worn, frayed, or pinched cables.
6. Verify that the power-supply cover fasteners, such as screws or rivets, have not
been removed or tampered with.
7. If you notice any damage, replace the appropriate system components.
Electrical safety rules
Electrical current from power, telephone, and communication cables can be hazardous. To
avoid any shock hazard, you must disconnect all power cords and cables.
Observe the following rules when working on electrical equipment.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet. If an electrical accident occurs, you can then operate the switch or unplug the power
cord quickly.
• Do not work alone under hazardous conditions or near equipment that has hazardous
voltages.
• Disconnect all power before:
- Doing a mechanical inspection
- Working near power supplies
- Removing or installing servers
•Before you start to work on the server, unplug the power cord. If you cannot unplug it, ask
the customer to switch off the wall box that supplies power to the server. Afterwards, lock
the wall box in the off position.
• If you must work on a server that has exposed electrical circuits, observe the following
precautions:
-Ensure that another person, familiar with the power-off controls, is near you. Another
person must be there to switch off the power if necessary.
-Stand on suitable rubber mats to insulate you from grounds such as metal floor strips
and system unit frames. Obtain the mats locally, if necessary.
-When using testers, set the controls correctly and use the approved probe leads and
accessories for the tester.
Safety information
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 9

- Use only one hand when working with powered-on electrical equipment. Keep the
other hand in your pocket or behind your back. This precaution can prevent current
from passing through your body.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
Do not use worn or broken tools and testers.
• Never assume that power was disconnected from a circuit. First, verify that the unit is
turned off.
• Always look carefully for possible hazards in your work area. Examples of hazards are
moist floors, non-grounded power extension cables, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror.
The surface is conductive. Touching a live circuit can cause personal injury and damage
to the server.
•Use only approved tools and test equipment. Some hand tools have handles covered with
a soft material that does not insulate you when working with live electrical currents.
•Many customers place rubber floor mats that contain small conductive fibers to decrease
electrostatic discharges near the equipment. Do not use this type of mat to protect yourself
from electrical shock.
If an electrical accident occurs:
• Use caution. Do not become a victim yourself.
• Turn off power.
• Send another person to get medical aid.
Protecting against ESD damage
Any system component that contains transistors or integrated circuits is sensitive to
electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge
between objects. Protect against ESD damage by equalizing the charge. The server, the part,
the work mat, and the person handling the part must all be at the same charge.
Packaging materials that contain ESD-sensitive components are usually marked with a yellow
and black warning symbol.
Caution:
You must observe proper grounding techniques to prevent the discharge of static electricity
from your body into ESD-sensitive components.
To avoid damaging ESD-sensitive components:
• Limit your movement. Movement can cause static electricity to build up around you.
• Keep the parts in protective packages until you are ready to install them into the server.
If it is necessary to set down a part, put it back into its static-protective package. Do not
place the part on the server cover or on a metal surface.
• Place parts on a grounded surface before removing them from their containers.
Replace the Avaya S8800 Server and its components
10 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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• Handle the components only after attaching a wrist strap to your bare wrist. Attach the
other end of the wrist strap to a ground that terminates at the system ground, such as any
unpainted metallic chassis surface.
•Handle a circuit board by the faceplate or side edges only. Avoid touching pins, leads, or
circuitry. Hold devices such as a hard disk drive in the same manner. The ESD-sensitive
area of these components is located on the bottom surface.
Caution:
Make sure that the unprotected part of your hand is not in contact with the non-
component side of the board.
• Keep components away from plastics and other synthetic materials such as polyester
clothing. Most clothing is insulative and retains a charge even when you wear a wrist
strap.
•Do not hand components to another person unless that person is grounded at the same
potential level. In general, avoid contact with other people.
•Use the black side of a grounded work mat to provide a static-free work surface. The mat
is especially useful when handling ESD-sensitive devices.
•Take additional care when handling devices during cold weather. Heating reduces indoor
humidity and increases static electricity.
• Verify that the ESD protective devices you use are ISO 9000 certified as fully effective.
Material codes for replaceable components
Component Material code
Avaya S8800 1U Server (1U Base Config
1CPU-Lo Hi-R 10K)
700478522
2GB DIMMs 1333 Mhz 700478274
146 GB SAS 2.5” 10K RPM hard disk drive 700478316
2-port Ethernet card (PCIe card) 700478290
675 watt power supply 700478308
RAID battery 700478753
Material codes for replaceable components
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 11

Replace the Avaya S8800 Server
Reuse of hardware components in replacement servers
When you replace the Avaya S8800 Server, you must reuse the following components:
• DIMMs (4 GB capacity)
• Redundant power supply if used
• PCIe card (dual NIC populated in slot 1 of the server)
• Two hard disk drives
Required equipment and tools
The requirements are as follows:
• Replacement Avaya S8800 Server
The comcode of the replacement Communication Manager S8800 1U Server is
700478522.
• #2 cross-point (Phillips) screwdriver or 3/8 inch flathead screwdriver
• USB keyboard, USB mouse, and monitor
• Electrostatic wrist ground strap and mat
Important:
The replacement server is not shipped with the dual NIC PCI board and redundant power
supply (if used). When you replace the Avaya S8800 Server, you must reuse these
components in the replacement server. If any of these components are not functional in the
failed server, you must order for them as separate items.
Interchanging and busying out the server
About this task
Important:
You must interchange and busy out the server only if you are replacing the Avaya S8800
Server with a duplex configuration. If you are replacing the Avaya S8800 Server with a
simplex configuration, skip this task.
Replace the Avaya S8800 Server and its components
12 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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Procedure
1. Interchange the servers from the System Management Interface (SMI) by one of
the following methods:
• If the Standby Refreshed? value is yes (for update/upgrade):
i. Select Server > Interchange Servers.
ii. Click Interchange.
• If the Standby Refreshed? value is no:
i. Select Server > Interchange Servers.
ii. Select the Force interchange regardless of server status check
box.
Important:
Selecting Force interchange regardless of server status
results in a cold interchange and connections are not
preserved.
iii. Click Interchange.
2. Busy out the Off Line (standby) server by performing one of the following methods:
• On the System Management Interface, click Busy-out Server.
• At the command line interface type server -b and press Enter.
Tasks to replace an Avaya S8800 Server
# Task Description Notes
1 Shut down the server. If you can shut down
the server from the
software, do so.
Otherwise, press the
power button for
several seconds to
shut down the server.
2 Disconnect all power
cords and external
cables.
Important:
Be sure to label the
cables for easy
reconnecting.
Replace the Avaya S8800 Server
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 13

# Task Description Notes
3 Remove the server
from the rack.
See Removing the
server from the
rack on page 14.
4 Remove the reusable
components from the
failed server.
See Reuse of
hardware components
in replacement
servers on page 12
5 Install the reusable
components in the
new server.
See Reuse of
hardware components
in replacement
servers on page 12
6 Install the new server
in the rack.
See Installing the
server in the rack on
page 15.
7 Reconnect the
external cables and
power cords.
8 Turn on the server. See Turning on the
server on page 16.
Removing the server from the rack
Procedure
1. Turn off the server and all attached devices.
2. Label and disconnect all power cords and external cables.
3. Push the locking levers (1) forward. See the following figure.
Replace the Avaya S8800 Server and its components
14 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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4. Lift up the front of the server (2). See the preceding figure.
5. Pull the server out of the rack (3). See the preceding figure.
Installing the server in the rack
Procedure
1. Pull the slide rails forward until they click, two times, into place. See 1 in Figure 1.
2. Carefully lift the server and tilt it into position over the slide rails so that the rear nail
heads on the server line up with the rear slots on the slide rails. See 2 and 3 in
Figure 1.
3. Slide the server down until the rear nail heads slip into the two rear slots.
4. Slowly lower the front of the server until the other nail heads slip into the other slots
on the slide rails. See 4 in Figure 1.
5. Make sure that the front latch slides over the nail heads. See 5 in Figure 1.
6. Lift the locking levers on the slide rails. See 6 in Figure 2.
Replace the Avaya S8800 Server
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 15

7. Push the server all the way into the rack until it clicks into place. See 7 in Figure
2.
8. Insert the optional M6 screws in the front of the server when you move the rack
cabinet or if you install the rack cabinet in a vibration-prone area. See Figure 3.
Turning on the server
About this task
After the server is installed in the rack, turn it on to make sure that it works.
Important:
You must wait for the power-on LED to blink slowly (one flash per second) before pressing
the power button. If you press the power button while the power-on LED is blinking quickly
(three flashes per second), the server will not turn on.
Replace the Avaya S8800 Server and its components
16 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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Procedure
1. Plug one end of the power cord into the server power supply and the other end into
a UPS or nonswitched outlet.
Approximately 5 seconds after the server is connected to power, one or more fans
might start running to provide cooling, and the power-on LED will blink quickly (three
flashes per second). Approximately 3 minutes after the server is connected to
power, the power-on LED will blink slowly (one flash per second), and one or more
fans might start running.
2. Once the power-on LED begins to blink slowly, press the power button on the front
of the server.
The power-on LED will stop blinking and stay lit. After you press the power button,
the server takes approximately 5 minutes to initialize.
Testing the system using the System Management Interface
About this task
Note:
You can test the system using the System Management Interface (SMI) only if you have
Communication Manager installed on the server. If you have replaced both the hard drives
of the server or if the server does not have Communication Manager installed, it is not
possible to run this test. In this scenario, you must install Communication Manager first to
test the system using SMI.
Procedure
1. On the SMI, click Administration > Server (Maintenance).
2. Under Server click Status Summary. Verify that the Server Hardware and the
Processes fields say okay.
3. Under Diagnostics select Ping.
4. Under Endpoints to Ping, select All IPSI's, UPS's.
5. Click Execute Ping.
If the ping is successful, the Execute Ping results page displays a brief summary
that shows the number of packets sent and received. The summary also shows the
minimum, average, and maximum of the round-trip times.
6. From a computer on the customer LAN, use Internet Explorer to connect to the
server.
7. Log in as craft.
Replace the Avaya S8800 Server
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 17

This action verifies that connectivity exists and the customer can log in to perform
administration or other tasks.
Returning defective equipment
Procedure
1. Place the defective equipment in the protective packaging that accompanied the
replacement equipment.
2. Return the defective equipment to Avaya using the procedures established for your
region.
Replace the hardware components
Removing and installing the server cover
Removing the server cover
Before you begin
Before you disconnect the server from the power source, make a note of which LEDs light up,
including the LEDs that light up on the operation information panel, on the light path diagnostics
panel, and LEDs inside the server on the system board. Once you disconnect the server from
the power source, you lose the ability to view the LEDs because the LEDs do not light up when
the power source is removed.
About this task
Remove the server cover to access the server's internal components.
Important:
Always use an electrostatic-discharge wrist strap or other grounding system when you work
inside the server. For more information, see Protecting against ESD damage on page 10.
Procedure
1. If you are planning to view the error LEDs that are on the system board and
components, leave the server connected to power.
Replace the Avaya S8800 Server and its components
18 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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2. If you are planning to install or remove a DIMM, PCI card, battery, or other non-hot
swap device:
a. Turn off the server and all attached devices.
b. Label and disconnect all power cords and external cables.
3. If the server has been installed in a rack, slide the server out from the rack
enclosure.
4. Press down firmly on the blue tab on the top (near the front of the server) of the
cover and slide the cover toward the back of the server until the cover has
disengaged from the chassis. See the following figure.
1 Cover
2 Tab
5. Lift the server cover off the server and set it aside.
Important:
For proper cooling and airflow, replace the cover before you turn on the server.
Operating the server for extended periods of time (over 30 minutes) with the cover
removed might damage server components.
Installing the server cover
About this task
Important:
Always use an electrostatic-discharge wrist strap or other grounding system when you work
inside the server. For more information, see Protecting against ESD damage on page 10.
Replace the hardware components
Maintaining the Avaya S8800 Server for Avaya Aura®Communication Manager July 2012 19

Procedure
1. Make sure that all internal cables, PCIe cards, and other components are installed
and seated correctly and that you have not left loose tools or parts inside the server.
Also, make sure that all internal cables are correctly routed.
2. Position the cover on top of the server. See the following figure.
Important:
Before you slide the cover forward, make sure that all the tabs on both the front,
back, and side of the cover engage the chassis correctly. If all the tabs do not
engage the chassis correctly, it will be very difficult to remove the cover later.
1 Cover
2 Tab
3. Slide the cover toward the front of the server.
4. Make sure that the cover correctly engages all the inset tabs on the server.
5. Slide the server all the way into the rack until it latches.
6. Reconnect the external cables and power cords.
Replace the Avaya S8800 Server and its components
20 Maintaining the Avaya S8800 Server for Avaya Aura ®Communication Manager July 2012
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