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  9. Avaya S8300 Series User manual

Avaya S8300 Series User manual

1Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
Job Aid: Replacing the S8300 Media Server or
its Hard Drive
This job aid describes the procedures to replace an installed S8300 Media Server or its hard drive.
NOTE:
In this Job Aid, the term "S8300 hardware" is used to refer to either the S8300 Media Server circuit
pack, including its hard drive, or to just the S8300 hard drive.
Assumptions
The following items are assumed for the successful completion of this replacement procedure. If any of
these assumptions do not apply to your scenario, some steps in the on-site replacement procedures may
need to be modified:
• The existing S8300 hardware may or may not be functional.
• The S8300 may be configured as a primary controller or as an LSP.
• The following information is available:
— customer FTP server IP address, login, and password
— contents of a Pre-Installation Worksheet
• The technician is familiar with the connection and access methods to the S8300, including setting
up a direct connection to the S8300 Services port and using the Maintenance Web interface.
NOTE:
See Installation and Upgrades for the G700 Media Gateway, 555-234-100, for detailed information
about setting up connections to the G700 and S8300 and the associated laptop configurations.
2Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
Before you go to the site
There are seven possible scenarios for replacing the S8300 hardware, as summarized in the table below.
Each scenario requires a slightly different pre-installation preparation and a slightly different installation
procedure. The different scenarios depend on:
• whether the original (currently installed) hardware is functional, and
• whether the software releases installed on the original and new hardware are the same, different,
or unknown.
Original
Hardware
is:
Software
Release on
Hardware is: Scenario
#Replacement Procedure:
Functional
Original
earlier than
New 1
- Upgrade software on original hardware
- Back up data
- Replace hardware
- Install license and authentication files
- Configure network data
- Restore all data
Original
same as
New 2
- Back up data
- Replace hardware
- Install license and authentication files
- Configure network data
- Restore all data
Original
later than
New 3
- Back up data
- Replace hardware
- Install license and authentication files
- Upgrade software on new hardware
- Configure network data
- Restore all data
Not
Functional
Original
earlier than
New 4
- Replace hardware
- Install license and authentication files
- Use IW to configure server data
- Restore only translations & Audix announcements
Original
same as
New 5
- Replace hardware
- Install license and authentication files
- Configure network data
- Restore all data
Original
later than
New 6
- Replace hardware
- Install license and authentication files
- Upgrade software on new hardware
- Configure network data
- Restore all data
Original SW
release
unknown 7
- Replace hardware
- Install license and authentication files
- Upgrade new hardware to latest bug-fix load, if needed
- Use IW to fully configure server data
- Restore only translations & Audix announcements
3Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
You should determine which of the hardware replacement scenarios applies and obtain the needed
information, software CDs, patches, and firmware files before going to the site.
When the S8300 hardware is replaced, you need to reconfigure the S8300 Media Server. The easiest way
to do this is to back up the configuration data from the original hardware and do a full restore to the new
hardware. This procedure will work only if the hardware that you back up from, and restore to, are
running the same media server software release.
For scenarios 1, 3, and 6, the original and new hardware are running different software releases. In these
scenarios, you will need to do a software upgrade (on the original hardware for 1and on the new
hardware for 3and 6) to make the software releases the same. In scenario 6, since the hardware is not
functional, you cannot do a backup so you will restore the latest available backup. To do these upgrades,
you will need to have a CD containing the appropriate media server software load. The software load will
typically be the latest GA bug-fix load, but it could be an earlier load depending on what is required to
make the software releases the same on the original and new hardware.
For scenarios 2and 5, the original and new hardware are running the same software release so no
upgrades are required. For scenario 5, you will restore the latest available backup.
For scenario 4, you cannot use the latest available backup to restore the configuration data. (You cannot
upgrade the original hardware or backup the configuration data because the hardware is not functional.
You cannot do a full restore of the latest available backup because the original and new hardware have
different software releases). In this scenario, you must do a full configuration using the Installation
Wizard or the Maintenance Web Interface and restore just the translations and AUDIX files from the
latest available backup.
For scenario 7, you (and the customer) don’t know the software release on the original hardware. You
can’t check the software release because the hardware is not functional. In this case, you must follow the
replacement procedure in scenario 4, with the additional step of upgrading the new hardware to the latest
GA bug-fix load, if that load is not already installed on the new hardware. This upgrade step ensures that
the system will not be downgraded in case the original hardware had the latest GA bug-fix load installed.
Perform the following steps before going to the customer site:
1Download the current license file and authentication (password) file from the RFA website. The
license file must be associated with the serial number of the G700 in which the defective
hardware resides. Save the license and authentication files on the laptop that you will use at the
customer site.
2For scenarios 4and 7 — if the original hardware is not functional, and the original hardware has
an earlier (or unknown) software release than the release installed on the new hardware, then you
need to do a full configuration (rather than a full restore).
Create a pre-installation server worksheet, which will be used when configuring the S8300 after
hardware replacement. There is an electronic version and a printable version of the pre-
installation worksheet. The electronic version is used with the Installation Wizard to directly load
the configuration data onto the S8300. The printable version is used to record the configuration
data, which is then manually entered into the screens of the Installation Wizard or the
Maintenance Web. The electronic version, used with the Installation Wizard, is recommended
because it simplifies the data-entry task and is more accurate.
You can obtain the pre-installation worksheet from http://support.avaya.com/avayaiw/.
NOTE:
You do not need to create a pre-installation worksheet for the other scenarios (1, 2, 3, 5, and 6).
4Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
3For scenario 7— if the software release on the original hardware is unknown, check to see if the
software release on the new hardware is the latest GA bug-fix load. If not, obtain a CD with the
latest GA bug-fix load.
4Determine backup location, user name, ftp host name, directory, and password to do an FTP
backup when on site. Keep this information handy for the restore.
5For scenarios 1, 3, and 6— if an upgrade is needed, obtain a CD with the appropriate release of
the media server software to be used for upgrading the original or new hardware. (The appropriate
release is whatever makes the releases on the original and new hardware the same after the
upgrade).
6For scenarios 1, 2, and 3, obtain information about the customer’s FTP backup server: IP address,
user name, password, ftp host name, and directory.
7Determine whether software patches will be needed and, if so, download the appropriate software
patch to your laptop.
8If the new hardware has a release of the media server software that is later than the release
installed on the original hardware, you may need to upgrade the G700 firmware.
You may need to use the following links for a firmware upgrade:
aTo see if you need to upgrade the G700 firmware, check the Software/Firmware
Compatibility Matrix at http://www.avaya.com/support. Select the following links:
> Software & Firmware Downloads
> G700 Media Gateway & S8300 Media Server
> Firmware Downloads
> Software / Firmware Compatibility Matrix
> View Doc
bTo download G700 firmware, go to http://www.avaya.com/support. Select the following
links:
> Software & Firmware Downloads
> G700 Media Gateway & S8300 Media Server
> Firmware Downloads
> G700 Firmware Downloads
Double-click on the firmware files you need.
cTo obtain instructions for checking the firmware versions on a G700 and for upgrading the
firmware, go to http://www.avaya.com/support. Select the following links:
> Software & Firmware Downloads
> G700 Media Gateway & S8300 Media Server
> Firmware Downloads
> G700 Firmware Downloads
Click on "Installation Instructions for G700 Firmware".
5Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
At the customer site
Use the following procedure to replace the S8300 hard drive or the S8300 Media Server circuit pack
(including its hard drive).
Procedure to replace the S8300 hardware
1If the S8300 hardware is still functional or can be made functional, connect your laptop to the
Services port on the S8300 and access the Maintenance Web Interface.
If you do not know whether the S8300 hardware is functional, perform the following procedure to
determine if it is functional:
aConnect your laptop (with a crossover cable) to the Services port on the S8300, open the
IE browser, and connect to http://192.11.13.6.
bIf you do not get the Welcome screen, skip to Step e.
cIf you get the Welcome screen, click Continue, log in, and launch the Maintenance Web
Interface.
dSelect View Partition Status under the "Server Configuration and Upgrades" category.
— If the View Partition Status table, showing the status of the hda1 and hda6
partitions, the S8300 hardware is functional; skip to Step 2
— If the View Partition Status table is not displayed, or you get an error message, the
S8300 hardware may not be functional; continue with Step e
eIf the previous steps indicate that the S8300 hardware may not be functional, power-cycle
the G700 (unplug and plug-in the power cord) and repeat Steps a- d. If you do not get the
Welcome screen in Step bor if the View Partition Status table is not displayed in Step d,
then the S8300 hardware is not functional — skip to Step 4.
NOTE:
If the S8300 hardware is not functional, skip Steps 2and 3and continue with Step 4.
2Check to see if the new hardware has a higher software release than the current system. If so,
upgrade the media server software on the original hardware to the same release as is on the new
hardware. This applies to dot releases as well as major releases.
3Back up data:
fOn the Maintenance Web Interface navigational panel, select Backup Now under the
"Data Backup / Restore" heading.
gOn the Backup Now screen, check all of the following data sets:
—ACP Translations; select the radio button for Save ACP translations before
backup
— Server and System Files
— Security Files
— If IA770 is installed on the S8300, also select Audix Names, Translations and
Messages
hSelect the FTP Backup Method and enter the customer-supplied information for:
— User Name
—Password
6Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
—HostName
— Directory
iClick the Start Backup button.
jIf IA770 is installed on the S8300, back up AUDIX announcements:
— Return to the Backup Now screen and uncheck all but Audix Announcements
— Select the FTP Backup Method and enter the login destination information as in
Step 3-c.
— Click the Start Backup button.
4Install the new hard drive or S8300 Media Server.
CAUTION:
Be sure to wear a properly grounded ESD wrist strap when handling the S8300 Media Server, hard
drive, and the (optional) CWY1. Place all components on a grounded, static-free surface when
working on them. When picking up the hard drive, be sure to hold it only on the edges — do not
touch the bottom of the hard drive.
aShutdown the S8300 Media Server using eitherthe Web interface or the manual Shutdown
button on the S8300 faceplate.
— On the Maintenance Web Interface, select Shutdown this Server under the
"Server" heading. Select the Delayed option, leave the "After Shutdown, Restart
System" unchecked, and click Shutdown.
— Alternatively, you can manually initiate a shutdown by pressing the Shutdown
button on the S8300 faceplate. Hold the button in until the green "OK to Remove"
LED starts blinking.
In either case, when the "OK to Remove" LED goes on steady, you can power-
down the G700. If the LED does not go on steady within 5 minutes, proceed to the
power-down step.
bPower-down the G700 by unplugging the power cord.
cLoosen the two thumb screws on the S8300.
NOTE:
When removing or inserting the S8300 circuit pack, the LED module (above slot V1) must also be
removed or inserted together with the S8300.
dDisengage the LED module and the S8300 circuit pack and remove them together from
the G700.
NOTE:
If you are replacing only the hard drive (and keeping the S8300 circuit pack), continue with Step e.
If you are replacing the entire S8300 Media Server (including its hard drive), skip to Step l.
eUnscrew the four screws on the bottom of the S8300 circuit pack that attach to the hard-
drive standoffs (Refer to Figure 1).
7Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
fDetach the hard-drive ribbon cable from the hard drive (leave cable attached to the S8300
circuit pack).
gUnpack and install the new hard drive on the S8300. Standoffs for the new hard drive
should be included in the new hard drive package.
NOTE:
If standoffs are not included with the new hard drive, remove the standoffs from the old drive and
reuse them. Before screwing the standoffs into the new hard drive, clean the threads thoroughly
with a damp cloth or paper towel.
hScrew the standoffs into the new hard drive.
CAUTION:
In Step i, be careful not to bend the pins on the hard drive. Leave the four jumper pins to the right of
the ribbon cable open and unconnected, as shown in Figure 1.
iConnect the open end of the hard-drive ribbon cable (which is attached to the S8300
circuit pack) to the replacement hard drive, as shown in Figure 1. Connect pin number one
to the end of the ribbon connector marked with the red stripe.
jPlace the hard drive on the S8300 circuit pack with the standoffs aligned with the screw
holes.
kHold the S8300 circuit pack on its side, with the hard drive in place, and screw the four
screws through the bottom of the S8300 circuit pack into the hard-drive standoffs.
lIf you are replacing the S8300 circuit pack, and if the CWY1 board is installed on the
original S8300, remove the CWY1 board from the original S8300 and install it on the new
S8300 circuit pack.
mInsert the S8300 into slot V1 of the G700. The LED panel (above slot V1) must be
removed and reinserted together with the S8300 circuit pack. Insert both the LED panel
and S8300 circuit pack about 1/3 of the way into the guides (the guides are in slot V1 for
the S8300 and above slot V1 for the LED panel). Push both circuit packs (together) back
into the guides, gently and firmly, until the front of each circuit pack aligns with the front
of the G700.
nSecure the S8300 faceplate with the thumb screws. Tighten the thumb screws with a screw
driver.
5Power up the G700 by plugging in the G700 power cord.
6Connect your laptop to the Services port on the S8300 and access the Maintenance Web Interface.
7Enable FTP on the S8300:
aOn the Maintenance Web Interface, select Enable/Disable Anonymous FTP under the
"Security heading
bClick on Enable
8Install the license and authentication files.
8Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
9If necessary, upgrade the media server software on the new hardware:
aIf the software release installed on the new hardware is earlier than the release on the
original hardware, upgrade the software on the new hardware to match the release on the
original hardware.
bIf the software release on the original hardware is unknown, and the software on the new
hardware is not the latest bug-fix load, upgrade the software on the new hardware to the
latest bug-fix load.
10 Configure the S8300 and restore data. Do either Step a or Step b:
aIf the original hardware is functional or if the software release installed on the original
hardware is the same as or later than the release installed on the new hardware, then:
— Configure the network data (Host Name, IP address, subnet mask, default gateway
IP address).
— Restore all data
bIf the original hardware is not functional and the software release installed on the original
hardware is either unknown or earlier than the release installed on the new hardware,
then:
— Configure the S8300 as you would a new install using either the Avaya Installation
Wizard and the Pre-Installation Worksheet previously created, or using the
Maintenance Web Interface.
— Restore only the translations and the Audix announcements
11 If the new hardware has a later software release than the original hardware, check to see if you
need to upgrade the G700 firmware as described in Step 8 in the Before you go to the site section.
12 Install any software patches required.
13 Check for and resolve any new alarms.
14 Test as appropriate — for example, make station and trunk calls.
15 Save translations. If the S8300 on which you replaced the hardware is configured as an LSP, save
translations on the primary controller, not the LSP.
16 Disable FTP on the S8300:
aOn the Maintenance Web Interface, select Enable/Disable Anonymous FTP under the
"Security heading
bClick on Disable
9Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1
Figure 1: S8300 Hard Drive Replacement
REMOVE
ALM
TST
ACT
OK TO SHUT DOWN
SERVICES USB 1 USB 2
indchd3 KLC 120402
1
2
3
4
6
5
2
5
REMOVE
ALM
TST
ACT
OKTO SHUTDOWN
SERVICES USB1 USB 2
7
1. S8300 Circuit Pack
2. Hard Drive
3. Hard-Drive Standoffs
4. Screws
5. Ribbon Cable Connector
6. Hard-Drive Connector Pins
7. Optional CWY1 Board
10 Job Aid: Replacing the S8300 Media Server or its Hard Drive
555-245-753
Comcode 700292956
Issue 1

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