Avaya Definity Callmaster IV Operating instructions

CALLMASTER®IV Voice Terminal User
and Installation Instructions
555-015-171
Issue 5
August 2005

Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions to
the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Contacts link
that is located under the Support Tools heading. Then click
the appropriate link for the type of support that you need.
• Outside the United States, click the Escalation Contacts link
that is located under the Support Tools heading. Then click
the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and your managers. Base the fulfillment of
your responsibility on acquired knowledge and resources from a variety
of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance, reliability
and security depending upon network configurations/design and
topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference caused
by such unauthorized modifications, substitution or attachment will be the
responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following international
Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or
IEC 60950-1, 1st Edition, including all relevant national deviations as
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.
60950-1-03 / UL 60950-1.
Safety Requirements for Information Technology Equipment, AS/NZS
60950:2000.
One or more of the following Mexican national standards, as applicable:
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following international
EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information
Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS
3548.
Information Technology Equipment – Immunity Characteristics – Limits
and Methods of Measurement, CISPR 24:1997 and EN55024:1998,
including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.

Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered
by the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing users
access to interstate providers of operator services through the use of
access codes. Modification of this equipment by call aggregators to block
access dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
Canadian Department of Communications (DOC) Interference
Information
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does
not imply that Industry Canada approved the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168 label
identification number complies with the FCC’s Rules and Regulations 47
CFR Part 68, and the Administrative Council on Terminal Attachments
(ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are available
on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using “Avaya” as
manufacturer.
Trademarks
Avaya Communication Manager is a trademark of Avaya, Inc. All other
trademarked items are the property of their respective owners.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained by
contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class B product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: [email protected]
For the most current versions of documentation, go to the Avaya support
Web site: http://www.avaya.com/support.

Contents
Issue 5 August 2005 5
Your CALLMASTER IV Voice Terminal 7
■Overview 7
■The Headset (or the Handset) 7
■The Recorder Interface 8
■Organization of This Guide 8
■Conventions 9
■Feature Descriptions 9
■Installation 12
Checklist of Parts 12
Orderable Equipment 12
Installation Procedures 14
Operating Range Requirements 15
The 2-Wire/4-Wire Line Adapter 15
DCP Line Interface 16
Testing the Headset or Handset 18
Labeling and Installing the Button-Designation Cards and Covers 19
■Basic Voice Terminal Operations 20
Going Off-Hook 20
Raising or Lowering Receive Volume 20
Disconnecting from Calls 21
Feature Procedures 21
■Technical Description 26
Physical Dimensions and Weight 26
Power Requirements 26
Environmental Requirements 26

Contents
6Issue 5 August 2005

Issue 5 August 2005 7
Your CALLMASTER IV Voice
Terminal
Overview
Your CALLMASTER®IV voice terminal has been specially designed for use with
an Avaya Media Server.
This voice terminal has six buttons that can be used for either call appearances or
features and 15 buttons that are administered exclusively for features. It also has
a 2-line by 40-character liquid crystal display for showing call-related information,
and designated buttons for both the ACD Log In and Release features.
In addition, the CALLMASTER IV has a built-in Recorder Interface which allows
you to connect the voice terminal to a recording device so that you can record all
voice interactions.
NOTE:
The tape recorder used with the CALLMASTER IV voice terminal must be
purchased by the user; it is not provided with the voice terminal.
The Headset (or the Handset)
Since the CALLMASTER IV voice terminal is most often used with a headset,
each set has two headset jacks, one on each side of the housing, so that one or
two headsets can easily be connected. The voice terminal is immediately off-hook
when the headset is plugged into the voice terminal.
With the use of an optional handset D-Kit, a K2G2 handset can be added to the
voice terminal. (See “Orderable Equipment” in the Installation section of these
instructions for Comcodes of the handset D-Kits and individual parts.) This kit
includes a handset and handset cord, a PJ327 adapter so that the handset cord
can be connected to one of the headset jacks, and a cradle in which the handset
can be kept when it is not in use. (This cradle cannot be used as a switchhook.)
NOTE:
Equipment used with previous versions of the CALLMASTER voice terminal
may not be compatible with the CALLMASTER IV.

The Recorder Interface
8 Issue 5 August 2005
NOTE:
If you have both a handset and a headset plugged into a CALLMASTER IV
voice terminal, you may want to unplug the handset when you are not using
it, since it can pick up nearby noises (such as papers being shuffled) which
may be heard over the headset.
The Recorder Interface
The CALLMASTER IV’s Recorder Interface is designed for recording calls on a
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is
recommended.) With this interface, a warning tone, a soft beep repeated every 15
seconds, notifies the agent and the calling party that the call is being recorded. Be
aware that this tone may be a legal requirement.
IMPORTANT: The use of service observing features and call recording features
may be subject to federal, state, and local laws, rules, or regulations and may be
prohibited pursuant to the laws, rules, or regulations or require the consent of one
or both of the parties to the conversation. Customers should familiarize
themselves with and comply with all applicable laws, rules, and regulations before
using these features.
Organization of This Guide
This user guide is divided into four main sections:
Feature Descriptions—Use the drawing to locate the features on your
CALLMASTER IV voice terminal; use the feature descriptions and explanations to
help you remember how these features are used.
Installation—Use the procedures listed in this section to install your
CALLMASTER IV voice terminal.
Basic Voice Terminal Operations—Use the procedures here to go off-hook,
raise or lower the receive volume, and disconnect from calls.
Feature Procedures—Follow the procedures listed here to use the fixed features
on your voice terminal, those features you can use immediately.
Technical Description—This short section contains the dimensions, power
requirements, and environmental requirements for the CALLMASTER IV voice
terminal.

Conventions
Issue 5 August 2005 9
Conventions
The following conventions are used in the procedures:
Feature Descriptions
Familiarize yourself with your CALLMASTER IV voice terminal and its many
features by reviewing Figure 1 that follows and the feature explanations on the
following pages
FIGURE 1 The CALLMASTER IV Voice Terminal
.
Each of these boxes represents a button to which a
feature has been assigned. The button is labeled with a
feature name.
Each of these long rectangular boxes represents a
feature message shown on the 2-line by 40-character
display screen.
Feature
Headset L >>>>> H
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*O#
Mute
Message
6 Call Appearance/
Display
Tr a n sfe r
Hold
Conference/
Drop/
Ring
CALLMASTER IV
Feature Buttons
Dial
Release
Button
Adjunct Jack
(on bottom of
voice terminal)
15 Feature
Buttons
Line Jacks
(on bottom of
voice terminal)
Transfer
Conference
Test
Drop
Select Volume
ReleaseLog InMute
Button
Pad
Log In
Button
Button
Button
Ring Button
Te s t
Button
Light
Select
Button
Volume
Control
Buttons
Hold

Feature Descriptions
10 Issue 5 August 2005
Starting at the top left of Figure 1 and continuing clockwise:
Message Light—A red light which goes on steadily when a message has been
left for you.
Select Button—Can be used in two different ways:
■Used with to initiate a self-test of your voice terminal;
■Used with to select your own personalized ring from among eight
available patterns.
Volume Control Buttons—For adjusting the volume of the headset (or handset).
These buttons adjust the volume of the tone ringer if the headset (or handset) is
unplugged or the CALLMASTER IV is ringing.
Drop/Test Button—For disconnecting from a call or dropping the last party added
to a conference call. When used with , you can perform a self-test of your
voice terminal lights and tone ringer.
Conference/Ring Button—For setting up conference calls. With a DEFINITY
ECS or a DEFINITY Generic 1 or Generic 3, the conference can include up to six
parties. DEFINITY Generic 2 users can conference up to three parties. (To add
more parties, DEFINITY Generic 2 users should see their system manager.)
When used with , you can select a personalized ringing pattern for your
voice terminal.
Transfer Button—For transferring a call to another voice terminal.
Hold Button— A red button for putting calls on hold.
Display— A built-in LCD 2-line by 40-character display.
6 Call Appearance/Feature Buttons — These six buttons are devoted to
handling incoming and outgoing calls (call appearances) and are labeled with an
extension number. Each button has a red appearance light beside it to tell you that
this is the line you are using or that this is the line you will get when you answer a
call. The green status light next to each call appearance and feature button tells
you the line or feature is being used.
15 Feature Buttons—Each of these 15 buttons accesses a feature and is labeled
with a feature name. Each button has a green light beside it. When the green light
goes on, the feature is active.
Line Jack (on bottom of voice terminal)—The line jack is used for connecting a
line cord to your voice terminal.This jack is labeled “2 WIRE.”
Release Button—Used in ACD operation to end a call. However, pressing
is equivalent to hanging up; you will not receive dial tone.
Drop
Test
Conference
Ring
Select
Select
Release

Feature Descriptions
Issue 5 August 2005 11
Log in Button—Use this button to automatically log in to the ACD system when
you want to begin answering ACD calls.
Dial Pad—The standard 12-button pad for dialing phone numbers and accessing
features. The letters, “Q” and “Z,” have been added to the appropriate dial pad
keys for directory access, and the “5” button on your dial pad has raised bars for
visually-impaired users.
Mute Button—For turning off the voice transmitter in the headset or handset so
the other person cannot hear you.
FIGURE 2 The Headset/Handset Jacks on the Side of the CALLMASTER IV
On both sides of the CALLMASTER IV voice terminal, there is a set of
headset/handset jacks, as shown in Figure 2 above. Use these jacks for
connecting a headset and/or a handset to your CALLMASTER set.
NOTE:
Two headsets plugged into the sides of the CALLMASTER can be used
simultaneously.
If any adjunct is active, the left and right headset jacks on the voice terminal are
deactivated.
Headset
Jacks

Installation
12 Issue 5 August 2005
Installation
NOTE:
The CALLMASTER IV voice terminal can only be
desk-mounted; it cannot be wall-mounted.
IMPORTANT: DEFINITY ECS CALLMASTER II, CALLMASTER III, and
CALLMASTER IV Voice Terminals Instructions for Programming the Options,
555-015-172, is a brief set of instructions which includes procedures for setting
the display for 1 or 2 lines and for controlling the Mute button. Within this booklet,
there are also procedures for enabling or disabling the Recorder Interface and the
Recording Warning Tones and for setting the headset and handset volume. It is
important that ONLY a service technician or the system manager program these
options.This document can be accessed from the following web site:
www.avaya.com/support.
Checklist of Parts 2
The CALLMASTER IV voice terminal package includes the following items:
■ACALLMASTER IV voice terminal with recorder interface
■Line cord (7-foot/2.1336 meters, 8-wire D8W87 modular cord)
■Button designation cards and plastic covers
■CALLMASTER Voice Terminals Safety Instructions.
Orderable Equipment 2
The following equipment can be ordered by using the appropriate Comcode:
Orderable Equipment
ITEM COMCODE
CALLMASTER IV Voice Terminal (with Recorder
Interface)
Black 700275647
White 700275654
Line Cord (7-foot/2.1336 meters, 8-wire D8W87 modular
cord)
Line Cord (14-foot/4.2672 meters D8W modular cord)
103786786
103786802
Plug Prong base unit (North American)
Plug Prong base unit (CE)
406445601
407708973
1 of 3

Installation
Issue 5 August 2005 13
Handset D-Kit #182083 (black)
Handset cradle*
Thumbscrew*
Handset K2G2-03*
Handset cord H4DU*
PJ327 Adapter*
105514798
847731114
845952928
407228600
407632819
406976395
Handset D-Kit #182084 (misty cream)
Handset cradle*
Thumbscrew*
Handset K2G2-215*
Handset cord H4DU*
PJ327 Adapter*
105514806
847960226
845952936
407228675
407632827
405730946
Handset D-Kit #182835 (white)
Handset cradle*
Thumbscrew*
Handset K2G2-264*
Handset cord H4DU*
PJ327 Adapter*
107318438
847731106
847278611
407228667
407632835
407128354
Orderable Equipment (Continued)
2 of 3

Installation
14 Issue 5 August 2005
Installation Procedures 2
Use the following procedures to install your CALLMASTER IV voice terminal.
See Figure 3 for the location of the jacks mentioned below.
1. Lay the voice terminal face down so the bottom slopes toward you.
2. Plug the line cord into the line jack. Press firmly until you hear the line cord
click.
3. Press the line cord into the line cord routing channel, placing the cord
under the tab, and gently pull any slack from the cord to the rear of the
voice terminal.
4. Turn the voice terminal rightside up so that the display is facing you.
5. Plug the line cord into the modular wall jack. (Since the line cord is
7-feet/2.1336 meters long, your CALLMASTER voice terminal must be
within this distance from the wall jack.)
Designation cards (set of 25) - U.S. English
Designation cards (set of 25) - U.S. English /
Southwestern Bell
Designation cards (set of 25) - Italian
Designation cards (set of 25) - Japanese
Designation cards (set of 25) - Canadian French
Designation cards (set of 25) - Dutch
Designation cards (set of 25) - Castilian Spanish / Latin
American Spanish
Designation cards (set of 25) - German
Designation cards (set of 25) - Parisian French / Belgian
French
Designation cards (set of 25) - Brazilian Portuguese
847933850
848055737
847945565
847933868
847933884
847933892
847933900
847933400
847933934
847933959
* This item comes with the Handset D-Kit, but it can also be ordered separately using
the Comcode in the second column.
Orderable Equipment (Continued)
3 of 3

Installation
Issue 5 August 2005 15
FIGURE 3 The LINE Jack, Adjunct Jack, and Routing Channels
Operating Range Requirements 3
■The total distance between the CALLMASTER IV voice terminal with
recorder interface active and the recording device should not exceed 200
feet/60.96 meters.
■The distance between the CALLMASTER IV voice terminal and the PBX
must NOT exceed the following:
—In 2-wire mode, with 22-gauge wire, the distance between the
CALLMASTER IV and the PBX should not exceed
5,500 feet/1,676.4 meters; with 24-gauge wire, the distance should
not exceed 3,500 feet/1,066.8 meters; with
26-gauge wire, the distance should not exceed
2,200 feet/670.56 meters.
■The record output impedance is approximately 600 ohms and the output
channel is isolated from the voice terminal with an FCC Part 68-approved
voice transformer.
The 2-Wire/4-Wire Line Adapter 3
The 2-wire/4-wire line adapter (PEC: 32302; Comcode: 407124114 for a single
adapter; PEC: 32303 for a package of 25 adapters) is available to accommodate
situations in which customers need to upgrade from an analog-type RJ11C jack to
an 8-wire RJ45X-type jack. This adapter eliminates the need to remove RJ11C
jacks which are presently being used and install new RJ45X jacks in their place.
Line Cord
Routing
LINE Jack
Channel

Installation
16 Issue 5 August 2005
Please read the CAUTION statement directly below before beginning the
installation. If all connections are correct, plug the adapter into the RJ11C jack to
provide the proper wiring translation to the DCP terminals.
NOTE:
This adapter works ONLY when using a DCP terminal on a
2-wire DCP digital line circuit card (for example, the TN2181 or TN2224). It
will NOT work if you are connecting a DCP terminal to a
4-wire, 4-port, or 4-wire, 8-port DCP line circuit card (such as the TN754B,
TN754, TN413, SN270B, or SN270).
!CAUTION:
In a previous installation of the premises line jacks, customers may have
wired the jack connections as bridged or in parallel. These jacks must be
rewired, at customer expense, in order for DCP terminals to function
properly in either 2-wire or 4-wire installations. There must be NO
INTERCONNECTIONS between the wire pairs used for 2-wire and 4-wire
operations. Bridging or paralleling of these pairs can result in damage to the
terminal or can cause the PBX line circuit card to remove power to the
terminal. All interconnections between these pairs MUST BE REMOVED
BEFORE the DCP terminals are connected to the jack.
DCP Line Interface 3
The DCP line interface is a standard D8W 8-wire modular cord. The 8 line-jack
pins are numbered in increasing order from left to right when facing the jack with
the tab slot down. The following table shows pin assignments for the line cord and
jack block interface.
.
The DCP Line Interface
CONNECTOR BLOCK DCP JACK INTERFACE
Conn. Block
Pin Number D Inside Wire Color Pin Name Signal Description
3 W-O 1 REC-1 Output to Recorder
4 O-W 2 REC-2 Output to Recorder
5 W-G 3 unused
1W-BL4U-T*
(Tip)
Balanced output from
telephone (power –48V
2BL-W5U-R*
(Ring)
Balanced output from
PBX (power 0v
1 of 2

Installation
Issue 5 August 2005 17
Figure 4 shows how a CALLMASTER IV should be configured through the wall
jack with the Avaya Media Server and the recording device.
NOTE:
Typically, an RJ45X or equivalent wall jack is used in this type of
configuration.
6 G-W 6 unused
7 W-BR 7 unused
8 BR-W 8 unused
The DCP Line Interface (Continued)
CONNECTOR BLOCK DCP JACK INTERFACE
Conn. Block
Pin Number D Inside Wire Color Pin Name Signal Description
2 of 2

Installation
18 Issue 5 August 2005
FIGURE 4 Connecting the CALLMASTER IV to the Avaya Media Server and the
Recording Device
Testing the Headset or Handset 4
NOTE:
If you are using a handset, use the installation instructions that come with
the handset kit to install the handset cradle.
1. Plug in the headset or the handset, press a call appearance button, and
listen for dial tone.
2. If you do not hear dial tone, press another call appearance button. You may
also want to check that the cords are connected securely at both ends.
CALLMASTER IV
Media
4-Pair Cross
Connect
D8W Cord
CALLMASTER IV
Voice
Terminal
House Cable
RJ45X Wall
Jack
G-W (Unused) W-G (Unused) BL-W (U-R) W-BL (U-T) BR-W (Unused) W-BR (Unused) O-W (REC2) W-O (REC1)
White Connecting Block,
110-Type
Blue Connecting
Block, 110-Type
Recording
Device
Server

Installation
Issue 5 August 2005 19
Labeling and Installing the Button-Designation
Cards and Covers 4
NOTE:
The cards and covers are shipped as loose items with the CALLMASTER IV
voice terminal.
1. Make sure that the voice terminal is right side up.
2. Type or write the numbers/features on the button designation cards with the
appropriate button information.See Figure 5.
3. Crease the perforated edges of the button designation cards and then
remove the cards.
4. If the clear plastic card cover has already been installed on the voice
terminal, remove the cover on the right side of the CALLMASTER IV by
gently lifting the plastic cover, with your fingernail, at the slot on the right of
the set (for the card on the right).
5. If the plastic card cover has not been previously installed on your
CALLMASTER IV, go on to the next step.
NOTE:
If you need to remove the clear card cover on the left side of the set, gently
lift the plastic cover, with your fingernail, at the slot on the left of the set.
6. Place the designation card that you have filled out over the buttons, and
then replace the clear cover by gently bending the cover so that the tabs at
the top and bottom end of the cover can be inserted into the corresponding
slots on the housing of the voice terminal. See Figure 5.

Basic Voice Terminal Operations
20 Issue 5 August 2005
FIGURE 5 Inserting the Designation Cards
Basic Voice Terminal Operations
The following operations can be used immediately.
Going Off-Hook 5
NOTE:
When the headset or handset is plugged into the terminal, it is immediately
off-hook.
Raising or Lowering Receive Volume 5
You can use the Volume control button to raise and lower the receive level volume
under the following conditions:
■The CALLMASTER IV voice terminal is off-hook, and the headset(s) is
plugged in.
■The voice terminal is not off-hook on an external speakerphone call.
■No call is ringing.
■You are not in the midst of selecting a personalized ringing pattern.
CALLMASTER IV
Plastic Cover
Write button
assignment in this
white space under
all assigned buttons
Lift plastic cover here
Designation Card