Avermedia AVerDiGi EH5216+ User manual

AVerMedia®
AVerDiGi EH5216+
Service Manual
2010
AVerMedia
®
AVerDiGi EH5216+
Version 1.0
2010/1/1

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Table of contents
1. Version history of service manual ………………………………………...3
1.1. Version history……………………………………………………………………………….3
2. About this service manual ……………………………………………………...4
2.1. Legal information & disclaimer…………………………………………………………….4
2.2. Technical specifications…………………………………………………………………….5
3. Parts list …………………………………………………………………………………….8
3.1. Main modules………………………………………………………………………………..8
3.2. Screws and other parts……………………………………………………………………11
3.3. Outside case and other parts……………………………………………………………..13
4. Disassembly & Assembly ………........................................................................14
4.1. Tools needed………………………………………………………………………………14
4.2. To disassemble and assemble the DVR………………………………………………..14
5. Troubleshooting procedures ………………………………………………..25
5.1. None UI related …………………………………………………………………………...25
5.1.1. What should I do if the unit is not booting? …………………………………26
5.1.2. What should I do if there is no local VGA / BNC display? ………………...27
5.2. UI related …………………………………………………………………………………..28
5.2.1. What should I do if there is no camera (analog) display? ………………....29
5.2.2. What should I do if there is no camera (IP camera) display? …………….30
5.2.3. What should I do if the network function is not working? …………………31
5.2.4. What should I do if the DVD backup is not working? ……………………...32
5.2.5. What should I do if the audio is not working? ………………………………33
5.2.6. What should I do if the HDD is not recording? ……………………………..33
5.2.7. What should I do if the pointing device is not working? …………………...33
5.2.8. What should I do if the remote control is not working? ……………………34
5.2.9. What should I do if the front panel control is not working? ………………..34
5.2.10. What should I do if the unit shuts down unexpectedly? ……………….......34

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1. Version history
Version
Released date
Description Editor Approved by
1.0 1/1/2010 First version Erick Jackie/Karen

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2.About this service manual.
2.1 Legal information & disclaimer.
Initial information
This guide is a troubleshooting reference used for maintaining and servicing
the DVR EH5216+. It provides comprehensive information on identifying DVR
features, components, and spare parts; troubleshooting DVR problems; and
performing DVR disassembly procedures.
The target users of this document are our value customers and customer
service teams.
No part of this document may be copied, reproduced, or transmitted by any
means, without prior written permission from AVerMedia® Information,Inc.
AVerMedia® Information,Inc will not take the responsible of the losses of those
unauthorized and misuse by third parties.
Warning
Only authorized technicians should repair this equipment. All troubleshooting
and repair procedures are detailed to allow only subassembly-/module-level
repair.
Because of the complexity of the individual boards and subassemblies, do not
attempt to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard.
Any indication of component replacement or printed wiring board modification
may void any warranty or exchange allowances.
Caution
To prevent static damage to components inside your DVR, discharge static
electricity from your body before you touch any of your DVR's electronic
components. You can do so by touching an unpainted metal surface.

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2.2 Technical specifications.
Please refer to the following general technical specifications for the EH5216+ DVR.
Electrical
ElectricalElectrical
Electrical specifications
specificationsspecifications
specifications
Camera Inputs (analog) 16 BNC connectors
Camera Inputs (IP) 16 CH MPEG4/ JPEG /H.264 data streams from IP
cam
Video output VGA Out x 1, Composite out x 2
Loop Through Outputs(analog) 16 BNC connectors (optional)
Composite video signal 1 Vpp, 75 Ohm
Recording resolution (analog inputs) PAL:
352 x 288 (CIF), 720 x 576 (D1)
NTSC:
352 x 240 (CIF), 720 x 480 (D1)
Recording resolution (IP inputs) 2560x1200, 1920X1200, 1600X1200, 1440X1280,
1440X 1080, 1280X1024, 1280X960, 1024X768,
800X600, 720X576, 720X 480, 640X480, 352X 288,
352X 240, 320X 240
Compression Method (analog) MPEG4
Recording rates CIF(NTSC/PAL) D1(NTSC/PAL)
480/ 400 fps 240/ 200 fps
Recording rates per channel (video inputs analog)
NTSC:0-30 fps
PAL:0-25 fps
Recording rates per channel (video inputs IP) NTSC:0-30 fps
PAL:0-25 fps
Preview resolution PAL: 720 x 576 NTSC: 720 x 480 VGA: 1024 x 768
Supported IP cameras (support IP PTZ, IP IO, and
IP audio if IP cameras built-in)
AXIS, Panasonic, SONY, Arecont, Mobotix, BOSCH,
IQinvision, JVC, TOSHIBA, VIVOTEK, ACTi, D-Link,

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PiXORD, PELCO, Apron, Lilin and more
Audio Inputs 16-ch line-in signal,8 KHz sampling rate (optional)
Audio Output 1-ch line-out signal
Microphone Input 1-ch line-in signal
Alarm Inputs 16
Input voltage: max. 6 VDC
Relay Outputs 4
Voltage range: 125VAC - 30 VDC
Switching current: max. 1A
PTZ control (analog) Protocol supported:
Pelco-D, Pelco-P, DynaColor, Lilin, CD55, DiGiDome,
YoKo, MicroJack-P, Cannon(VC-C4R),
Panasonic(CS859/CW860), Samsung(SCC-641),
JVC(TK-C676), JVC(TK-C675), Sony(EVI-D70P),
Philips(TC8560/TC700), ELMO(PTC-200C), Fastrax
II(HID-2404), AmericanDynamics_Ultra, DMP23-H2,
MD101, Sony(15-cz45-1)
Storage capacity support Support up to 4 SATA HDD (1 removable, 3 internal)
eSATA support Support eSATA RAID
Ethernet 10/100/1000Base-T, bandwidth-limited
RS 485 port 1, Terminal Block, Tx+, Tx-, Rx+, Rx-
RS 232 port 1, 9 Pin, Male
USB 2.0 3
DVD writer Included; supported medias: DVD±R, DVD±RW
Power Input Power adapter; 19V DC
Typical power consumption approx. 72W
Power consumption max.80 W
Operating system Embedded Linux, Graphical User Interface
Operator Interface Front panel keypad, USB mouse, USB PC keyboard,
remote controller(support optional IR extension cable)
Web Browser (Remote Client) Microsoft Internet Explorer 6 or higher, on Windows
2000, XP, VISTA, Windows 7
Export of video/audio data AVerMedia format
Mechanical facilities
Dimensions(H x W x D) 65x430x370 mm
Weight 4.6 KG (Not include HDDs)
Environmental conditions

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Operating temperature 0 °C to +40 °C (32 °to 104 °F)
Storage temperature -30 °C to +60 °C (-22°F to 140 °F)
Relative humidity in operation 50%-80%
Relative humidity when stored 90%
Electromagnetic Compatibility (EMC)
USA FCC Part 15, Class A
EU EN 55011(Group I, Class A)
EN 61000-3-2: 2000, Class A
Safety
EU EN 60950-1: 2001+A11:2004

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3. Parts list.
3.1 Main modules.
Part number Part description Picture
51F2X8NP00AD GM_EH5216 LITE_AVI_0_VER
B
51C2A9NP00AG GM_SEB5116_AVI_0_VIDEO
IN
51C2A9NP00AC GM_SEB5116_AVI_0_IR
51C2A9NP00AH GM_SEB5116_AVI_0_POWER
51F2X8NP00AB GM_EH5216_AVI_0_USB
51C2A9NP00AB GM_SEB5116_AVI_0_FUN.NU
M(2 IN 1)

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Part number Part description Picture
51C2A9NP00AD GM_SEB5116_AVI_0_CONTRO
L
51C2A9NP00AB GM_SEB5116_AVI_0_FUN.NU
M(2 IN 1)
064APOWERBHF CABLE-ATX CABLE-760mm
064AOTHERBFS
CABLE-POWER SWITCH ＆
IR-410mm
064AOTHERBFW CABLE-FUNCTION
＆
CONTROL-200mm
064AOTHERBHB CABLE-USB*3
＆
NUMBER-200mm
0700DVD--AKJ COMPUTER-DVDROM-DRW-I
HAS324/BLACK

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Part number Part description Picture
064AOTHERBFJ CABLE-SERIAL ATA
CABLE-500mm
064ASATA-BDV CABLE-SATA TO E-SATA-40CM
067AG252PAAV WIRE-2.5*2P-15CM-JIE LI
064AOTHERBGA CABLE-UL2651-16C-150mm
208AC2F1-ADX PLASTIC-
電線固定板
(FWA-22C)
041312GOOAK3 ADAPT-AC/DC-100V~240V/19V
-4.74A
0410KDE12AB5 FAN-KDE1205PFV2-550mm

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3.2 Screws and other parts.
Part number Part description Picture
207AAAAAAAAN PSUPOT-TH11-11mm
100AAAAAAAEG SCREW_MU_I
頭 _T_M2.6*8
㎜ _NI_ 尾 TP1
100AAAAAAADD SCREW-MU-M3*4
扁頭
100AAAAAAAH5 SCREW_BI
頭 _T_1.7*5 ㎜
_NI_ 頭徑 4.5- 尾 TP3
100AAAAAAADH SCREW_MU_F
頭 _M_3*5 ㎜
_NI_ 頭徑 5
100AAAAAAAG4
SCREW-MU-5-8-TP- 皿頭 - 鍍
鎳

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Part number Part description Picture
100AAAAAAAFD SCREW_MU_P
頭 _T_3*8 ㎜
_NI_ 尾 TP1
100AAAAAAAG6 SCREW_MU_I
頭 _M_3*5 ㎜
_NI+ 耐落 _ 頭徑 5.5

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3.3 Outside case and other parts.
Part number Part description Picture
200AF2X8-BV6 PB-F2X8-N19B-
前面板 ( 金
綠 )-EH5216+
102AF2X8-ASX MTBOX-N20B-F2X8-
上蓋 ( 金
綠 )
112AC2A9-AKA METAL-C2A9-
補強桿
112AC2A9-AKE METAL-C2A9-HD
固定架 (3IN1)
102AF2X8-ASW MTBOX-N20B-F2X8-
下蓋 ( 金
綠 )
112AC2A9-AKB METAL-C2A9-
光碟固定架

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4. Disassembly & Assembly procedures.
4.1 Tools needed for disassembling and assembling the DVR.
4.2 To disassemble / assemble the DVR.
Step 1. Initially, please have unscrew the 8 screws of the outer case. These
are located in left, right and back side of this DVR. Please see the following
pictures for details.

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Step 2. Remove the outer case after unscrewing the 8 screws.
Step 3. Afterwards, please remove the iron protection steel by unscrewing two
mounting screws. See the following pictures.
Step 4. Please remove the HDD iron rack.

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Step 5. After removing the HDD iron rack, the inside of the DVR will reveal
itself as following. Please use the pictures below as a reference and remember
the correct cable connections for further disassembling.
Step 6. The next step includes the removal of all power cables (i.e. SATA /
e-SATA / main power cable ) by unscrewing the two screws from the e-SATA
interface on the back of the DVR. Accordingly, please unmount all power
cables from the PCB board.

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Step 7. Please remove the power / SATA cables from the main power board,
DVD-ROM drive and PCB board. Please see the following pictures for the
detailed removal procedure.
Step 8. In the next step please remove all remaining connection cables from
and to the PCB board inside the DVR. Those cables are the one coming from
the front panel (Yellow, green, blue and 3 thick black cables), front panel power
board, video in BNC board and two fans – including cables. Please refer to the
following pictures and make sure to remove them carefully.

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Step 9. You may see the following pictures revealing the exact connection
position of the cables you are about to remove.
Step 10. After removing all the cables insides the unit, please start removing
the PCB boards. Initially, please remove the video-in BNC board. It is being
mounted to the back of the DVR through 6 screws.

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Step 11. After removing the video-in BNC board, please remove the main
power board located next to it. Please refer to the following pictures.
Step 12. Once the main power board has been removed, please follow up by
disassembling the main system PCB board - the biggest PCB board inside the
unit. Please unscrew all remaining screws from the back of the DVR and make
sure to removing the two fans before taking out the main PCB board. Please
see the following pictures.

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Step 13. The 2 cooling fans may be un-mounted by unscrewing 4 screws, as
you can see from the following pictures.
Step 14. The system PCB board is mounted inside the case with 9 screws.
Please unscrew them and take out the board.