Avermedia Live Gamer Ultra User manual

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AVerMedia Live Gamer Ultra(GC553) Quick
Installation & Troubleshooting Guide
Date: 2023 June For Amazon
AVerMedia Customer Success & Satisfaction Team
Support | Technical | AVerMedia
Technical Specifications
• Interface:USB 3.1 (Gen 1) Type C
• Video Input:HDMI 2.0
• Video Output (Pass-Through):HDMI 2.0
• Audio Input:HDMI 2.0
• Audio Output (Pass-Through):HDMI 2.0
• Max Pass-Through Resolutions:2160p60 HDR /1440p144 / 1080p240
• Max Record Resolutions:2160p30 / 1440p60 / 1080p120 / 1080p60 HDR
• Supported Resolutions (Video input):2160p, 1440p, 1080p, 1080i, 720p, 576p,
480p
• Record Format:MPEG 4 (H.264+AAC) or (H.265+AAC)*
• Dimension (W x D x H):112.6 x 66.2 x 26 mm (4.43 x 2.6 x 1.02 in)
• Weight:116 g (4.09 oz.)
Notes:
*H.265 Compression and HDR are supported by RECentral
1. LGU does not support viewing/recording/streaming of HDCP protected signals
System Requirements(For dedicated streaming PC)
https://www.avermedia.com/us/product-detail/GC553
Operating system: Windows® 10 x64 or later (Support UVC Protocol)
For 4Kp30 or 1080p120 (4Kp60 HDR pass-through supported)
Desktop:
- Intel® Core™i5-6XXX or above
- NVIDIA® GeForce® GTX 1060 or above
- 8 GB RAM (*Dual-channel)
Laptop:

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- Intel Core i7-7700HQ or above
- NVIDIA® GeForce® GTX1050 Ti or above
- 8 GB RAM (*Dual-channel) *You have to set your memory on dual channel mode in
your computer system. Please see attachment: attachment (Link)
For 1080p60 (4Kp60 HDR pass-through supported)
Desktop:
- Intel® Core™i5-4440 3.10 GHz or above
- NVIDIA® GTX 660
- 4 GB RAM (8 GB recommended)
Laptop:
- Intel Core i7-4810MQ
- NVIDIA® GeForce® GTX 870M or above
- 4 GB RAM (8GB Recommended)
Mac system requirement :
Operating system: MacOS High Sierra 10.13
Requires an Apple Thunderbolt 3 (USB‑C) Cable (0.8 m)
For 4Kp30 or 1080p120 (4Kp60 HDR pass-through supported)
Does not support MAC M1/M2 system for 2K/4K Video Capture. ( 1080p60 does
support)
(https://www.avermedia.com/us/support/faq/eqnXOW6V )
iMac:
- 3.6GHz quad-core Intel Core i7
- Radeon Pro 555 with 2GB of VRAM
- 16GB of 2400MHz DDR4 memory
MacBook Pro:
- 2.6GHz quad-core Intel Core i7
- Radeon Pro 450 with 2GB of GDDR5 memory
- 16GB of 2133MHz LPDDR3 onboard memory
Notes:
1. LGU does not support USB 2.0
2. LGU does not support USB 3.1 Gen 2
3. We strongly recommended to use Intel chipset.
4. For 4K, HDR or High frame rate recording only NVIDIA graphics card are
supported.

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LED Indications
When you connect your GC553 to your PC, your GC553 will be ready to use when you
see the solid blue light. If you see “Flashing green or red right”on GC553, you can’t
use GC553 properly.
That said, your PC must meet our system requirement. Otherwise, you can’t use
GC553 properly.
Typical issue trouble shooting
Question 1
- Video capture twitches and flickers
Answer:
1. Try swapping the other HDMI cables or input sources. Make sure you are using
premium HDMI cable 2.0 or above.
2. Try using HDMI input sources directly to GC553, instead of via other USB hub or
adapter. In case you need to capture Macbook or iPhone or iPad as input source,
we would suggest you use the type c to HDMI adapter made by Apple. Below is
the adapter made by Apple:
In case if the issue still persists, we would suggest the customers contact AVerMedia
support team to check further. Please write to: Support | Technical | AVerMedia

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Question 2:
Item's usb detection is defective
Answer:
Try plugging your capture device into other USB 3.0 ports directly firmly on your
desktop or laptop. We have the FAQ on the website to enable the customer can find
the information more easily: Why my PC cannot detect Live Gamer Ultra (GC553)
Question 3:
Didn't work with my switch properly
Answer:
When you apply Nintendo Switch as an input source to GC553, please ensure to use
the dock to supply sufficient power to switch. When you see the constant LED light
appear on dock, Nintendo Switch can successfully output HDMI video signal to
GC553.
Question 4:
Missing manual

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Answer:
Customer who need the user manual can install them on Amazon website.
In case if any questions, we would suggest the customers write to: Support |
Technical | AVerMedia
Question 5:
- Doesn't work with my webcam.
Answer:
There is not enough information to specify the issue. Typically speaking, webcam
doesn’t have HDMI output function so it’s unavailable to apply webcam as an input
source to capture card with HDMI input. Please let the customer contact us here:
Support | Technical | AVerMedia
Question 6:
Missing USB Cable
Answer:
Please note every GC553 package include Type C to A cable, instead of Type c to c
cable. We would like to clarify what kind of USB cable the customer refer to. Please
let the customer contact us here: Support | Technical | AVerMedia

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Question 7:
- Sound isn't coming through clearly
Answer:
Possible Cause:
According to feedbacks from some customers, sound isn't coming through clearly
may appear on the laptops whose audio control applications with noise reduction
turned on by default.
Solution:
Navigate and find the audio control application installed on the laptop in use and
turn off noise reduction removal manually.
Example 1, based on DELL Inspiron 13 5320:
Note: Before start, keep the capture device connected to the laptop.
1. Go to Search:
Type Audio, you will find the application, MaxxAudio Pro by Waves, shown in the app
list. Click Open:
2. Select the Voice category at upper right:

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Find Microphone. In Remove Noise function, tweak the toggle to Off:
Once the noise removal is off, the sound should work normally.
Example 2, based on HP Victus Laptop 16-d1xxx:
Note: Before start, keep the capture device connected to the laptop.
1. Launch the HP B&O Audio Control application.
2. Click on the NOISE CANCELLATION tab.

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Check the AI Noise Removal applied to input device, select microphone device, and
tweak the toggle to be Off.
Once the noise removal is off, the sound should work normally.
You can also refer to see the video on YouTube which cover the above steps:
How to Solve Capture Cards' Audio Issues?
Question 8:
does not transfer video
Answer:
Please check the following to identify if it is related to installation:
1. HDMI Cables
Check if swapping with a known good HDMI cable can fix it
2. Video Sources & Resolution
Ensure the input source is with a standard HDMI 2.0 interface to connect to your
capture card. If the video source is other than a game console, there may be

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compatibility issue. If it is an iPhone, please use a Lightning Digital AV Adapter made
by Apple. If it is an iPad, connect USB-C Digital AV Multiport Adapter during usage.
Furthermore, check if the resolution and frame rate of the video source’s setting is
supported by GC553:
• Supported Resolutions (Video input):2160p, 1440p, 1080p, 1080i, 720p, 576p,
480p
To ensure your situation get resolved, please contact us: Support | Technical |
AVerMedia