Avery Dennison FRESHMARX 9415 User manual

Operator's
Handbook
®
FRESHMARX
9415™
Labeling System
©2007 Avery Dennison Corp. All rights reserved.
28028 28028
0 0
TC9415OH Rev. AG 1/10
R

Each product and program carries a respective written
warranty, the only warranty on which the customer can
rely. Avery Dennison reserves the right to make changes in
the product, the programs, and their availability at any time
and without notice. Although Avery Dennison has made
every effort to provide complete and accurate information
in this manual, Avery Dennison shall not be liable for any
omissions or inaccuracies. Any update will be incorporated
in a later edition of this manual.
©2007 Avery Dennison Corporation. All rights reserved. No
part of this publication may be reproduced, transmitted,
stored in a retrieval system, or translated into any
language in any form by any means, without the prior
written permission of Avery Dennison.
WARNING
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications. Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites applicables aux appareils numériques
de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicte
par le ministère des Communications du Canada.
Trademarks
FreshMarx® and 9415 are trademarks of Avery Dennison Retail Information
Services, LLC.
Avery Dennison® is a trademark of Avery Dennison Corp.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342

i
TABLE OF CONTENTS
GETTING STARTED..........................................................1-1
Using This Manual.......................................................1-1
Audience ....................................................................1-1
Unpacking the Printer...................................................1-2
Installing the Printer.....................................................1-3
Connecting the Printer’s Power Supply ..........................1-4
Loading Labels............................................................1-5
PRINTING LABELS...........................................................2-1
About the Printer .........................................................2-2
Calibrating the Touch Screen........................................2-2
Calibrating the Touch Screen........................................2-3
Printing Freshness Labels ............................................2-4
Reprinting a Label .......................................................2-6
Printing Use First Labels ..............................................2-8
Sleep Mode.................................................................2-8
Future Upgrades..........................................................2-8
CARE & MAINTENANCE....................................................3-1
Clearing Label Jams ....................................................3-2
Cleaning the Printhead.................................................3-3
Cleaning the Touch Screen Display ...............................3-4
Cleaning the Printer.....................................................3-4
TROUBLESHOOTING........................................................4-1
Technical Support........................................................4-3
Printing a Diagnostics Label .........................................4-4

ii Operator’s Handbook
LABEL FORMATS ............................................................A-1
Format 1 .................................................................... A-1
Format 2 .................................................................... A-2
Format 3 .................................................................... A-3
Format 4 .................................................................... A-4
Format 5 .................................................................... A-5
Format 6 .................................................................... A-6
SPECIFICATIONS ............................................................B-1
Printer Specifications .................................................. B-1
Supply Specifications .................................................. B-1

Getting Started 1-1
GETTING STARTED
Use the FreshMarx® 9415™ Labeling System
for product freshness and to label inventory. This
system is available as a single or dual printer.
Information in this document supercedes information
in previous versions. Check our Web site for the latest
documentation and release information.
Using This Manual
Following is a summary of the contents of this manual:
Chapter Contents
1 Getting Started Unpacking and installing the
printer and loading supplies.
2 Printing Labels Selecting and printing freshness
labels.
3 Care &
Maintenance Clearing supply jams and cleaning the printer.
4 Troubleshooting Common problems and their
solutions.
A Label Formats Format sizes and content fields.
B Specifications Printer and supply
specifications.
Audience
The Operator's Handbook is for the person who prints
and applies labels.
1

1-2 Operator’s Handbook
Unpacking the Printer
After you unpack the printer, you should have the
following:
9415 printer
power supply and cord
4 wall anchors
wall mount template
Keep all packaging material in case you need to move
or return the printer.
Caution: Do not touch the electrical connectors
while setting up the printer. Static
electricity can damage or destroy the
electronic components.

Getting Started 1-3
Installing the Printer
To install the printer on the wall:
1. Select a suitable location for the printer on a wall.
2. Tape the wall mount template to the wall in the
selected location.
Caution: The template must be level or the printer
will not install correctly.
3. Install the four wall anchors according to the four
outside holes indicated on the template.
4. Remove the template.
5. Lower the supply door on the printer so you can
see the mounting holes on the back of the printer.
6. Attach the printer to the wall anchors using the
corresponding holes on the back of the printer.
7. Press down firmly on the printer to lock it in place.
8. Close the supply door.
Mounting holes in back of printer

1-4 Operator’s Handbook
Connecting the Printer’s Power Supply
To connect the power supply to the printer:
1. Turn off the printer. Press the power switch on
the side of the printer to the off (O) position.
2. Place the power supply in a suitable location,
preferably on a table, near an electrical outlet.
3. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the printer’s power
supply.
4. Plug the L-shaped end of the power supply cable
into the socket on the side of the printer.
5. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.
Warning: The printer and power supply should
never be operated in a location where
either one can get wet. Personal injury
could result.
Power socket
L-Shaped
Connector

Getting Started 1-5
Loading Labels
Dual printer: Printer 1 is located on the left and
Printer 2 is located on the right. Printer 1 is the
default printer for all categories and formats.
Single printer: Printer 1 (located on the left) is the
only available printer. There is no option to assign a
format to a printer.
The first time you load the printer after receiving it you
must remove and discard the thermal paper from the
printer slots.
1. Turn on the printer. Press the power switch on the
side of the printer to the on (I) position.
2. Press to remove the thermal paper from the
printer, if necessary.
3. Remove and discard the tape from a new roll of
labels.
4. Lower the supply door.
5. Slide a roll of labels onto the supply holder.
If necessary, adjust the supply holder guide so it
touches the roll.
6. Feed the labels, printing side up, into the supply
slots in the supply door.
Note: Make sure no label adhesive is exposed when
loading labels. This causes jams.

1-6 Operator’s Handbook
7. Make sure the supply clip is in the correct position
to touch the edge of the supply. This clip guides
the labels through the supply slot so they do not
shift while printing.
8. Close the supply door.
The printer calibrates the labels automatically.
Supply Holder
Guide
Dual printer shown
Supply clip
Printer 2
Printer 1
Supply slot

Printing Labels 2-1
PRINTING LABELS
This chapter describes how to
use the application
calibrate the touch screen
print freshness labels
print Use First labels.
Note: You may have a custom application that
differs slightly from the examples in this
manual. The screens and labels shown are
for reference only.
2

2-2 Operator’s Handbook
About the Printer
There are five control buttons located on the right side
of the touch screen.
Button Action
Stops/cancels the current print job.
Advances supply for the selected printer.
or
Selects which printer feeds the supply.
Printer 1 is located on the left side.
Printer 2 is located on the right side.
Note: In the single printer version, these
buttons do not function.
Enters the printer configuration menu.
The rest of the touch screen contains product buttons
that are color-coded so you can easily print the item
labels.
Yellow
Red
Green
Blue
Orange
Printer 1 Printer 2
(dual printer only)

Printing Labels 2-3
Calibrating the Touch Screen
Calibrate the touch screen so the buttons respond
correctly when pressed. Do this the first time you turn
the printer on after receiving it and whenever the
screen does not correctly respond to your touch.
1. Press any part of the upper right-hand quarter of
the screen as you turn on the printer.
The Touch Screen Calibration screen appears.
2. Follow the instructions to calibrate the touch
screen.
The application runs automatically when you
are finished.
+
TOUCH SCREEN CALIBRATION
Please press center of cross

2-4 Operator’s Handbook
Printing Freshness Labels
Use the application to label any product for freshness.
All products are listed under their corresponding
category. Select a new category by touching one of
the color-coded home keys on the right side of the
screen.
Note: All products in a category may not appear on
the screen. Use the numbered tabs at the top
of the screen to view more products.
1. Turn on the printer.
2. Enter your Employee ID and press Enter. Your ID
must be 2-10 alphanumeric characters and
appears on the freshness labels. Then, you see
the product menu.
Note: Depending on your application, the Employee
ID login may not appear. This option is
enabled by your Manager.
The product buttons are blank if a product
menu is not created or loaded. See your
Manager for more information.
Sample Product Buttons
Numbered Tabs Sample Home Keys

Printing Labels 2-5
3. Press any product button.
4. The expiration date and time appear in the upper-
right corner. If they are not correct, notify your
Manager. Refer to the System Administrator’s
Guide for more information.
5. Use the numeric buttons to enter the quantity of
labels to print.
Press Back to backspace one character.
Press Cancel to return to the product screen
without printing labels.
6. Press Enter to print labels in the quantity you
entered.
OR
Press Enter without entering a quantity to print
only one label.
Labels print for the selected product. You return to
the product screen.
Note: If the printer is out of labels, a preview of the
label appears on the screen and no label
prints. Touch the screen to return to the
product screen.

2-6 Operator’s Handbook
Reprinting a Label
You may need to reprint a freshness label if a label is
torn or missing from a product.
Note: Depending on your application, you may have
this option, which is enabled by your
Manager.
1. Press the product button that needs to be
relabeled.
2. Press the Use By button in the upper-right corner.
The Enter New Use By Value screen appears.
Note: If this option is not enabled, the Use By
information does not appear as a button.

Printing Labels 2-7
3. Enter the original Use By information:
Use the left and right arrow keys to set the
month, day, year, hour and minute fields. The
day of the week is automatically set based on
the date.
Select the button for PM if necessary.
Note: Depending on your application, your screen
may appear without the hour and minute
fields.
4. Press OK.
5. Use the numeric buttons to enter the quantity of
labels to print.
Press Back to backspace one character.
Press Cancel to return to the product screen
without printing labels.
3. Press Enter to print labels in the quantity you
entered.
OR
Press Enter without entering a quantity to print
only one label.
Labels print for the selected product. You return to
the product screen.
Note: If the printer is out of labels, a preview of the
label appears on the screen and no label
prints. Touch the screen to return to the
product screen.

2-8 Operator’s Handbook
Printing Use First Labels
Apply a “Use First” label to any product on the shelf
that needs to be used first. A Use First label can print
on any label format. The current date and time is
printed on a Use First label.
1. Press Use First on the right side of the screen.
The Enter Print Quantity screen appears.
2. Enter the quantity of Use First labels you need to
print and press Enter.
OR
Press Enter without entering a quantity to print
only one label.
Labels with the words "Use First" print.
Note: If the printer is out of
labels, a preview of the
label appears on the
screen and no label prints.
Touch the screen to return
to the product screen.
Sleep Mode
After 10 minutes of inactivity, the touch screen
backlight dims to conserve power. After 30 minutes of
inactivity, the screen saver appears. After 50 minutes
of inactivity, the screen goes blank.
To wake up the printer, gently touch the screen.
Future Upgrades
Managers will provide updates.
USE
FIRST
USE PRIMERO
10/3/09 2:20 PM
Sample Label

Care & Maintenance 3-1
CARE &
MAINTENANCE
This chapter tells you how to
clear label jams
clean the printhead
clean the printer.
3

3-2 Operator’s Handbook
Clearing Label Jams
To clear a jam:
1. Lower the supply door.
2. Remove any previously loaded labels.
3. Slide the roll of labels off the supply holder.
4. Remove the jammed labels.
Caution: Do not use sharp or pointed objects to
remove labels. It may damage the printer.
5. Reload the labels. See “Loading Labels” in
Chapter 1 for more information.
6. Close the supply door.
7. Press to calibrate the labels.