Avery Dennison Monarch 9860 User manual

Monarchâ
9860äPrinter
TC9860QR Rev. AD 10/08 ©2003 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.

Each product and program carries a respective written warranty, the only warranty on which the
customer can rely. Paxar reserves the right to make changes in the product, the programs, and their
availability at any time and without notice. Although Paxar has made every effort to provide
complete and accurate information in this manual, Paxar shall not be liable for any omissions or
inaccuracies. Any update will be incorporated in a later edition of this manual.
2003 Paxar Americas, Inc. a subsidiary of Avery Dennsion Corp. All rights reserved. No part of
this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the prior written permission of Paxar Americas, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage
radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
Monarchand 9860 are trademarks of Paxar Americas, Inc.
Avery Dennisonis a trademark of Avery Dennison Corporation.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342
Visit www.monarch.com for sales, service, supplies, information, and
telephone numbers for our locations throughout the world.
TOLL FREE:
1-800-543-6650 (U.S.A.)
1-800-387-4740 (Canada)

This Quick Reference contains supply loading and general care and maintenance
procedures. For more detailed information, the Operator’s Handbook is on the
enclosed CD-ROM or can be downloaded from our Web site (www.monarch.com).
Check our Web site for the latest release/addendum information.
Connecting the Cables
The power supply automatically switches between 115V or 230V. There are no
operator settings required.
1. Plug the power cable into the socket. Plug the other end of the cable into a
grounded electrical outlet.
2. Connect the communication cable into the appropriate
port. Secure the cable with the connecting screws (serial)
or spring clips (parallel).
If you are communicating with the host through the serial
port, make sure the printer's communication values match
those at the host. The factory default values are 9600
Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow
control. Set the communication values on the printer to
match those at the host.
The printer also has a USB (Universal Serial Bus)
version 2.0 communications port, which is compatible with
version 1.1. Drivers are available on our Web site
for a variety of operating systems. These drivers
provide a Virtual Communications Port (VCP),
which looks like a normal serial port (for
example, COM1-4). After installing the
drivers, change the communications port
to the one allocated by the VCP driver.
USB Port
Serial Port
Parallel Port
Power Cable
Goes Here
3. Turn on the printer. Press ( I ) to turn on
and ( O ) to turn off the printer.
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Loading Tags or Labels
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the assembly locks into
place.
4. Place the roll of supply on the supply holder. For tags, make sure the supply
unrolls from the bottom, because tag rolls are wound face in. For labels, the
supply unrolls from the top or the bottom. Do not pick up the printer by the
supply holder.
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5. Adjust the supply holder guides so the sides barely touch the roll. Make sure
the supply roll turns freely.
6. Push down on the supply lever to unlock the supply guides.
7. Lay the supply into the feed path. Tuck the supply under the nibs and in
between the die cut sensor. Do not feed supply between the supply roller
and deflector.
8. For tags or labels, feed the supply between the upper and lower knife guides
with at least 0.5 inches of supply through the knife.
For labels, your System Administrator should use cut mode 5 to cut in strips.
Refer to the Operator’s Addendum for more information. There may be one or
two blank labels left between the printhead and knife after the last batch.
Die Cut Sensor
Nibs
Supply Lever
3

9. Adjust the supply guides so they touch the supply. Push up on the supply lever
to lock the supply guides into place.
10. Hold the printhead assembly by the printhead tab while pressing down on the
printhead release.
11. Close the printhead by pressing down on the thumb well until you hear it click
into place.
12. Close the cover.
13. On the keyboard, press Feed (F) to position the supply under the printhead
and through the knife.
4

Adjusting the Wide/Narrow Knobs
You may need to adjust the two wide/narrow knobs according to the width of your
supply. For supply that is more than two inches, adjust the knobs to the wide
setting. For supply that is two inches or less, adjust the knobs to the narrow
setting.
You must adjust both of the knobs to the
same position.
If you experience ribbon smudging in
cold, dry environments, adjust the
wide/narrow knobs to the wide setting.
For wide supplies, push down and turn
the wide/narrow knobs clockwise with a
screwdriver.
For narrow supplies, turn the
wide/narrow knobs counter-clockwise
with a screwdriver until it pops back up.
The adjustment is shown in the wide
position.
5

Loading Ribbon
1. Open the cover.
2. Unlock the printhead by turning
the retaining latch.
Printhead
Tab
Deflector
Tab
3. Lift printhead assembly using the
printhead tab until the assembly locks
into place.
4. Push the deflector tab down.
5. Slide the extra ribbon core on
the take-up reel as far as it will
go with the "This End Out" writing
facing out. Use your empty ribbon core
as the take-up core. The take-up core
only fits on the take-up reel one way.
6. Remove the new ribbon from the package. Do not wrinkle or crush the new
ribbon.
7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits
on the reel one way. Carefully unwind a few inches of ribbon from the bottom
of the roll.
Note: Make sure the “Monarch This
End Out” writing is facing out.
The ribbon roll only fits on the
reel one way.
8. Carefully feed the ribbon under
both ribbon rollers and printhead.
9. Align the ribbon and make sure it is
straight and centered throughout
the path.
10. Tape the ribbon to the take-up
Do not tape the ribbon to the
take-up reel.
Rotate the ta
core.
11. ke-up core until the leader is past the printhead.
ckwise.
Ribbon
Rollers
Take-up
Reel
Take-up
Core
12. Remove any slack in the ribbon by turning the take-up reel clo
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13. Hold the printhead assembly by the printhead tab while pressing down on the
printhead release.
14. Close the printhead by pressing down on the thumb well until you hear it click
into place. Close the cover.
Printing
Before you print, make sure the printer is connected and ready to receive data.
1. Turn on the printer. The printer is ready to receive and print batches when you
see “PRINT MODE Ready” on the keyboard.
2. Download a format and a batch. Refer to the optional Packet Reference
Manual for information on downloading print jobs.
3. The printer prints the format.
4. Remove the printed supply. If the printer will be unused for extended periods
of time, we recommend leaving the printhead unlatched.
Clearing Jams
When you are printing and a jam occurs, an error appears on the keyboard.
1. Turn off the printer and open the cover and printhead assembly.
2. If necessary, remove the supply roll and ribbon.
3. Remove the jammed supply and reload the supply roll.
4. Close the printhead assembly and turn on the printer.
5. On the keyboard, press Feed (F) to position the supply under the printhead.
Knife Maintenance
The knife alerts you when it requires maintenance. When the knife reaches three
million cuts and the printer is turned on, the keyboard briefly displays
Service Knife Soon
Each time you turn on the printer, this message appears and then disappears. Call
Service to schedule an appointment for knife maintenance.
If you ignore this message, the printer eventually displays “Knife Jam” and the knife
stops working. You must press Escape (E) to clear the error and the knife may
cut a few more tags before it stops working.
7

Cleaning
You must clean the printhead as described below to maintain printhead life.
CAUTION: Do not use sharp objects to clean the printhead or touch the printhead.
This may damage the printhead and require a service charge.
The rate and frequency at which you print determines how often you must clean the
printer. You may need to clean the printhead, sensor, and platen roller:
♦ if there is any adhesive build-up in the supply path.
♦ after printing approximately 3 rolls of thermal transfer/thermal
direct supplies or after each ribbon.
♦ daily if your printer is in an excessively dirty, hot, or humid
environment. Voids
♦ if you frequently receive supply error codes or when you see
voids or streaking in the print as shown.
1. Turn off the printer and open the cover and printhead assembly. Streaks
2. Remove the label roll and ribbon (when cleaning the printhead).
3. Clean the platen roller when you see significant adhesive build-up or a label is
wrapped around the platen roller. Use a dry, soft-bristle brush, such as a
toothbrush, to clean either the standard (black) or linerless (red/orange
textured) platen roller.
If the brush does not remove all the adhesive
♦ use isopropyl alcohol ONLY on the standard (black) platen roller.
Moisten a cotton swab with isopropyl alcohol and run the cotton swab
across the platen roller. Turn the platen roller with your finger to
make sure the platen roller is clean all the way around.
After cleaning, feed several inches of supply through without printing
to remove any remaining isopropyl alcohol.
♦ call Service to clean the linerless (red/orange textured) platen roller.
Note: Do not use alcohol or solvents on linerless (red/orange textured) platen
rollers.
4. Rub the cotton swab moistened with isopropyl alcohol across the peel bar and
remove any build-up.
8

5. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab
across the printhead and remove any build-up. You may need to use a
printhead CLEAN-STRIP if the printhead is extremely dirty or you see streaks
on the supply.
Rub the cotton
any build-up.
Printhead
6. swab across the supply sensor and die cut sensor and remove
7.
upplies.
. ss Feed (F) to position the supply
. Resend your format, batch, and
Clean the build-up in the supply path.
Supply
Die Cut Sensor
Sensor
8. Let the printer dry before you reload s
9. Close the cover and printhead assembly.
10 Turn on the printer. On the keyboard, pre
under the printhead and through the knife
check digit packets.
9

Troubleshooting
This section provides solutions to minor printing problems.
Problem Action
Error message appears during
startup
Turn off the printer, wait fifteen seconds and
then turn on the printer. Call Technical
Support if the error message reappears.
Does not print. Check supply.
Check ribbon.
Send a corrected format and batch packet.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data. Clean the printhead.
Send a corrected format packet.
Printing shadows or smears. Clean the printhead.
Change supply.
Check ribbon.
Light Printing. Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Heavy Printing. Clean the printhead.
Change supply. Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Voids in printing. Clean the printhead.
Change supply type.
Check ribbon.
Serial bar codes do not scan. Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Backing paper is wrapped
around platen or peel roller.
Carefully remove the backing paper. Make
sure the backing paper tears at the saw-
toothed tear edge when using backfeed and
peel mode.
Blank labels print or 750 series
errors.
Clean supply sensors.
10

Common Errors
Error Description/Action
002 Name must be 1 to 8 characters inside quotes.
005 Supply width is invalid.
018 Code page selection defined in the field is invalid.
025 Data length is too long.
101 Format referenced by batch not in memory.
400 Invalid character following {.
403 Field separator was not found.
409 Printer memory is full. Delete unnecessary formats or graphics from
memory.
410 Parity mismatch.
411 Framing error (baud rate mismatch).
412 Flow control mismatch.
413 Online receive buffer is full. Check for a flow control problem.
611 Font, bar code, or density in the batch does not fit the format.
612 The data in this line of the batch is either missing or does not match the
format.
613 Reference point off supply.
614 Portion of field off supply or there may be an invalid character in the
packet.
703 The printer sensed a calibration of different-sized black marks. Make
sure the correct supply type is loaded.
704 Printer has not sensed a supply mark when expected or is out of
supplies. Press Escape (E) and try to continue printing. Change
supply.
751 Printer did not sense a black mark when expected. Press Escape (E)
and try to continue printing. Change supply.
752 Printer sensed a mark in the wrong place.
753 Printer sensed a mark that is too long.
754 Check for a ribbon jam or remove any slack in the ribbon by turning the
take-up reel clockwise. Load a new ribbon.
11

755 Printhead is open. Close the printhead.
756 Load supplies.
757 Load supplies (supply length mismatch). Press Feed (F).
758 Either the supply is not seen, the on-demand sensor is broken, or a label
was removed too quickly. Check for a label jam or reload supplies.
763 Waiting to dispense label. Press Feed (F).
764 Verifier scan error. Press Escape (E) to clear the error and continue
printing.
765 The printhead has less than 8 bad dots and can shift bar code fields to
avoid bad dots. Press Escape (E) to continue printing.
768 Printhead has more than 8 bad dots within the format area or is not
connected. Connect printhead.
772 Verifier failure. Press Escape (E) to clear the error and continue
printing.
773 Verifier is not connected. Connect the I/O and/or serial cable to the
verifier.
Printer Specifications
Height: 13.0 inches (330 mm)
Width: 15.0 inches (381 mm)
Depth: 20.5 inches (521 mm)
Weight: 45 lbs. (20 kg)
Shipping Weight: 52 lbs. (24 kg)
Power Source: 90-132 VAC with autoselect 50/60Hz
180-264 VAC with autoselect 50/60Hz
Speed: Maximum print speed using the knife is 8.0 inches per
second
Printhead: Thermal at 4 inches (1012 mm) wide
203 dpi (8.0 dots per mm)
Optional 300 dpi (11.8 dots per mm)
Knife Style: Linear
12

Operating Temperature
Direct: 40°F to 104°F (4°C to 40°C)
Transfer: 40°F to 95°F (4°C to 35°C)
Storage: 15°F to 120°F (-9°C to 49°C)
Humidity: 5% to 90% non-condensing
Tag Cut Dimensions
Widths: 1.0 inches to 4.0 inches (25 mm to 102 mm)
Lengths: 1.5 inches to 16.0 inches (38 mm to 406 mm). This printer
allows cutting 1.2 inch (30 mm) feed length tags at 8.0 ips;
however, optimal cut quality may not be achieved.
Note: The max. cut length using the stacker is 3.66 inches (93 mm)
Batch Separator: 3.66 inches (93 mm)
Cut Angle: 1°(plus or minus) from 90°with respect to the edge
Supply Specifications
Supply Types: Thermal Transfer or Direct
Supply Widths: 0.75 inches (19 mm) minimum
4.25 inches 9108 mm) maximum
Supply Lengths: 0.32 inches (8 mm) minimum
17.5 inches (445) maximum
Total Thickness: 9 mils to 12 mils (tags)
5.5 mils to 12 mils (labels)
Ribbon Specifications
Ribbon Widths: Use with Max. Supply Width:
1.5 inches (38 mm) 1.3 inches (33 mm)
1.8 inches (46 mm) 1.5 inches (38 mm)
2.3 inches (58 mm) 2.0 inches (51 mm)
3.3 inches (84 mm) 3.0 inches (76 mm)
4.3 inches (110 mm) 4.0 inches (102 mm)
13