Avid Technology Dock Manual

EUCON Networking Guidelines
Networking Setups for EUCON and Pro Tools Configurations
Network Basics and
Best Practices
S4/S6 Master Module
Network Ports
Avid Control
for iOS and Android
Single S4/S6 Systems
EuControl Configurations S4/S6 Configurations
+ Pro Tools | Carbon
+ Dock, S1, S3,
Artist Series
+ Pro Tools | MTRX or
MTRX Studio
+ Multiple
Workstations
+ Pro Tools | MTRX or
MTRX Studio
+ Pro Tools Satellites
Dual Operator
Systems
+ Multiple
Master Post Modules
+ Router for WAN,
Internet, KVM
Using Both S4/S6
Network Ports
Recommended
Routers
Note about
Default Routes
Introduction
Overview and
Terminology
Additional Information
WiFi for Avid Control
Troubleshooting
All Systems
Avid Support
Guide Part Number: 9329-66288-00 06/21

Introduction
This guide assumes you have a basic understanding of networking on both Mac and Windows. You need to understand the difference between static, self-and
dynamic (DHCP)-assigned IP addresses how to change these. If not, please seek help with the configurations and settings recommended in this guide.
Before proceeding, familiarize yourself with the following terminology and concepts.
S4/S6
Throughout this guide, S4/S6 refers to both Avid S4 and S6. Most diagrams of S6 also apply to S4, but be sure to note the following differences:
•S6 can connect to and control up to 8 EUCON-enabled workstations, while S4 can connect to up to 2.
•S4 and S6 support Dual Operator configurations.
•S4S6MasterModuleInstall must be downloaded and installed on the Master Module.
•WSControl software is installed on each workstation that you want to connect to S4/S6. Download the EUCON_WorkstationUnifiedInstaller, and within it choose the S4/S6 installation
option.
•One iOS or Android tablet running the Avid Control app can also be used with S4/S6. Install the app onto your tablet using the AppStore or GooglePlay. You must also install the same
version of EuControl software on the workstation in addition to WSControl.
EuControl
EuControl surfaces include the Avid Dock, S1, S3, Avid Control app for iOS and Android, and Artist Series (such as Artist Mix and Artist Control).
•EuControl software is installed on each workstation that you want to connect to the Dock, S1, S3, Control app, or Artist Series. Download the EUCON_WorkstationUnifiedInstaller, and
within it choose the S1/S3/Dock/Contro/Artist Series installation option.
•A second External Workstation can be connected to EuControl using the EUCON_WorkstationUnifiedInstaller to install the External Workstation option on the second workstation.

Introduction
Network Basics and Best Practices
Avid S4/S6 and EuControl devices are audio mixing control surfaces that require a fast and reliable connection to the controlled DAWs (Digital Audio Workstations). Ethernet was chosen
because of its performance, flexibility and easily available hardware. Although S4/S6 and EuControl use common protocols for networking, there are certain requirements above and beyond
those of a typical home or small office network.
•Running applications that use high bandwidth (such as AVB and IP Audio over Ethernet, Avid Nexis, and similar), open a large number of ports, or use QoS (Quality of Service) can affect
performance.
•Any temporary break in the Ethernet connection can cause the whole system to become unreliable and require a full reboot.
The best way to achieve optimal performance is to segregate network traffic among unique network connections, or NICs (see next).
NICs (Network Interface Controllers)
Computers with two Ethernet ports provide two NICs. Additional NICs can be added using USB-to-Ethernet adapters, network cards, and similar. Each NIC supports a separate independent
network/subnet.
When using EUCON control surfaces (including S4/S6, Dock, S1, S3, or Artist Series) in combination with Pro Tools | Carbon,
Pro Tools | MTRX or MTRX Studio units in Pro Tools systems, use one dedicated NIC for EUCON peripherals and connect all other network devices to one or more separate NICs. For example,
use dedicated NICs for MTRX Studio/DADman, Dante audio, local network, internet, and so on. Using separate NICs is especially important when streaming IP audio over Dante.
If your computer does not have enough hardware Ethernet ports, use Ethernet-to-Thunderbolt/USB (or similar) adapters. Note that for devices such as Pro Tools | Carbon, an AVB-compatible
adapter (or adapters) are required. For a list of qualified adapters and other requirements, see Pro Tools | Carbon Support and Compatibility.
Important!
Multiple networks need to be on different Subnets. For example, two separate ports on the Mac cannot have the same 192.168.1.x 255.255.255.0 addressing. The other port should be in the
192.168.2.x 255.255.255.0 range, or similarly unique.

EuControl Configurations
There are many different combinations of EuControl units that can be used simultaneously (see the Using EuControl Surfaces.pdf for more information on supported configurations).
Avid Control for iOS and Android
When the Avid Control app for iOS and Android is the only EuControl device being used, it can be connected to EuControl software running on your workstation using an ad-hoc Wi-Fi connection, or using a supported
hard-wired connection. If using a router, a hard-wired connection is required between it and your computer (wireless not supported). For suggestions, see Recommended Routers.
For more information about installing and connecting the Control app, as well as recommended cabling kits and solutions, see the Avid Control Guide.pdf. Also, be sure to check this article on our Knowledge Base for
troubleshooting, optimization, and configuration tips:
https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support
Avid Control using Wi-Fi Avid Control using Wi-Fi with a Router

EuControl Configurations
Dock, S1(s), S3, Avid Control, and Artist Series
Hardware EuControl surfaces require Ethernet connections to the computer.
Dock and Avid Control Dock, S1 or S3, and Multiple Avid Control Tablets
With a Dock and one Avid Control tablet, connect the Dock directly to the computer or to a router. With a Dock, one or more S1s (or a single S3) and two or more
tablets, connect the Dock and S1(s) to a router.

EuControl Configurations
Integrating a Pro Tools | Carbon
For best performance when integrating a Pro Tools |Carbon, Pro Tools | MTRX, or MTRX Studio, connect them directly to your computer using their own dedicated NIC.
Tip: Do not daisy-chain Ethernet connections between devices (though technically possible, daisy-chaining out of the second Network port
on Pro Tools | Carbon into a EuControl control surface is not supported at this time).
Dock, S1, Avid Control, and Pro Tools | Carbon
For more information about Pro Tools | Carbon, see the Pro Tools | Carbon.pdf (available for download from your Avid account).
For a list of qualified adapters and other requirements, see Pro Tools | Carbon Support and Compatibility.

EuControl Configurations
Integrating a Pro Tools | MTRX or MTRX Studio
For best performance when integrating a Pro Tools |Carbon, Pro Tools | MTRX, or MTRX Studio, connect them directly to your computer using their own dedicated NIC.
Dock, S1, Avid Control, and MTRX StudioDock, S1, Avid Control, and Pro Tools | MTRX
For Pro Tools | MTRX and MTRX Studio, see the MTRX FAQ article on our Knowledge Base, and download their user guides from your Avid account.

S4/S6 Master Module Network Ports
S4/S6 Master Module Network Ports
The Master Module provides two rear panel Network ports. Use the following guidelines to determine which of these port(s) you should use. Port recommendations vary depending on
the age/series of Master Module present in your system, and on the type of other network connections required for your workflow.
Original Master Module rear panel ports
Universal Master Module
These Master Modules, manufactured from April 2019 to the present and utilizing a newer
generation motherboard, are now included with all new S6 and S4 systems. Universal Master
Modules do not have any lettering “M40” or “M10” on the top panel next to the Soft Keys.
Universal Master Module rear panel ports
Original Master Module top panel lettering
Master Modules
There are two series of Master Modules that have been manufactured, referred to as “Original” and “Universal” Master Modules.
Original S6 Master Module
These Master Modules were manufactured prior to April 2019 and
included the original series of motherboard. Original Master Modules
also have “M40” or “M10” printed on the top panel, near the Soft Keys.

S4/S6 Master Module Network Ports
Recommended Master Module Network Ports
The recommended and easiest network setup is to use the Master Module’s internal DHCP server to connect the Master Module to the rest of the S4/S6system so the Master Module’s internal DHCP server
provides IP addresses to the other modules and workstations.
The network ports on Master Modules are pre-configured as follows, depending on the series of Master Module in use (note that you can easily reconfigure the Master Module network ports if desired):
•For single systems that include aUniversal Master Module, connect Port 2on the Master Module to the S4/S6internal switch.(For an example, see Single S4/S6with Universal Master Module).
•For single S6 systems that include an original Master Module, connect Port 1on the Master Module to the S6 internal switch, then use the S6 Network Settings to configure Port 1for the internal DHCP server.
(For an example, see Single S6 System with Original Master Module.)
•For Dual-Operator S6 (only) systems, Master Module port usage varies depending on the type of Master Module, the presence of Master Post Modules (if any), and the presence or absence of an external
router.(For examples, see Dual Operator Configurations.)
•For flexibility, especially with larger configurations, you can configure each port in the S4/S6Network Settings.
Connecting Other Networks and Devices
If you require your workstations to also be connected to aWAN/Internet, use the second network port on the workstations for that connection.For any high-bandwidth and/or critical network traffic such as IP
audio/Dante, establish and utilize additional NICs.
For larger, more complex systems you can use one of the recommended 3rd party routers (follow this link for alist of Recommended Routers)connecting it to the S4/S6switch and the S4/S6switch to the default
DHCP port on the Master Module (preconfigured as port 2on Universal Master Modules, or port 1on original Master Modules).
Important:Before integrating arouter be sure to read the Note about Default Routes.Most Routers do not allow you to disable the Default Route, so if running two networks (such as one for S4/S6EUCON and
one for WAN/Internet) you may have to configure the router to reserve some static IP addresses and set the Network Adapters in the Master Module and workstations with these, as described in
Connecting aDual Operator Console and the Master Modules to a WAN for IHSE KVM.

S4/S6 Configurations
Setting up the S4/S6 in the supported networking configurations is required for maximum reliability and performance. Avid tests the following systems and configurations.
Single Systems
Single S4/S6 with Universal Master Module Single S6 System with Original Master Module

S4/S6 Configurations
Single Systems with Multiple Workstations
Connect additional workstations to the S4/S6 switch.
•S6 can connect to and control up to 8 EUCON-enabled
workstations, while S4 can connect to up to 2.
•Both S4 and S6 support Dual Operator configurations.

S4/S6 Configurations
Integrating a Pro Tools | MTRX or MTRX Studio
When integrating a Pro Tools | MTRX or MTRX Studio with
EUCON control surfaces (including S4/S6, Dock, S1, S3, or Artist
Series), use one dedicated NIC for DADman to control
Pro Tools | MTRX or MTRX Studio, and use a separate dedicated
NIC for EUCON peripherals as shown in this guide’s diagrams.
Using separate NICs is especially important when streaming IP
audio over Dante using either the 64-or 128 channel Dante
options for Pro Tools | MTRX, or using MTRX Studio (which
includes 64-channel Dante in its base configuration).
Single S4/S6 with Pro Tools | MTRX
When using S4/S6in aPro Tools system that also
includes aPro Tools |MTRX, connect S4/S6to asingle
workstation NIC and connect the MTRX to the other NIC.
Note: In some simple configurations such as a single S4/S6 and a
single MTRX unit, it is possible achieve acceptable performance when
both DADman and EUCON are on the same NIC. In most cases,
however, separate NICs are required for performance and stability.
Streaming IP audio over Dante always requires its own dedicated NIC.

S4/S6 Configurations
Single S4/S6 with Pro Tools | MTRX and Pro Tools Satellite System(s)
When using S4/S6in aPro Tools system that also
includes aPro Tools |MTRX and one or more Pro Tools
Satellite systems, connect S4/S6to asingle workstation
NIC, connect the MTRX to the other NIC, and connect
the Satellite(s) to additional NICs using Thunderbot-to-
Ethernet adapters or similar.

S4/S6 Configurations
Dual Operator Configurations
Two S4s, two S6s, or one S4-and-one S6 system can be configured for Dual Operator usage.The Master Modules’ internal DHCP Server will work and has been
tested with Dual Operator systems but it has some limitations.Setup is similar to asingle S6 but with the following differences:
On the second S6 system, connect the Master
Module to the S6 switch using its non-DHCP port.
By default, non-DHCP is port 1on Universal Master
Modules, or port 2on Original Master Modules,
but you can configure either port in Master
Module software.
Connect the second S6 switch to the switch in the
first S6 system (the dark green line in the diagram).
The diagram shows Dual Operator connections for
two S6 systems, both with Universal Master
Modules.
While these connections are all that is required, the
downside is the second S6 system requires the first
S6 system’s Master Module to be powered on and
running the Master Module software (MTM App).
Also, if both consoles have alarge number of
modules the internal DHCP server can approach its
performance limits.

S4/S6 Configurations
Dual Operator S6 Consoles with Multiple Master Post Modules
If using multiple MPMs(Master Post Modules, for PEC/DIR) on a Dual-Operator or larger system, all MPMs must be connected to the S6 that has the recorder(s) attached. The second or third MPM can be placed in the
2nd or 3rd S6 by connecting Ethernet cables from the first S6 system’s switch to each MPM in the second or third S6 system (the dark purple lines in the diagram, below).

S4/S6 Configurations
Integrating a Router in Dual Operator Configurations (for WAN, Internet, KVM)
You can also use an external Router just like aSingle Operator console configuration but connect both Master Modules’ Ethernet port 1’s to the S4/S6Switches and the Router to either S4/S6Switch.
The same caution about Default Routes applies.Most Routers do not allow you to disable the Default Route, so if running two networks (S6EUCON and WAN/Internet) you may have to configure the Router to
reserve some static IP addresses and set the network Adapters in the Workstations with these.
Please see the information in the S4/S6Guide about connecting two S6’s on the same network, and make sure each system is assigned aunique Desk ID.See also Using Both Ethernet Ports on the Master Module
for additional configuration information.
Using a router is the fastest, most stable way to provide IP addresses to all of the modules contained within the two systems.
•Overall performance will be improved using an external router instead of internal DHCP, especially with original series Master Modules.
•An external router can also provide greater stability, as any interruption in Master Module communication will be far less likely to affect communication between other devices on the network.
On both systems, Port 1 and 2 on the Master Module will be
getting IP addresses from an external source: Port 1 from a
qualified (Cisco) Router, and Port 2 from a KVM (IHSE) which
could be put into DHCP mode.

Additional Information
Using Both Ethernet Ports on the Master Module
Follow the instructions in the S4/S6Guide to set this up.However, care must to be taken to not introduce dual routes on the Master Module just as it does on the Workstations.If using the Master Module Internal DHCP
server in its default settings on aSingle Operator console then this will already be OK as it doesn’t have aDefault Route, but if using an external Router or aDual Operator console then some settings will need to be changed.
A lot of these settings will be different depending on your network and setup. The following is an example that is tested at Avid and should help in configuring your system.
Configuring a Dual Operator Console and the Master Modules to a WAN for IHSE KVM
In this example we will use two S6’s together as a Dual Operator console and connect the
Master Modules to a WAN/Intranet/Internet. We will show how to connect an IHSE
Ethernet KVM to this network.
The following example uses port 1 on the Master Module for WAN/network. You can
configure either port as needed in Settings > Surface, Local Options (gear icon).
We will assume that the WAN has aDHCP server on it providing IP addresses and the S6
network has aRouter attached (Cicso RV325 in this example).In this configuration, the S6
EUCON network will require changes to its settings to remove the second default route.The
easiest way to accomplish this is by giving parts of the S6 network static IP addresses.This
way we can show both automatic and static DHCP assignment settings.
Hardware Setup
1. Make sure you have the Master Module S6 software installed and
all module firmware is up-to-date.
2. Shut down all Workstations.
3. On the second S6 go to Settings > Surface, open its Local Options screen (gear icon) and
set its Desk ID to 2.
4. Connect the WAN network to Ethernet port 1 on the back of both Master Modules.
5. Connect port 2 on the back of each Master Module to their S6 internal Ethernet switch.
6. Connect the two S6’s together by connecting an Ethernet cable from the first S6 switch
to the second S6 switch.
7. Connect all required Workstations to the S6 Ethernet switches, keeping the number of
Ethernet hops/cables
to a minimum and keeping in mind which Workstation will be used by which S6 the most.
For now, keep the default Network Settings for the Workstation Network adapters (automatic DHCP).
8. Connect the Router from one of its normal ports (not the WAN port) to a free port on one of the S6 network Ethernet Switches.
9. Power up the Router, both S6 systems, and one Workstation (the Workstation to be used to configure the Router as described in the next section).

Additional Information
Using Both Ethernet Ports on the Master Module
Configuring a Dual Operator Console and the Master Modules to a WAN for IHSE KVM
Software Setup
1. Port 1on on original Master Modules are preconfigured to automatically get IP address from the WAN so leave these as is.If your WAN requires static addresses, see below for how to
set them up but do that for port 1.
2. Follow the instructions from your Router manufacturer to log in to its settings web page from your Workstation and change the following:
a. Set its IP address to 192.168.3.254 and Save.Once it has rebooted log back in.
b. Then reserve apool of IP address equal to the number of Workstations you have plus two, starting at the address 192.168.3.1. Do not turn off DHCP as this is needed by the S6
Modules.
c. Restart the Router if it hasn’t already.
3. On the Workstation you are using to set up the Router, go to its network settings and set astatic IP address 192.168.3.3 subnet 255.255.255.0. Then reboot that Workstation.
4. On the first Master Module log out (navigate to Settings >About, and press Logout).
5. Log back in as the Administrator (the default Password is “password”).
6. From the Control Panel, select Networking and Sharing, then Change Adapter Settings link on the left.
7. Right-click the adapter named “Ethernet two (Static IP)” and select Properties.You should see awindow like the one on
the left below.Select the TCP/IPv4line shown and then Properties.

Additional Information
Using Both Ethernet Ports on the Master Module
Configuring a Dual Operator Console and the Master Modules to a WAN for IHSE KVM
8. In the window that appears, configure the settings as shown in the image on the right below and press OK.Close all the other windows.
9. On the second Master Module, follow steps 4to 8above to set its port 2to IP manual address to 192.168.3.2 subnet 255.255.255.0.
10. Now power on all your Workstations and follow the instructions from item 3above to set their IP Addresses to 192.168.3.4, 192.168.3.5 etc.subnet always 255.255.255.0
11. Power cycle both S6 systems and the Workstations but not the Router.

Additional Information
Using Both Ethernet Ports on the Master Module
Configuring a Dual Operator Console and the Master Modules to a WAN for IHSE KVM
12. The Master Modules will boot into the S6 software.If both the WAN and S6 networks are seen, awarning appears telling you to set the correct network port for S6.
13. On both Master Modules go to Settings >Surface, and open its Local Options screen (gear icon).
14. Select the S6 Network Adapter, it will have the IP address we set earlier 192.168.3.1 on the first Master Module and 192.168.3.2 on the second Master Module.
15. Now power cycle both S4/S6systems and the Workstations but not the Router one last time.
16. To add the IHSE Ethernet KVM follow the instruction provided with it to set its network to the correct settings to work on the WAN.
17. Follow the S4/S6Guide and enter its IP address into the Master Modules KVM settings screen.
If it does not appear, logout of S4/S6, wait afew seconds (for the networks to come up) and log back into User again.