Avigilon H4 User manual
Installation Guide
Avigilon H4 Thermal Camera Models:
H4A-THC-BO
Legal Notices
©2023,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. ONVIFis a trademark of Onvif, Inc. Other names
or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H4THCBO-B
Revision: 4 - EN
20230609
ii
Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis device should be installed in restricted access locations.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or
“Limited Power Source” with output rated 12 VDC or 24 VAC, 8 W min. or Power over Ethernet (PoE),
rated 48 VDC, 8 W min.
lAny external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may
cause permanent damage to the image sensor.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has been
damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not
operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
iii
Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
The 640S-H4A-THC-BO camera model complies with EN 60529 IP66 and IP67 rating.
The 320S-H4A-THC-BO camera model complies with EN 60529 IP66 rating.
The Surface Mount and Pendant Mount models comply with EN 60529 IP66 and IP67 rating.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
To meet the requirements of the EN 50130-4 Alarm Systems Applications standard, use an external
uninterruptible power (UPS) supply. The UPS must have a backup run time of greater than 5 seconds (>5S) for
the power level as specified on the product datasheet.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
This equipment contains a coin cell battery.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
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This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection and
recycling of your product at the time of disposal will help conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment.
v
Table of Contents
Overview 1
Mounting Bracket View 1
Rear View 2
Front View 3
Configuration Panel View 4
Side View 5
Installation 6
Camera Package Contents 6
Installation Steps 6
Mounting and Aiming Video Analytics Cameras 6
Installing the Mounting Bracket 6
(Optional) Removing the Sun Shroud 7
Reinstalling the Sun Shroud 8
Connecting Cables 8
Mounting the Camera 9
Removing the Configuration Panel Cover 10
(Optional) Using the USB Wi-Fi Adapter 10
Initializing a Camera Username and Password 10
Assigning an IP Address 11
Accessing the Live VideoStream 12
Aiming the Camera 12
(Optional) Configuring SD Card Storage 13
Configuring the Camera 13
For More Information 14
Connecting to Power and External Devices 15
Non-Seamless Failover 16
Connection Status LED Indicator 17
Troubleshooting Network Connections and LED Behavior 17
Resetting to Factory Default Settings 19
Setting the IP Address Using the ARP/Ping Method 20
Limited Warranty and Technical Support 21
vi
Overview
Mounting Bracket View
1. Camera mounts
Points for installing the camera to the mounting bracket.
2. Mounting hook slots
Points to hold the camera to the mounting bracket while connecting the required cables.
3. Mounting holes
Holes for securing the mounting bracket to the mounting surface.
Overview 1
Rear View
1. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission
occurs over this connection. Also receives power when it is connected to a network that provides
Power over Ethernet.
2. Camera mounting screws
Screws for mounting the camera to the mounting bracket.
3. Serial number tag
Device information, product serial number and part number label.
4. Mounting hooks
Hooks to attach the camera to the mounting bracket while connecting the required cables.
5. Power and I/O cables
Cables for connecting the camera to auxiliary power and I/O devices. For more information, see
Connecting to Power and External Devices on page15.
Rear View 2
Configuration Panel View
1. SD card slot
Accepts an SD card for onboard storage.
2. Link LED indicator
Amber LED indicates if there is an active connection in the Ethernet port.
3. Connection status LED indicator
Green LED provides information about device operation. For more information, see Connection Status
LED Indicator on page17.
4. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.
Configuration Panel View 4
Side View
1. Sun shroud
An adjustable cover to help protect the lens against glare from the sun.
2. Mount arm
Adjustable mount arm for positioning the camera.
3. Adjustment screws
Provides a locking mechanism for the mount arm.
Side View 5
Installation
Camera Package Contents
lAvigilon H4A Thermal Camera
lMounting template sticker
l4 screws and anchors for solid walls
lProtective cable boot
lT20 Pin-In star-shaped driver
Installation Steps
Complete the following sections to install the device.
Mounting and Aiming Video Analytics Cameras
When installing an Avigilon video analytics camera, follow the listed mounting and aiming recommendations
to maximize the camera's analytics capabilities:
lThe camera should be installed above 2.74 m (9 feet).
lThe camera should tilt downwards no more than 45 degrees.
lThe camera image should be level with the horizon line.
lThe camera should be mounted to a stable surface to minimize the physical movement of the camera
after installation.
For more details, see Designing a Site for Video Analytics. The document is available on the Avigilon website.
Installing the Mounting Bracket
If the cables for the camera will not be provided from inside the mounting surface, install the junction box first
(H4-BO-JBOX). It is highly recommended that the junction box be used if you will be installing the camera with
auxiliary power or external digital inputs and outputs.
After you install the junction box, you can skip directly to step 3 of this procedure.
Installation 6
1. Use the mounting template to drill four mounting holes into the mounting surface.
2. Drill the cable entry hole into the mounting surface then pull the required cables through the cable
entry hole.
3. Fasten the mounting bracket or the junction box to the mounting surface.
Note: It is recommended that silicone sealant be applied around the edge of the mounting
bracket or junction box to prevent moisture from entering the mounting surface.
4. Insert the mounting hooks on the rear of the camera into the mounting hook slots on the mounting
bracket, then let the camera hang.
(Optional) Removing the Sun Shroud
The sun shroud should only be removed when the camera is installed indoors and space is limited.
1. As you press down on the center of the sun shroud, pull up the corners of the shroud from one side of
the camera.
2. Use a T20 Pin-In star-shaped driver to unscrew and remove the sun shroud mount from the camera.
(Optional) Removing the Sun Shroud 7
Reinstalling the Sun Shroud
1. Use a T20 Pin-In star-shaped driver to screw on the sun shroud mount.
2. Align one side of the sun shroud to the mount.
3. Press down on the center of the sun shroud and flex the edges up, then lower it into place.
Connecting Cables
Before connecting any cables, ensure that the cable connections are properly protected from moisture and
corrosion. Make sure the protective cable boot is installed over the Ethernet port to protect the connection
from dust and moisture.
1. If there are external input or output devices that need to be connected to the camera (for example:
door contacts, relays, etc.), connect the devices to the camera's digital I/O connector cables. For more
information see Connecting to Power and External Devices on page15.
2. If an external microphone and/or speakers need to be connected to the camera, connect the devices
to the camera's audio I/O cables. For more information, see Connecting to Power and External
Devices on page15.
3. Install the protective cable boot. You may choose to skip this step if you are using the optional junction
box.
a. Remove the protective cable boot that is preinstalled over the Ethernet port, then thread one
end of the Ethernet cable through it.
Ensure the orientation of the cable and boot matches the one shown in the image.
b. Crimp the Ethernet cable.
c. After you connect the cable to the camera, slide the boot over the Ethernet port.
4. Connect a network cable to the Ethernet port (RJ-45 connector).
The Link LED indicator will turn on once a network link has been established.
5. Connect power using one of the following methods:
Reinstalling the Sun Shroud 8
oPower over Ethernet (PoE) Class 3 — If PoE is available, the camera LEDs will turn on.
oExternal Power — Connect an external 12 V DC or 24 V AC power source through the brown
and blue auxiliary power cables.
Important: Be careful not to connect power to the audio input cable, doing so will
permanently damage the camera. Both the audio input cable and auxiliary power cable
are brown. To distinguish the auxiliary power cable, it is labeled AUX PWR and has a
thicker gauge.
6. Check that the Connection Status LED indicator indicates the correct state. For more information, see
Connection Status LED Indicator on page17.
Mounting the Camera
Once all the cable connections have been made, secure the camera to the mounting bracket.
1. Tuck the extra lengths of cables into the cable entry hole.
2. Secure the camera to the mounting bracket:
a. Raise the camera until it covers the mounting bracket.
b. Use the camera mounting screws to fasten the camera to the bracket.
Mounting the Camera 9
Removing the Configuration Panel Cover
1. Use a T20 Pin-In star-shaped driver to unscrew the configuration panel cover.
2. Remove the cover from the configuration panel.
(Optional) Using the USB Wi-Fi Adapter
If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the camera's
mobile web interface.
After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface from
any mobile device using the following address:
http://camera.lan
For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi
Adapter System User Guide.
Note: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi Adapter
is plugged in.
Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
Removing the Configuration Panel Cover 10
The first user can be created using any of the following methods:
lCamera's Web Interface: enter the camera's IPaddress in a web browser to access the web interface.
If the camera is in the factory default state you will be redirected to the Add a new user page to create
the first user. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web
Interface User Guide.
lCamera Configuration Tool: cameras discovered in the factory default state will be identified by .
Select the Admin Users tab to create the first user. For more information, see the Avigilon Camera
Configuration Tool User Guide.
lUSB Wi-Fi Adapter: when connecting a camera in the factory default state, you will be redirected to the
Create Administrator User page to create the first user. For more information, see Motorola Solutions
USB Wi-Fi Adapter System User Guide.
lAvigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
lAvigilonCloud Services (ACS) v3.0 or later: when adding a camera you will be asked to create a new
user for cameras in the factory default state. For more information, see the AvigilonCloud Services
User Guide.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface, USB Wifi Adapter, or Camera Configuration Tool before
you connect to the 3rd party VMS.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on the previous page.
lDevice's web browser interface: http://<camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page20.
Assigning an IP Address 11
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page10.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on page10.
lWeb browser interface: http://< camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page10.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Aiming the Camera
Reference the camera's live stream as you aim the camera.
Accessing the Live VideoStream 12
1. To aim the camera, loosen the adjustment screws on the camera mount arm.
2. Rotate and move the camera and mount arm as required. Review the camera’s live video stream to
help aim the camera correctly.
3. In outdoor installations, the sun shroud should be set as far forward as possible without intruding on the
video image. Slide the sun shroud forward or back to protect the camera against glare from the sun.
4. Tighten the adjustment screws on the mount arm to secure the camera’s position.
5. In the camera web browser interface or the Avigilon Control Center software adjust the camera’s
Image and Display settings. You can change the image rotation.
(Optional) Configuring SD Card Storage
To use the camera's SD card storage feature, you must insert an SD card into the card slot.
It is recommended that the SD card have a capacity of 8GB or more and a write speed of class 6 or better. If
the SD card does not meet the recommended capacity or write speed, the recording performance may suffer
and result in the loss of frames or footage.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in one direction.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see
the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
Configuring the Camera
Once installed, use one of the following methods to configure the camera:
lIf you have the USB Wifi Adapter, you can access the mobile web interface to configure the camera.
For more information, see Avigilon USB Wi-Fi Adapter System User Guide.
lIf you have installed multiple cameras, you can use the Camera Configuration Tool to configure
common settings. For more information, see the Camera Configuration Tool User Guide.
(Optional) Configuring SD Card Storage 13
lIf the camera is connected to the Avigilon Control Center system, you can use the client software to
configure the camera. For more information, see the Avigilon Control Center Client User Guide.
lIf the camera is connected to a third-party network management system, you can configure the
camera's specialty features in the camera's web browser interface. For more information, see the
Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
For More Information
Additional information about setting up and using the device is available in the following guides:
lAvigilon Control Center Client User Guide
lWeb Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras
lWeb Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras
lAvigilon USB Wi-Fi Adapter System User Guide
lAvigilon USB Wi-Fi Adapter System User Guide
lAvigilon Camera Configuration Tool User Guide
lDesigning a Site with Avigilon Video Analytics
These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support.
For More Information 14
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