Avocent AutoView 1000R Installation and maintenance instructions

Installer/User Guide
AutoView® 1000R
AutoView® 2000R

INSTRUCTIONS
This symbol is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the appliance.
DANGEROUS VOLTAGE
This symbol is intended to alert the user to the presence of uninsulated
dangerous voltage within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
POWER OFF
This symbol indicates the principal on/off switch is in the off position.
POWER ON
This symbol indicates the principal on/off switch is in the on position.
PROTECTIVE GROUNDING TERMINAL
This symbol indicates a terminal which must be connected to earth ground
prior to making any other connections to the equipment.

AutoView® 1000R
AutoView® 2000R
Installer/User Guide
Avocent, the Avocent logo, The Power of Being There and
AVWorks are trademarks or registered trademarks of Avocent
Corporation. AutoView is a registered trademark of Cybex
Computer Products Corporation. OutLook and OSCAR are
registered trademarks of Apex Inc. Energy Star is a registered
trademark of the Environmental Protection Agency. All other
marks are the property of their respective owners.
© 2002 Avocent Corporation. All rights reserved.

Table of Contents
USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Canadian Notification
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Japanese Approvals
Taiwanese Approvals
Agency Approvals
UL 1950, CSA C22. 2 No. 950, EN60950, IEC 950
FCC part 15A, EN55022, EN50082
Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A)

Table of Contents
Chapter 1: Product Overview
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rack Mounting Your AutoView . . . . . . . . . . . . . . . 9
Installing the AutoView 1000R/2000R . . . . . . . . . . 11
Setting Up Your AutoView/AVWorks System . . . . 15
Chapter 3: Analog Port Operation
Controlling Your System at the Analog Port . . . . . 19
Viewing and Selecting Ports and Servers . . . . . . . . 19
Navigating OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring OSCAR . . . . . . . . . . . . . . . . . . . . . . . . 22
Viewing and Disconnecting User Connections . . . 30
Resetting Your Keyboard and Mouse . . . . . . . . . . . 31
Displaying Version Information . . . . . . . . . . . . . . . 31
Scanning Your System . . . . . . . . . . . . . . . . . . . . . . 33
Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 4: Terminal Operations
Configuring the Terminal Menu . . . . . . . . . . . . . . 39
Appendices
Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 43
Appendix B: Technical Specifications . . . . . . . . . . 47
Appendix C: Technical Support . . . . . . . . . . . . . . . 48

Contents

Contents
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1
Product Overview

Chapter 1: Product Overview 3

Chapter 1: Product Overview 3
Chapter 1: Product Overview
Features and Benefits
The Avocent AutoView 1000R and 2000R model switches combine analog and
digital technology to provide flexible, centralized control of data center
servers. This solution delivers secure digital access and flexible server
management from anywhere at any time.
NOTE: Throughout the documentation you will see the word “appliance” used generically to
describe the AutoView 1000R/2000R switch.
The AutoView 1000R/2000R consists of a rack mountable keyboard, video and
mouse (KVM) switch configurable for analog or digital connectivity. Each
AutoView 1000R/2000R has 16 Avocent Rack Interface (ARI) ports for
connecting devices and operates over standard LAN connections. Access
servers across a 100BaseT Ethernet connection or directly through an analog
port on the AutoView for analog KVM connectivity and administration. Video
resolutions through the analog port can be up to 1600 x 1280 with an end-to-
end cable length of up to 15 meters (50 feet). Digital users can achieve video
resolution of up to 1280 x 1024 with a cable length of up to 10 meters (32 feet)
between the AutoView 1000R/2000R and the server.
AV1000R
AV2000R
Number
of
servers Digital
users
Analog
user
1 3 5 7 9 11 13 15
2 4 6 8 10 12 14 16
LAN
100-240V , 1.0A, 50-60 Hz
1 3 5 7 9 11 13 15
2 4 6 8 10 12 14 16
LAN
100-240V , 1.0A, 50-60 Hz
384 1 1
384 2 1
Figure 1.1: AutoView 1000R/2000R Model Comparison
AVRIQ intelligent adaptor
The AVRIQ intelligent adaptors with CAT 5 design dramatically reduce cable
clutter, while providing optimal digital display resolution and video settings.
The built-in memory of the AVRIQ simplifies configuration by assigning and
retaining unique server names or Electronic ID (EID) numbers for each
attached server. This integrated intelligence enhances security and prevents
unauthorized access to a server through cable manipulation. The AVRIQ is
powered directly from the server and provides Keep Alive functionality even if
the AutoView is not powered.

4 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 1: Product Overview 5
Access via network connection
No special software or drivers are required on the attached computers. Digital
users access the AutoView and all attached systems via Ethernet from a PC
running AVWorks. This software resides on the user’s PC only. User PCs can
be located anywhere a valid network connection exists. The AutoView can be
configured on a separate network from your data network, allowing access to
your servers even if your applications network is down.
Point and click control with AVWorks software
The AVWorks software is a cross-platform management application that
allows you to view and control the AutoView 1000R/2000R and all attached
servers. The AVWorks software provides secure authentication, data transfers
and username/password storage. By utilizing a browser interface for
navigation with an intuitive split-screen interface, this software provides you
with a single point of access for your entire system. From here, you can
manage the AutoView, install a new AutoView or launch a video session to a
system server. Multiple servers can be accessed by one user; each additional
computer’s video will appear in a separate program window.
NOTE: Throughout the documentation and AVWorks user interface, you will see the word
“appliance” used generically to describe the AutoView 1000R/2000R switch.
TCP/IP
TCP/IP
Critical Server
AVRIQ
Cable
AV2000R
Analog Connection
Switch
IP Connections
Rack of
Servers
Switch
Rack of
Servers
AVRIQ
Cable
Figure 1.2: Example AutoView 2000R Configuration

4 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 1: Product Overview 5
Safety Precautions
To avoid potential video and/or keyboard problems when using Avocent products:
• If the building has 3-phase AC power, ensure that the computer and monitor
are on the same phase. For best results, they should be on the same circuit.
• Use only Avocent-supplied cable to connect computers and KVM switches.
Avocent warranties do not apply to damage resulting from user-supplied cable.
To avoid potentially fatal shock hazard and possible damage to equipment,
please observe the following precautions:
• Do not use a 2-wire extension cord in any Avocent product conguration.
• Test AC outlets at the computer and monitor for proper polarity and grounding.
• Use only with grounded outlets at both the computer and monitor. When
using a backup power supply (UPS), power the computer, the monitor and
the appliance off the supply.
NOTE: The AC inlet is the main disconnect.
Rack mount safety considerations
• Elevated Ambient Temperature: If installed in a closed rack assembly, the
operation temperature of the rack environment may be greater than room
ambient. Use care not to exceed the rated maximum ambient temperature
of the unit.
• Reduced Air Flow: Installation of the equipment in a rack should be such
that the amount of airow required for safe operation of the equipment is
not compromised.
• Mechanical Loading: Mounting of the equipment in the rack should be such
that a hazardous condition is not achieved due to uneven mechanical loading.
• Circuit Overloading: Consideration should be given to the connection of
the equipment to the supply circuit and the effect that overloading of
circuits might have on overcurrent protection and supply wiring. Consider
equipment nameplate ratings for maximum current.
• Reliable Earthing: Reliable earthing of rack mounted equipment should be
maintained. Pay particular attention to supply connections other than
direct connections to the branch circuit (for example, use of power strips).

6 AutoView 1000R/AutoView 2000R Installer/User Guide
Contents

6 AutoView 1000R/AutoView 2000R Installer/User Guide
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rack Mounting Your AutoView . . . . . . . . . . . . . . . 9
Installing the AutoView 1000R/2000R . . . . . . . . . . 11
Setting Up Your AutoView/AVWorks System . . . . 15
2
Installation

Chapter 2: Installation 9

Chapter 2: Installation 9
Chapter 2: Installation
The AutoView 1000R/2000R system requires that the AVWorks software be
installed prior to use. AVWorks software allows you to view and control a
server attached to the appliance system, configure and maintain the system
and prevent unauthorized access to the appliance via IP connection.
NOTE: The analog port does not require the AVWorks software for operation. The analog port
uses the On-Screen Conguration and Activity Reporting interface (OSCAR). For more
information, see Chapter 3.
The AutoView 1000R/2000R system uses Ethernet networking infrastructure and
TCP/IP protocol to transmit keyboard, video and mouse information between
operators and connected computers. Although 10BaseT Ethernet may be used, a
dedicated, switched 100BaseT network provides improved performance.
Getting Started
Before installing your AutoView appliance, refer to the following list to ensure
you have all items that shipped with the appliance as well as other items
necessary for proper installation.
Supplied with the AutoView 1000R/2000R
• AutoView 1000R or AutoView 2000R unit
• Power cord
• Rack mounting kit
• One straight-through Null modem serial cable
• AutoView 1000R/2000R Installer/User Guide
• AVWorks software Installer/User Guide
• AutoView 1000R/2000R Quick Installation Guide
Additional items needed
• One AVRIQ per attached server or switch
Setting up your network
The AutoView 1000R/2000R system uses IP addresses to uniquely identify the
appliances and the computers running AVWorks software. The AutoView
appliance supports both BootP (a subset of DHCP) and static IP addressing.
Avocent recommends that IP addresses be reserved for each unit and that they
remain static while the appliances are connected to the network.
Rack Mounting Your AutoView
Your AutoView appliance ships with rack mounting brackets for easy integration
into your rack. Before installing the appliance and other components in the rack

10 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 2: Installation 11
cabinet (if not already installed), stabilize the rack in a permanent location.
Install your equipment starting at the bottom of the rack cabinet, then work to
the top. Avoid uneven loading or overloading of rack cabinets.
To install the 1U switch mounting bracket:
1. Line up the holes in the “long side” of the kit’s side brackets with the
screw holes in the switch.
2. With a Phillips screwdriver, fasten the mounting brackets to the switch
using two 8/32” x 1/2” pan head screws on each side.
3. Attach the four cage nuts or clip nuts to the rack mounting ange of the
rack cabinet so that the nut is positioned on the inside of the rack.
4. Mount the switch assembly to the rack cabinet by matching the holes in
the “short side” of each bracket to an appropriate set of matching holes on
your rack cabinet. Next, insert the combination hex head screws through
the slots in the bracket and the holes in the mounting rail, then into the
cage nuts or clip nuts.
Figure 2.1: AutoView 1000R/2000R Horizontal Installation

10 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 2: Installation 11
Installing the AutoView 1000R/2000R
Figure 2.2 illustrates one possible configuration for your AutoView appliance.
Follow the detailed set of procedures following Figure 2.2 to successfully
install your appliance.
Figure 2.2: Basic AutoView 1000R/2000R Configuration
CAUTION: To reduce the risk of electric shock or damage to your equipment -
- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
- Disconnect the power from the unit by unplugging the power cord from either the electrical
outlet or the unit.
1 3 5 7 9 11 13 15
2 4 6 8 10 12 14 16
LAN
100-240V , 1.0A, 50-60 Hz
AV1000R/AV2000R Appliance
Digital User
one user for the AV1000R or
two users for the AV2000R
Server 1
Local Analog
User
Servers 2-16
Configuration Port
for updating firmware
AVRIQ Cable
PS/2, USB and
Sun cables are
available
ARI
Port
Power Cord
Network

12 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 2: Installation 13
To install the AutoView 1000R/2000R hardware:
1. Connect a terminal or PC running terminal emulation software (such as
HyperTerminal) to the conguration port on the back panel of the
appliance using a RS232 DB9 null modem cable. The terminal should be
set to 9600 baud, 8 bits, 1 stop bit, no parity and no ow control.
2. Plug the supplied power cord into the back of the appliance and then into
an appropriate power source.
3. When you turn on the power, the Power indicator on the front of the unit
will blink for 30 seconds while performing a self-test. Approximately 10
seconds after it stops blinking, press the Enter key to access the main menu.
To congure the AutoView 1000R/2000R hardware:
1. You will see the Terminal Applications menu with six options. Select
option 1, Network Conguration.
Figure 2.3: Network Configuration Menu
2. Select option 1 to set your network speed. When possible, you should set
your connection manually without relying on the auto negotiate feature.
Once you enter your selection, you will be returned to the Network
Conguration menu.
3. Select option 2 and specify if you are using a static or BootP IP address. Use
a static IP address for ease of conguration. If you are using a BootP address,
please congure your BootP server to provide an IP address to the
appliance, skip step 4 and continue to the next procedure.
4. Select options 3-5 from the Terminal Applications menu, in turn, to nish
conguring your appliance for IP address, Netmask and Default Gateway.
Once this is completed, type a Ø to return to the main menu.

12 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 2: Installation 13
To adjust the mouse acceleration:
Before a server can be connected to the AutoView 1000R/2000R, an adjustment to
mouse acceleration must be made. Use the default Microsoft® Windows® PS/2
mouse driver for all attached Microsoft Windows systems attached to the appliance.
For Microsoft Windows NT® (using default drivers):
1. From the desktop, select Start - Settings - Control Panel - Mouse.
2. Click on the Motion tab.
3. Set the pointer speed to Slow. You will need to set this for any Windows NT user
account that will be accessing the Windows NT system through the appliance.
For Microsoft Windows 2000/Windows XP:
1. From the desktop, select Start - Settings - Control Panel - Mouse.
2. Click on the Motion tab.
3. Set the Acceleration setting to None and the speed setting to the default of 50%.
To connect an AVRIQ adaptor to each server:
1. Locate the AVRIQ adaptors for your AutoView 1000R/2000R unit.
2. Attach the appropriately color-coded cable ends to the keyboard, monitor and
mouse ports on the rst server you will be connecting to the unit.
3. Attach one end of the CAT 5 cabling that will run between your AVRIQ and
AutoView unit to the RJ45 connector on the AVRIQ adaptor.
4. Connect the other end of the CAT 5 cable to the desired ARI port on the
back of your AutoView unit.
5. Repeat steps 2-4 for all servers you wish to attach.
NOTE: When connecting a Sun AVRIQ adaptor, you must use a multi-synch monitor to
accommodate Sun computers that support both VGA and synch-on-green or composite synch.

14 AutoView 1000R/AutoView 2000R Installer/User Guide
Chapter 2: Installation 15
To add a legacy KVM switch:
You can add your cascade switches to the AutoView 1000R/2000R system for
better integration into your existing configuration. In a cascaded system, each
ARI port will accommodate up to 24 servers.
Legacy Switch Support
Legacy Product Model Numbers
OutLook ES 140ES, 180ES, 280ES, 1160ES, 2160ES, 4160ES
AutoView AV200-4, AV200-8, AV400-4, AV400-8, AV416, AV424
1 3 5 7 9 11 13 15
2 4 6 8 10 12 14 16
LAN
100-240V , 1.0A, 50-60 Hz AV1000R
Appliance
Server 1
Local Analog
User
AVRIQ Cable
PS/2, USB and
Sun cables are
available
OutLook ES Switch
Server 1
AVRIQ Cable
AutoView 200/400 Switch
REMOTE
USER
I/O
LOCAL USER
SETUP
A C E G
B D F H
100-240V , .1A, 50/60 Hz
100-240V-AC|1-.5A
1
23
456
78
Figure 2.4: AutoView 1000R Configuration with a Legacy KVM Switch
1. Mount the KVM switch into your rack cabinet. Locate a length of CAT 5
cabling to connect your appliance to the AVRIQ for your switch.
2. Attach one end of the CAT 5 cabling to the RJ45 connector on the AVRIQ.
3. Connect the other end of the CAT 5 cable to a port on the back of your
AutoView 1000R/2000R.
4. Attach the keyboard, monitor and mouse connectors of the AVRIQ to a
user port on your cascade switch.
5. Connect the servers to your Avocent cascade switch according to the
instructions included with the device.
6. Power cycle the switch to enable the cascade code.
7. Repeat steps 2-5 for all cascade switches you want to attach to your system.