Avois AV-3500 Manual

Solwise
Ltd.
Quick set-up instructions for
The Avois AV-3500 IP
Phone
www.solwiseforum.co.uk
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Contents
1 Introduction..................................................................................................................................1
2 Connections..................................................................................................................................1
3 Dialing..........................................................................................................................................1
4 Setup Menu ..................................................................................................................................3
5 Speed Dial ....................................................................................................................................5
5.1 Setup The Speed Dial Keys .................................................................................................5
5.2 Using the Speed Dial Keys ..................................................................................................5
6 Phone Book ..................................................................................................................................5
7 Hold (Mute – for VoIP calls only)................................................................................................7
8 DAM (Digital Answering Machine Only Works On IP Calls) ....................................................7
9 DAM Setting ................................................................................................................................7
10 Volume Adjustment..................................................................................................................8
11 IP Call Transfer ............................................................................................................................8
12 IP Share / NAT .........................................................................................................................8
13 Call Forward (between IP/PSTN).........................................................................................8
14 Busy Tone setting .....................................................................................................................9
15 Gateway/Phone Mode ..............................................................................................................9
16 Setup from Web Browser .......................................................................................................10
17 Setting the external line flash time.........................................................................................11
18 Setting the PSTN Prefix......................................................................................................... 11
19 Re-Setting to the Default settings ..........................................................................................12
20 Doing a firmware upgrade .....................................................................................................12

- 1 -
AV-3500 IP Phone
1 Introduction
This is User’s Guide for the AV-3500 IP Phone. Before using the AV-3500 IP PHONE, some basic
setup processes are required to make the phone work properly. You should at least setup the IP
address of IP PHONE and router when DHCP is disabled. When DHCP server is available, you can
skip the process of setting up IP PHONE IP address. (Please refer to Setup Menu for further
information.)
2 Connections
The figure shows the cable connections
on the rear of the AV-3500 IP Phone.
Apart from the power connection you
should also use the BT phone cable
supplied to connect your IP phone to the
BT analogue phone line. Also connect the
LAN port to your IP network – this could
be either a local LAN or direct connection
to a cable modem service or to an internet
router.
3 Dialing
There are 4 different dialing methods in using the AV-3500 IP Phone.
 Dial IP address directly (e.g. 210.244.26.111). To use this method dial the IP address using the syntax
210*244*26*111# - substitute the correct IP address accordingly. If you don’t put a # on the end of the line
then the call will be made after a two second delay (to ensure you’ve typed the whole number in).
 Dial extension number when Gatekeeper is available (e.g. 207)
 Dial through VOIP Gateway to PSTN (when a Gateway device is available at the destination site e.g.
*165077499 )
The difference of “Dial extension number” and “Dial through VoIP Gateway” is that dialing number
starts with ‘*1’ to ’*5’ will go through Gateway and thus make it a call to PSTN. (Please refer to
Setup Menu for detail description regarding how to setup Gateway)
 Dialing through PSTN in order to dial a normal land line number (e.g. 08454584558). Simply lift the
handset and dial the number as normal. Please note you must setup the PSTN Prefix value to <null> to
dial this way – see Setting the PSTN Prefix below.
When you are engaged on a VoIP call and a PSTN call is made to the PSTN number that the caller hears the normal BT

- 2 -
ringing noise and the HOLD LED on the phone goes on. If you want to accept the PSTN call you must first hang up the
VoIP call. When you have done this the IP Phone will ring for the incoming PSTN call as normal which you can then
accept by lifting the handset.
Pi
c
k
up t
h
e
h
an
d
set
Input IP or TEL #
■
Speaker
Redial
…
P-Book
Press OK or
＃
Key
Or wait for a short
p
eriod of time
Dial
Please refer to
Phone book dialing.
Press “Redial” button
Please refer to
speed dialing

- 3 -
4 Setup Menu
MENU NAME:
Gary
DATE: --/--/--
TIME: --:--:--
DHCP:
Disable
ADSL DIALUP:
N
O
Router IP :
0. 0. 0. 0
Subnet Mask
255.255.255.0
 Setup the name of the phone
 Setup the date (year/month/day) e.g. 99/11/30
 Setup the time (hour: minute:second) e.g. 14:53:20
Only need when SNTP is not available
 Setup IP address
You don’t have to setup the IP address if DHCP is enabled but
you do when DHCP is disabled
 Setup router IP address. You have to setup router IP address.
However, if you just want to do testing within the LAN, set the
router IP to 0.0.0.0 is recommended. You don’t have to setup
the router IP address if DHCP is enabled.
 Setup subnet mask. The default subnet mask is 255.255.255.0
(class C network). You have to modify it depends on the
configuration of your network. You don’t have to setup the
subnet if DHCP is enabled.
 Setup gateway IP address
If you want to dial to PSTN network, the VOIP gateway IP
address has to be set.
There are total 5 gateways from #1 to #5
 Show the version of the firmware
Gateway #1 IP
---. ---. ---. ---
Version:
IP Phone V2.00
MENU
UPDATE CHANGES ?
<OK> or <Cancel>
 Press the “ OK ” key to save and “ Cancel ” key to ignore the
changes

You can exit the Setup Menu anytime by press “MENU” key
again.
Use or
arrow key to switch
among stages
Default Codec
G.723.1
 Setup the highest priority of the voice codec for this
phone. (G.711ALaw/ G.711ULaw/ G.723.1)
 You could use ←, →key to choose.
SNTP Server IP:
0. 0. 0 . 0
 Setup SNTP (Simple Network Time Protocol)
This function allow IP Phone to get Time from Internet
Time Zone
GMT + 0:00
 Setup the Time Zone
IP Share : NAT
0. 0. 0. 0
IP Address :
0. 0. 0. 0
 Setup DHCP mode (Enable or Disable switched by
←
or
→
key)
 Setup ADSL Dialup mode (for Support PPPoE
–
NOT in the
UK). Enable or Disable switched by ←or →key
Note*: If
y
ou select ADSL DIALUP to “YES”, please
complete the settings as required
 Setup the LAN IP address of the IP share to provide the virtual
IP address for Internet access. This sets the address of the
p
hone on the PC
p
ort
(
see Connections above
)
MAC Address :
00D0E90022E4 
Show the MAC of the
m
achine.
Gatekeeper
NO
 Enable or Disable Gatekeeper by ←or →key
Note*:If you select Gatekeeper to “YES”, please complete
the setting as note2

- 4 -
Note 1 : When setup “ADSL Dialup” function set to “YES”
Note 2 : When setup “Gatekeeper” function set to “YES”
 Setups the Extension nu
m
if you have already setup the GK IP.
ADSL ID:
ADSL Password:
 ID for ADSL Dialup
 Password for ADSL Dialup
Gatekeeper IP:
255.255.255.255
 Setup Gatekeeper (GK) IP Address
 If you want to auto search GK, enter “0.0.0.0”
Ext No(Use
G/K)
GW Prefix(Use
G/K)
 Setups the Gateway prefix number if you have already setup
the GK IP.
 Once GW prefix has been set, this type IP Phone will register
as a gateway in the gatekeeper.

- 5 -
5 Speed Dial
5.1 Setup The Speed Dial Keys
5.2 Using the Speed Dial Keys
6 Phone Book
Every record inside the phone book includes 2 fields: Name, Phone number.
The Name field is the primary key of the record and Phone number is the field you can use to store
extension number, PSTN number or IP address. Phone book records are sorted by Name
automatically. The functions like search, add, delete records can be helpful to update your
personal phone book.
1
K
SPEED Dial Please select
Speed dial key
 Press any button from M1 to M10 to select
…
Phone number:
210.244.6.122
 The system will display the previous setting first (Blank if no
previous setting.).
Press “ OK ” to end speed dial
mode and save the changes.
… 
Press any button of the speed dial keys from M1 to M10 to dial
Name: ***
Phone num:
Name: xxx
Phone num:

- 6 -
System will dial the number in the field
then quit Phone Book mode
Press Cancel or P-Book key will return
to first page
P-Book
The record will be deleted and the
system will return to browsing mode
a
g
ain.
Press left or right arrow key will enter
edit mode.
1.Search 2.New
Or arrow key
Press 1 Search Keyword
“ Ga “
Input the keyword and the system will
return the record identical match to the
keyword
Steven
886902104114
Kevin
11.22.33.44
Gary
0212345788
…
Down arrow ke
y
City Center
272.123.211.4
…
Up arrow ke
y
First Reco
r
d
Cancel
P-Book
Cancel
Name:
-------------
Phone Number
-------------
SAVE?
Ok(*),Cancel(#)
Last Record
Press “ * “ to quit Phone book edit
mode and save the changes. Press “ # “ to quit Phone book edit mode and ignore the changes.
Edit
Browsing mode
Use or
arrow key to switch
between records
UseOKor
arrow key to switch
among stages
Press 2
Add a new record to phone
book.
Go to the record most identical match
the keyword
Press “P-Book” key again to
exit phone book mode

- 7 -
7 Hold (Mute – for VoIP calls only)
The Hold function can only work during talking mode. After pressing the “HOLD” key the&
remote side of the communication line will hear music playing. (Codec must set to: Default
G.723.1)
8 DAM (Digital Answering Machine Only Works On IP Calls)
9 DAM Setting
DAM
If there is no message,
You Have 0 Mesg
0 Unread Mesg
You Have 3 Mesg
2 Unread Mesg
After press any key or wait for a
while, the system will return to
phone IDLE mode Msg 1
11/28 14:40:03
Time stamp
Msg 2 *Unread*
11/29 09:30:21
…
Cancel
Msg 1
Playing ...
Press OK button to listen to the
messages and then system will return
the previous page without showing
“unread” indication.
Press Cancel button to delete the
message
Any key
If there is an
y
message,
DAM Press DAM function key again to
quit the DAM mode. If there is
any message left unread, LED will
flash
Use or
arrow key to switch
among messages
DAM Setting
DAM Setting
1.Record Message DAM Setting 2.Check Messages
DAM Setting
3.ENABLE/DSIABLE
DAM Setting
Pick Up Handset
After picking up the handset, you can
start to record the OGM!
Play the OGM then go
back to 2. Check Message
a
g
ain
DAM function
ENABLE
If DAM enable, LED ON while
unread msg. LED flash
Use or arrow
key to switch among
stages or DAM Setting
key again to quit
Hold
Play the music to the other end
Hold
Press again to stop the function

- 8 -
Note** : Only “OK” key will save the OGM msg.
10 Volume Adjustment
11 IP Call Transfer
This function is available only when both IP phones support H.450 call transfer. Upon placing a
phone call, you can use “call transfer” function to transfer the call to other person. For example:
when Ais talking to B, Acould press “FLASH”key and the display will show “Transfer to”. Acan
enter the IP address of Cand Ais talking to C. After Ahanging up the phone, Ccan talk with B.
12 IP Share / NAT
This function allows IP phone and PC to share the same IP address. For example: You may only
have one real IP address assigned by ISP. After putting this real IP address in “IP Address” and
setup the “IP Share / NAT” to 10.1.1.1, you can then configure the network environment of PC as
follows,
 Fixed IP address: 10.1.1.2
 Subnet mask: 255.255.255.0
 Gateway IP address: 10.1.1.1 (Same value of “IP Share / NAT”)
 Set DNS to a well-known Domain Name Server, e.g. 168.95.192.1
13 Call Forward (between IP/PSTN)
The AV-3500 IP phone can be setup to forward IP calls to a PSTN number or PSTN to and IP
number.
The setting for the Gateway function
VOLUME
Speaker Volume
■■■■■ Handset Volume ■■■
If off the hookIf on the hook
After adjusting the volume, press an
y
key or wait a short while, the system
will return to its original state.
Toggle
b
etween “Call Forward”
Enable and Disable.
Call Forward:
Enable
PSTN to IP: Setup the IP address for Call
Forward from PSTN to IP

- 9 -
14 Busy Tone setting
Since the busy tone might be different from country to country, make sure to setup your IP Phone’s
busy tone for different PSTN environments.
15 Gateway/Phone Mode
This IP phone supports Gateway mode or Phone mode. Set this IP Phone to Gateway mode if you
want to forward the incoming PSTN call to another IP phone. Otherwise, setup your IP Phone to
Phone mode.
IP to PSTN:
Demo1
301 16:45:59
Setup the phone number for Call
Forward from IP to PSTN
Back to normal mode.
Select proper tone setup by arrow
keys
Tone setting:
America:
User defined
You could use
←
,
→
key to choose different
country .
Press OK to enter User defined
mode then setup the ms for on /off
interval.
Use “Func” and “*”
b
utton to
scroll through the display modes
Press “1” or “2” for gateway or
phone mode
1. Set as phone
2. Set as GW
Demo1
301 16:45:59

- 10 -
16 Setup from Web Browser
Your IP phone can also be setup by using a web browser, such as ‘Microsoft IE’,’ Netscape’.
Please note you must first of all check/set the phones IP address using the Menu function on the
phone. Then, within the web browser, type in the IP Phone’s IP address using http://ip:9999/ to get
into web page of IP Phone. A new page will appear, which will allow you to enter all of the IP
Phone’s setup parameters. Once complete, press “submit” to save the settings.

- 11 -
17 Setting the external line flash time
To adjust the duration of the external flash signal then you need to go into the Advance IP Phone
Configuration and set the Flash/Hook Switch Interval (see above). For UK use on a BT analogue
phone line this should be set to any value from 62 to 65.
18 Setting the PSTN Prefix
By default the AV-3500 requires you to enter ‘*0’ as a prefix for all PSTN calls. This is messy! You
can alter this setting in the phone setup to <null>. This then means that the phone will allow you to
dial PSTN numbers normally without any special prefix. To do this go into the Advanced setup and
go to the Option called “Prefix PSTN, VoIP, GW#1~#5”. Change this entry to ‘<null>,#,*1~*5’.
The click on Submit to store the settings.

- 12 -
19 Re-Setting to the Default settings
To completely reset the IP Phone to the factory default settings (e.g. you may need to do this if you
set a configuration access password but forget the setting). Pick up the handset and dial
255*000[ok][ok][ok]. Obviously you will have to reenter all of your settings after doing this reset.
20 Doing a firmware upgrade
From time to time new firmware may be released for your AV-3500 IP phone which adds new
features. To do a firmware upgrade you need to use a tftp programme (these are readily available as
shareware or supplied with Windows).
e.g. using the standard Windows tftp.exe programme use following commands :
tftp -i [ip phone_address] put [firmware_file]
For example
C:\temp>tftp -i 192.168.0.16 put p21v252.rom
Transfer successful: 261357 bytes in 1 second, 261357 bytes/s
C:\temp>
You should then do a configuration reset (see above) – please note you will then have to renter your
configuration settings.

- 13 -
Abbreviations
ADSL : Asymmetric Digital Subscribe Line
CNG : Comfortable Noise Generation
DAM : Digital Answering Machine
DHCP : Dynamic Host Configuration Protocol
DTMF : Dual Tone Multi-Frequency
IP : Internet Protocol
NAT : Network Address Translation
PPPoE : PPP Over Ethernet
PSTN : Public Switch Telephony Network
SNTP : Simple Network Time Protocol
VAD : Voice Activate Detection
VoIP : Voice over Internet Protocol